SYNERGY HomeCare of Gurnee

Pros

• Synergy Home Care provides reliable, compassionate care that helps clients stay healthy.
• They are easy to work with, easy to talk to, and easy to contact.
• The caregivers are reliable, patient, and treat clients with dignity and respect.
• Their services improve daily living and give clients a brighter outlook.
• The staff are friendly, cheerful, and consistently accessible to families.
• Lea and the team do a great job matching caregivers to a client's needs.
• The caregivers are professional, skilled, and available 24/7 with prompt responses.
• The agency is highly recommended by families for the quality of care.

Cons

• The reviewer questions how the agency can call itself home health care, describing caregivers who change a diaper only once and then sit at a table, leaving the elderly man in his own filth.
• They recount times when caregivers did not arrive as scheduled or at all, forcing the family to miss work.
• They felt the service offered only companionship and safety, with no help with dishes, laundry, or cooking.
• They report poor communication, noting replacements did not show up and delays were only revealed after contacting the company.
• They accuse the agency of prioritizing funds over patient care.
• They mention repeated caregiver turnover requiring extensive acclimation time, causing inefficiency.

Review

SYNERGY HomeCare of Gurnee is best suited for families seeking in-home, non-medical support that centers on companionship, personal care, and daily living assistance delivered with warmth and a human touch. The service fits well when a senior needs help staying independent at home, including dementia-friendly routines, light housekeeping, meal and medication reminders, and social engagement. Reviews consistently highlight caregivers who are patient and respectful, paired with an office that is easy to reach and responsive. The arrangement proves especially valuable during transitions from rehab or hospice, where continuity and gentle support can make a meaningful difference.

However, those needing strict scheduling guarantees and extensive housekeeping may want to consider alternatives or insist on concrete service-level commitments. Several reviews note scheduling gaps, missed replacements, and frequent caregiver turnover that can disrupt routines. For families requiring licensed nursing oversight or medically monitored 24/7 care, a licensed home health agency with nursing supervision may be a better fit. In short, the provider excels at compassionate companionship and activities of daily living support rather than serving as a full-service, medically managed solution.

The strongest PROs offset the potential downsides when conditions are right. Caregivers are described as compassionate, professional, and highly skilled in aiding daily tasks while preserving dignity. Clients praise accessibility, with direct lines to coordinators and a non-corporate, attentive approach that feels genuinely caring. The ability to tailor caregiver matchups - such as Elizabeth for dementia care or Martha as a reliable point of contact - and the 24/7 availability cited by clinicians and families contribute to a sense of reliability. When these strengths align with a family's needs, real improvements in mood, mobility, and daily functioning frequently follow.

The main CONS revolve around communication inefficiencies and uneven coverage. A few families report a caregiver calling in sick without timely replacements, requiring intervention from the family to fill gaps. Ongoing caregiver turnover and the need to acclimate new staff to a loved one's routines add to the burden on families already navigating care decisions. One review specifically references a limited scope of work - such as a single diaper-change episode without broader household support - highlighting a mismatch between expectations and service boundaries. While not universal, these issues recur enough to merit proactive management.

To harness the strengths and mitigate the risks, a practical plan is essential. Demand a clear, written care plan with a designated primary contact and defined back-up coverage to prevent gaps. Leverage the agency's leadership - owners and coordinators cited as responsive - and insist on stable caregiver pairings and a routine alignment period for new hires. Document daily activities and agree on tasks beyond basic companionship, ensuring expectations reflect the actual scope of in-home care. With disciplined governance, the warmth and competence of the caregivers translate into meaningful gains in safety, independence, and quality of life.

Bottom line: SYNERGY HomeCare of Gurnee delivers a compelling blend of compassionate, capable in-home care anchored in a human-centered approach. It represents a strong choice for families prioritizing dignity, companionship, and practical daily-living support for seniors with dementia or during post-acute and hospice transitions. Those seeking rigid, 24/7 guaranteed staffing or exhaustive housekeeping plus medical oversight may prefer alternatives with tighter back-up plans or nursing supervision. When managed with clear expectations and robust backup, this provider stands as a reliable partner capable of reducing family burden while helping loved ones remain comfortably at home.

Located in Gurnee, Illinois, this area boasts a variety of amenities and services that cater to the needs of seniors. With convenient access to restaurants such as Olive Garden and Culver's, as well as pharmacies like Walgreens and CVS, residents can easily find everything they need close by. In terms of healthcare, there are several physicians' offices and hospitals nearby, including Northwestern Grayslake Hospital and Advocate Condell Medical Center Heart Scan. For leisure activities, seniors can enjoy outings to the Gurnee Mills Cinema or explore the beautiful parks like Waukegan Park District and Butler Lake Park. Additionally, transportation options like Metra provide easy access to other parts of the city. Places of worship such as St Gilbert Parish and United Methodist Church of Libertyville offer spiritual fulfillment for those seeking a sense of community. Overall, this area in Gurnee provides a well-rounded environment for senior living with a range of amenities catering to various needs.

Restaurants

• Superman: Ultimate Flight (0.3 miles)
• McDonald's (0.4 miles)
• Olive Garden (0.4 miles)
• Culver's (0.6 miles)
• White Castle (1.4 miles)
• McDonald's (1.5 miles)
• Raising Cane's Chicken Fingers (1.6 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (2.7 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.2 miles)
• Walgreens (4.2 miles)

Physicians

• Northwestern Medicine Family Medicine Gurnee (1.2 miles)
• Family Focused Health Care (1.5 miles)
• Oral & Maxillofacial Surgeons (2 miles)
• North Suburban Dermatology Associates (2 miles)
• Hanger Clinic: Prosthetics & Orthotics (2.2 miles)
• Towne Vision Center (2.4 miles)
• NorthShore Medical Office Building (3.3 miles)

Cafes

• Panera Bread (1.7 miles)
• Starbucks (2.6 miles)
• Starbucks (2.8 miles)
• Starbucks (5.6 miles)
• Hansa Coffee Roasters (5.8 miles)
• Somethings Brewing (5.9 miles)
• Conscious Cup Coffee Roasters (6.1 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (1.8 miles)
• AMC Hawthorn 12 (9 miles)

Parks

• Waukegan Park District (3.1 miles)
• Millenium Park of Lindenhurst (4.7 miles)
• Butler Lake Park (6.1 miles)
• Sun Lake Forest Preserve (6.6 miles)
• Illinois Beach State Park (7.4 miles)
• Lakefront Park (7.6 miles)

Hospitals

• Northwestern Grayslake Hospital (4.7 miles)
• Vista Medical Center - East (5.2 miles)
• Waukegan Il Hospital Co. (5.2 miles)
• Captain James A. Lovell Federal Health Care Center (6.2 miles)
• Advocate Condell Medical Center Heart Scan (7 miles)
• Cancer Treatment Centers of America - Gastroenterology (7.5 miles)
• Northwestern Lake Forest Hospital (8.8 miles)

Transportation

• Metra (5.9 miles)

Places of Worship

• St Gilbert Parish (6 miles)
• United Methodist Church of Libertyville (6.1 miles)
• Santa Maria Del Popolo Church (8.4 miles)