SYNERGY HomeCare of Gurnee is a senior community in Gurnee, IL.
Information last verified:
223 North Route 21, Gurnee, IL 60031
For more information about senior living options: (866) 208-4318
4.5 from 28 reviews
5 stars
24
4 stars
1
3 stars
0
2 stars
0
1 stars
3
Overall Review of SYNERGY HomeCare of Gurnee
differentiator2 reviews mention this
Care matching builds confidence
Caregiver matching is a recurring reason families feel confident calling Synergy.
Several families describe Synergy as better at matching the caregiver to the level of care they needed, including when care needs changed after a hospital stay. Others mention quick, thoughtful matching early on, which made it easier to feel comfortable with the person in the home. One reviewer also links the match to meaningful early improvements in daily functioning.
common12 reviews mention this
Responsive, easy to reach support
Families repeatedly describe Synergy as responsive and easy to contact when needs come up.
Across many reviews, people say they can reach someone when they have questions and that the team follows through promptly. Reviewers mention prompt responses from ownership or management when issues or needs arise, along with caregivers who provide check-ins and stay accessible over time. This shows up both for everyday coordination and when transitioning during higher-need periods.
common22 reviews mention this
Caregivers are kind and respectful
Residents and families describe caregivers as kind, compassionate, and respectful.
The most consistent praise is the way caregivers treat clients—with warmth, patience, and respect. Multiple reviews describe caregivers as helpful with personal care, dementia support, and daily assistance while also keeping family members comfortable when they’re not able to be there full time. People also highlight competence alongside compassion, not just friendliness.
differentiator3 reviews mention this
24/7 availability helps families
Synergy is described as available at all hours, including 24/7 support.
Several reviewers specifically note that Synergy can be there at night and that caregivers provide around-the-clock coverage. Others reinforce the same idea by mentioning quick call response and ongoing support. For families coordinating care remotely, that availability is presented as a major source of relief.
caveat3 reviews mention this
Missed shifts and communication issues
Some families report missed coverage or breakdowns in replacement communication.
A few reviews describe problems when caregivers call out or when coverage doesn’t arrive as expected, including situations where replacements were promised but never showed. One family also reports an interview cancellation without explanation and another describes a missed shift that led them to find help elsewhere. These accounts focus on reliability and communication around staffing changes.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Nearby Places of Interest
Located in Gurnee, Illinois, this area boasts a variety of amenities and services that cater to the needs of seniors. With convenient access to restaurants such as Olive Garden and Culver's, as well as pharmacies like Walgreens and CVS, residents can easily find everything they need close by. In terms of healthcare, there are several physicians' offices and hospitals nearby, including Northwestern Grayslake Hospital and Advocate Condell Medical Center Heart Scan. For leisure activities, seniors can enjoy outings to the Gurnee Mills Cinema or explore the beautiful parks like Waukegan Park District and Butler Lake Park. Additionally, transportation options like Metra provide easy access to other parts of the city. Places of worship such as St Gilbert Parish and United Methodist Church of Libertyville offer spiritual fulfillment for those seeking a sense of community. Overall, this area in Gurnee provides a well-rounded environment for senior living with a range of amenities catering to various needs.
Restaurants
Superman: Ultimate Flight (0.3 miles)
McDonald's (0.4 miles)
Olive Garden (0.4 miles)
Culver's (0.6 miles)
White Castle (1.4 miles)
McDonald's (1.5 miles)
Raising Cane's Chicken Fingers (1.6 miles)
Pharmacies
Walgreens (0.6 miles)
Walgreens (2.7 miles)
Walgreens (2.8 miles)
CVS Pharmacy (3.6 miles)
CVS Pharmacy (4.1 miles)
Walgreens (4.2 miles)
Walgreens (4.2 miles)
Physicians
Northwestern Medicine Family Medicine Gurnee (1.2 miles)
Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
SYNERGY HomeCare of Gurnee photos
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Tailored, 24/7 care by a compassionate team in a warm, inviting setting.
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention
California's Form 602A: An In-Depth Examination of Senior Care Assessment