Country Hill Care in Weiser, ID

Pros

• The girls here work so hard and take such good care of everyone.
• They care for everyone like they would care for a loved one.
• The staff treated them with kindness and respect.
• The therapy department was a great group of people.
• All the staff were pleasant and on top of their jobs.
• My mom and brother had wonderful care there; such caring and loving people that work there.
• Wonderful facility with amazing staff.
• My grandma and her husband stayed at this facility; the employees were very caring and my grandma loved it there.
• My grandma was here for two years, and had the absolute best care. Staff were very friendly and knowledgeable.
• The nurses were alerted of all issues and physical therapy did a great job.
• The staff were always willing to answer questions and work with families to find solutions.
• Weiser Care is a wonderful facility; they provide great care and the residents are happy.

Cons

• The reviewer says the facility offered no help to their grandma during a 24-day rehab.
• They claim the grandma could not stand or walk, despite assurances she would.
• There is a reported lack of compassion and communication, with call lights unanswered for over 30 minutes.
• Nurses Brenda and Charity are described as having the worst customer service and potentially mishandling medication.
• Carsyn is accused of dismissing concerns and failing to hold staff accountable.
• A family member was left in a hallway after a fall, attributed to laziness rather than staff shortage.
• They allege neglect, denial of meds for hours, and open wounds causing pain, suggesting the facility should be shut down.
• A reviewer states the staff are rude and mean and that the facility does not deserve a star.

Review

Country Hill Care in Weiser, Idaho is best suited for families who want a rehab-focused pathway wrapped in a small-town, home-like environment. When a resident responds well to structured physical and occupational therapy, and when daily care is delivered with warmth and a personal touch from staff who feel part of the community, this facility can yield meaningful improvement. The strongest case is for someone pursuing short-term rehabilitation with the potential to transition to longer-term care in a setting that emphasizes relationship-building, clear lines of communication with management, and a visible, involved leadership presence. In short, this is a solid fit for families prioritizing hands-on rehab, approachable staff, and a comforting, neighborhood feel.

Those who should consider alternatives are families facing persistent concerns about safety and consistency in daily care. Several reviews raise red flags about call lights going unanswered for extended periods, medication management questions, and episodes of perceived neglect or hostility from certain staff. For residents with complex medical needs, high fall or safety risks, or attention-demanding needs such as frequent wound care or stringent med administration, the risk of inconsistent responsiveness may be too high. Families with members who require near-constant supervision or who have experienced prior episodes of neglect should weigh other options where accountability and oversight appear more robust.

The strongest positives at this community center on rehab quality and the bedside demeanor of many caregivers. Therapy teams are repeatedly praised for effectiveness and for driving meaningful progress, with residents reporting good results from physical therapy and a generally caring approach from therapists and CNAs. The environment is described as clean and home-like, with staff who are attentive, respectful, and willing to problem-solve with families. When management is accessible, families feel heard, and in several reviews leadership steps in personally to address issues. These redeeming strengths can translate into real improvements during a rehab stay and into a positive daily experience for long-term residents who mesh with the staff.

However, the negative feedback cannot be ignored and it heavily tempers the overall picture. Multiple accounts describe prolonged wait times for call lights, dismissive or hostile interactions over the phone, and concerns about improper medication administration. There are allegations of neglect - up to a resident needing hospital transfer after a fall or neglect that led to pain and weight loss - and questions about accountability when concerns are raised. Inconsistent experiences across shifts and staff turnover further complicate family confidence. Taken together, these cons demonstrate that care quality at Country Hill Care is not uniformly reliable and requires vigilant, ongoing oversight.

From an advisory standpoint, families should enter with a concrete plan: schedule frequent, in-person visits; observe how call lights are handled across different shifts; request a consistent primary point of contact in administration; review the care plan with the staff, especially around medications and pain management; and verify that therapy goals are documented and progress is tracked. Ask for detailed daily progress notes, ensure someone reviews charts before every med pass, and insist on timely, proactive communication about any changes in condition. If post-acute rehab is the goal, demand a clear timeline and milestones, and set expectations for discharge planning and community re-entry.

The bottom line is that Country Hill Care presents a mixed but real opportunity: strong therapy outcomes and a caring, family-like atmosphere in the majority of encounters, paired with serious red flags about neglect risks and accountability in others. For families who can provide steady oversight, insist on transparency, and stay actively engaged with staff and clinicians, the positives can outweigh the negatives. For those requiring unwavering reliability, unwavering responsiveness, or specialized memory or high-acuity care, alternatives may offer greater consistency and fewer moments of doubt. In decision-making, prioritize a transparent care plan, decisive leadership accountability, and a demonstrated track record of safe, responsive caregiving over glossy impressions alone.

This part of Weiser, Idaho offers a variety of amenities and services that cater to the needs of seniors. With several pharmacies nearby, accessing medication and healthcare is convenient. The presence of multiple physicians' offices and a hospital ensures easy access to medical care. There are also plenty of dining options, including cafes and restaurants, providing diverse culinary experiences. Additionally, the neighborhood boasts several parks for leisurely strolls and outdoor activities. For transportation needs, there are numerous car rental services in the vicinity. Places of worship are also easily accessible for those seeking spiritual fulfillment. Overall, this area provides a well-rounded living environment for seniors looking for convenience and comfort in their daily lives.

Transportation

• Safe Line Pilot Car Services (2.3 miles)
• U-Haul Neighborhood Dealer (5.9 miles)
• Payette Airport (17.5 miles)
• U-Haul (17.9 miles)
• U-Haul (20.4 miles)
• U-Haul Neighborhood Dealer (20.5 miles)
• U-Haul Neighborhood Dealer (21.2 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (5.1 miles)
• Weiser Worship Center (5.5 miles)
• Seventh Day Adventist Church (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (6.4 miles)
• Saint Agnes Catholic Church (6.4 miles)
• Southern Baptist Convention (6.5 miles)

Restaurants

• Judy's Weiser In (5.6 miles)
• Waffleberry s Cafe (6.2 miles)
• Cook Shack (6.4 miles)
• Home Stead Cafe (6.4 miles)
• Jeb's Corner (6.6 miles)
• El Tamalito Mexican Restaurant (6.6 miles)
• Black Palomino (7.1 miles)

Pharmacies

• Walgreens (5.8 miles)
• Ridley's Family Markets (6.4 miles)
• Ridley's Pharmacy (6.4 miles)
• Sav-On Pharmacy (18.5 miles)
• Albertsons Pharmacy (18.5 miles)
• Good Neighbor Pharmacy (21.5 miles)

Parks

• Weiser Memorial Park (6.1 miles)
• Weiser Sports Complex (6.4 miles)
• Steck Park (14.4 miles)
• Farewell Bend State Park (14.8 miles)
• Kiwanas park (18.6 miles)
• Kiwanis Park (18.6 miles)

Physicians

• Weiser Memorial Surgical & Speciality Clinic (6.3 miles)
• Weiser Memorial Hospital - Robert A Mairs Do (6.4 miles)
• Communicare (6.4 miles)
• Two Rivers Medical Clinic PA (6.4 miles)
• Family Medical Center (6.4 miles)
• Physicians Primary Care Center (6.5 miles)
• Banta, Lawrence - Region 3 Behavioral Health (17.8 miles)

Hospitals

• Weiser Memorial Hospital (6.3 miles)

Cafes

• Homestead Cafe (6.4 miles)
• Black Sheep Coffee & Cookie Co. (6.4 miles)
• Agape Coffeehouse (17.3 miles)
• Agape Coffee House (18.2 miles)
• Jolts & Juice Co (21.5 miles)