Hickory Point Terrace

Pros

• Katrina is an extremely helpful and cheerful worker.
• The rehab department is amazing.
• The CNAs were caring and the nurses were kind and knowledgeable.
• The community is beautiful, clean, and very home-like.
• The staff are knowledgeable, welcoming, and kind.
• The facility is wonderful, clean, and caring.
• Jamie is extremely helpful and compassionate.
• Memory care and rehab teams provide positive experiences; residents seem happy.
• Residents are treated with respect, caring, and compassion.

Cons

• The facility is described as neglectful, with care deteriorating after the new ownership took over.
• The meals are deemed dreadful, with orders wrong, food sometimes stale, and meals served cold, leading to weight loss.
• Residents experience bedsores and infections due to slow response and inadequate staffing.
• Medication management is questioned, including missing medicines, wrong patients receiving meds, and narcotics given to the wrong resident.
• Call lights are left unanswered for long periods, and staff are often behind the nurses' station with insufficient staffing (one CNA per hall).
• Administration and the DON are criticized for ignoring concerns and failing to make improvements; refunds from residents' accounts are often not returned.
• Rehabilitation services are inconsistently provided, with sessions shortened and some therapies discontinued.
• Residents are kept longer than necessary to maximize Medicare/insurance payments.
• Some reviews label the facility as potentially heading toward state shut-down, reflecting severe dissatisfaction.

Review

Taken together, the collection of reviews paints a starkly mixed picture of care within this family of senior facilities. On one end of the spectrum, there are harrowing accounts of decline and neglect - stories of a father entering care after a heart attack who would never go home alone, only to endure months of deteriorating conditions, poor meals, slow responses to needs, and a perceived lack of accountability from the administration. Several families spoke of a few shining staff members - a handful of CNAs, dietary workers, and an OT - who clearly cared deeply, but they emphasized that the overall experience was marred by high turnover and a distant leadership that seemed slow to act on recurring concerns. The overall sentiment is that conditions worsened after the facility came under new management, leaving many families frustrated and alarmed.

A recurring theme across many accounts is the quality of daily care and its direct impact on residents' health. Families reported meals that were frequently tasteless, insufficient, or inedible, contributing to significant weight loss and hospitalizations. There were frequent complaints about bedsores, infections, and delays in essential care, such as bed checks every two hours not happening as ordered, and appointments - physical therapy, doctors' visits, and other necessities - being slow to occur. The atmosphere of neglect extended to the physical environment as well, with notes about broken equipment and inconsistent delivery of basic services like timely assistance when call lights rang. Several reviewers specifically connected these issues to higher-level decisions or staffing patterns, suggesting that leadership did not consistently address frontline problems.

Financial and administrative aspects compounded the stress for families. One family described money remaining in a resident's account long after a move, with the refund still pending and a blunt response from a staff member suggesting that the person was "very busy." The sense of accountability appeared weak in some accounts: administrators and directors of nursing were described as unresponsive or unhelpful, and there were serious allegations about medication management, including narcotics being diverted or misprescribed, and staff "signing off" on narcotics in ways that residents did not consent to. Reviewers also noted that, despite state survey results that could be interpreted as satisfactory, front-line failures persisted, including instances where agency staff were used to cover shifts and where the standard of care did not meet residents' needs.

The narrative of improvement after transferring to a "better facility" stands in contrast to the troubling reports above. In several testimonies, movement and function increased dramatically after relocation: from being able to take a few dozen steps to surpassing six hundred, and from uncertain prospects of returning home to seriously considering assisted living. One account claimed a fivefold improvement in the overall level of care after the transfer, with a more hopeful view of rehabilitation and independence. Yet even in this more optimistic thread, there were caveats about the rehab experience at times - therapy sessions described as shorter than scheduled, with one therapist shown a chart that suggested sessions should be limited to under certain minutes. In short, the improvement is real for some residents, but not universal, and even those improvements can coexist with ongoing concerns about the consistency and quality of therapy and overall care.

Within the broader ecosystem of these reviews, patient and family experiences vary dramatically by facility and even by department within the same organization. Some reviewers praised the administration for listening and being empathetic in principle, even if they did not always see results, while others described the leadership as rude, arrogant, or misinformed and advised vigilant advocacy for loved ones. Positive testimonies frequently highlighted the rehab department, the therapy teams, and certain individuals - such as Jamie in admissions and other staff who were described as helpful, compassionate, and responsive. There were also mentions of well-kept facilities, clean grounds, and the general sense of a welcoming environment in some locations, with residents and families expressing gratitude for staff who were patient, knowledgeable, and kind.

Amid the contrasts, a common thread is the existence of two parallel narratives within the same network: one of compassionate care and meaningful progress in some wings or units, and another of perceived neglect, administrative opacity, and safety lapses in others. Some reviews spoke positively of "the Arc" and of facilities that maintain Christian values, stating that caring attitudes and helpful staff do exist and that the environment can be supportive and well-run. Others spoke of a decline after new ownership, noting that there was a sharp difference in experience after a change in management and asserting that the new regime did not always translate into better outcomes for residents. The juxtaposition is striking: it suggests that care quality may be highly variable, depending on who is on duty, which unit a resident is in, and which leadership team is guiding a particular facility on any given day.

In the end, the story across these reviews is not a single, uniform portrait but a mosaic of experiences. Some families describe life-changing improvements for their loved ones - better mobility, more attentive care, more reliable therapies, and a renewed sense of hope for independent living. Others recount serious concerns about safety, medication management, nutrition, infection control, and responsiveness, all of which understandably provoke alarm and a determination to seek alternatives. Readers are left with a clear impression of a system capable of both compassion and neglect, progress and regression, depending on which facility, unit, and staff member is involved. The takeaway is a call for careful due diligence, direct engagement with administration, and a readiness to advocate vigorously for loved ones whenever the care quality feels inconsistent or unacceptable.

This area of Forsyth, Illinois offers a variety of amenities and services that cater to senior living needs. With popular dining options such as McDonald's, Red Lobster, and Cracker Barrel, residents can enjoy a selection of delicious meals without having to travel far. Additionally, there are reputable physicians like All About Eyes and Bard Optical nearby for healthcare needs. Places of worship like Forsyth Baptist Church provide spiritual support for those who seek it. For leisurely activities, Monroe Park offers a peaceful outdoor space for relaxation and recreation. Access to pharmacies like Walgreens and CVS ensures convenient access to medication and health supplies. Transportation options such as U-Haul Moving & Storage are available for any moving or storage needs that may arise. Overall, this area provides a well-rounded environment for seniors looking to settle in Forsyth.

Restaurants

• McDonald's (0.2 miles)
• Red Lobster (0.3 miles)
• McAlister's Deli (0.3 miles)
• Applebee's (0.3 miles)
• Burrito Express (0.5 miles)
• Panda Express (0.5 miles)
• Cracker Barrel (0.6 miles)

Physicians

• All About Eyes - Forsyth (0.3 miles)
• Bard Optical - Forsyth (0.4 miles)
• Lockhart Dennis L MD (0.5 miles)
• William B. Franklin, MD (0.5 miles)
• David Baumberger, MD (0.5 miles)
• Forsyth Professional Center (0.5 miles)
• Muhammad N. Khan, MD (0.5 miles)

Places of Worship

• Forsyth Baptist Church (0.7 miles)
• Temple Baptist Church (2.1 miles)
• HeartFlow Youth Ministry (2.1 miles)
• Riverside Baptist Church (2.4 miles)
• First Christian Church (2.7 miles)
• St John's Lutheran Church (3.3 miles)
• St Thomas Church (3.8 miles)

Cafes

• Panera Bread (1.5 miles)
• Peet's Coffee and Tea (2.9 miles)

Pharmacies

• Walgreens (1.5 miles)
• Pharmacy (2.1 miles)
• Sav-Mor Pharmacy (3.1 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.2 miles)
• Walgreens (4.6 miles)

Transportation

• U-Haul Moving & Storage (3.1 miles)
• Train (4.1 miles)
• Canadian National Railroad (4.4 miles)
• D R Roberts Photography (4.5 miles)
• U-Haul Neighborhood Dealer (4.9 miles)
• WABIC Junction (5 miles)

Hospitals

• Davita Healthcare Partners (3.6 miles)
• Prime Time (3.7 miles)
• DMH Find-A-Doctor (3.7 miles)
• Matthews Beverly PsyD (3.7 miles)
• Heartland Health Care Center-Decatur (3.9 miles)

Parks

• Monroe Park (3.9 miles)