1124 Hartman Lane, Belleville, IL 62221
To contact a resident: (618) 825-0170
For more information about senior living options: (866) 208-4318
Overall Review of Amedisys
Cons
The reviewer states the company failed to call and failed to show up for the appointment they had set.- The reviewer was phoned after 7pm by the rudest person they have ever encountered.
- The reviewer notes the company claimed the right to reschedule appointments as needed.
- The reviewer reports there was no courtesy call to inform them the staff would not be coming.
- The reviewer was offered a 2-hour time slot that was not convenient.
- When the reviewer said it was inconvenient, the staff insisted they would be there at the same time.
- The reviewer would never recommend this company to their worst enemy.
- The reviewer describes the company as a rude joke that no sick person deserves to deal with, even suggesting changing the name Adoration.
Review
This Belleville-based Amedisys location is best suited for households that can tolerate scheduling volatility and blunt, less-than-placid service interactions, with a firm back-up plan already in place. The sole published experience paints a picture of missed calls, no-shows, and communications that feel more punitive than supportive. In practical terms, this option only makes sense if the family can shoulder the burden of chasing late-arriving visits, managing gaps in care, and defending the patient’s needs against an uncooperative front-line contact. If punctuality, respectful communication, and predictable visitation are non-negotiables, this agency should not be the primary source of in-home support.
There is a clear cohort that would want to consider alternatives. Families who rely on dependable, timely care should look elsewhere. Those who expect courteous, professional interactions from every staff member will likely be disappointed here. Prospective clients would be wise to compare with other Home Health Agencies or even facility-based options where a consistent schedule is documented, staff training is visible, and accountability mechanisms are transparent. In short, if reliability and bedside manner matter, even a little, start with other providers before settling on this one.
The single available review does not offer any measurable strengths to balance its criticisms. The supposed flexibility to reschedule is framed as a right and an option, yet the experience described undermines the value of that flexibility when it is exercised at the expense of reliability and courtesy. Without any explicitly cited benefits such as strong clinical outcomes, clear communication protocols, or responsive care coordination, the main drawbacks dominate the decision calculus. In a well-functioning home-health relationship, cons and pros would offset; here the absence of evident positives leaves the negatives uncompensated.
The practical consequences of the reported shortcomings are concrete and risk-oriented. When an agency fails to call or show up, critical care plans can derail, medication regimens may not be reinforced, and warning signals about a patient’s condition could be missed. The emotional toll on family caregivers matters as well; repeated rude interactions erode trust and willingness to engage, making coordinated care harder to achieve. For an individual already navigating illness, the combination of missed visits and brusque treatment can amplify anxiety, reduce adherence to care plans, and jeopardize safety. These are not abstract concerns, they translate into real gaps in monitoring, reporting, and timely intervention.
Given these dynamics, families evaluating options should pursue a concrete set of assurances before committing. Require a guaranteed appointment window with a published policy for what happens when a visit is missed, including direct, accountable contact who can resolve scheduling issues that day. Request a named care coordinator or supervisor as the go-to for escalations, and insist on written confirmation of every visit plan. Probe for evidence of staff training in patient communication and conflict resolution, and ask for current client references who can speak to reliability over time. Above all, compare the frequency and impact of missed visits against other providers' track records, and verify how continuity of care is maintained when urgent needs arise.
In the end, the decision hinges on risk tolerance and care reliability. With a single negative account dominating the record, the risk is not merely inconvenient; it is material to daily care management and patient well-being. The prudent path is to treat Amedisys Belleville as a last resort or as a short-term option while a more dependable provider is secured. If continuing with this agency, a strict, quantified expectation framework should be in place, slated visit windows, direct escalation contacts, and explicit consequences for repeated failures. Otherwise, the safe and practical choice is to pivot toward alternatives with verifiable reliability, stronger patient-facing professionalism, and a demonstrated capacity to keep care on schedule.
Friendly staff; clean environment with diverse on-site activities.
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