Healthcare Plus Team Diversey in Chicago, IL

Pros

• Sally Cortez is described as professional, supportive, and a blessing to families seeking care.
• Firelei Gonzalez is praised as an excellent, knowledgeable, and helpful supervisor who is always there for staff and clients.
• Giselle Alvarez is noted for professionalism, patience, and going above and beyond for clients and caregivers.
• Magaly is described as an amazing, understanding supervisor who handles issues promptly and with care.
• Olivia is portrayed as a kind, understanding supervisor who is always available to help.
• Tarnisha Miller is recognized as a reliable, approachable supervisor who is there when needed.
• The office staff are friendly, responsive, polite, and helpful.
• Healthcare Plus Caregivers is regarded as an excellent place to work with caring leadership.
• Clients and families have peace of mind thanks to the dedication and attentiveness of the staff.
• The agency is praised for fostering a welcoming, family-like environment for both clients and employees.

Review

This Chicago-based agency is best suited for families seeking dependable in-home caregiving support for an aging loved one, with a clear emphasis on strong leadership, responsive communication, and a family-like service culture. It works particularly well for those who want continuity and warmth in care, with Spanish-language accessibility and a hands-on approach from supervisors who become trusted partners. The setup suits long-term arrangements where the goal is steady, compassionate assistance at home rather than a move into a traditional assisted living campus. It is less ideal for families needing a residential community with 24/7 on-site nursing, campus activities, or highly structured on-site medical programming.

What elevates Healthcare Plus Diversey is the backbone of its supervision and office support. Across the reviews, supervisors like Sally Cortez, Firelei Gonzalez, Giselle Alvarez, and several others earn consistently high praise for accessibility, empathy, and practical problem-solving. The office staff is described as responsive, polite, and diligent, delivering prompt answers to questions and coordinating care with a caregiver network that feels cohesive rather than scattered. This leadership continuity translates into reliable scheduling, steadier caregiver assignments, and a sense of partnership that many families equate with true peace of mind.

The client-facing benefits emerge clearly in how care is delivered and adjusted. Caregivers are portrayed as knowledgeable, patient, and genuinely invested in the well-being of both clients and families. The emphasis on professional development for staff, plus a culture that treats caregivers with respect, helps minimize turnover and fosters consistency - an essential factor for aging adults who thrive on familiarity and steady routines. Multilingual capability and cultural sensitivity further enhance communication, reducing miscommunication and enabling clearer care plans. All of this culminates in an experience that feels personal, attentive, and trustworthy.

No enterprise is without trade-offs, and the main trade here is the inherent difference between in-home care and a community living setting. A traditional assisted living campus offers round-the-clock on-site supervision, group activities, and the social structure of a residence community; those features aren't the focus of a home-care model. Yet the strong supervision network and rapid responsiveness of Healthcare Plus Diversey effectively offset these gaps by delivering tailored care plans, highly accessible guidance for families, and flexible scheduling that can adapt to changing needs. The overwhelmingly positive feedback, including a near-perfect rating and hundreds of reviews, signals that the trade-off is worth it for many families.

For families who should consider alternatives, the message is practical: if daily social programming, campus amenities, or immediate 24/7 medical nursing on site are non-negotiable, traditional assisted living or skilled nursing facilities may be a better fit. Likewise, those navigating complex medical needs that require constant on-premises clinical oversight might prefer a setting with dedicated on-site medical teams. However, for those prioritizing personalized at-home care, strong supervisor leadership, and a sense of partnership with a trusted agency, this provider stands out as a standout option in the Chicago area.

In the end, the practical takeaway is clear: Healthcare Plus Diversey earns its reputation by pairing an exceptionally capable supervisor network with a warm, capable caregiver corps and responsive office support. Families facing the decision between in-home care and moving to a facility will find that the pros - consistently excellent communication, dependable care coordination, and a culture that values both clients and staff - strongly tilt toward choosing this agency for long-term in-home assistance. The path forward is straightforward: arrange a meeting with the supervising team, confirm language and care-plan preferences, discuss scheduling and backup options, and, if feasible, set up a short-term trial period to confirm alignment with the loved one's routines and needs. This approach delivers practical, concrete clarity and, most importantly, sustained reassurance.

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)

Parks

• The 606 — Western Terminus (1.9 miles)
• Unity Playlot Park (2.4 miles)
• Logan Boulevard (2.5 miles)
• Portage Park (2.6 miles)
• Palmer Square Park (2.8 miles)
• Independence Park (2.9 miles)
• Humboldt Park (2.9 miles)

Restaurants

• Culver's (2.4 miles)
• Longman & Eagle (2.6 miles)
• Parson's Chicken & Fish (2.8 miles)
• Big Star (4.1 miles)
• Chick-Fil-A (4.1 miles)
• McDonald's (4.6 miles)
• Portillo's Hot Dogs (4.9 miles)

Transportation

• Jefferson Park Bus Terminal (3.6 miles)
• Cta (3.6 miles)
• CTA - Kedzie-Homan (3.9 miles)
• Cta (5.1 miles)
• CTA - Fullerton (5.3 miles)
• CTA - Belmont (5.5 miles)
• Cta (5.6 miles)

Cafes

• Starbucks (3.7 miles)
• Starbucks (4 miles)
• Starbucks (4.3 miles)
• Starbucks (5.1 miles)

Hospitals

• Gottlieb Memorial Hospital (4.5 miles)
• Loyola Medicine Transport (4.7 miles)
• Swedish Covenant Hospital Cancer Care (4.9 miles)
• John H Stroger Jr Hospital (5.3 miles)
• Rush University Medical Center (5.4 miles)
• Advocate Illinois Masonic Medical Center (5.5 miles)
• University of Illinois Hospital & Health Sciences System (5.5 miles)

Theaters

• Regal Webster Place (4.7 miles)

Physicians

• University of Illinois Mile Square Health Center: Near West Side (4.7 miles)
• Resurrection Medical Center Professional Building (5.7 miles)