Premier Hospice & Palliative Care

Pros

• Adoration Hospice exceeded expectations in caring for patients.
• The experience featured a family vibe and attentiveness to details.
• The nurses were described as a blessing to families.
• The staff were thorough and informative during enrollment.
• The caregivers took very good care of their loved ones.
• Tracey from Adoration is described as a blessing, always providing answers and help.
• Premier Hospice provided respectful and caring support for the patient.

Cons

• The agency totally failed the family.
• The nurse came and was great, but she would make promises that she did not follow through on.
• In the father's last days they were told the nurse would be by daily, but that never happened.
• Over the next three months there were frequent staff turnovers and seldom any communication with the family.
• During the week of the mother's death, more visits and help were expected, but no Adoration staff member was seen or spoken to until after she had passed.
• The billing office has been unresponsive.
• They suspect they were lied to by an agent to induce them to use the services (or that the billing might be in error).
• They received a huge bill eight months after services with no details.

Review

Adoration Hospice appears in these accounts as a service that can deeply touch families when care is delivered with warmth and attentiveness, even as questions and frustrations about logistics and communication linger for some. One person opens with a troubling billing concern, describing a promise of full Medicare Advantage coverage with no out-of-pocket costs that led to choosing Adoration, only to face a substantial bill eight months after care ended and to encounter a lack of detail on the bill. The writer also notes that their attempt to resolve the matter with the billing office - leaving a detailed voicemail with identifying information - has not yet yielded a return call. This mix of hopeful expectations and billing confusion frames a broader picture: the care may be compassionate, but the administrative side can create anxiety and uncertainty when it falters.

Many of the reflections shared echo a strong, positive impression of the human side of Adoration's care. The first praise centers on the care provided to a mother, with the sentiment that Adoration "exceeded my expectations" and that the experience was marked by a "family vibe" and "attentiveness to details." The speaker emphasizes a wish to have Adoration present at their own time, underscoring a sense of reassurance and trust in the caregiver team. The warmth and relational quality of the staff - valued as a defining strength - are reinforced by other voices that describe the people behind the care as central to the experience, turning hospice into a comforting, humane process for families at a difficult moment.

Another story highlights the practical, daily impact of the team, noting that during a husband's home hospice period, "the three nurses who monitored everything were such a blessing," and that the intake person who signed him up was "thorough and informative." A lighthearted but telling detail adds to the portrait of dedicated staff: the sign-up nurse explained "how Batman and Robin names would work with some of the medicines," a small gesture that seems to have helped a family cope with the complexity of medications and routines. This vignette underscores how individual staff personalities and small touches can color the overall experience in meaningful ways, contributing to relief and gratitude during a stressful time.

However, the most nuanced accounts acknowledge that experiences aren't uniformly seamless over time. Another family describes five months of hospice care for a mother, with the early two months characterized by "great" communication from the nurse, followed by several months of frequent staff turnover - two or three different nurses and two social workers - accompanied by a noticeable drop in communication. The chaplain is singled out as a consistent, positive presence, yet during the week of the mother's death, the family expected more visits and support. The most striking line in this section is the admission that they "never saw or talked to an Adoration staff member" until after the mother had passed away, except for a text noting a staff member wasn't on duty. The passage captures the tension between sustained, quality relationships with care teams and the fragility of continuity in hospice staffing, which can profoundly affect families during end-of-life moments.

In another succinct observation, a family member simply states, "They took very good care of our loved one," a concise endorsement that highlights a core strength of the service when the care was present and consistent. Yet even amid general praise, there is recognition that situations are uneven and dependent on the specifics of the moment - care can be deeply reassuring, while gaps in communication or staffing can leave families feeling overlooked at critical times.

The narratives also celebrate individuals who become touchpoints for families seeking help. One account describes a short, impactful experience where the process felt painless and the family felt comfortable from the first meeting to the end of the journey, concluding with gratitude: "they truly are angels, Tracy and Ama are the best." This testament emphasizes the power of individual caregivers to transform a daunting process into one that feels humane and supportive, leaving a lasting impression of gratitude. The closing sentiment - "Thank You" - caps a story of relief derived from compassionate, attentive presence during a vulnerable period.

Not all experiences align with the most glowing praise, and a difficult critique stands out with particular force: "Unfortunately, this agency totally failed my family." In this account, the nurse was competent but failed to follow through on promised daily visits during a father's last days, and the family learned of the father's passing with the sense that the agency did not adequately understand or communicate what had happened. The indelible takeaway is the discrepancy between a compassionate bedside presence and the reliability of ongoing commitments, which can alter the overall perception of hospice care even when individual moments feel right.

In the culmination of many voices, there is a consistent call to a trusted individual: "Tracey from Adoration has been such a blessing for our staff and residents. She is always there with an answer and a way to help. If you have questions about hospice and its services call her. She's the best!" This line invites a sense of continuity through leadership or a go-to resource within the organization who embodies helpfulness and confidence. Another favorable note praises the entire team - "angels on this earth in the form of hospice care" - and acknowledges the respect and care shown to a family member named Geri, reinforcing a belief that, when functioning at its best, the hospice team embodies grace and dedicated service.

Taken together, the reflections sketch a complex portrait of Adoration Hospice: a source of deep compassion and human connection for many families, capable of delivering moment-by-moment comfort and practical kindness from nurses, social workers, and chaplains; yet not immune to the challenges of continuity, communication, and administrative clarity. The strongest throughline is the power of personal, attentive caregivers to ease the burden of serious illness, paired with a clear demand for reliable, transparent administrative practices and consistent, ongoing communication - especially during the final chapters of a loved one's life. The balance of praise and critique here invites a nuanced understanding of how hospice care is experienced in real life, where the best moments can be unforgettable, even as systemic details require careful attention and improvement.

This part of Carmel, Indiana offers a convenient and bustling community with a range of amenities suitable for senior living. Close proximity to reputable healthcare providers such as Abrams EyeCare Associates and IU Health Joe & Shelly Schwarz Cancer Center ensures easy access to medical services. Residents can enjoy dining options including McDonald's, Caliente Mexican Restaurant, and Bru Burger Bar, as well as coffee shops like Starbucks for social gatherings. Additionally, there are several pharmacies nearby for medication needs. For recreational activities, there are several parks in the area such as Central Park Playground and Cool Creek Park & Nature Center for outdoor enjoyment. Places of worship like Orchard Park Presbyterian Church and Holy Trinity Church offer spiritual fulfillment, while theaters like Flix Brewhouse provide entertainment options. Overall, this area provides a well-rounded lifestyle with essential services to support senior living comfortably.

Physicians

• Abrams EyeCare Associates (0.1 miles)
• Ascension Medical Group - St Vincent - Infectious Disease (0.1 miles)
• Folasade O. Imeokparia, MD - IU Health Joe & Shelly Schwarz Cancer Center (0.2 miles)
• IU Health Physicians Northside Adult & Pediatric Care - IU Health North Hospital Offices (0.3 miles)
• IU Health Family & Internal Medicine - IU Health North Hospital Medical Office Building (0.3 miles)
• Northwest Radiology Network (0.8 miles)
• Barry Eppley, MD (0.8 miles)

Restaurants

• McDonald's (0.2 miles)
• Caliente Mexican Restaurant (1 miles)
• La Hacienda (1.1 miles)
• Bru Burger Bar (1.6 miles)
• McDonald's (1.9 miles)
• Union Brewing Company (2 miles)
• Danny Boy Beer Works (2.3 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (2 miles)
• Starbucks (3 miles)
• Panera Bread (3.8 miles)
• Homemade Ice Cream & Bakery Café (4.2 miles)
• Starbucks (4.2 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Market District Pharmacy (0.3 miles)
• Meijer Pharmacy (1.3 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.2 miles)

Parks

• Central Park Playground (0.8 miles)
• Meadowlark Park (2.4 miles)
• Lakeside Park (3.3 miles)
• Gray Road Park (3.9 miles)
• Cool Creek Park & Nature Center (4.3 miles)
• Founders Park (4.6 miles)
• Holliday Park (5.8 miles)

Hospitals

• Franciscan St Francis Health (0.9 miles)
• Riley Hospital For Children (3.2 miles)
• St Vincent Hospital Trauma ICU (3.8 miles)
• Trauma /Neuro ICU (3.8 miles)

Transportation

• National Car Rental (1.8 miles)

Places of Worship

• Orchard Park Presbyterian Church (1.9 miles)
• College Park Church (3 miles)
• Holy Trinity Church (3.4 miles)
• Second Presbyterian Church (4.1 miles)
• St Luke Catholic Church (4.3 miles)
• Hazel Dell Christian Church (5.6 miles)
• Zionsville Christian Church (6 miles)

Theaters

• Flix Brewhouse (2.3 miles)