Visiting Angels of Chicago Northshore

Pros

• Visiting Angels is described as compassionate, professional, and quick to adapt to changing family needs.
• Katherine and Sandra are credited with matching caregivers who become trusted companions, such as Bertha Perez.
• Bertha Perez is described as kind, gentle, considerate, hard-working, and skilled at guiding the family through aging and end-of-life care.
• The caregivers are praised as wonderful and fabulous, often becoming part of the family.
• Visiting Angels provides peace of mind by helping loved ones stay at home, even through hospice and end-of-life care.
• The team is responsive, reliable, and capable of arranging around-the-clock care when needed.
• The staff demonstrate care and compassion for families facing dementia and other serious conditions, enabling long-term home care.
• Families express deep gratitude, calling the caregivers angels and blessings in times of need.
• Billing and coordination with insurance are handled well, with good continuity of caregivers over time.

Cons

• One reviewer felt that Visiting Angels failed to show up for an appointment, leaving them waiting.
• They stated that Visiting Angels was "not my cup of tea."
• They alleged an agent sent them on a two-hour drive to a client for long-term care, only for it to turn out to be a 24-hour cover.
• They criticized the experience as due to poor communication, noting staff were "away and busy."

Review

Visiting Angels appears in these experiences as a deeply human service: a mix of scheduling hiccups and remarkable, long-lasting care that leaves families feeling both relieved and grateful. Some readers recount misfires in the office - appointments that don't happen, calls that go unanswered, and a sense that staff were unavailable or too busy. One account describes a situation where an appointment was made but no one showed up, followed by a phone call that left the caller feeling brushed aside. There's also a memory of a long two-hour drive to a client for a supposed long-term care assignment that turned out to be a one-day cover, and a sense that, for some, the experience wasn't the right fit. These episodes show that even well-intentioned services can struggle with coordination and timing. Yet even these frustrated moments are balanced by people who describe the company in terms of potential and effort, suggesting that the organization can be inconsistent but capable of delivering meaningful help when the pieces come together.

Against these uneven beginnings, the strongest testimonials speak to profound, lasting value. One reviewer enthusiastically recommends Visiting Angels as a future home caregiver, insisting the support provided to an aging mother was immeasurable. In this narrative, the office team - Katherine and Sandra - played a decisive role in selecting a caregiver who could truly connect with mom. They chose Bertha Perez, and the impact went beyond daily tasks. Bertha and mom formed a genuine friendship, and Bertha's gentle, hard-working presence helped address evolving needs as mom required more attentive care and eventually hospice support. The reviewer emphasizes Bertha's kindness, calmness, consideration, and practical wisdom that extended to emotional coaching about aging and the end-of-life journey. The result, the reviewer notes, was that mom was lucky to be introduced to this committed team.

The testimonials repeatedly celebrate caregivers who do more than meet basic needs - they become part of the family. Repeated phrases like "wonderful caretakers," "fantastic," and "like family" show a pattern: these caregivers aren't just performing tasks; they're building relationships that bring comfort to both the person receiving care and the family surrounding them. The sense of continuity is strong in several reviews, with families reporting long-term assignments and consistent staffing that remained steady for months or over a year. In practice, this translates into reliable support as needs shift - whether the loved one requires companionship, daily assistance, or eventual end-of-life care - and it's framed as a relief for the whole family.

A central thread in these stories is Katherine, the coordinator, whose role is described as pivotal in navigating complex care journeys. Families credit her with locating caregivers who could meet evolving needs, from the early stages of Alzheimer's to hospice and, later, around-the-clock arrangements when required. One account highlights how Katherine swiftly organized 24/7 help for a return home after a hospital stay, underscoring the peace of mind that comes from knowing the care team can adapt quickly and remain focused on the person's best interests. In these narratives, Katherine's leadership is linked to the overall trust families place in Visiting Angels, especially when a loved one's condition changes and the plan must shift rapidly.

Katherine's team, including other colleagues like Sandra, is depicted as responsive and capable of handling administrative and clinical challenges with professionalism. Billing matters are mentioned as being well managed with insurance companies, which adds another layer of reassurance for families navigating the financial and logistical complexities of home care. The reviews collectively paint a picture of a service that, while imperfect in its scheduling at times, consistently prioritizes responsive care, continuity, and the emotional well-being of both the patient and family members.

For families dealing with dementia, advanced age, or end-of-life considerations, the impact of Visiting Angels is described in almost spiritual terms. The caregivers who stay by a loved one's side are described as "angels," bringing comfort at moments of worry, fear, or uncertainty. In particular, families note that staying at home - rather than moving to an assisted living facility or memory care - remains possible thanks to the compassionate, capable support of Visiting Angels. The testimonials emphasize that the caregivers' presence helps maintain dignity, familiarity, and a sense of home, which is especially meaningful for someone in their 90s with dementia or for a parent who is entering hospice care.

Taken together, these experiences present a portrait of Visiting Angels as a service that can be a true lifeline for families who want their loved ones to receive care at home. The strongest chapters feature the human touch: caregivers who become trusted companions, coordinators who align resources with shifting needs, and a care philosophy that honors aging, comfort, and the importance of staying connected to home. While there are reminders of scheduling and coordination challenges, the overall sentiment across multiple accounts is one of gratitude and enduring appreciation for the people who stepped in when it mattered most, and for the peace of mind that comes from knowing a loved one is in capable, compassionate hands.

Located in Evanston, Illinois, this particular area offers a variety of amenities and services that cater to senior living needs. With several parks nearby, such as Dawes Park and Centennial Park, residents can enjoy outdoor activities and leisurely walks. There are multiple cafes in the vicinity, including Starbucks and Little Beans Cafe, perfect for socializing or enjoying a cup of coffee. For healthcare needs, there are several pharmacies within a short distance, as well as hospitals like Saint Francis Hospital and Swedish Covenant Hospital Cancer Care. Public transportation options are easily accessible with CTA stations nearby. Places of worship like Baha'i House of Worship provide spiritual fulfillment, while restaurants like R Public House offer dining options for every taste. Overall, this area provides a convenient and comfortable environment for seniors looking to settle down in Evanston.

Parks

• Dawes Park (0.2 miles)
• Centennial Park (0.3 miles)
• Leahy Park (1.2 miles)
• Dubkin Park (2 miles)
• Warren Park (3.1 miles)
• Horner Park (5.9 miles)
• Clarkson Park (6.3 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (1.1 miles)
• Little Beans Cafe (1.5 miles)
• Starbucks (2.7 miles)
• Starbucks (3.7 miles)
• Starbucks (4.8 miles)
• Starbucks (5.1 miles)

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2 miles)
• Walgreens (2.5 miles)
• Walgreens (3.7 miles)

Hospitals

• Saint Francis Hospital (1.5 miles)
• Swedish Covenant Hospital Cancer Care (5 miles)
• Advocate Illinois Masonic Medical Center (7.7 miles)

Transportation

• Cta (1.9 miles)
• CTA-Linden (2 miles)
• CTA Jarvis (2.1 miles)
• Cta (5.6 miles)
• Cta (6.7 miles)
• Jefferson Park Bus Terminal (6.8 miles)
• Cta (6.9 miles)

Places of Worship

• Baha'i House of Worship (2 miles)

Restaurants

• R Public House (2.1 miles)
• Little Bad Wolf (4.4 miles)
• SoFo Tap (5.1 miles)
• Chick-Fil-A (5.2 miles)
• Raising Cane's Chicken Fingers (6.1 miles)
• Superdawg Drive-In (6.5 miles)
• Glenview Dairy Bar (6.7 miles)

Physicians

• North Shore Physicians Group (4 miles)
• Resurrection Medical Center Professional Building (8.1 miles)

Theaters

• AMC Village Crossing Theatre (5.1 miles)