Hawthorne Inn of Parkway in Marion, IL
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Information last verified:
3116 Williamson County Pkwy, Marion, IL 62959
For more information about senior living options: (844) 490-3973
The facility is very clean. The staff are excellent and genuinely caring, including nurses, therapists, and aides. The Bounce Back wing is fantastic. The building feels home-like and welcoming. Joyceann, a CNA, is amazing and treats residents like family. A reviewer noted their mother was very happy with the care and enjoyed the meals. The dining room is beautiful and the overall environment is pleasant. The overall care has been described as outstanding.
They describe the care as unprofessional and incompetent. They note their mother died there in December 2012. They mention their father died there in October 2025. They felt the rehab was a waste, leaving them weaker and with a sore bottom from being wheelchair- and bed-bound. They report neglect such as a water cup being two days old. They warn others not to send their loved ones there, citing near-death experiences and neglect. They describe the quarantined wing as prison-like isolation with a 15’ x 15’ cell, no shower for 10 days, lost clothes, and dirty conditions. They say staff were hateful and uncaring, and there was no condolence or apology from leadership after their dad’s death. They claim patients almost died because staff were too busy to provide oxygen.Hawthorne Inn of Parkway in Marion, Illinois is best suited for families seeking a warm, home-like rehab environment where cleanliness and a visible commitment to therapy are valued. Reviewers frequently cite a well-appointed dining room, a large, campus-style setting, and a staff that feels approachable and genuinely friendly. For seniors who are recovering from a hospital stay and who want hands-on rehabilitation, physical, occupational, and speech therapy, the Bounce Back pathway often feels accessible and prioritized. The facility’s feel matters in recovery, and for those who place importance on a calm, patient-friendly atmosphere, Hawthorne Inn can deliver. But this is not a place built for flawless medical oversight or constant, perfectly coordinated communication; families must be ready to advocate and push for timely updates and high-touch care when needed.
That reality narrows the lane to a specific decision framework. The Bounce Back wing and rehab teams receive praise from many families for progress and attentive therapists, yet the broader experience across the campus has produced sharp warnings. Multiple reviews describe unprofessional conduct, delayed assistance, and even serious concerns about hydration, nutrition, and medical responsiveness. Some families report cups left for days, missed meals, or patients growing weaker while awaiting help. The combination of strong rehab talent and a beautiful public-facing area does not erase a pattern of communication gaps and uneven care. The best fit here is a family that can openly demand accountability, monitor daily needs, and intervene quickly if recovery momentum is at risk rather than assuming care will remain consistently reliable.
Two clear positives recur across feedback: cleanliness and a care staff reported as kind and helpful in many interactions. The environment often feels home-like, with residents able to engage in therapeutic activities without the clinical harshness many fear in long-term care settings. The Bounce Back rehabilitation program is treated as a meaningful pathway to regain strength after hospitalization, supported by therapists who are capable and dedicated. Demonstrable advantages include stable dining experiences and a setting that reduces hospital-like stress. However, those advantages can be undermined if clinical oversight is inconsistent, if daily needs slip, or if the facility cannot sustain reliable communication with families. In that sense, the pros offset some risk, but not all, especially for residents with complex care demands.
On the downside, the most consequential concerns involve safety, responsiveness, and transparency. Several accounts describe slow or absent calls for help, with patients waiting long times for assistance and families feeling kept in the dark. Disturbing anecdotes also touch on isolation in certain wings, clothing mismanagement, and unsatisfactory handling of basic needs such as hydration and nourishment. Not every resident experiences these problems, but enough accounts exist to warrant serious scrutiny. When such issues recur, they erode trust in the rehabilitation promise and complicate discharge planning. The facility’s strength on paper, staff kindness and a bright rehab floor, does not automatically translate into dependable 24/7 care. Prospective residents should weigh these serious red flags against the favorable rehab interactions that many families also describe.
Families pursuing a decision should enter with a checklist and insist on concrete measurements. Ask for current nurse and aide staffing ratios, the specific chain of command for concerns, and direct access to the rehab director. Verify hydration and nutrition protocols, oxygen support if needed, and the process for rapid escalation during emergencies. Review the latest state survey findings and speak with several current residents or recent discharges about the consistency of communication, the pace of responses, and the clarity of discharge planning. During tours, observe response times to calls, check how meals are served, and note the cleanliness of bathrooms and shared spaces. For residents with high medical complexity, demand verifiable oversight from medical directors and clear, frequent family updates.
Bottom line: Hawthorne Inn of Parkway offers a genuine rehab option with several strengths, clean surroundings, a supportive campus, and dedicated therapy staff in many cases. Yet the most consequential warnings are not easily dismissed. A facility can deliver strong therapy while still failing to provide reliable day-to-day care and transparent communication, and that is where risk emerges. Families with high-acuity needs or little tolerance for variability should consider alternatives with documented, consistent oversight and proven track records. If Hawthorne Inn is pursued, it should be under a plan that includes frequent direct contact with care leaders, rigorous monitoring of hydration and nutrition, and a proactive approach to safety and discharge readiness. Only with that framework can the Bounce Back pathway be navigated without compromising safety, dignity, and peace of mind.
17 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Hawthorne Inn of Parkway in Marion, IL is a skilled nursing facility that provides high-quality care to individuals needing assistance with daily activities. With a focus on diabetic care and high acuity needs, the community ensures that residents receive the specialized attention they require.
At Hawthorne Inn of Parkway, residents have access to various amenities that enhance their overall experience. Devotional services off-site cater to those who want to continue practicing their faith, while indoor common areas provide a comfortable space for socializing and relaxation.
In addition to the excellent care provided within the community, residents can also enjoy a range of activities. Devotional activities held off-site give individuals an opportunity to engage with their spiritual side. Moreover, there are three nearby cafes, which are perfect for outings and enjoyable dining experiences. For those who wish to spend time outdoors, there are three parks conveniently located nearby.
Residents at Hawthorne Inn of Parkway benefit from the proximity of several pharmacies and physicians' offices, ensuring easy access to medications and medical services. Furthermore, the community is surrounded by 29 restaurants, offering plenty of choices for dining out. Additionally, there are 13 places of worship nearby, allowing residents to practice their faith within close proximity.
Lastly, the presence of five hospitals in the area provides peace of mind knowing that emergency medical attention is readily available if needed.
Overall, Hawthorne Inn of Parkway offers a comprehensive assisted living experience with its skilled nursing facility and abundance of amenities and nearby establishments. It strives to meet the unique needs and preferences of each resident while promoting an engaging and supportive environment for all.
Located in Marion, Illinois, this area offers a variety of amenities that cater to senior living needs. With several physicians and medical facilities nearby, including Heartland Oncology and Hematology Care and Shawnee Health Care, residents have easy access to healthcare services. Additionally, there are numerous restaurants such as O'Charley's Restaurant + Bar and cafes like Panera Bread for dining options. Places of worship such as First Baptist Church and pharmacies like Walgreens are also conveniently located nearby. For those looking to enjoy nature, Crab Orchard National Wildlife Refuge and Ray Fosse Park offer opportunities for outdoor recreation. Overall, this area provides a well-rounded and convenient environment for seniors to consider for their retirement living.
Hawthorne Inn of Parkway is located at 3116 Williamson County Pkwy, Marion, IL 62959 in Williamson County, Illinois
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