Home Helpers of Boise

Pros

• Coralee Walther took the time to meet with the family in advance to understand the needed level of care.
• The care and quick responsiveness provided were outstanding.
• All of the Home Helpers caregivers who cared for the mother were outstanding.
• Maria Contreras and Janet Boles provided compassionate care and treated the patient with respect and dignity, forming a friendship.
• Casey and Fran were wonderful and caring caregivers.
• Marie is dependable, caring, and compassionate.
• Lindsay is very caring, solves problems quickly, and helps ensure a positive Home Helpers experience.
• Home Helpers is a top-notch community partner.

Cons

• There were multiple red flags from the start.
• The reviewer described the mandatory $75 orientation fee as completely unacceptable.
• The orientation paid only $25 for a full day, barely covering gas and lunch.
• They refused to let anyone go home until all paperwork was completed, with Kristin vague and evasive about the reasons.
• There was a bait-and-switch with pay, promised $19/hour but later paid $15/hour.
• The reviewer described the practices as dishonest, unprofessional, and exploitative.
• They advised others not to work with the company and suggested there are better agencies.

Review

Home Helpers has been the lifeline a number of families relied on during some of the most challenging health journeys. Across these accounts, the thread that runs strongest is a sense of dependable, compassionate presence at home when it mattered most. Families describe initial consultations that laid a solid foundation for care, with Coralee Walther taking the time to meet in advance to understand the level of care needed. That early assessment proved invaluable, allowing questions to be asked and the home care process to be understood more clearly. When needs escalated from overnight care to full 24/7 support, Coralee was quick to respond and coordinate the transition, earning gratitude for the speed and attentiveness that helped reduce stress on a tight timeline.

Several caregivers stand out as especially meaningful figures in these stories, with Maria Contreras and Janet Boles named as two who delivered care with genuine compassion and warmth. Beyond the routine tasks of caregiving, they cultivated a friendship with the patients, treating them with respect and dignity, and offering a sense of companionship that mattered deeply to families. Families also highlight the broader Home Helpers team and staff as consistently responsive and caring, underscoring that the quality of care was reinforced by a supportive organizational culture. In one account, the ongoing commitment of the staff over almost a nine-month period, including caregivers Casey and Fran, is described as a blessing through dementia and hospice journeys, reflecting a stability that many families value highly.

Another thread in these reviews celebrates individual caregivers who repeatedly go above and beyond. Lindsay emerges as a touchstone of reliability and empathy in several accounts: she is praised for solving problems quickly, maintaining a positive experience for clients, and bringing kindness and patience to every interaction. Several reviewers single out Lindsay Renn as a wonderful, upbeat presence who genuinely cares for needs and well-being. The appreciation extends to other dependable teammates - Marie, Tina, Hallie, Lorinda, Courtney, and others - each credited with professionalism, compassion, and a personal touch that makes Home Helpers feel like family. When families recount their ability to keep loved ones at home longer, thanks to attentive in-home support, the caregivers' dedication is repeatedly identified as the enabling force behind those positive outcomes.

Beyond individual caregivers, reviewers acknowledge the agency's broader leadership and coordination. Jeff is commended for understanding the needs of rural clients and for coordinating with hospice while staying closely attuned to the person at home. Even when caregivers aren't CNAs, Jeff's team is described as willing to help with medications and family tasks, with communication that, while sometimes challenging due to the number of family members involved, is managed effectively. The work of Lyndsey and Charlette in ensuring that staff are available - even in pinch situations - is highlighted as an important factor in keeping care consistent and responsive during urgent moments.

Not all experiences described are flawless, however. A review from Meridian, ID details a troubling orientation experience that raised concerns about fairness and transparency. The reviewer describes a mandatory $75 orientation fee and a day-long session from 9 AM to 4 PM that only yielded $25 in compensation, which they felt did not reasonably cover time or expenses. The reviewer also describes being kept on-site for extensive paperwork after orientation, with unclear explanations about why they were required to stay. A key point of contention was a pay discrepancy: promised $19 per hour during the hiring process, but later told the actual rate would be $15 per hour. This account characterizes the experience as manipulative, unprofessional, and not worthy of recommendation, contrasting sharply with the otherwise positive testimonials.

Additional negative experiences touch on administrative and logistical challenges. One reviewer describes an overall "awful start to finish," citing difficulty getting someone to the schedule, problems with showing up, poor communication when issues arose, and trouble with deposit refunds after a loved one passed away. The sentiment that the company "loves to cash those checks" while service is inconsistent surfaces again in that narrative, prompting a strong warning to consider other options in the Treasure Valley. There are also concerns raised about safety and behavior, including a request for caregivers not to tailgate or speed while on the phone, and a note about an injury involving a caretaker that underscores the importance of professional conduct and respect in the neighborhood.

Despite the critical perspectives, the overall tenor across most reviews is one of gratitude for compassionate care that helps families navigate difficult times. Several families explicitly describe Home Helpers as a godsend or a top-notch community partner, emphasizing how the caregivers' humanity - gentle, compassionate, and professional - has made a tangible difference in daily life. The recurring message is that when Home Helpers aligns with the right caregivers and clear communication, the experience can be profoundly reassuring; when organizational processes falter, those same reviews reflect how important transparency, fair practices, and consistent scheduling are to preserving the trust that families place in in-home care.

In sum, Home Helpers emerges in these accounts as a company capable of extraordinary, person-centered care, delivered by a cadre of devoted caregivers who form meaningful connections with patients and families. The strongest endorsements come from the stories of trust built with Coralee, Maria, Janet, Casey, Fran, Lindsay, and many other team members who demonstrate reliability, respect, and warmth. At the same time, a few reviews call for improvements in orientation practices, pay transparency, scheduling reliability, and consistent communication. Taken together, the collection of experiences paints a portrait of an organization whose core strength lies in the everyday kindness and competence of its caregivers, tempered by opportunities to refine administration and processes so every family can feel supported from first contact through ongoing care.

Middleton, Idaho offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With several parks within close proximity, residents can enjoy outdoor activities and leisurely strolls in the scenic surroundings. The presence of multiple places of worship provides opportunities for spiritual fulfillment and community engagement. Additionally, easy access to transportation options such as car rental services and pharmacies ensures convenience and accessibility for daily needs. The availability of reputable physicians and medical facilities nearby ensures quality healthcare services for any potential health concerns. Furthermore, a selection of diverse dining options ranging from familiar chains to local eateries cater to different culinary preferences. Lastly, the presence of cafes like Starbucks and Dutch Bros Coffee offer cozy spaces for socializing or enjoying a quiet moment with a hot beverage. Overall, Middleton presents itself as a welcoming and accommodating option for seniors seeking a well-rounded living experience in a peaceful residential setting.

Parks

• Middleton Harmon Park (1.2 miles)
• Greater Middleton Parks & Recreation (1.3 miles)
• The Park (4.7 miles)
• Luby Park (4.9 miles)

Places of Worship

• Church of the Nazarene (1.2 miles)
• The Sanctuary Cowboy Church (1.4 miles)
• United Methodist Church-First (1.4 miles)
• First Baptist Church-Middleton (2 miles)
• Church of Jesus Christ of Latter Day Saints (2.2 miles)
• Star Community Church (5.8 miles)
• Star Friends Community Center (5.8 miles)

Transportation

• Silver Wings Rental (1.3 miles)
• Valley Taxidermy (1.4 miles)
• Mobodyne Corporation (5.6 miles)

Pharmacies

• Ridleys Pharmacy (1.4 miles)
• Ridley's Family Markets (1.4 miles)
• Rite Aid (5.8 miles)
• Sav-On Pharmacy (5.9 miles)
• Sav-On Pharmacy (5.9 miles)
• Albertsons Pharmacy (5.9 miles)
• Penny Wise Drug Store (5.9 miles)

Physicians

• West Valley Medical Group - Middleton Clinic (1.5 miles)
• Vein Center of Idaho - Caldwell (4.6 miles)
• Idaho Surgery Center (5.1 miles)
• Qureshi, Ian Saint Alphonsus Caldwell Cancer Care Center (5.1 miles)
• Whitewater Oral Surgery Group (5.7 miles)
• Saint Alphonsus Medical Group Star Clinic Family Medicine (6.2 miles)
• Primary Health Medical Group Caldwell (6.4 miles)

Restaurants

• Denny's (4.9 miles)
• Pupusas A&J's (5.5 miles)
• Tacos El Rey (5.6 miles)
• Amano Restaurante (5.7 miles)
• Tacos Colima (5.8 miles)
• Taco Time (5.9 miles)
• Los Betos Mexican Food (5.9 miles)

Cafes

• Dutch Bros Coffee (5.1 miles)
• Starbucks (5.3 miles)
• The Human Bean (5.8 miles)
• Starbucks (6 miles)
• Dutch Bros Coffee (7.8 miles)
• Espressoly Yours (8.2 miles)
• Starbucks (8.3 miles)

Hospitals

• Kindred Nursing and Rehabilitation (5.9 miles)
• St Luke's Center for Breast Imaging (7.3 miles)