94-1492 Waipahu Street, Waipahu, HI 96797
For more information about senior living options: (844) 490-3973
The workers were very polite and helpful, and the service was efficient with the line moving quickly. Gretchen was extremely helpful, explaining everything and assisting with forms and questions. The staff kept the line moving quickly, making the visit smooth. The post office provides great customer service. Gretchen was very nice and appreciated by customers. The staff were polite and very helpful across multiple visits. The Waipahu post office has air conditioning and plenty of space for a line. The post office has an accessible lower counter for wheelchair users. The location is centrally located and gets the job done for basic services. The staff were friendly to every customer and offered helpful tips to save on postage. The service is fast and courteous, with extra help like using a hand truck for heavy items.
The self-service machine is inaccessible after hours. The office hours are frustrating, with Sundays closed and Saturdays ending early. The facility is under-staffed and the staff can't handle tasks efficiently. Deliveries are unreliable, with items marked delivered but missing and parcel locker keys often not in mailboxes. Drivers are criticized for misplacing mail and failing to follow delivery instructions. The location's phone number connects to an out-of-state office and rarely answers. Accessibility barriers exist for wheelchair users, such as no automatic doors. Customers have to make extra trips due to issues with return labels and other process hassles. Customer service is frustrating, with reports of poor handling of packages and refunds.The Waipahu post office area presents a portrait of contrasts: in many encounters, customers are met with courtesy, efficiency, and practical help, while in others they navigate a jumble of hours, delivery quirks, and operational hiccups that can make a simple transaction feel like a challenge. Across the batch of reviews, the common thread is that the staff tend to be friendly and responsive, and when the team is on its game, customers leave with a sense of relief and appreciation. At the same time, the location draws attention for issues that are more about process and logistics than about the quality of service from individual workers - things like after-hours access to self-service machines, delivery missteps, and a sometimes fragile schedule that complicates urgent needs.
Several reviews highlight clearly positive experiences with particular staff members who go above and beyond. Gretchen, described by multiple customers as "the post office lady," stands out as a standout helper: she explains procedures, helps with forms, answers questions patiently, and even assists with practical tasks like handling a heavy item or advising on how to navigate international mailing. One customer recalls Gretchen taking the time to walk through every step, making the process of sending overseas packages feel easy and fast. Manaia is praised in another visit for being "nice and professional" and for checking and correcting an address to ensure the package or letter goes to the right place. In general, reviewers repeatedly stress that the personnel are polite and helpful, with at least one posting calling the staff "stellar" and another noting that the team keeps the line moving efficiently while still offering tips that help customers save on postage.
Accessibility and space at this post office also receive attention in a positive light. For wheelchair users and others with mobility challenges, the facility is noted as being workable and accommodating in several respects. Reviewers mention a wide-open floor plan that makes queuing and handling items easier, and an accessible lower counter that eliminates the need to reach high on a counter. There are acknowledgments that the doors are lightweight and easy to maneuver from a wheelchair, and that the staff or fellow customers sometimes offer help with opening doors or guiding a wheelchair through the space. The location is described as being within "easy manual wheelchair distance" from Don Quijote, which adds a practical convenience for those who need to optimize their trips. One reviewer even notes that the post office area has air conditioning and plenty of space, a comfort during hot days or busy times.
There is also a strong sense of appreciation for the way the staff managed lines and kept people moving. A typical visit might include a longer line that still progresses smoothly because of proactive clerks who handle each window's workload efficiently and keep the flow steady. In one particularly positive recollection, a staff member helps redirect customers to the appropriate window when their packages fall into different categories, and even offers a hand truck to transport a heavy pickup to the car. In many instances, customers describe feeling treated like a "king" or having the line move along quickly, with praise for the streamlined, courteous service that makes a potentially stressful moment surprisingly painless.
Yet the experiences are not uniformly smooth. Several reviews call out systemic problems that affect customers regardless of who is at the counter. A recurring issue is access to the self-service machines after hours. Several customers point out the frustration of paying for a P.O. box or attempting to use self-serve features when the post office is closed, which creates a contradiction between the promise of 24/7 convenience and the reality of limited after-hours access. There are also questions about the reliability of hours: Sundays are described as closed, Saturdays close early, and some visitors arrive expecting full-day service only to find doors shut or lines that must be handled within a shortened window. This inconsistency can be a real hurdle for those who rely on the post office for time-sensitive shipments or returns.
Delivery and mailbox experiences, in particular, form a substantial part of the complaints. Several reviewers grapple with items marked delivered that never appeared in the parcel locker, or with mail mis-sorted into someone else's mailbox, sometimes accompanied by warnings about security or "insecure area" notices. One extended account details a frustrating chain of events where delivery attempts were misreported, redelivery notices appeared without actual deliveries, and a caregiver or someone waiting on a critical package found themselves repeatedly disappointed. In one case, a customer describes taking Uber to the post office because a carrier's failure to deliver - despite clear home availability and a medical condition that limits driving - left the customer with a missing package and a long wait to retrieve it. The general sentiment is that the carriers and the processing steps sometimes fail to align with the needs of customers who depend on timely and secure delivery.
There are also notable anecdotes focused on the quality of customer service and the responsiveness of the broader system. A few reviewers recount attempts to recover cash refunds or resolve issues with the same staff member, finding the process inconsistent and sometimes frustrating; others describe careful, compassionate handling by staff who go out of their way to fix problems, fill out forms correctly, and propose workable workarounds when standard procedures fall short. The overall tone ranges from "Stellar customer service" and "great job" to highly charged frustration when a package goes missing, a label is wrong, or a delivery attempt drags on without resolution. Some reviewers emphasize the emotional toll of these experiences, especially when mobility limitations, time, and logistical hurdles converge in a single failed delivery attempt.
Taken together, the Waipahu post office location embodies a complex blend of strengths and challenges. The people who work there consistently earn high marks for courtesy, knowledge, and practical assistance, and the physical setup often facilitates smooth experiences for many customers. However, the operation also contends with a patchwork of issues that impact reliability, such as inconsistent hours, limited after-hours access to self-service, and the irritations of mis-delivery or delayed redelivery. For today's patrons, the sentiment ranges from relief and gratitude for friendly, efficient service to a shared sense of urgency about improving delivery accuracy, expanding access to after-hours services, and ensuring that the essential functions of mail and package handling meet the needs of a diverse and time-sensitive community. In short, this post office often delivers well when staff are engaged and procedures align with customers' realities, but it also reveals gaps that, if addressed, could transform routine visits into consistently hassle-free experiences.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Honolulu International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Lory's, a vibrant assisted living community nestled in the heart of Waipahu, HI. Designed for comfort and convenience, Lory's offers a warm and inviting atmosphere with a range of amenities that cater to the diverse needs of our residents. Our fully furnished accommodations feature a charming dining room, serene outdoor spaces, and beautifully landscaped gardens—creating an ideal setting for relaxation and socializing.
At Lory's, we understand that each individual's care needs are unique. Our dedicated team provides a comprehensive suite of care services tailored to enhance daily living. Residents can receive assistance with activities of daily living such as bathing and dressing, as well as healthcare coordination to ensure their medical needs are met. We also offer meal preparation services that respect special dietary restrictions, including diabetes management options.
Social engagement is an essential part of life at Lory's. Our scheduled daily activities encourage residents to participate in enriching experiences while fostering connections with fellow community members. With convenient access to various local attractions—including six nearby cafes, multiple parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals—our residents enjoy both community integration and easy access to essential services.
Additionally, Lory's provides vital transportation arrangements for medical appointments and other essential outings. Connectivity is never a concern here; we offer Wi-Fi/high-speed internet access and telephone services so residents can stay in touch with family and friends.
Experience peace of mind at Lory's assisted living community in Waipahu—a place where independence thrives within a supportive environment designed for comfort and care.
This part of Waipahu, Hawaii offers a variety of amenities and services that may be beneficial for seniors looking to live in the area. With several physicians, hospitals, pharmacies, and diagnostic centers nearby, residents have easy access to healthcare services. There are also multiple dining options ranging from fast food chains to local restaurants, as well as cafes for a relaxing cup of coffee. For entertainment, there are theaters within a few miles for enjoying movies and parks where seniors can take leisurely walks. Additionally, there are places of worship nearby for spiritual enrichment. The transportation options make it convenient for seniors to get around the area as needed.
Lory's is located at 94-1492 Waipahu Street, Waipahu, HI 96797 in Honolulu County, Hawaii
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