3443 Likini Street, Honolulu, HI 96818
For more information about senior living options: (844) 490-3973
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The doctors at this office are excellent and provide quality care. The NP who saw the patient was amazing and thorough. The PCP was great and truly cared about the patient's health, helping improve health markers. The doctors are wonderful. It was easy to get an appointment, and the doctor was very friendly. The staff are helpful when they answer the phone, and they got patients in the same week.
The front desk staff are difficult to deal with and unprofessional. The receptionist often handles medication requests without consulting the doctor. Calls are frequently disconnected, and callers are sometimes hung up on. Overall communication is abysmal, with many calls going to voicemail and slow follow-up. Appointments are canceled with little to no notice, wasting patients' time. The office feels ill prepared and poorly run, sometimes described as being run by a single person. Some patients perceive a focus on billing for more visits and unnecessary labs rather than patient care.The practice stands out for the quality of medical care it provides. Patients consistently praise the physicians and, in particular, the advanced practice nurse who saw them. They describe the NP as amazing and thorough, and many say that the doctors are genuinely caring and attentive to health concerns. Across these reviews, the medical side of the visit is often the bright spot: careful exams, thoughtful explanations, and a sense that clinicians listen and take issues seriously. Even when there are scheduling hurdles, the underlying impression is that the clinicians themselves are competent, compassionate, and dedicated to helping patients improve their health.
Yet those positive impressions are frequently tempered by frustrations surrounding the front-end experience. Several reviews point to front desk staff as a major hurdle in getting timely care. When patients request straightforward medication adjustments or referrals that don't require an appointment, it isn't uncommon for a receptionist to act without involving a clinician. The result is a disconnect between the patient's needs and the doctor's oversight, leaving patients feeling neglected or uncertain about whether their request has even been reviewed by a clinician. The sentiment across multiple accounts is that better communication between front desk staff and medical providers would lead to more consistent, safer care.
Phone access and responsiveness emerge as another persistent problem. A recurring theme is the difficulty of getting through to the office by phone, with notes about long hold times, unanswered calls, and even instances of calls being disconnected while the patient was still speaking. When the office does answer, it's often followed by a sense of relief, as staff are described as helpful and friendly - once contact is finally established - but this positive interaction is frequently overshadowed by the challenge of reaching someone in the first place. The toll of this communication gap is felt, particularly by those who work odd hours or night shifts and rely on timely updates.
Several specific incidents underscore the frustrations with scheduling and cancellation processes. One review describes a cancellation that happened with little to no notice, leaving a patient who had anticipated a virtual visit waiting for hours and unable to reschedule in a timely fashion. Others recount being asked for insurance information hours before a scheduled appointment, only to find out later that the appointment was at risk of cancellation or had somehow gone missing from their calendar or email notifications. In some cases, patients did not receive cancellation notices at all, which not only wastes time but also erodes trust in the system. The inconsistency of communications - emails that don't arrive, voicemail messages that aren't followed up, reminders that arrive too late - appears to be a frequent source of exasperation and disappointment.
There are additional concerns about the organization and financial aspects of care. A striking sentiment in a number of reviews is that the practice sometimes feels ill-prepared or poorly organized, with one reviewer describing the business as if it were run by a single person operating out of a bedroom. Related worries include a perception that some providers may be motivated by billing or the ordering of unnecessary labs, which can cast doubt on the intention behind certain medical decisions. Although these concerns are interwoven with frustrations about appointment timing and communication, they collectively shape a wary view of the clinic's operations beyond the patient?physician relationship.
Overall, the experiences paint a mixed picture. The clinicians are repeatedly praised for their competence, empathy, and thorough approach to health concerns, and some patients emphasize how easy it was to secure an appointment and how the care itself could be very good. On the other hand, the administrative and communications shortcomings - front desk responsiveness, the handling of medication requests, erratic phone access, and inconsistent scheduling or note delivery - color the patient experience in ways that undermine the clinical strengths. For patients who rely on dependable communication, timely access, and clear follow-through on administrative tasks, these gaps represent a meaningful barrier to consistently positive care.
In light of these patterns, there are clear opportunities for improvement. Strengthening front desk training, ensuring that non-clinical staff understand when to escalate medication or scheduling requests to a clinician, and boosting phone coverage could help align the administrative process with the high standard of medical care described by patients. Streamlining appointment confirmations and cancellations, improving the reliability of pre-visit information (such as insurance details and email notices), and reporting back promptly on results or required follow-ups would likely enhance trust and satisfaction. When the medical team and the administrative side work in closer harmony, patients feel heard, supported, and confident that their health concerns are being addressed in a timely and respectful manner.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Honolulu International (2 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.D-Well Care Services is an assisted living community located in Honolulu, HI. Our community offers a range of amenities to ensure that our residents have a comfortable and convenient living environment. This includes a spacious dining room where nutritious meals are served, ensuring that dietary needs and restrictions are taken into account. Each living space is fully furnished and residents can enjoy the beautiful outdoor space and garden.
We understand the importance of maintaining a clean and organized living environment, which is why our dedicated housekeeping services are available to our residents. We also offer move-in coordination assistance to make the transition as smooth as possible. For those who require it, we provide assistance with activities of daily living such as bathing, dressing, and transfers.
The well-being of our residents is a top priority, which is why we coordinate with healthcare providers to ensure comprehensive care. Our staff members are trained in diabetes management and can assist with medication management. We also accommodate special dietary restrictions to cater to individual needs.
Transportation arrangement for medical purposes is provided to ensure that our residents can easily access necessary healthcare appointments. Additionally, we have numerous cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals nearby for added convenience and entertainment.
At D-Well Care Services in Honolulu, HI, we strive to provide a comfortable and supportive environment for our residents where they can lead fulfilling lives while receiving the necessary care they need.
D-Well Care Services is located at 3443 Likini Street, Honolulu, HI 96818 in Honolulu County, Hawaii
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