Hickory Point Terrace in Forsyth, IL

Pros

• The community is beautiful, clean, and home-like, with knowledgeable, welcoming, and kind staff.
• It is a wonderful place - clean, caring, and highly recommended.
• The CNAs are caring and the nurses are kind and knowledgeable.
• The CNAs consistently respond promptly to call lights, and the therapy department is awesome.
• The facility is truly impressive, exceptionally clean, and beautifully maintained.
• The rehab department is amazing and supports residents' recovery.
• The staff are compassionate, professional, and educated.
• Jamie is extremely helpful and compassionate, making interactions positive.

Cons

• Care progressively deteriorated over months as most of the staff they appreciated left the facility.
• The meals were dreadful, often cold or stale, with wrong orders, causing residents to lose weight and end up hospitalized.
• Residents were not moved in bed as often as ordered, leading to bedsores and infections and delays in necessary appointments.
• The current administration pays lip service to concerns but makes no real improvements; therapies were shortened well beyond what was promised.
• A large majority of staff sit behind the nurses' station and let call lights ring for up to an hour, contributing to infections and other avoidable issues.
• Medications were mishandled or missing, with narcotics sometimes given to the wrong patient or borrowed for others.
• Complaints to the DON or administration yield no change; state surveys are questioned, and some reviewers say the care is worse than at shelters.
• The facility is described by some as the most horrible place to send a loved one, with only a few staff actually doing their jobs and many being incompetent or lazy.
• Since the ownership change to Arcadia, the care has gone downhill, with understaffing (one CNA per hall) and long waits for assistance.

Review

Hickory Point Terrace is best suited for families seeking a faith-guided, campus-like environment with solid rehabilitation potential and a memory-care option, delivered in a clean, home-like setting. The community's strongest appeal lies in its appearance and atmosphere: well-kept grounds, a sense of order, and a culture that many families associate with care that honors residents' dignity. When the care team is operating at full strength, residents often experience meaningful progress in therapy, enjoy engaging activities, and benefit from a spiritually and socially supportive environment. For families prioritizing a pleasant baseline experience and a structured, values-forward culture, this campus has clear strengths.

Those who should weigh alternatives are families with persistent needs for consistently reliable staffing and meticulous oversight. A substantial number of reviews describe staffing gaps, long delays for call lights, and troubling inconsistencies in how medications are managed. Reports of missing or misused medications, delayed medical appointments, and fluctuations in the quality of meals point to variability in day-to-day operations. If a family cannot tolerate a high degree of turnover or the risk of abrupt changes in care standards, it is prudent to compare other communities with more predictable staffing models and stricter accountability.

Key pros at Hickory Point Terrace offset some of the more troubling concerns when the facility is functioning well. The campus regularly earns praise for its cleanliness, its home-like feel, and the warmth of CNAs and nurses who are present and responsive. The rehab department frequently receives accolades, with clients progressing in mobility and regaining independence under skilled physical and occupational therapy. The memory-care unit is cited as a strength by families who value structured programming and vigilant supervision. In those moments when leadership is aligned and staffing is adequate, the combination of compassionate care and robust therapy creates real momentum for residents.

However, the downsides demand a cautious assessment. Ownership changes have coincided with reported declines in service quality and consistency, and several families describe a revolving door of staff that undermines continuity of care. The most tangible risks include inconsistent medication handling, with some accounts of narcotics or routine meds not being administered correctly, as well as missed or delayed clinical appointments. Meal quality is not universally reliable, with some residents experiencing poor nutrition as a consequence of inconsistent service. These factors can erase the benefits of the strongest therapy plan and the friendliest staff if not managed with tight supervision.

Practical steps for families evaluating this community should be direct and thorough. Request current staffing ratios by shift and observe call-light response times during a tour. Seek a transparent, written rehab plan with a clear schedule and progress milestones. Review the most recent state survey results and any corrective actions taken. Inquire about the memory-care program's daily routines, safety features, and activity calendar, and request a point of contact for ongoing concerns - someone like Jamie who has demonstrated helpfulness in the past. Consider a short-term stay or trial period to gauge real-time consistency before committing long-term.

In the end, Hickory Point Terrace can be a solid choice for families prioritizing a clean, welcoming environment, a capable rehabilitation team, and a faith-forward culture, provided leadership and staffing remain stable and accountable. If the utmost priority is ironclad consistency in staffing, flawless medication management, and uniform high-quality meals and hygiene, alternatives with steadier operations deserve strong consideration. The decisive approach is disciplined due diligence: visit with a critical eye, interview multiple residents and caregivers, review recent inspections, and insist on a detailed, written care plan before making a placement decision. With the right conditions, this community can deliver a respectful, engaging, and comfortable home for a loved one.

This area of Forsyth, Illinois offers a variety of amenities and services that cater to senior living needs. With popular dining options such as McDonald's, Red Lobster, and Cracker Barrel, residents can enjoy a selection of delicious meals without having to travel far. Additionally, there are reputable physicians like All About Eyes and Bard Optical nearby for healthcare needs. Places of worship like Forsyth Baptist Church provide spiritual support for those who seek it. For leisurely activities, Monroe Park offers a peaceful outdoor space for relaxation and recreation. Access to pharmacies like Walgreens and CVS ensures convenient access to medication and health supplies. Transportation options such as U-Haul Moving & Storage are available for any moving or storage needs that may arise. Overall, this area provides a well-rounded environment for seniors looking to settle in Forsyth.

Restaurants

• McDonald's (0.2 miles)
• Red Lobster (0.3 miles)
• McAlister's Deli (0.3 miles)
• Applebee's (0.3 miles)
• Burrito Express (0.5 miles)
• Panda Express (0.5 miles)
• Cracker Barrel (0.6 miles)

Physicians

• All About Eyes - Forsyth (0.3 miles)
• Bard Optical - Forsyth (0.4 miles)
• Lockhart Dennis L MD (0.5 miles)
• William B. Franklin, MD (0.5 miles)
• David Baumberger, MD (0.5 miles)
• Forsyth Professional Center (0.5 miles)
• Muhammad N. Khan, MD (0.5 miles)

Places of Worship

• Forsyth Baptist Church (0.7 miles)
• Temple Baptist Church (2.1 miles)
• HeartFlow Youth Ministry (2.1 miles)
• Riverside Baptist Church (2.4 miles)
• First Christian Church (2.7 miles)
• St John's Lutheran Church (3.3 miles)
• St Thomas Church (3.8 miles)

Cafes

• Panera Bread (1.5 miles)
• Peet's Coffee and Tea (2.9 miles)

Pharmacies

• Walgreens (1.5 miles)
• Pharmacy (2.1 miles)
• Sav-Mor Pharmacy (3.1 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.2 miles)
• Walgreens (4.6 miles)

Transportation

• U-Haul Moving & Storage (3.1 miles)
• Train (4.1 miles)
• Canadian National Railroad (4.4 miles)
• D R Roberts Photography (4.5 miles)
• U-Haul Neighborhood Dealer (4.9 miles)
• WABIC Junction (5 miles)

Hospitals

• Davita Healthcare Partners (3.6 miles)
• Prime Time (3.7 miles)
• DMH Find-A-Doctor (3.7 miles)
• Matthews Beverly PsyD (3.7 miles)
• Heartland Health Care Center-Decatur (3.9 miles)

Parks

• Monroe Park (3.9 miles)