Advanced Care Inc

Pros

• Advance Care is a great company.
• The staff at Advance Care is very friendly and pleasant to work with.
• Clients highly recommend Advance Care.
• It is a professional place with clean and friendly staff.
• Advance Care provides in-home care that keeps loved ones at home.
• Advance Care is easy to work with and provides excellent in-home care.
• The staff at Advance Care are extremely friendly and professional, and routinely go above and beyond to take care of their clients.
• The staff are extremely professional, trustworthy, compassionate, and dependable.
• The service is outstanding, with courteous and professional staff, and is highly recommended.

Cons

• The reviewers claim the management is the worst they've ever experienced, unresponsive to concerns, and dismissive about safety during Covid exposure.
• They describe the office staff as not good and sketchy, noting language barriers (Russian-speaking staff while others speak English) and unclear job duties.
• They state there are no trainings for employees, questioning how medications are administered and residents are assisted correctly.
• They report safety concerns about Covid exposure being mishandled, with instructions to quarantine or return to work.
• They single out a manager named Yelena as rude and unprofessional, who ignored safety concerns.

Review

Across these reflections, Advanced Care emerges as a trusted option for in-home health support, with many clients highlighting a strong commitment to keeping loved ones at home rather than in a nursing facility. The sentiment is consistent: families appreciate a professional, clean, and welcoming environment where care can be delivered in the comfort of familiar surroundings. Several reviews describe the organization as a professional place with friendly, easy-to-work-with staff and a culture that makes ongoing care feel approachable and reliable.

The everyday experience with Advanced Care centers on the people delivering the service. Reviewers repeatedly commend the staff for being extremely friendly, courteous, and professional. They note that caregivers routinely go above and beyond, taking extra steps to ensure clients' safety, comfort, and peace of mind. Scheduling is described as flexible and easy to manage, which is a critical factor for families balancing medical needs with daily life. The tone across these accounts is one of trust in the people who show up to care for loved ones, with many expressing gratitude for the dependable support they received.

Personal stories underscore the impact of compassionate in-home care. Families describe moments when this service enabled their loved ones to remain in their own homes - sometimes for decades - rather than facing institutional settings. One account recalls watching over an ailing grandfather for whom leaving home would have been deeply distressing after 40+ years in that environment. Others highlight relief during times of crisis, noting that the staff's professionalism and helpfulness provided comfort during trying days. The care extended beyond routine tasks, creating a sense of stability and reassurance for both clients and their families.

The most powerful praise centers on specific, heartening outcomes: attentive staff, dependable care, and a sense that families are heard and valued. Several reviewers mention how easy Advanced Care is to work with, how they respond promptly to concerns, and how the team remains courteous and professional in every interaction. The combined effect is often described as a meaningful, almost seamless experience where professional standards are matched by genuine compassion. In moments of need, the company is seen as a reliable partner that families rely on to safeguard the well-being of loved ones.

Nonetheless, the feedback isn't uniformly glowing. A notable minority of reviewers report troubling experiences with management and organizational practices. One review voices the strongest caution, describing an environment as the worst management experience they've had - claiming a lack of listening to concerns, poor reporting of issues, and a perception that management did not take safety seriously during a period involving exposure to Covid-19. The account describes specific interactions with a manager named Yelena, characterized as rude and unprofessional, and details a troubling dynamic where safety concerns were not adequately addressed. This perspective highlights real tensions between frontline staff experiences and administrative handling, suggesting that what works well at the caregiver level can be undermined by management decisions and communication gaps.

There are additional concerns about communication and clarity that appear in several comments. Some reviewers note language barriers, indicating that Russian is frequently spoken at the office and that English-speaking staff may not always be readily available. This has understandably led to confusion about job expectations in some cases, with reviewers feeling uncertain about what is expected of them or how to navigate processes when guidance is unclear. Other critiques point to gaps in training, particularly around medications and proper procedures for assisting residents with mobility or other needs. The implication is that without standardized training, both staff and clients can experience risk or misalignment in care.

Taken together, the collection of reviews paints a nuanced portrait. Advanced Care is frequently celebrated for its compassionate, professional staff, its ease of collaboration with families, and its ability to help seniors stay comfortably in their homes. The warmth of the in-home interactions and the perceived dedication of frontline caregivers are repeatedly cited as the hallmarks of quality care. At the same time, a set of credible concerns about management practices, communication clarity, language barriers, and staff training suggests that potential clients weigh both the personal, compassionate care on the ground and the organizational stability behind it. For families considering in-home health support, these reviews offer a balanced view: expect a team that can deliver heartful care and reliable daily support, while also being mindful of the importance of strong, responsive leadership and clear, consistent communication across the organization.

Restaurants

• The Dearborn (0.1 miles)
• Miller's Pub (0.3 miles)
• Emerald Loop Bar and Grill (0.3 miles)
• RPM Seafood (0.4 miles)
• Rossi's Liquors (0.5 miles)
• Gibsons Italia (0.5 miles)
• Ghirardelli Ice Cream and Chocolate Shop (0.5 miles)

Transportation

• CTA - Clark/Lake (0.2 miles)
• Cta (0.3 miles)
• Ogilvie Transportation Center (0.5 miles)
• Jamba Union Station / Chicago (0.5 miles)
• Van Buren Street Metra & South Shore Trains (0.6 miles)
• Metra - LaSalle Street (0.6 miles)
• CTA - Clinton (0.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.5 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (0.6 miles)
• Walgreens (0.8 miles)
• Walgreens (0.8 miles)
• Walgreens (0.9 miles)

Cafes

• Tiny Tapp & Cafe (0.3 miles)
• Intelligentsia Coffee (0.3 miles)
• Wildberry Pancakes & Cafe (0.4 miles)
• Blue Bottle Coffee (0.5 miles)
• Starbucks (0.8 miles)

Parks

• Maggie Daley Park (0.6 miles)
• Grant Park - Butler Field (0.7 miles)
• Grant Park (0.8 miles)
• Mary Bartelme Park (1 miles)
• Coliseum Park (1.4 miles)
• Skinner Dog Park (1.6 miles)
• Skinner Bark Park (1.6 miles)

Hospitals

• Shirley Ryan AbilityLab (1 miles)
• Ann & Robert H. Lurie Children's Hospital of Chicago (1 miles)
• Rush University Medical Center (2.1 miles)
• University of Illinois Hospital & Health Sciences System (2.2 miles)
• John H Stroger Jr Hospital (2.4 miles)

Physicians

• University of Illinois Mile Square Health Center: Near West Side (2.5 miles)
• Lincoln Park Dental Specialists (2.5 miles)
• Illinois Eye Institute (3.3 miles)

Theaters

• Regal Webster Place (3.2 miles)