Mercy Home Care

Cons

• The bed felt like rocks.
• The food was subpar at best.
• A kid carved a satanic ritual into the wall.
• The clothes provided draft on the patient's private area.
• The facility would not accept returned equipment and did not send someone to gather equipment.
• The account was sent to collections even though doctors' orders were still valid.
• The overall experience was horrible.
• The reviewer alleged racketeering by the organization.

Review

A reader paints a discouraging portrait of a medical facility that blends alleged financial pressure, poor patient handling, and a troubling bedside environment. The experience begins with a sense of coercion: the reviewer says they were forced to give a star rating, and then recounts a troubling pattern around equipment management. In their account, no one came to collect equipment, and the facility would not accept returns when they attempted to hand things back. This administrative friction quickly spirals into a broader grievance about how the facility handles debt and patient care, as the reviewer claims the account was sent to collections even though doctors' orders remained valid and in effect.

Beyond the billing and logistics, the reviewer attributes far more serious wrongdoing to the institution. They describe the situation as "racketeering," asserting that the business practices surrounding equipment, billing, and collections amount to something illegal or predatory. The complaint is not just about a single bad interaction but about a systemic pattern they believe harms patients who rely on medical orders and legitimate care. The reviewer even references the First Amendment in a frustrated appeal to get the situation corrected or removed, signaling a belief that free speech rights are being invoked or violated in response to these allegations.

A second portion of the account focuses on the actual hospital experience rather than the financial apparatus. The bed is described as uncomfortable to the point of feeling like "rocks," signaling a neglectful or substandard level of physical comfort in patient rooms. The food is characterized as subpar, contributing to an overall sense that basic patient care was lacking. The narrative further adds a jarring detail about a child allegedly carving a satanic ritual into a wall, which the reviewer uses to illustrate a failure of the facility's upkeep and safety standards, amplifying the sense of a disarrayed or neglected environment.

The equipment, clothing, and privacy aspects all come under scrutiny as well. The reviewer notes the clothes provided during the stay as lacking appropriate protection or coverage, with a vivid complaint that they produced "too much draft on your balls," a remark that underscores concerns about comfort and modesty during a vulnerable hospital stay. Taken together with the other elements - uncomfortable bedding, inadequate food, and visible signs of disrepair - the review paints a picture of a facility where patient comfort and dignity appear compromised.

The message also delves into broader implications for the patient community. The reviewer argues that experiences like theirs contribute to a larger skepticism about seeking medical care, suggesting that people might avoid necessary treatment because of perceived predatory or careless practices. The recurring refrain about "racketeering" hints at a belief that the organization's incentives are misaligned with patient welfare, and the call for accountability echoes a demand that such practices be exposed and halted. The tone conveys not only personal frustration but a fear that others could be harmed by similar patterns of behavior.

In closing, the narrative emphasizes impact and urgency. The reviewer requests the removal of what they view as false or harmful entries and asserts a desire to protect others from being subjected to the same distress. The overall account weaves together administrative grievances, credentialed care concerns, and a troubling physical environment into a single, pointed indictment of a facility that the author claims fails patients at multiple levels. The combination of alleged coercive billing, neglected patient facilities, and a disturbing perception of safety and privacy issues leaves the reader with a strong impression of a highly unsatisfactory experience.

This part of Galena, Illinois offers a variety of amenities that cater to senior living. With cafes, restaurants, and pharmacies within close proximity, residents have easy access to dining options and healthcare services. The presence of multiple parks provides opportunities for leisurely walks and enjoying the outdoors. Nearby places of worship offer spiritual fulfillment, while hospitals and physicians are conveniently located for medical needs. Transportation services such as taxis and U-Haul dealers make it convenient for seniors to get around the area. Overall, this part of Galena provides a well-rounded environment for seniors looking to reside in a community with various resources at their disposal.

Cafes

• Kaladi's 925 Coffee Bar (0.1 miles)
• Galena Roasters Coffee Shop (0.2 miles)
• Isabella Imports (0.3 miles)

Restaurants

• Pasta Perfetta (0.1 miles)
• Embe (0.1 miles)
• Otto's Place (0.1 miles)
• Vinny Vanucchi's (0.2 miles)
• Galena Restaurants (0.2 miles)
• Champagne On Main (0.2 miles)
• VFW Grant's Bivouac (0.2 miles)

Parks

• Galena Depot Park (0.2 miles)
• Grant Park (0.2 miles)
• Grant Park Civil War Monument (0.3 miles)
• James H. Wienen Memorial Park (0.6 miles)
• Recreation Park (0.8 miles)
• Eagle Ridge Park (4.8 miles)
• Spruce Creek Park (7.7 miles)

Places of Worship

• St Mary Church (0.4 miles)
• St John's Lutheran Church (6.4 miles)
• St Catherine's Catholic Church (8.2 miles)
• Saint Francis De Sales Catholic Church (8.5 miles)
• United Methodist Church of Scales Mound Parsonage (10.2 miles)
• St Joseph's Rectory (10.6 miles)
• First Presbyterian Church (10.7 miles)

Hospitals

• Midwest Medical Center (0.7 miles)
• Midwest Medical Center (2.8 miles)

Transportation

• Galena Taxi Eco Cab (0.9 miles)
• U-Haul Neighborhood Dealer (1.2 miles)
• U-Haul Neighborhood Dealer (11.7 miles)
• Heffernan Trucking (12.5 miles)
• After Your Hunt Taxidermy (12.6 miles)

Pharmacies

• Hartig Drug (1.6 miles)
• Walmart Pharmacy (1.7 miles)
• Midwest Medical Center (2.8 miles)
• Bellevue Pharmacy (10.7 miles)
• Health Mart Pharmacy (12.5 miles)

Physicians

• Schiffman, Kenneth, L, MD (2.8 miles)
• Medical Associates Clinic (10.9 miles)
• Medical Associates Clinic PC (12.8 miles)