The Waters Of Greencastle
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1601 Hospital Drive, Greencastle, IN 46135
For more information about senior living options: (844) 490-3973
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Waters of Greencastle is a lovely place that gives respectful and empathetic care to every resident at their facility. The staff are very friendly and compassionate. The Waters truly does treat everyone like family. The staff and residents have fun times during activities and appreciate the homelike environment. Great place to work, live, and visit. The Staff is friendly and professional at the Waters. He really likes the facility and says he receives good care and staff is friendly and attentive.
Reviewers describe zero communication from nursing to the POA/next of kin and say the facility has maintained a poor reputation for years. Jenny, the administrator, is described as condescending, unprofessional, gossiping, and running a clique-like environment. Several accounts cite neglect, such as residents left seated for hours and not bathed for days, with inappropriate or unsafe food given. The facility is described as filthy, with roaches and mice, strong odors, and residents left in soiled conditions. Staff are portrayed as lazy or burnt out from chronic short staffing, more focused on appearances than patient care. Instances of residents being yelled at or treated harshly by nurses and aides are reported. The building is likened to a mental hospital rather than a nursing home, signaling unsafe or unsuitable care environments. Specific caregivers (e.g., Amber) are described as untrustworthy, with safety concerns about transporting residents.The Waters of Greencastle inspires a wide range of feelings among people who have lived, visited, or worked there. On one hand, many reviewers celebrate the facility as a place of warmth, care, and genuine human connection. They highlight compassionate staff, homelike surroundings, and meaningful activities that help residents feel valued and at home. In particular, one reviewer singled out Molly the nurse as "the best," a sentiment echoed by others who described the nursing and caregiving team as attentive, friendly, and dedicated. There is also pride in the facility's progress, with some observers noting that it has moved from a two-star reputation to a CMS five-star rating, and they reiterate a commitment to continuing to improve for residents and their families.
A steady stream of positive anecdotes centers on personal experiences that feel deeply supportive. Several reviewers talk about family members who thrived there, describing the staff as friendly and compassionate and the environment as welcoming and supportive. For example, one reviewer who cared for a mother who lived there for five years praised the attention to her mother's needs and the sense that she was treated "like family." Others recount the joy of everyday life at the Waters - church services, entertainment, and a range of activities that residents enjoy. A familiar refrain is that the staff are genuinely caring and that the facility's culture emphasizes homey, respectful care rather than a sterile, clinical approach.
Rehabilitation and short-term stays also emerge in a number of stories as positive experiences. A reviewer recovering from broken ankles described a comprehensive, team-based effort that included administrative, nursing, CNA, physical and occupational therapy, dietary, and even cleaning staff. The tone is appreciative of the collaborative care and the way staff members - whether in medical roles or support positions - worked together to make a difficult time as pleasant as possible. The reviewer spoke with appreciation of social interactions like bingo and card games that helped form friendships with both residents and staff, and they would choose the Waters again for future short- or long-term stays.
Yet the overall picture is not uniformly positive. A substantial portion of the feedback is strongly negative, focusing on administrative issues, communication gaps, and concerns about safety and cleanliness. One reviewer labeled the operation an "Absolute cluster-f hierarchy," criticizing a lack of communication between nursing staff and the power of the POA or next of kin. The same voice suggests that the facility has carried a reputation for years and that problems persist, despite any attempts to project a different image for state inspections or visitors. This perspective paints a picture of systemic organizational challenges that undermine trust and confidence in day-to-day operations.
Specific personnel concerns appear frequently in the criticisms. A reviewer described administrator Jenny as "the most condescending, degrading, snobby, arrogant" person they had encountered in their experience with the Waters, accusing her of prioritizing gossip over substantive work and fostering a clique-like, high-school atmosphere. The critique goes so far as to say Jenny is unprofessional and unhelpful in addressing staffing challenges. That same review, which expresses deep disappointment, ultimately resolves to give the facility two stars, claiming that staff still show care, but management behavior drags the overall experience down.
More alarming anecdotes focus on neglect and poor treatment. One account describes a grandmother who was left sitting up in a chair until 1 a.m. during the first week of admission, followed by a week without a bath and receiving foods that a doctor had said she should not have. The reviewer blames not only the nursing staff but also the administration for excuses and a general sense that the facility was not clean or well-managed. Another patient story accuses staff of neglect, describes a dirty environment with dirty dressings and unclean floors, and characterizes the director of nursing and administration as making excuses for neglect rather than addressing it. Taken together, these accounts raise serious concerns about hygiene, safety, and appropriate caregiving in the eyes of those reviewers.
Several writers contrast their negative experiences with moments of positivity, noting that the quality of care can vary by shift or by individual. Some reviewers describe a generally clean, friendly, and professional atmosphere despite pervasive concerns about staffing levels and management. Others report episodic kindness from staff, such as an administrator who performed a practical gesture - cutting a family member's hair - while still feeling uncertain about overall leadership. In one touching reflection, a family member expressed gratitude for the care their father-in-law received, stressing that while Covid restrictions limited in-person visits, window calls and daily updates kept them informed and reassured.
The most intense criticisms also touch on staffing and operational rhythms. Several reviewers describe chronic short-staffing, high turnover, and a sense that some staff members are overworked or burnt out. Complaints include the use of lifts without sufficient help, favoritism in staff dynamics, missed calls, and delayed responses to residents' needs. A number of people allege that management puts on a polished front for state visits or corporate review while the day-to-day reality behind closed doors feels very different. The recurring narrative is that while the nursing and support staff often do their best, systemic issues - shortages, communication gaps, and perceived favoritism - undercut the quality of care.
The Waters of Greencastle thus emerges as a place of stark contrasts. For some families and residents, it is a welcoming, caring environment in which staff go above and beyond to nurture a sense of home, with meaningful activities, respectful treatment, and accessible care. For others, it is a facility where concerns about communication, leadership, and cleanliness overshadow the everyday acts of kindness from some staff, leaving families wary about the consistency and reliability of the care their loved ones receive. The range of experiences suggests that prospective families should look beyond reputation and rating alone, and instead engage directly with residents, families, and staff to understand the reality on the ground. If you are considering the Waters for a loved one, it may be wise to visit multiple times, ask direct questions about staffing, hygiene practices, and how concerns are addressed, and listen carefully to the voices of residents and those who know them best.
100 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Waters of Greencastle in Greencastle, IN is a premier assisted living community that offers a range of care services and amenities to cater to the unique needs and preferences of its residents. As a skilled nursing facility, it provides around-the-clock supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff at The Waters of Greencastle also ensures that residents receive proper medication management and adhere to any special dietary restrictions.
This community is designed to provide a comfortable and enjoyable living experience for its residents. Amenities include a beauty salon, cable or satellite TV, a computer center, and a fully furnished living space. Residents can also take advantage of the fitness room, gaming room, small library, wellness center, and outdoor spaces for relaxation and socialization.
Dining at The Waters of Greencastle is a delightful experience with restaurant-style dining that caters to special dietary restrictions. Meals are prepared by skilled chefs who offer delicious options while meeting individual nutritional needs.
Engaging in various activities is an important aspect of life at this assisted living community. Residents can enjoy concierge services for assistance with planning day trips or participating in resident-run activities. Fitness programs are available to promote an active lifestyle, while scheduled daily activities provide opportunities for social interaction.
The location of The Waters of Greencastle offers convenience with several nearby amenities. There are three cafes within close proximity for casual gatherings or outings with friends and family. Two parks provide opportunities for outdoor recreation and relaxation. Two pharmacies ensure easy access to medications, while 11 physicians nearby offer convenient healthcare options. With 26 restaurants nearby, residents have plenty of dining choices beyond the community's own offerings. Transportation arrangements are readily available to assist residents in getting around town. Additionally, there are 18 places of worship nearby for those seeking spiritual nourishment within their faith communities.
The Waters of Greencastle stands out as an exceptional assisted living community that prioritizes the comfort, well-being, and engagement of its residents. With a wide range of care services and amenities, it provides a supportive environment where residents can thrive and enjoy their golden years.
The Waters Of Greencastle is located at 1601 Hospital Drive, Greencastle, IN 46135 in Putnam County, Indiana
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