D-Well Care Services in Honolulu, HI

Pros

• The doctors at this office are excellent and provide quality care.
• The NP who saw patients here was amazing and thorough.
• The PCP was great and genuinely cared about patients' health.
• Appointments are easy to schedule, and the doctor is friendly.
• The clinic is able to accommodate new patients promptly.

Cons

• The front desk staff can be difficult to deal with.
• The receptionist often acts without involving the doctor, preventing review or follow-up.
• The phone system is frequently unhelpful, with calls going to voicemail and slow responses.
• The staff appear ill prepared and poor at communicating.
• The practice is perceived to bill for more appointments and unnecessary labs.
• Appointments are canceled with little to no notice, wasting patients’ time.
• Notes from appointments are not delivered promptly.

Review

D-Well Care Services in Honolulu is best suited for seniors and adults who value clinical excellence above all else and are prepared to navigate a more imperfect administrative experience. The doctors and the NP are repeatedly praised for thorough, attentive care, with clinicians who listen, review health markers, and tailor plans. For patients who need timely access to a provider, the office has demonstrated capacity to see new patients quickly when many island clinics have long waits. In short, this is a place where medical competence and personal rapport with clinicians can carry the day for those who can work through scheduling and administrative rough edges.

Those considering alternatives should note that a strong clinical team does not guarantee reliable administrative follow-through. If the priority is seamless communications, punctual callbacks, and consistently delivered documentation and notes, other practices may deliver less friction. Families who require dependable front-desk service, predictable appointment logistics, and transparent billing practices may find more consistency elsewhere. In practical terms, this clinic is less suitable for anyone who cannot tolerate sporadic phone access, last-minute request rerouting, or delayed note delivery as a routine expectation.

On the upside, the core medical strengths are clear and meaningful. Reviews consistently point to doctors who are capable, engaged, and genuinely focused on improving health markers. The nurse practitioner in particular is described as thorough and attentive, with a track record of thoughtful assessment. When the clinical relationship works, patients feel heard, and care plans reflect careful consideration of medical history and current needs. For seniors who rely on coordinated care from a trusted clinician, that medical backbone can offset many day-to-day irritants.

The most persistent downsides cluster around administrative and communication gaps. Front desk staff are frequently described as difficult, with reports of responses that feel curt or unhelpful and of frontline staff who do not pass simple requests to clinicians. Phone access is inconsistent, with prolonged voicemails and missed calls, and messages about appointments or notes are not always reliable. Cancellations with little notice and notes that do not arrive promptly, sometimes after a visit, compound the sense that time and care are not as tightly synchronized as they should be. Some reviewers even describe the operation as poorly organized, amplifying the stress of seeking medical attention.

These pros and cons create a clear trade-off. For families prioritizing medical excellence and a clinician-led approach, D-Well Care Services delivers substantial value. The payoff is the potential for high-quality health management, proactive discussion of health markers, and a clinician who appears genuinely invested in outcomes. The cost is ongoing friction in scheduling, communication delays, and variability in administrative reliability. If these administrative headaches will disrupt routines, or if a patient’s care requires tightly coordinated notes, tests, and timely documentation, then alternatives with more polished front-office systems should be pursued.

Practically, a decision to engage this community should start with setting hard expectations and a concrete care plan. Confirm who will be the primary contact for scheduling and for urgent requests, and request a direct line to the NP or clinician responsible for ongoing management. Insist on explicit turnaround times for notes, test results, and referrals, and document these in writing. Discuss billing practices upfront and seek clarity on any anticipated labs or repeat visits to avoid surprise charges. Consider a short trial period to evaluate whether administrative performance stabilizes alongside clinical rapport. In short, this is a strong clinical option for those who can tolerate imperfect administration; for families with little tolerance for front-desk missteps, other providers may offer greater peace of mind.

Places of Worship

• St Philomena Church (0.3 miles)
• Community Lutheran Church Wels (1 miles)
• Izumo Taishakyo Mission of Hawaii (4.2 miles)

Pharmacies

• Longs Drugs (0.3 miles)
• CVS Pharmacy (0.3 miles)
• Longs Drugs (0.9 miles)
• Zee Medical Service (2.1 miles)
• Times Supermarkets (2.4 miles)
• Good Neighbor Pharmacy (2.9 miles)
• Longs Drugs (3 miles)

Restaurants

• McDonald's (0.3 miles)
• McDonald's (0.7 miles)
• Leahi Market (1.1 miles)
• Makai Plantation (1.2 miles)
• Wendy's (1.2 miles)
• McDonald's (1.6 miles)
• Ani's Bake Shop (1.9 miles)

Parks

• Salt Lake District Park (0.6 miles)
• Neal S. Blaisdell Park (3.7 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (1.6 miles)
• Starbucks (2.4 miles)
• The Bishop Museum Café by Highway Inn (3.2 miles)
• The Coffee Bean and Tea Leaf (4.7 miles)

Transportation

• Baggage Claim 9-11 (1 miles)
• United Airlines (1 miles)
• Hertz Rent A Car (1 miles)
• Terminal 1 (1 miles)
• Daniel K. Inouye International Airport (HNL) (1 miles)
• TSA Security Check Point (1 miles)
• Terminal 2 (1.1 miles)

Physicians

• McKoy, James Dr-Kaiser Mapunapuna Clinic (1.5 miles)
• Women's Health Clinic - VA Honolulu (2 miles)
• Community Living Center (Formerlly Center for Aging) (2.1 miles)
• Melanie M Lau MD - Lau & Shigezawa MDS (2.3 miles)
• Aloha Vision Consultants (2.4 miles)
• Family Practice Clinic (2.7 miles)
• Pali Momi Neurology Clinic (2.9 miles)

Hospitals

• Kaiser Permanente Hospital (1.6 miles)
• Kaiser Permanente Moanalua Medical Center (1.7 miles)
• Sparks M. Matsunaga VA Medical Center (2 miles)
• Tripler Orthopedics (2.1 miles)
• Asn Consulting Services (2.5 miles)
• Kuakini Medical Center (4.3 miles)
• Hmce (4.4 miles)

Theaters

• Sharkey Theater (1.6 miles)
• Regal Dole Cannery ScreenX, 4DX, IMAX & RPX (3.7 miles)