Colonnade Senior Living

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Pros

• The community is very clean and looks great.
• Everyone is kind and very welcoming.
• The staff is friendly and they do a great job with what they have.
• The staff go above and beyond to make sure everything is first class.
• They do a fantastic job at keeping everything clean and looked after.
• The staff are all very friendly, caring, and professional.
• They are accommodating in making adjustments to ensure safety and security.
• The facility is pleasant, clean, attractive, and reasonably staffed.
• The food tastes very good.
• The physical therapist is great and there has been improvement in the loved one's condition.

Cons

• The executive director dismisses complaints and does not take them seriously.
• The facility lacks compassion and respect.
• The staff is undertrained and some have never worked with elderly residents before.
• The management is rude to staff and lies to residents' family members.
• The nurses are horrid and activities are non-existent.
• There are breakdowns in communication in the chain of command.
• The pricing of the facility is a bit high.
• Concerns about safety due to furniture placement and potential for getting lost in the facility.
• Limited outdoor views for residents sitting outside.
• Inconsistencies in room adjustments for safety and security measures.

Review

The Colonnade Senior Living facility has received mixed reviews from its residents and their families. While some praise the outstanding residents and the clean, attractive environment, others express frustration with the poor customer service and lack of compassion from management.

One reviewer mentions experiencing numerous issues with care partners and encountering poor customer service. Despite bringing these concerns to management, they were met with a dismissive response from the executive director, who stated that they could not change how previous issues were handled. This lack of accountability and unwillingness to address problems may be concerning for those seeking a facility where complaints are taken seriously.

On the positive side, one visitor was impressed with the cleanliness and maintenance of the facility. They found it to be a pleasant environment that offers good value for the fees assessed. Another individual had a similar experience, stating that everything was fine at The Colonnade Senior Living facility and that they could not think of any improvements that need to be made.

However, there are also negative reviews highlighting concerns about staff training and management behavior. One reviewer claims that staff members are undertrained and marketers make promises they don't follow through on. They criticize the nurses for being rude to family members, while another witness reports observing the director yelling at employees. These accounts cast doubt on the professionalism and competence of the staff at The Colonnade.

In contrast, there are positive remarks about specific staff members who have provided excellent care. One individual praises Al and Les as "super" people who do a great job despite needing additional staff support. Another reviewer commends a physical therapist for their performance in helping their loved one improve.

The activities offered by The Colonnade receive mixed feedback as well. Some reviewers find them enjoyable and sufficient in number, while others claim they are non-existent or lacking in variety.

Lastly, there are comments regarding pricing concerns. Several reviewers mention that although The Colonnade is a nice place, it is also quite expensive. However, one person notes that it is more affordable compared to another facility called the Arbors.

In conclusion, The Colonnade Senior Living facility has received a range of feedback from residents and their families. While there are positive aspects such as a clean environment and some caring staff members, there are also concerns about poor customer service, unprofessional behavior from management, and inconsistent activities. Additionally, the pricing may be a deterrent for those seeking more affordable options. Potential residents and their families should carefully consider these reviews when determining if The Colonnade is the right fit for their needs.

This part of O'Fallon, Illinois offers a convenient and well-rounded community for senior living. With several pharmacies nearby such as Schnucks, Sams Pharmacy, Walgreens, and CVS Pharmacy, accessing necessary medications and healthcare services is easily accessible. Places of worship like the First Baptist Church of O'fallon and Saint Clare Catholic Church offer spiritual support and a sense of community. There are various dining options in the area ranging from fast food to more upscale restaurants like Shooters Bar & BBQ and Thip's Thai Cuisine. For leisurely activities, parks such as Dog Park at Rock Springs Park provide opportunities for outdoor recreation. Additionally, healthcare services are readily available with facilities like Memorial Hospital East and SSM Health Medical Group located within close proximity. Overall, this neighborhood provides a diverse range of amenities to support a comfortable and fulfilling senior lifestyle.

Pharmacies

• Schnucks (0.1 miles)
• Sams Pharmacy (0.7 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Dierbergs (1.8 miles)
• Walgreens (2.9 miles)
• Scott AFB Satellite Pharmacy (3.6 miles)

Places of Worship

• First Baptist Church of O'fallon (0.3 miles)
• Saint Clare Catholic Church (1 miles)
• St Nicholas Roman Catholic Church (1.2 miles)
• Shiloh Methodist Church (1.7 miles)

Restaurants

• McDonald's (0.6 miles)
• Shooters Bar & BBQ (0.8 miles)
• Wood Bakery (0.9 miles)
• Peel Wood Fired Pizza (0.9 miles)
• VFW Post 805 (1 miles)
• Thip's Thai Cuisine (1.4 miles)
• Denny's (1.5 miles)

Parks

• Dog Park, Rock Springs Park (0.7 miles)
• Three Springs Park (1.4 miles)
• Horner Park Custodian (4.8 miles)
• Longacre Park (5.2 miles)
• East End City Park (6.5 miles)

Physicians

• Medical Office Building (0.9 miles)
• The Breast Health Center (0.9 miles)
• The Sleep Disorders Center (1 miles)
• ABC Pediatric Therapy (1 miles)
• Lakepointe Vision Center (1 miles)
• SSM Health Medical Group (1.1 miles)
• Gregory C Climaco, MD, FAAFP (1.6 miles)

Hospitals

• Memorial Hospital East (1 miles)
• Scott Medical Center (3.3 miles)
• Physical Therapy Center of Belleville (4.9 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (3 miles)
• Starbucks (4.8 miles)

Theaters

• O'Fallon Cinema O'Fallon, Il (2.6 miles)

Transportation

• MidAmerica St. Louis Airport (BLV) (5.1 miles)