Glenbrook Rehabilitation & Skilled Nursing Center
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3811 Parnell Avenue, Fort Wayne, IN 46805
For more information about senior living options: (844) 490-3973
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Jamie Soloman is changing the culture of nursing homes with the highest quality of care and compassion. Glenbrook's social worker, Katie Bird, is an amazing resource who guides residents with discharge planning from the moment they step in the door. The facility is updated with continued improvements, including a game room with PS5, ping pong, air hockey, and extended evening activities. Visitors are encouraged to tour Glenbrook and will be pleasantly surprised by the loving and welcoming atmosphere. Every building is clean, and the staff are very involved with everyone. The care at Glenbrook is heartwarming, with staff interacting with residents as if they were family, and it truly feels like home. The activity director, Rockie, is dedicated, caring, and invested in residents, always planning engaging activities. Thanksgiving Dinner was amazing, with kind, attentive staff and excellent service.
The reviewer states that the facility charges for meals week to week and questions the value of the menu. They claim a walker requested for four weeks never arrived and laundry was mishandled, with wrong underwear returned. They report removing a bandage led to bleeding and no timely nurse follow-up. They say their wife received no pain medication or regular medicine during a one-day stay and that no therapy was ever provided. They describe the menu as high in sodium, heavily processed, and offering few acceptable options. They allege staff ignored call bells, clothing was stolen from an elderly resident, and a resident fell due to neglect. They call the facility "trash," with nurses described as lazy and residents not cared for properly. They claim residents stayed wet for days, sheets were not changed, meds were not given, and one patient ended up in ICU with pneumonia. They contend care improves only when state inspectors are present, implying issues are ignored otherwise.The collection of remarks presents a broad and often troubling portrait of long-term care experiences, with a clear pattern of frustration, fear, and disappointment weaving through many residents' stories. Across multiple facilities, families describe problems that feel persistent rather than occasional: billing and administrative mix-ups, delays in basic equipment, questionable food choices for people with dietary restrictions, and a sense that medical attention and responsiveness can be slow or insufficient. While there are glimpses of positive engagement and appreciation for some staff, the prevailing tone is one of concern and a yearning for reliable, compassionate, and timely care.
A recurring thread is tangle-prone administration and inconsistent services that touch everyday life. One reviewer complains about being charged for food from one week to the next, a bewildering billing pattern that makes it hard to track what residents are actually receiving. The same person mentions a lack of transparency around menu planning and expresses strong dissatisfaction with the available meal options, especially for someone on a low-sodium diet who feels the kitchen is not listening or adapting. The sentiment echoes in other notes that describe menus as limited or poorly aligned with dietary needs, often reducing meals to a few unappealing choices like hamburgers, grilled cheese, or peanut-butter-and-jelly sandwiches. In some cases, residents report feeling ignored or treated as if their dietary requests and health goals are optional rather than essential.
Care coordination and basic amenities also appear to be sources of ongoing trouble. Several accounts describe requests for practical items - such as a walker for four weeks - being delayed or never fulfilled, while other mishaps involve clothing and laundry. One account mentions six pairs of Fruit of the Loom underwear that were sent for laundry but ended up being replaced with Hanes, leaving the resident with less appropriate or unsuitable garments. These complaints point to a systemic strain in handling daily needs and service logistics, which compounds residents' sense of vulnerability and frustration, especially in environments where mobility issues and personal care are central concerns.
Medical attention and oversight emerge as particularly troubling for many families. A resident recounts removing a bandage from a foot only to start bleeding and facing a delayed medical response - "someone would look at it later," with no timely follow-up days later. Another family member says their wife did not receive pain medication or regular medications during a brief stay, and that no therapist was seen despite requests. The fear expressed is not just about discomfort but about safety, as one review describes a reliance on emergency services when problems became acute. In several anecdotes, residents feel that symptoms or acute needs were dismissed or postponed, sometimes with serious consequences, such as a patient ending up in the ICU after an episode that seemed to have been neglected in-house. Taken together, these comments convey deep concern about the consistency and adequacy of medical responses and the degree to which residents' health emergencies are treated with urgency.
Yet the picture is not uniformly negative. Positive voices surface with notable frequency around some staff members and specific facilities. One reviewer lauds the leadership and cultural shift brought by an executive director with years of experience in American Senior Communities, describing a palpable change in the atmosphere of care and compassion. Others highlight the dedication of individual staff, including a social worker who helps with discharge planning from the moment residents arrive, and an activities director who designs engaging programs, such as Easter egg hunts and ongoing evening activities. A number of visitors commend the facility's improvements, including a brightening renovation and modern amenities like game rooms with a PS5 and ongoing events late into the evening. These remarks suggest that when care teams are engaged, visible, and organized around resident well-being, residents and families do perceive meaningful, positive differences.
Still, for every compliment there are substantial cautionary notes about other locations and experiences. One reviewer recounts a family's nightmare with Parkview North, including claims that staff ignored a bedpan need, left a patient unattended during a call-for-help sequence, and theft of clothing. Another account emphasizes temperature control issues and substandard room conditions, with an outright accusation that the facility is a "crime against humanity." The most severe language is reserved for situations where the reviewer feels the staff's inaction or negligence led to preventable harm, including the sense that financial concerns and state evaluations trigger a hurried, only-after-audit response rather than consistent daily care. These stories underscore the fear that some facilities prioritize metrics or appearances over residents' daily comfort, safety, and dignity.
In sum, the collection presents a spectrum from hopeful, praise-filled endorsements to grave warnings about neglect and harm. The positive notes emphasize compassionate leadership, engaged social work, robust activity calendars, and visible improvements in facility environments. The negative accounts describe persistent billing confusion, insufficient meal options for dietary needs, delays in critical equipment and basic supplies, and alarming lapses in medical attention and patient safety. For families considering placement, the overarching message is to undertake thorough due diligence: tour facilities, ask pointed questions about meal planning and dietary accommodations, verify how quickly walkers or other equipment are provided, review processes for wound care and pain management, and seek assurances about how call buttons and emergency needs are handled. The experiences shared here illuminate the importance of consistent, resident-centered care delivered with accountability, transparency, and genuine attentiveness to both medical needs and daily quality-of-life concerns.
82 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Fort Wayne International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Glenbrook Rehabilitation & Skilled Nursing Center in Fort Wayne, IN is a skilled nursing facility that offers top-notch care and amenities for its residents. The center provides 24-hour supervision and assistance with activities of daily living, such as bathing and dressing. Residents can expect the utmost care through medication management, coordination with health care providers, diabetes diet options, and mental wellness programs.
The community boasts an array of amenities to enhance the quality of life for its residents. A beauty salon is available for pampering and self-care needs. The on-site computer center allows residents to stay connected with loved ones or engage in personal interests online. The dining room offers restaurant-style dining where nutritious meals are prepared and served. Special dietary restrictions are accommodated to ensure everyone's needs are met.
Residents will enjoy various recreational activities provided by the skilled staff. Concierge services are available, ensuring that every resident's unique requirements are taken care of efficiently. Fitness programs promote an active lifestyle, while planned day trips provide opportunities for exploration and enjoyment outside the community. Resident-run activities foster a sense of belonging and involvement within the community.
The location is convenient, with numerous nearby amenities serving residents' daily needs. Cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals are all within close proximity to Glenbrook Rehabilitation & Skilled Nursing Center.
Overall, Glenbrook Rehabilitation & Skilled Nursing Center offers exceptional care in a comfortable environment where residents can thrive both physically and mentally.
Glenbrook Rehabilitation & Skilled Nursing Center is located at 3811 Parnell Avenue, Fort Wayne, IN 46805 in Allen County, Indiana
Glenbrook Rehabilitation & Skilled Nursing Center on seniors.fyi includes 3 photos including images showing interior, living room, television, decor, building, landscaping, trees, grass, and more.
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