Thomas Place

Pros

• Generous sized and well apportioned amenities and apartments.
• Indoor parking and outdoor handicapped parking are available.
• A beautiful apartment complex for 55 and over with many amenities.
• The management staff goes above and beyond and maintains the property beautifully.
• The manager and staff are super responsive to residents.
• The community features a welcoming lobby, movie room, game room, community room, courtyard, exercise room, hobby room, and underground parking.
• The apartments have newer appliances, including laundry.
• Balconies and patios provide outdoor space to enjoy the fresh air.
• The community is described as a great place to live and feels like home.

Cons

• The reviewer was canceled from the application for not calling in.
• They were told waitlist letters were needed, and that without it they might not move there, with management implying they shouldn't move in and that waitlist numbers didn't matter.
• The staff member was described as very rude.
• The reviewer asserts the property manager is not good and will lose tenants.
• They describe management as judgmental.
• They note that management seems to have problems with people before they even meet them.

Review

Thomas Place of Gurnee appears to be a 55+ apartment community that many residents praise for its generous amenities and well-maintained grounds, while a few experiences highlight some friction with management during the application process. On balance, the property is described as a place with thoughtful features, a strong sense of community, and a management team that some residents regard as highly responsive and helpful, even as others have run into what they felt were rude or inflexible attitudes from staff.

Several reviewers emphasize the welcoming atmosphere and abundant amenities that come with living at Thomas Place. One person notes the generous and well-apportioned amenities and specifically highlights indoor parking as well as outdoor handicapped parking as welcomed conveniences. The property is framed as an appealing choice for seniors, offering a variety of recreational and social spaces that can help residents stay active and connected. This viewpoint stresses that the complex provides a broad range of facilities that contribute to a comfortable and enjoyable lifestyle for 55+ residents.

However, there is also a candid account of a negative interaction with management during the application process. A caller on October 18, 2023 recounted a frustrating experience: they were told they needed a wait-list letter and were said to be canceled for not calling in. The applicant asserted that they did call in when they received the letter, and management replied with wait-list numbers - 60 for a one-bedroom and 70 for a two-bedroom - only to be told that the numbers aren't used in that way. The staff allegedly suggested that without the letter the person might not belong there, and the caller described the interaction as rude and judgmental. The postscript underscored a broader concern: if staff speak to customers in that manner, they may deter prospective tenants, raising questions about consistency and customer service in the leasing office.

Despite the rough patch described by the applicant, other residents sing the praises of the property and its team. A separate testimonial calls Thomas Place a "beautiful apartment complex for 55 and over," with many amenities and a management staff that "goes above and beyond." This person asserts that the management maintains the buildings beautifully and calls the place "the best," conveying strong satisfaction with both the facilities and the leadership.

Another glowing review centers on a family perspective: a mom living in the community - an 80-year-old widow - has found it to be a wonderful home with opportunities to make friends and stay active. The description lists a welcoming lobby, a movie room, game room, community room, courtyard, exercise room, hobby room, and underground parking. The apartments are described as having newer appliances and in-unit laundry, along with balconies or patios to enjoy the outdoors. Most importantly, the manager and staff are praised for being "super responsive" when help is needed or simply to say hello. This account emphasizes not only the physical amenities but also the social and supportive environment that makes seniors feel cared for.

In addition to the broader praise for amenities and staff responsiveness, one brief note simply states, "It's a nice place," a sentiment that - though short - fits with the overall positive impression conveyed by many residents. Another testimonial reiterates the sense of community and quality of life: after moving around since a divorce, the writer describes this as a 55+ facility where the residents are very nice and the staff is patient and willing to assist, concluding, "Look no further this is home." Taken together, these reflections point to a community that many residents feel embodies comfort, courtesy, and companionship in a senior living setting.

Across these reviews, a clear pattern emerges: Thomas Place of Gurnee offers substantial amenities and a strong sense of community that many residents value highly. The building is praised for its maintenance, the variety of social and recreational spaces, and the availability of underground and accessible parking. The residents frequently highlight responsive and supportive staff as a key strength, with several accounts specifically noting that managers and team members are attentive and helpful.

At the same time, the handful of concerns raised - particularly around the application process and the interaction with a management representative - suggest that experiences may vary depending on who you speak with and how certain procedures are communicated. Prospective tenants might encounter friendly, proactive staff and a welcoming community, or they may encounter rigidity or miscommunication during enrollment. The contrasting experiences underscore the importance of clear, courteous communication from management and the value residents place on a smooth, respectful process when joining the community.

In sum, Thomas Place of Gurnee is portrayed as a well-equipped, 55+ living environment with attractive amenities, comfortable apartments, and a welcoming social atmosphere that many residents appreciate. The strong endorsements of maintenance, amenities, and staff dedication are tempered by at least one negative experience related to the application process and customer service tone. For those considering a move here, the property seems to offer substantial quality of life and community benefits, with the caveat that experience may hinge on interactions with the leasing team and the specifics of the wait-list procedure.

This part of Gurnee, Illinois offers a range of amenities and services that cater to the needs of seniors. With multiple physicians, pharmacies, and hospitals within proximity, residents can easily access healthcare facilities. Additionally, there are cafes and restaurants nearby for socializing and dining out. For leisure activities, there are theaters and parks in the vicinity where seniors can enjoy entertainment and outdoor recreation. Overall, this area provides convenience, accessibility, and opportunities for maintaining an active lifestyle for seniors considering senior living options in Gurnee.

Physicians

• Family Focused Health Care (1.1 miles)
• Northwestern Medicine Family Medicine Gurnee (1.3 miles)
• Towne Vision Center (1.6 miles)
• NorthShore Medical Office Building (2.2 miles)
• Oral & Maxillofacial Surgeons (3.1 miles)
• North Suburban Dermatology Associates (3.2 miles)
• Mundelein Pediatrics (3.3 miles)

Cafes

• Panera Bread (1.2 miles)
• Starbucks (3.6 miles)
• Starbucks (4 miles)
• Starbucks (4.1 miles)
• Somethings Brewing (4.3 miles)
• Hansa Coffee Roasters (5.1 miles)
• Conscious Cup Coffee Roasters (5.5 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.3 miles)
• White Castle (1.3 miles)
• Olive Garden (1.4 miles)
• McDonald's (1.4 miles)
• McDonald's (1.4 miles)
• Superman: Ultimate Flight (1.5 miles)
• Culver's (1.5 miles)

Theaters

• Gurnee Mills Cinema Gurnee, Il (1.8 miles)
• AMC Hawthorn 12 (8.4 miles)

Pharmacies

• Walgreens (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.8 miles)
• Walgreens (3.6 miles)
• Walgreens (4.2 miles)
• Walgreens (4.2 miles)

Hospitals

• Northwestern Grayslake Hospital (3.2 miles)
• Advocate Condell Medical Center Heart Scan (6.3 miles)
• Vista Medical Center - East (6.7 miles)
• Waukegan Il Hospital Co. (6.7 miles)
• Captain James A. Lovell Federal Health Care Center (6.8 miles)

Parks

• Millenium Park of Lindenhurst (4 miles)
• Waukegan Park District (4.6 miles)
• Butler Lake Park (5.2 miles)
• Sun Lake Forest Preserve (5.9 miles)
• Lakefront Park (6.2 miles)
• Century Park (8.4 miles)

Places of Worship

• St Gilbert Parish (4.5 miles)
• United Methodist Church of Libertyville (5.4 miles)
• Santa Maria Del Popolo Church (7.3 miles)

Transportation

• Metra (5.1 miles)