Miller's At Oak Pointe

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Miller's At Oak Pointe Miller's At Oak Pointe Miller's At Oak Pointe

Miller's At Oak Pointe

411 North Wolf Road, Columbia City, IN 46725

For more information about senior living options: (844) 490-3973

2.9 from 7 reviews
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Assisted Living Skilled Nursing Facility

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    Overall Review of Miller's At Oak Pointe

    Pros

    • pro The professional staff are caring and do their best to manage the challenges presented by residents suffering from various afflictions.

    Cons

    • pro The facility is severely understaffed, leaving caregivers overworked and exhausted.
    • pro There is an unacceptable staff-to-resident ratio (three aides for 40+ residents on one side and two for 11 on the other).
    • pro The food is disgusting and dietary orders are frequently wrong or ignored.
    • pro The overall quality has declined; the facility has gone downhill.
    • pro Requests for help are not promptly answered; staff take too long to respond to call lights.
    • pro The facility is dirty and corporate leadership is money-driven, caring only about profits and not employees or residents.
    • pro The organization would not be trusted and is not recommended to others.
    • pro A patient nearly died because medication orders were not followed and emergency response was delayed; a door was shut at night, a nurse finished paperwork before calling 911, the patient was force-fed until vomiting, and later developed sepsis requiring hospitalization.

    Review

    The collection of impressions left by visitors and former residents paints a troubling picture of care quality at Miller's Health Systems. Across several accounts, the thread that runs strongest is a sense of being stretched to the breaking point by inadequate staffing. One side of a facility is described as having three aides for more than 40 residents, while the other side reportedly operates with only two aides for 11 residents. Such ratios imply that basic needs - let alone personalized attention - often fall through the cracks. In these circumstances, residents can feel neglected, and family members worry about whether their loved ones are receiving the help they need in a timely fashion.

    This sense of being spread too thin translates directly into day-to-day experiences that many find unacceptable. Light calls for assistance are described as going unanswered for long stretches, leaving residents in distress and raising legitimate fears about what might happen if a real emergency arises. The combination of high workload and slow responses can create a hazardous environment where every delayed moment feels consequential, especially for residents who rely on staff for critical assistance and monitoring.

    Food and dietary management emerge as another major point of contention. Several reviewers label the meals as among the worst they've encountered, calling the food disgusting and frequently cold. More troubling is the claim that dietary orders are not followed, suggesting deeper issues with meal planning, kitchen execution, or communication between dietary staff and medical teams. When nutrition and meals - an everyday comfort and necessity - consistently miss the mark, it can undermine residents' health, mood, and overall sense of well-being.

    A recurring theme centers on the corporate culture described by some as greedy, money-focused, and willing to sacrifice quality of care to boost the bottom line. Critics argue that corporate leadership seems detached from the realities on the ground and indifferent to employee welfare, implying that underfunding and cost-cutting pressures filter down to daily patient care. This perspective portrays a facility where profits are prioritized over people, and where frontline caregivers bear the brunt of systemic constraints rather than receiving the support they need.

    Despite these pervasive concerns, not all feedback is uniformly negative. A number of visits emphasize that professional staff can be caring and dedicated, doing their best to manage the inherent challenges of caring for residents with complex health issues. In these notes, the kind, attentive interactions of some nurses and aides stand out as a counterbalance to the broader criticisms, illustrating that frontline compassion can exist even within a strained system.

    But the most alarming account involves a severe lapse in safety and patient care. One reviewer recounts that their father was almost killed after his medication orders were not followed, doors were shut at night to muffle alarm or distress, and emergency help was not summoned promptly. The account details how staff reportedly continued with paperwork rather than calling 911, followed by force-feeding that led to vomiting and, eventually, a diagnosis of sepsis while the patient was hospitalized. The reviewer expresses deep, lasting fear and anger, vowing not to allow another loved one to be cared for there. If true, this represents a profoundly dangerous breach of basic care standards and patient safety.

    Taken together, these experiences sketch a facility grappling with significant structural challenges: chronic under-staffing, inconsistent adherence to medical and dietary orders, variable responsiveness to urgent needs, and a corporate climate that some residents and families feel prioritizes cost savings over patient welfare. While a portion of staff may bring genuine care and professionalism to their work, the overarching impression is one of risk and disappointment for many residents and their loved ones. For those considering Miller's Health Systems for themselves or family, these accounts underscore the importance of thorough, up-to-date evaluations, clear communication with management, and vigilant oversight to ensure that safety and quality of care are not compromised.

    Features

    Housing

    • 82 resident community capacity 82 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Fort Wayne International (22 miles away) Fort Wayne International (22 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Miller's At Oak Pointe is a premier skilled nursing facility located in the charming town of Columbia City, IN, designed to provide personalized care and a vibrant living environment for its residents. Our community emphasizes comfort and quality of life, offering a wide array of amenities to cater to both physical and social well-being.

    At Miller's At Oak Pointe, residents enjoy beautifully furnished accommodations complete with private bathrooms and kitchenettes, allowing for a sense of independence while receiving the necessary support. Our facility features a variety of communal spaces, including a dining room that offers restaurant-style meals tailored to special dietary restrictions, ensuring every resident's nutritional needs are met. Enjoy coffee or light bites at one of our four nearby cafes or dine out at one of five local restaurants.

    Wellness is at the forefront of our community with access to a fitness room, wellness center, and planned fitness programs designed to promote active living. Residents can participate in scheduled daily activities ranging from fitness classes to engaging resident-run events, along with planned day trips that encourage socialization and exploration.

    Miller's At Oak Pointe provides compassionate care services including 24-hour supervision, assistance with daily activities such as bathing and dressing, medication management, and specialized diet preparation. Our dedicated staff works closely with each resident to ensure their individual needs are met while fostering an enriching environment that promotes independence.

    For added convenience, we offer comprehensive transportation arrangements for medical appointments or outings within the local area where residents can find three nearby pharmacies and ten physicians easily accessible. The community also features essential amenities such as housekeeping services, garden spaces for relaxation, a gaming room for entertainment, and Wi-Fi/high-speed internet connectivity to keep everyone connected.

    Experience the warm community spirit at Miller's At Oak Pointe where exceptional care meets comfortable living—your new home awaits!

    Nearby Places of Interest

    Physicians

    • Parkview First Care (1.5 miles)
    • Ear Nose & Throat Associates PC (1.5 miles)
    • Parkview Occupational Health Center (1.5 miles)
    • Parkview Physicians Group - Psychiatry (1.6 miles)
    • Mark Burkett, DO (2.2 miles)
    • Delalande Philippe MD (2.2 miles)
    • Columbia City Optometry (2.4 miles)

    Pharmacies

    • Walgreens (2.4 miles)
    • CVS Pharmacy (2.4 miles)
    • Kroger Pharmacy (2.9 miles)
    • Hipp Drug (7.4 miles)
    • CVS Pharmacy (12.1 miles)
    • CVS Pharmacy (13.4 miles)
    • Walgreens (15.1 miles)

    Cafes

    • Church Cafe (2.6 miles)
    • Brew Ha (2.7 miles)
    • Goldwood Gardens (2.8 miles)
    • Big G's (2.9 miles)
    • Starbucks (15.8 miles)
    • Manchester University Jo Young Switzer Center (15.8 miles)

    Restaurants

    • Brew'ha (2.7 miles)
    • Downtown on the Square (2.7 miles)
    • Pizza Hut (2.7 miles)
    • McDonald's (2.7 miles)
    • 11th Frame (2.7 miles)
    • Carol's Corner (7.4 miles)
    • Subway (9 miles)

    Hospitals

    • Parkview Laboratories (3.8 miles)
    • Parkview First Care (6.9 miles)
    • Otis R. Bowen Center For Human Services Inpatient Unit (8.8 miles)
    • FMC (14.7 miles)

    Places of Worship

    • Blue River Community Church (6.3 miles)
    • Cecil George Rev (9.9 miles)
    • Green Center Umc (13.2 miles)
    • Unlimited Potential (13.9 miles)
    • Christ's Covenant Church (14.1 miles)
    • Limitless Ministries (14.9 miles)

    Parks

    • Chain O'Lakes State Park (14.1 miles)
    • Indian Trails Park (16 miles)

    Transportation

    • Avis Rent A Car (15.2 miles)

    Theaters

    • North Pointe Cinemas (16 miles)

    Frequently Asked Questions

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