Freedom Home Care

Pros

• Freedom Home Care is invested in the community and highly responsive to clients.
• They listen, care, and communicate well, with Nicole C. described as cheerful, proud, and professional.
• The leadership team is inspiring and demonstrates discipline, drive, and a genuine commitment to excellence.
• The client service team's work ethic is unmatched, delivering care, compassion, and professionalism.
• They offer flexible services, from hourly care to 24-hour live-in care.
• The staff are attentive, compassionate, and go above and beyond for clients.
• Freedom Home Care provides reliable, professional support that helps families heal and reduces stress.
• Individual staff members (e.g., Peter, Daniela, Toni Hale) are highlighted as helpful, exceptional, or fabulous.
• They adapt to changing needs and schedules with understanding and flexibility.
• They support families in difficult situations and make them feel heard and respected.
• The Highland Park Office is well-managed and responsive, with Toni Hale providing personal and efficient service.
• The scheduling team is accommodating in emergencies and beyond.
• They enable end-of-life care at home, keeping loved ones comfortable and surrounded by family.

Cons

• A reviewer states Freedom Home Care sent an incompetent geriatric nurse who talked about herself, didn't assist with movement or the feeding tube, and left the patient in bed.
• A reviewer claims the agency talks the talk to sign people up but cannot follow through and should be avoided.
• A reviewer accuses Freedom Home Care of being a scam that takes caregivers' money from insurance, alleging the agency pockets 20% of earnings.
• A reviewer reports terrible billing communication, with invoices arriving days late and clients left out of the loop.
• A reviewer warns potential clients that the agency will screw you over and that they should not work with them.
• A reviewer asserts the agency is not needed and a scam to extract money from caregivers' insurance.

Review

The collection of reflections on Freedom Home Care paints a portrait of a company that many families turn to for compassionate, flexible, and often life-changing in-home support. Across years of feedback, clients repeatedly describe the agency as deeply invested in the community and in the well-being of those it serves. One reviewer highlights the organization's long-standing presence and its responsiveness when a client reaches out, noting that the team listens, cares, and aligns around shared values. In particular, Nicole C., the Nurse Manager, is singled out as cheerful, professional, and diligent in communicating with both patients and physicians, a combination that many families say makes care smoother and more trustworthy.

Beyond individual personalities, several reviews emphasize the strength of Freedom Home Care's leadership and its culture. A caregiver who has spent years with the agency describes it as a mission-driven workplace where leadership demonstrates discipline, drive, and an authentic commitment to excellence. This sense of purpose extends through the client service team, whose work ethic is praised as unmatched, and through the caregivers and nurses who deliver care day in and day out with kindness, compassion, and professionalism. Reviewers repeatedly note that Freedom Home Care stands out from other agencies not only for quality care but also for the agency's distinctive flexibility - ranging from a single hour per week to full 24-hour live-in support - and for the autonomy and mutual respect that permeate daily operations.

A recurring theme in the praise is the agency's ability to tailor care to each family's needs and to adapt as circumstances change. Families describe Freedom Home Care as "professional, reliable, and friendly," with staff who work to coordinate with patients, families, and doctors to figure out the right schedule and the right caregivers. Several reviews recount how the staff were able to roll with changing plans - whether a patient was recently hospitalized, preparing to return home, or facing end-of-life care - without adding to family stress. In these narratives, the care team - under the guidance of managers like Toni Hale, Jaime, and others - felt like an extended part of the family, providing consistency and reassurance during challenging times.

Several testimonials highlight outstanding end-of-life and in-home care experiences. One reviewer notes that Freedom Home Care helped a father remain at home during his final days, describing Yana and the team as pivotal in keeping the family together and ensuring a peaceful passing. Others recount how Freedom Home Care supported aging relatives after strokes or other serious illnesses, with caregivers who bonded with clients and helped maintain dignity and comfort in familiar surroundings. The praise often centers on the idea that staying at home, with attentive caregivers and a respectful, responsive office, can significantly reduce stress for both patients and their families.

Several specific staff members and roles earn particular recognition. Daniela, described as a fabulous caregiver for a mother, receives enthusiastic endorsement, as do caregivers overseen by Toni Hale, who is called personal, professional, and efficient. Lacresia is praised for forming a dependable bond with an elderly client, and Jaime is repeatedly described as caring and reassuring in difficult circumstances. In one account, two caregivers are actively sharing 24/7 coverage under supervision, underscoring the agency's capacity to assemble flexible, around-the-clock teams when needed. These stories collectively illustrate a consistent thread: when the right people are matched with the right families, the experience can be profoundly positive and nurturing.

Not every review is unreservedly positive. One lengthy account expresses serious dissatisfaction with a particular nurse, alleging incompetence, a lack of movement or hands-on care, and a failure to meet the family's needs or respond to polite requests for discussion. The reviewer emphasizes the impact of the nurse's behavior on their loved one and voices strong frustration with what they perceived as a lack of accountability from the agency. Relatedly, another respondent highlights administrative frustrations - specifically, billing and payment communication issues that left them feeling out of the loop and waiting for paperwork that never arrived. A third reviewer even questions the agency's integrity, describing it in highly critical terms and alleging scam-like practices during interactions with insurance coordination and third-party payers. These accounts serve as important reminders that, while many families have deeply positive experiences, there can be serious lapses in care or communication that require attention and resolution.

Across the more than one-off criticisms, cost is an honest and recurring note. Some reviewers acknowledge that the service is expensive and that cost considerations may limit accessibility for some families, but they still frame Freedom Home Care as a viable option for those who can make it work and who value keeping a loved one at home with responsive, caring support. The sentiment that emerges is balanced: Freedom Home Care is capable of delivering exceptional, personalized care and building strong relationships with clients and families, yet it also faces real challenges in consistency, communication, and affordability that the agency and families must navigate together.

Overall, the feedback depicts a company with a strong core of compassionate professionals and a leadership culture that places patient care at the center. The best reviews celebrate Nicole C. for her warmth and communication, Toni Hale for reliable leadership and efficient scheduling, Jaime for caring presence during difficult times, Yana for exceptional end-of-life support, Daniela for excellent caregiving, and Lacresia for dependable bonding with a client. The many stories of flexible scheduling, family-centered care, and the ability to keep loved ones at home depict Freedom Home Care as a trusted partner for families seeking personalized, reliable home care. At the same time, the negative experiences regarding a particular nurse, billing communication, and a few administrative concerns highlight areas where the agency, like any service, can improve in consistency, transparency, and accountability.

This part of Highland Park, Illinois offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. There are several restaurants within close proximity ranging from casual dining options like Michael's Chicago Style Red Hots to more upscale choices such as P.F. Chang's China Bistro. Additionally, there are numerous pharmacies nearby for easy access to medications and healthcare needs. The area also boasts several parks for outdoor recreation and relaxation, as well as cafes like Starbucks and Panera Bread for socializing with friends. For those who value their faith, there are places of worship like Congregation Solel and North Shore Congregation Israel in the vicinity. Medical care is easily accessible with several physician offices and hospitals located within a few miles. Overall, this part of Highland Park provides a well-rounded environment with ample resources for seniors looking to make the most out of their golden years.

Restaurants

• Michael's Chicago Style Red Hots (0.2 miles)
• Piero's Pizza (1.5 miles)
• Wendy's (1.9 miles)
• Ravinia Festival (2.2 miles)
• P.F. Chang's China Bistro (2.4 miles)
• Charlie Beinlich's (2.5 miles)
• Carson's Ribs, Steaks and Chops (2.7 miles)

Transportation

• Metra (0.2 miles)
• Metra (2.7 miles)
• Metra (4.7 miles)
• Metra (8 miles)
• CTA-Linden (9.5 miles)

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (2.7 miles)
• Walgreens (3.2 miles)

Parks

• Sunset Park (0.4 miles)
• West Ridge Center (1.6 miles)
• Briarwood Park (2.4 miles)
• Fort Sheridan Forest Preserve (2.7 miles)
• South Park (3.7 miles)
• Clarkson Park (5.9 miles)
• Century Park (9.1 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (1.5 miles)
• Starbucks (2.5 miles)
• Starbucks (6.3 miles)
• Panera Bread (7.6 miles)
• Panera Bread (8 miles)
• Starbucks (8.7 miles)

Places of Worship

• Congregation Solel (1.6 miles)
• North Shore Congregation Israel (3.2 miles)
• Baha'i House of Worship (9.7 miles)

Physicians

• NorthShore Medical Group (2.8 miles)
• Northwestern Memorial Physicians Group (3 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (6.5 miles)
• North Suburban Medical Associates (7.4 miles)
• NorthShore University HealthSystem - GI & General Surgery (7.9 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (8.2 miles)
• Lake Shore Dermatology (9 miles)

Hospitals

• Lake Forest Hospital (5.8 miles)
• Northwestern Lake Forest Hospital (6 miles)
• Glenbrook Hospital (6.8 miles)
• Captain James A. Lovell Federal Health Care Center (8.9 miles)

Theaters

• Regal Lincolnshire & Imax (6.7 miles)
• AMC Hawthorn 12 (8.6 miles)