Hawthorne Inn of Parkway
Save
3116 Williamson County Pkwy, Marion, IL 62959
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The facility is very clean. The staff are friendly and helpful. The dining room is beautiful. The Bounce Back wing is fantastic. The staff are excellent and show true care from nurses, occupational and physical therapists, and aides. The care is outstanding and the campus is well regarded. The nurses, physical therapists, occupational therapists, and speech therapists were wonderful, and the meals were enjoyed. Joyceann is amazing, treating residents like family.
The rehab program is described as a waste of time that left residents weaker and bedbound. The facility is portrayed as a nursing home-like setting rather than true rehabilitation, with semi-private rooms and shared meals. A resident's water cup was left two days without being refilled. Staff are described as totally unprofessional, and family communication is criticized as terrible. The quarantined wing is likened to prison-like isolation, with days of no showers and lost clothes. A reviewer claims a patient deteriorated from dehydration and starvation due to neglect, despite labs reportedly being normal. Staff are accused of hostility toward families and offering no condolences after a loved one's death. It is claimed the facility prioritizes money over patient care and does not truly care for residents. One account alleges residents were almost killed due to being too busy to provide adequate oxygen.The collection of experiences shared about this facility paints a picture of a place that divides opinion in striking ways. On one hand, several readers describe a clean, well-kept environment with a pleasant dining room and a building that feels more like a home than a traditional nursing home. In these accounts, staff members - nurses, aides, and therapists - are often described as friendly, caring, and genuinely helpful. Some reviewers emphasize the Bounce Back wing as a highlight, noting that it can be a strong fit for patients who need rehabilitation after hospital stays for events like strokes, major cardiac incidents, or falls. A number of families report that the care team in certain moments demonstrated real warmth and a commitment to helping their loved ones regain strength and independence.
Yet the other side of the story is starkly different and far more troubling. A recurring theme is that the facility's rehab services, while present, did not meet expectations or needs for true rehabilitation. One reviewer recounts a week that not only failed to strengthen her relative but left her weaker and bound to wheelchairs and bed rest, with the added indignity of a bottom sore from immobility. The same account highlights a central location and a program branded as Bounce Back, but describes it as "against my advice" and ultimately a waste of time, leading to an unnecessary transfer. In these voices, the environment feels more like a nursing home with semi-private rooms, group meals, and routine routines than a focused, dynamic rehabilitation program that helps patients recover mobility and independence.
Communication and responsiveness emerge as another major point of contention. Several reviewers point to "terrible communication with families" and describe calls to the listed numbers going unanswered in the mornings. The sense conveyed is that there is little reliable customer service or a clear path to get information about a loved one's care. Basic needs - getting a drink, assistance in the bathroom, or timely help - are reported as delayed for long periods, with warnings that patience may be the only workaround for some families. In contrast, other postings praise the staff for being welcoming and helpful in general, but the inconsistency between shifts and units appears to be a source of real anxiety for many families trying to stay informed.
Not all feedback is negative, but the intensity of some negative experiences stands out. One of the most alarming narratives describes a patient in a "quarantine wing" who endured isolated confinement for two weeks, a 15-by-15 foot cell-like space, limited interaction, and a lack of privacy. Accusations include a missed shower for ten days, lost clothing, and a portable urinal left on a dining table that became dirty and unacceptable. The account goes on to allege that the patient developed serious wounds from tight or dirty socks and that staff members were hostile when confronted about the conditions. When the patient's family finally sought outside medical help, it was revealed that the patient's health deteriorated - leading to hospitalization and, ultimately, the patient's passing within days of transfer. The family describes the administrator as cold and unsympathetic, with little offer of condolence or accountability, even as questions about clothing, care, and basic dignity remained unresolved.
There are other stories that blend praise with concern. A few reviewers highlight the "amazing staff" and "cleanest building" they've seen, naming particular caregivers by name who made an impact on their loved ones' care. Others emphasize the professionalism and dedication of nurses, therapists, and aides, and suggest that Bounce Back can be an excellent option for rehabilitation if the setting aligns with a patient's needs and if communication and staffing levels are reliable. Still, several readers recount episodes where patients nearly deteriorated due to what they described as being too busy or understaffed, especially with oxygen delivery or routine monitoring. In those accounts, the care quality felt inconsistent, swinging between moments of attentive, compassionate engagement and episodes that families found dangerous or neglectful.
A number of reviewers also reflect on the emotional toll of these experiences. Some families describe genuine gratitude when care teams performed well - praising the nurses, the therapists who supported mobility and daily living skills, and even expressing appreciation for the meals when they were well received. Others tell of profound distress, including a sense that their loved ones were not being fed adequately, were clinically neglected, or were subjected to sleep-deprived or emotionally exhausting conditions. The spectrum ranges from "great and caring facility" to warnings like "do not send your loved ones here," with references to lawsuits, serious health scares, or tragic outcomes that subsequent hospital visits or family investigations attempted to corroborate.
Taken together, the reviews sketch a facility that can feel almost like two different places depending on who you are and which wing or staff you encounter. The clean, home-like exterior and the presence of a recognizable Bounce Back program offer a sense of reliability and comfort to some families, while other accounts cast a long shadow over the same spaces - featuring isolation, delayed responses, and allegations of neglect and grave medical missteps. The most vivid contrasts come from narratives that juxtapose moments of compassionate care with episodes of dangerous delays, inadequate nourishment, or basic dignity violations.
If you're evaluating care options at a facility like this, several themes stand out as particularly important: the consistency of communication with families across all shifts, the staffing levels during peak hours, and the availability of prompt, attentive support for basic needs. It's also essential to consider the specific unit where a loved one would stay - Bounce Back, general rehabilitation, or a quarantine wing - since experiences appear to vary dramatically between these areas. Finally, prospective residents and their families may want to seek out recent, on-site visits, talk with multiple staff members across different times of day, review incident reports if possible, and discuss clearly with hospital teams how the rehab goals will be measured and achieved. In any case, the range of testimonies here underscores that choosing this facility requires careful, comprehensive due diligence and a clear understanding of what kind of care and environment will best support a patient's recovery and dignity.
17 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hawthorne Inn of Parkway in Marion, IL is a skilled nursing facility that provides high-quality care to individuals needing assistance with daily activities. With a focus on diabetic care and high acuity needs, the community ensures that residents receive the specialized attention they require.
At Hawthorne Inn of Parkway, residents have access to various amenities that enhance their overall experience. Devotional services off-site cater to those who want to continue practicing their faith, while indoor common areas provide a comfortable space for socializing and relaxation.
In addition to the excellent care provided within the community, residents can also enjoy a range of activities. Devotional activities held off-site give individuals an opportunity to engage with their spiritual side. Moreover, there are three nearby cafes, which are perfect for outings and enjoyable dining experiences. For those who wish to spend time outdoors, there are three parks conveniently located nearby.
Residents at Hawthorne Inn of Parkway benefit from the proximity of several pharmacies and physicians' offices, ensuring easy access to medications and medical services. Furthermore, the community is surrounded by 29 restaurants, offering plenty of choices for dining out. Additionally, there are 13 places of worship nearby, allowing residents to practice their faith within close proximity.
Lastly, the presence of five hospitals in the area provides peace of mind knowing that emergency medical attention is readily available if needed.
Overall, Hawthorne Inn of Parkway offers a comprehensive assisted living experience with its skilled nursing facility and abundance of amenities and nearby establishments. It strives to meet the unique needs and preferences of each resident while promoting an engaging and supportive environment for all.
Located in Marion, Illinois, this area offers a variety of amenities that cater to senior living needs. With several physicians and medical facilities nearby, including Heartland Oncology and Hematology Care and Shawnee Health Care, residents have easy access to healthcare services. Additionally, there are numerous restaurants such as O'Charley's Restaurant + Bar and cafes like Panera Bread for dining options. Places of worship such as First Baptist Church and pharmacies like Walgreens are also conveniently located nearby. For those looking to enjoy nature, Crab Orchard National Wildlife Refuge and Ray Fosse Park offer opportunities for outdoor recreation. Overall, this area provides a well-rounded and convenient environment for seniors to consider for their retirement living.
Hawthorne Inn of Parkway is located at 3116 Williamson County Pkwy, Marion, IL 62959 in Williamson County, Illinois
Parkway Estates
Marion, IL
Clean, spacious environment with attentive staff, 24-hour nursing options, and regular housekeeping.
Addus Homecare Marion
Marion, IL
Great access to healthcare, dining, parks and other amenities nearby.
Haven House
Marion, IL
Fully furnished apartments with comprehensive care services and on-site dining.
Sunshine Gardens
Marion, IL
Friendly staff, clean environment, and restaurant-style meals.
Sunshine Gardens costs
Sunshine Gardens reviews
Sunshine Gardens images
The Voyage
Herrin, IL
Friendly, caring staff and a close-knit community.
Hurricane Creek Affordable
Herrin, IL
Fully furnished accommodations with 24/7 supervision and comprehensive care.
Fifth Season Res - Reichert
Marion, IL
Affordable rates with comprehensive care and on-site amenities.
Fifth Season Res - Reichert costs
Fifth Season Res - Reichert images
The Landings at Reed Station Crossing
Carbondale, IL
Caring, attentive staff in a beautiful, activity-rich setting.
The Landings at Reed Station Crossing costs
The Landings at Reed Station Crossing reviews
The Landings at Reed Station Crossing images
Prairie Living at Chautauqua
Carbondale, IL
Beautiful location with friendly, trustworthy staff and engaging activities.
Prairie Living at Chautauqua costs
Prairie Living at Chautauqua reviews
Prairie Living at Chautauqua images
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Your Comprehensive Guide to Luxury Assisted Living: Elevated Facilities, Amenities, and Costs
Luxury assisted living offers high-quality senior care in a resort-like environment that combines essential medical support, gourmet dining, and personalized services to enhance residents' independence and well-being. These upscale facilities emphasize holistic health and community-building through customized care plans and social activities, catering to the growing demand for enriched senior living experiences despite higher costs.
