Wilson In Home Inc

Pros

• The staff are friendly and helpful and professional.
• They really go out of their way to find work for the client.
• Great people and service.
• The client has been well cared for by Wilson Homecare for 10 years.
• Wilson Homecare has made it possible for the client to age in her own home, which was her goal.
• Wilson Care is an organization that monitors its aides regularly and is prompt in replying or contacting when needed.
• This is an amazing in-home care and nurse aide agency; the nurses on staff are amazing, and the care home in Kailua is beautiful.
• A caregiver has been steady for a while and seems to be working out very well.

Cons

• The nurse frequently calls out and arrives at the home smelling of marijuana, with no investigation and no alternate nurses provided.
• Caretakers are described as horrible, including emergency floaters who didn't care about the client; one caregiver spent the visit watching TV and another left early.
• The client was charged for full hours even when the caregiver did not stay or complete tasks.
• Scheduling notes were not consistently updated, forcing repeated retellings of the situation to multiple schedulers.
• There is no department or manager to handle complaints, leaving clients with no resolution except to switch providers.
• The office is alleged to put on a professional front while delivering inconsistent, unprofessional care, with inexperienced, untrustworthy, lazy, unskilled caregivers, and schedulers who are perceived as manipulative and intimidating.

Review

Wilson Homecare presents a broad spectrum of experiences for families seeking in-home assistance. On one end, some clients describe a long-standing, reliable relationship that helps loved ones stay comfortably in their own homes, with caregivers who are professional, caring, and well-matched over time. On the other, there are accounts of inconsistent staffing, administrative glitches, and service gaps that leave families frustrated and unsure where to turn. Taken together, the reviews paint a picture of a company that can deliver excellent, respectful care in the right circumstances, but that can also fall short when caregiver placement and communication aren't consistently managed.

A few families recount serious concerns about caregiver conduct and reliability. In one case, a father receiving visits three times weekly over the course of a year had a particularly troubling experience with a nurse who had come to the home regularly but who was observed to arrive smelling of marijuana and to call out repeatedly. The family reported the behavior, but they were later told that this nurse was the only one available, with no clear path presented for a different caregiver. The response they received left them unsettled, and the update they eventually heard - requiring the employee to refrain from smoking at work and to present a medical marijuana card - felt like a partial, post-facto resolution rather than a proactive safety and quality assurance measure.

Several reviews recount a more systemic pattern of administrative and scheduling problems that undermined trust. A common thread is the use of "emergency floaters" who did not align with the client's preferences or needs. One caregiver reportedly spent the visit watching television despite explicit instructions, while another left early without discharge. When families brought these issues to the scheduler, responses varied and often emphasized the nature of the industry - good workers come and go - without offering a clear plan to secure more consistent long-term matches. The frustration extended to notes in client files, which reviewers felt were not always updated or read, and to a perception that there was no clear pathway to escalate problems within the company. This combination led some families to conclude that the only viable option was to switch providers altogether.

Despite these negative experiences, several reviewers highlight a different side of Wilson Homecare: staff who are friendly, helpful, and professional, and an office that is capable of presenting a professional front. These accounts emphasize that when the right caregiver is in place, the experience can be markedly positive. In these narratives, the office staff and schedulers are praised for their willingness to place caregivers who can form strong, supportive relationships with clients, and for their responsiveness in certain situations. For some families, the initial impression of a polished service is accurate, and the overall experience depends heavily on finding the right "fit" between caregiver and client.

A recurring tale of success centers on longevity and consistency. One family reports that their mother has been well cared for by Wilson Homecare for a decade, with three regular caregivers who were professional and excellent companions. The family emphasizes that the caregivers maintained professional standards while also developing a genuine rapport with their mom, enabling her to age in place. This long-term stability, along with reliable fill-in coverage when needed, has made aging at home a feasible option for the family, who expresses sincere gratitude and recommends Wilson to friends based on their sustained positive experience.

Another reviewer echoes the mixed reality: about a year with the agency, modest but steady benefits, and a sense that outcomes can hinge on the individual caregiver. They describe a pattern of frequent rotation early on, but note that a recent assignment has been notably steady and effective. They appreciate the agency's prompt communication and ongoing monitoring of aides, which reinforces a cautious optimism: with the right caregiver, the service feels well-managed; with frequent turnover, however, it can feel inconsistent. This narrative reinforces the idea that the quality of care can be strongly clinician-dependent and that ongoing oversight is essential to sustaining a positive experience.

A final positive note comes from a family praising the nurses and the physical setting of a care home in Kailua, calling the staff amazing and the facility beautiful. This sentiment underscores that, in some branches or locations, the combination of competent medical support and a welcoming environment can make a meaningful difference in daily life for clients and their families. Taken together with the other reviews, it's clear that Wilson Homecare has the capacity to deliver high-quality, compassionate in-home care, but achieving that standard consistently appears to require careful caregiver matching, robust communication, and proactive management of staff conduct and scheduling.

Overall, the collective reviews reveal a company capable of excellent outcomes when conditions align - long-term relationships, professional caregivers, and attentive office support that can enable aging in place with dignity. At the same time, the same reviews caution potential clients about variability: caregiver turnover, inconsistent notes and escalation pathways, and situations where a preferred caregiver is not available. Prospective clients would do well to inquire about caregiver stability, the process for handling complaints, and how the agency ensures appropriate behavior and compliance across all staff. In the end, Wilson Homecare's value seems to lie in its potential for outstanding, personal care, balanced against the realities of agency staffing and administration.

Parks

• Salt Lake District Park (0.5 miles)
• Neal S. Blaisdell Park (4.3 miles)

Physicians

• McKoy, James Dr-Kaiser Mapunapuna Clinic (0.6 miles)
• Community Living Center (Formerlly Center for Aging) (1.3 miles)
• Women's Health Clinic - VA Honolulu (1.4 miles)
• Melanie M Lau MD - Lau & Shigezawa MDS (1.6 miles)
• Aloha Vision Consultants (2.7 miles)
• Maluhia Health Center (3.1 miles)
• Orthopedic Care (3.2 miles)

Restaurants

• McDonald's (0.7 miles)
• Wendy's (0.9 miles)
• McDonald's (1.1 miles)
• Leahi Market (1.6 miles)
• Ani's Bake Shop (1.8 miles)
• Makai Plantation (1.8 miles)
• McDonald's (2.1 miles)

Pharmacies

• Longs Drugs (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Zee Medical Service (1.7 miles)
• Longs Drugs (1.7 miles)
• Times Supermarkets (2.4 miles)
• Longs Drugs (2.5 miles)
• Walgreens (2.5 miles)

Places of Worship

• St Philomena Church (0.7 miles)
• Community Lutheran Church Wels (1.8 miles)
• Izumo Taishakyo Mission of Hawaii (3.6 miles)

Hospitals

• Kaiser Permanente Hospital (1 miles)
• Kaiser Permanente Moanalua Medical Center (1 miles)
• Sparks M. Matsunaga VA Medical Center (1.1 miles)
• Tripler Orthopedics (1.2 miles)
• Asn Consulting Services (1.7 miles)
• Hmce (3.5 miles)
• Kuakini Medical Center (3.6 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (2.1 miles)
• The Bishop Museum Café by Highway Inn (2.4 miles)
• Starbucks (2.6 miles)

Transportation

• Hertz Rent A Car (1.6 miles)
• Diamond Head Concourse (1.6 miles)
• United Club (1.6 miles)
• TSA Security Check Point (1.6 miles)
• Daniel K. Inouye International Airport (HNL) (1.6 miles)
• United Airlines (1.6 miles)
• Baggage Claim 9-11 (1.7 miles)

Theaters

• Sharkey Theater (2.5 miles)
• Regal Dole Cannery ScreenX, 4DX, IMAX & RPX (3.2 miles)