Country Hill Care

Pros

• Carson is described as an amazing CEO who personally handles problems and cares about residents' peace of mind.
• Sarah is noted as a favorite nurse, and the CNAs are described as great.
• The staff are kind, caring, and treat residents like loved ones.
• The facility is clean, with well-kept rooms and buildings.
• The therapy department is a great group of people, and the staff are pleasant and on top of their jobs.
• Families feel supported because staff answer questions and work to find solutions.
• Community activities are planned for residents who wish to socialize.
• Dr. Hessing is compassionate, knowledgeable, and highly recommended for physical therapy.
• The caregivers are dedicated and go above and beyond to help patients improve.

Cons

• The facility failed to help the grandma during rehab and allegedly lied about her ability to walk.
• There was a complete lack of compassion and communication, with call lights unanswered for over 30 minutes.
• Nurses Brenda and Charity were accused of disgraceful conduct and poor customer service.
• Charity's treatment after she was caught administering unauthorized medication was utterly unacceptable and due to failure to check charts.
• Carsyn did not take responsibility for staff actions and dismissed concerns with a "don't assume" remark.
• A family member was left in a hallway after a fall, due to staff negligence and lack of compassion.
• A staff member was observed smelling like liquor, raising concerns about being under the influence.
• There were reports of weight loss and septic infections, with one resident nearly dying.

Review

Weiser Cascadia in Idaho appears in this collection of accounts as a place that can evoke very different experiences depending on who you ask and when you visit. The stories span a wide range from deeply troubling complaints about neglect and mismanagement to heartfelt praise for individuals and teams who are described as compassionate, attentive, and professional. Taken together, they reveal a facility where care quality is not uniform and where the tone of the day can shift based on staff, leadership, and the particular resident's needs.

Several early reviews center on disillusionment with rehabilitation and daily care. A family recounts a painful experience with a grandma who spent 24 days in rehab and was told she could walk, only to find that she could not stand or move on her own by the end. They describe incontinence and what they view as a lack of genuine care, concluding that the facility did not meet their expectations for dignity or effective support. Another account underscores similar frustrations: repeated call-light delays of 30 minutes or more, perceived disrespect from certain nurses, and concerns about medication management - specifically, allegations of unauthorized medication and a lack of chart checks. There is even mention of a caretaker's dismissive response to a family member who reported belittling behavior, which amplified feelings of powerlessness and concern about accountability.

In contrast, a number of reviews cast the leadership and front-line staff in a highly positive light. Some families highlight an impressive CEO, referred to as Carson (or Carsyn in some texts), who reportedly engages directly with families to resolve problems and provide updates via phone or text. This level of accessibility and willingness to stay involved is repeatedly cited as a distinctive strength, with gratitude expressed for the supervisor's hands-on approach and accountability. Positive mentions also flow to specific caregivers and units: a nurse named Sarah is singled out as exceptional, and many CNAs are described as caring and diligent. Several families describe feeling more at ease because they could rely on staff who seemed genuinely invested in residents' well-being and recovery. The therapy department is also praised in some accounts, with patients and family members noting effective physical therapy and encouraging results from providers like Dr. Hessing.

Yet the negative experiences do not fade from view. Several reviews recount serious lapses in patient care: call lights left unanswered for extended periods, perceived hostility or patronizing behavior over the phone, and concerns about the consistency of the care provided by certain nurses such as Brenda and Charity. Allegations of medication-related problems - whether improper changes in how medications were administered or failures to review a patient's chart - are described as not merely procedural mistakes but as indicators of broader neglect. One account describes a confrontation with staff where a family member felt dismissed, with an accusation that the administration was not taking responsibility for the actions of the team. In another stark recollection, a patient reportedly fell in a hallway and remained on the floor for nearly two hours, with staff blaming staffing shortages rather than a lack of compassion and attentiveness. The reviewer urges vigilance, suggesting families stay actively involved, visit often, observe care, and consider contacting the state ombudsman if concerns persist.

The stories also include more positive anecdotes about consistent kindness and professionalism. Some families share experiences of "amazing" staff who treat residents with dignity and respect, describe clean rooms and well-maintained facilities, and note that activities are planned for those who wish to socialize. Several reviewers speak highly of the overall environment and the collaborative spirit they witnessed among caregivers, therapy teams, and dietary staff. There are mentions of long-term residents who thrived under attentive care, including grandparents and parents who benefited from compassionate interaction, timely responses to needs, and clear effort from the staff to help families navigate the care journey. In one or two cases, the reception of therapy services, including PT, is explicitly commended as a bright spot within the facility.

Overall, the set of accounts points to a facility with a broadly mixed reputation. For some residents and families, the staff's compassion, responsiveness, and the presence of a proactive leadership team produce strengths that significantly enhance the experience of care, rehabilitation, and daily living. For others, persistent concerns about neglect, slow responses to calls, and questions about medication management and accountability overshadow the positives. The most constructive takeaway across these perspectives is the importance of ongoing oversight, transparent communication, and active family involvement. If you have loved ones in such a setting, it may be wise to monitor care closely, document interactions and incidents, and seek external support or advocacy if you feel care quality is slipping. This approach can help ensure that the best aspects of compassionate staff and capable leadership can prevail in the days and weeks of a resident's stay.

This part of Weiser, Idaho offers a variety of amenities and services that cater to the needs of seniors. With several pharmacies nearby, accessing medication and healthcare is convenient. The presence of multiple physicians' offices and a hospital ensures easy access to medical care. There are also plenty of dining options, including cafes and restaurants, providing diverse culinary experiences. Additionally, the neighborhood boasts several parks for leisurely strolls and outdoor activities. For transportation needs, there are numerous car rental services in the vicinity. Places of worship are also easily accessible for those seeking spiritual fulfillment. Overall, this area provides a well-rounded living environment for seniors looking for convenience and comfort in their daily lives.

Transportation

• Safe Line Pilot Car Services (2.3 miles)
• U-Haul Neighborhood Dealer (5.9 miles)
• Payette Airport (17.5 miles)
• U-Haul (17.9 miles)
• U-Haul (20.4 miles)
• U-Haul Neighborhood Dealer (20.5 miles)
• U-Haul Neighborhood Dealer (21.2 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (5.1 miles)
• Weiser Worship Center (5.5 miles)
• Seventh Day Adventist Church (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (6.4 miles)
• Saint Agnes Catholic Church (6.4 miles)
• Southern Baptist Convention (6.5 miles)

Restaurants

• Judy's Weiser In (5.6 miles)
• Waffleberry s Cafe (6.2 miles)
• Cook Shack (6.4 miles)
• Home Stead Cafe (6.4 miles)
• Jeb's Corner (6.6 miles)
• El Tamalito Mexican Restaurant (6.6 miles)
• Black Palomino (7.1 miles)

Pharmacies

• Walgreens (5.8 miles)
• Ridley's Family Markets (6.4 miles)
• Ridley's Pharmacy (6.4 miles)
• Sav-On Pharmacy (18.5 miles)
• Albertsons Pharmacy (18.5 miles)
• Good Neighbor Pharmacy (21.5 miles)

Parks

• Weiser Memorial Park (6.1 miles)
• Weiser Sports Complex (6.4 miles)
• Steck Park (14.4 miles)
• Farewell Bend State Park (14.8 miles)
• Kiwanas park (18.6 miles)
• Kiwanis Park (18.6 miles)

Physicians

• Weiser Memorial Surgical & Speciality Clinic (6.3 miles)
• Weiser Memorial Hospital - Robert A Mairs Do (6.4 miles)
• Communicare (6.4 miles)
• Two Rivers Medical Clinic PA (6.4 miles)
• Family Medical Center (6.4 miles)
• Physicians Primary Care Center (6.5 miles)
• Banta, Lawrence - Region 3 Behavioral Health (17.8 miles)

Hospitals

• Weiser Memorial Hospital (6.3 miles)

Cafes

• Homestead Cafe (6.4 miles)
• Black Sheep Coffee & Cookie Co. (6.4 miles)
• Agape Coffeehouse (17.3 miles)
• Agape Coffee House (18.2 miles)
• Jolts & Juice Co (21.5 miles)