Freedom Home Care in Highland Park, IL

Pros

• Freedom Home Care has been in business for decades and is invested in the community.
• They are responsive to client calls, listen, and care.
• Nicole C., the Nurse Manager, is always cheerful, takes pride in her work, communicates with patients and doctors, and is a true professional.
• The leadership team is inspiring, demonstrating discipline, drive, and a genuine commitment to excellence.
• The client service team's work ethic is unmatched, and the caregivers and nurses provide care with compassion and professionalism.
• They offer flexible care options from a single hour to 24-hour live-in services.
• Freedom Home Care is a team driven by purpose, with staff who are dedicated, passionate, and united in their mission.
• They provide outstanding service and amazing staff who are attentive, compassionate, and professional.
• The staff are reliable and on-time, and they provide replacements when needed to maintain continuity of care.
• They help families stay at home for as long as possible, with caregivers who are thoughtful and sympathetic.
• Francine Brodsky and Freedom Home Care are helpful, responsive, and provide peace of mind.
• The scheduling and management teams are available, accommodating, professional, and efficient.

Cons

• The agency sent an incompetent geriatric nurse who talked about herself the whole time and didn't lift a finger to help.
• They talk the talk to get you to sign up but then can't follow through.
• The agency is described as a scam that takes money from insurance and has deceitful work ethics.
• This place in Highland Park is described as a joke.
• The majority of caregivers sent by Freedom Home Care are newbies, inexperienced, and incompetent.
• They bill customers exorbitantly and provide caregivers or nurses with substandard work tasks.

Review

Freedom Home Care in Highland Park is best for families who want to keep a loved one at home while securing highly personalized, adaptable support. This decades-old agency has deep community roots and a reputation for responsiveness, exemplified by a Nurse Manager who communicates clearly with families and physicians. The program suits those who need anything from a few hours of help per week to full-time, 24-hour live-in coverage, and who value a team that can adjust to shifting medical or daily-living needs without uprooting the household. The combination of local familiarity, professional leadership, and a track record of careful caregiver placement makes it a dependable option for recovery after surgery, chronic illness management, or end-of-life care at home.

Alternatives should be considered by families who cannot tolerate high costs or who demand rock-solid consistency across all caregivers. Several reviews raise billing and invoicing friction, and a few recount serious caregiver missteps or conduct that undermines trust. For households that want uniform staffing patterns or have serious concerns about training and supervision, exploring other providers or facility-based options may be prudent. Those who prefer highly predictable schedules or who doubt the agency's ability to shield against turnover may want to compare with other home-care firms or a traditional assisted-living setting.

On the plus side, Freedom Home Care's strengths are tangible and repeatedly documented. Longevity and community involvement translate into relationships that feel seasoned, not transactional. Families praise the office's responsiveness, the professionalism of caregivers, and the way care plans are tailored around medical needs and daily routines. The Nurse Manager and scheduling team are consistently cited as reliable touchpoints, coordinating with doctors, adjusting shifts on short notice, and maintaining continuity where possible. The flexibility to move from hourly care to continuous coverage without switching providers is a defining advantage.

Yet the experience is not uniformly smooth. The most serious concerns center on cost pressures and administrative gaps. Several reviews describe steep bills and invoicing delays, complicating budgeting for long-term care. Isolated but notable issues include inattentive staff, caregiver misconduct such as theft, and questioned hiring practices. A few clients report inconsistent caregiver fit and training gaps, with references to newer staff who lack expected proficiency. While not universal, these reports create a need for diligent vetting and a clearly defined, enforceable service agreement before committing.

When benefits align with family realities, these concerns can be offset effectively. The ability to source skilled caregivers across many needs, the attentiveness of management, and a demonstrated willingness to adjust plans quickly can reduce caregiver stress during hospital transitions, complex medical regimens, or memory challenges. The option for short visits or 24/7 coverage, coupled with a proven track record of keeping loved ones safe at home, often justifies the premium for families prioritizing independence and peace of mind. The compassionate approach and sense of being treated as part of a care team are frequently cited as compelling reasons to choose Freedom.

To decide with confidence, outline expectations before committing: request a formal care plan, confirm background checks and ongoing supervision, and establish precise invoicing timelines. Seek a trial period or staged ramp-up to test caregiver compatibility, especially for households with sensitive needs. Demand direct contact with the Nurse Manager and a named scheduling supervisor, and insist on a clear policy for replacements when a caregiver is unavailable. For families who can bear the cost and want maximum in-home autonomy, Freedom Home Care offers a practical, responsive continuum from recovery to comfort. For others, alternative providers or a facility setting may provide more transparent pricing and steadier staffing.

This part of Highland Park, Illinois offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. There are several restaurants within close proximity ranging from casual dining options like Michael's Chicago Style Red Hots to more upscale choices such as P.F. Chang's China Bistro. Additionally, there are numerous pharmacies nearby for easy access to medications and healthcare needs. The area also boasts several parks for outdoor recreation and relaxation, as well as cafes like Starbucks and Panera Bread for socializing with friends. For those who value their faith, there are places of worship like Congregation Solel and North Shore Congregation Israel in the vicinity. Medical care is easily accessible with several physician offices and hospitals located within a few miles. Overall, this part of Highland Park provides a well-rounded environment with ample resources for seniors looking to make the most out of their golden years.

Restaurants

• Michael's Chicago Style Red Hots (0.2 miles)
• Piero's Pizza (1.5 miles)
• Wendy's (1.9 miles)
• Ravinia Festival (2.2 miles)
• P.F. Chang's China Bistro (2.4 miles)
• Charlie Beinlich's (2.5 miles)
• Carson's Ribs, Steaks and Chops (2.7 miles)

Transportation

• Metra (0.2 miles)
• Metra (2.7 miles)
• Metra (4.7 miles)
• Metra (8 miles)
• CTA-Linden (9.5 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.7 miles)
• Walgreens (3.2 miles)

Parks

• Sunset Park (0.4 miles)
• West Ridge Center (1.6 miles)
• Briarwood Park (2.4 miles)
• Fort Sheridan Forest Preserve (2.7 miles)
• South Park (3.7 miles)
• Clarkson Park (5.9 miles)
• Century Park (9.1 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (1.5 miles)
• Starbucks (2.5 miles)
• Starbucks (6.3 miles)
• Panera Bread (7.6 miles)
• Panera Bread (8 miles)
• Starbucks (8.7 miles)

Places of Worship

• Congregation Solel (1.6 miles)
• North Shore Congregation Israel (3.2 miles)
• Baha'i House of Worship (9.7 miles)

Physicians

• NorthShore Medical Group (2.8 miles)
• Northwestern Memorial Physicians Group (3 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (6.5 miles)
• North Suburban Medical Associates (7.4 miles)
• NorthShore University HealthSystem - GI & General Surgery (7.9 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (8.2 miles)
• Lake Shore Dermatology (9 miles)

Hospitals

• Lake Forest Hospital (5.8 miles)
• Northwestern Lake Forest Hospital (6 miles)
• Glenbrook Hospital (6.8 miles)
• Captain James A. Lovell Federal Health Care Center (8.9 miles)

Theaters

• Regal Lincolnshire & Imax (6.7 miles)
• AMC Hawthorn 12 (8.6 miles)