SYNERGY HomeCare of Gurnee

Name: SYNERGY HomeCare of Gurnee
Address: 223 North Route 21, Gurnee, IL, 60031
Telephone: (847) 388-0014
Rating: 4.5

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223 North Route 21, Gurnee, IL 60031

To contact a resident: (847) 388-0014

For more information about senior living options: (866) 208-4318

4.5 from 28 reviews

5 stars

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Overall Review of SYNERGY HomeCare of Gurnee

differentiator 2 reviews mention this

Care matching builds confidence

Caregiver matching is a recurring reason families feel confident calling Synergy.

Several families describe Synergy as better at matching the caregiver to the level of care they needed, including when care needs changed after a hospital stay. Others mention quick, thoughtful matching early on, which made it easier to feel comfortable with the person in the home. One reviewer also links the match to meaningful early improvements in daily functioning.

common 12 reviews mention this

Responsive, easy to reach support

Families repeatedly describe Synergy as responsive and easy to contact when needs come up.

Across many reviews, people say they can reach someone when they have questions and that the team follows through promptly. Reviewers mention prompt responses from ownership or management when issues or needs arise, along with caregivers who provide check-ins and stay accessible over time. This shows up both for everyday coordination and when transitioning during higher-need periods.

common 22 reviews mention this

Caregivers are kind and respectful

Residents and families describe caregivers as kind, compassionate, and respectful.

The most consistent praise is the way caregivers treat clients—with warmth, patience, and respect. Multiple reviews describe caregivers as helpful with personal care, dementia support, and daily assistance while also keeping family members comfortable when they’re not able to be there full time. People also highlight competence alongside compassion, not just friendliness.

differentiator 3 reviews mention this

24/7 availability helps families

Synergy is described as available at all hours, including 24/7 support.

Several reviewers specifically note that Synergy can be there at night and that caregivers provide around-the-clock coverage. Others reinforce the same idea by mentioning quick call response and ongoing support. For families coordinating care remotely, that availability is presented as a major source of relief.

caveat 3 reviews mention this

Missed shifts and communication issues

Some families report missed coverage or breakdowns in replacement communication.

A few reviews describe problems when caregivers call out or when coverage doesn’t arrive as expected, including situations where replacements were promised but never showed. One family also reports an interview cancellation without explanation and another describes a missed shift that led them to find help elsewhere. These accounts focus on reliability and communication around staffing changes.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Nearby Places of Interest

Located in Gurnee, Illinois, this area boasts a variety of amenities and services that cater to the needs of seniors. With convenient access to restaurants such as Olive Garden and Culver's, as well as pharmacies like Walgreens and CVS, residents can easily find everything they need close by. In terms of healthcare, there are several physicians' offices and hospitals nearby, including Northwestern Grayslake Hospital and Advocate Condell Medical Center Heart Scan. For leisure activities, seniors can enjoy outings to the Gurnee Mills Cinema or explore the beautiful parks like Waukegan Park District and Butler Lake Park. Additionally, transportation options like Metra provide easy access to other parts of the city. Places of worship such as St Gilbert Parish and United Methodist Church of Libertyville offer spiritual fulfillment for those seeking a sense of community. Overall, this area in Gurnee provides a well-rounded environment for senior living with a range of amenities catering to various needs.

Restaurants

Superman: Ultimate Flight (0.3 miles)
McDonald's (0.4 miles)
Olive Garden (0.4 miles)
Culver's (0.6 miles)
White Castle (1.4 miles)
McDonald's (1.5 miles)
Raising Cane's Chicken Fingers (1.6 miles)

Pharmacies

Walgreens (0.6 miles)
Walgreens (2.7 miles)
Walgreens (2.8 miles)
CVS Pharmacy (3.6 miles)
CVS Pharmacy (4.1 miles)
Walgreens (4.2 miles)
Walgreens (4.2 miles)

Physicians

Northwestern Medicine Family Medicine Gurnee (1.2 miles)
Family Focused Health Care (1.5 miles)
Oral & Maxillofacial Surgeons (2 miles)
North Suburban Dermatology Associates (2 miles)
Hanger Clinic: Prosthetics & Orthotics (2.2 miles)
Towne Vision Center (2.4 miles)
NorthShore Medical Office Building (3.3 miles)

Cafes

Panera Bread (1.7 miles)
Starbucks (2.6 miles)
Starbucks (2.8 miles)
Starbucks (5.6 miles)
Hansa Coffee Roasters (5.8 miles)
Somethings Brewing (5.9 miles)
Conscious Cup Coffee Roasters (6.1 miles)

Theaters

Gurnee Mills Cinema Gurnee, Il (1.8 miles)
AMC Hawthorn 12 (9 miles)

Parks

Waukegan Park District (3.1 miles)
Millenium Park of Lindenhurst (4.7 miles)
Butler Lake Park (6.1 miles)
Sun Lake Forest Preserve (6.6 miles)
Illinois Beach State Park (7.4 miles)
Lakefront Park (7.6 miles)

Hospitals

Northwestern Grayslake Hospital (4.7 miles)
Vista Medical Center - East (5.2 miles)
Waukegan Il Hospital Co. (5.2 miles)
Captain James A. Lovell Federal Health Care Center (6.2 miles)
Advocate Condell Medical Center Heart Scan (7 miles)
Cancer Treatment Centers of America - Gastroenterology (7.5 miles)
Northwestern Lake Forest Hospital (8.8 miles)

Transportation

Metra (5.9 miles)

Places of Worship

St Gilbert Parish (6 miles)
United Methodist Church of Libertyville (6.1 miles)
Santa Maria Del Popolo Church (8.4 miles)

Frequently Asked Questions

Where is SYNERGY HomeCare of Gurnee?

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