Joyce Yamaoka Care Home

Pros

• The review cites great service and friendly staff.
• The reviewer highly recommends the provider to family members and friends.
• It mentions great career health opportunities, such as caring for mentally ill people or working in cleaning services in a care home.
• It notes decent pay and hours.

Cons

• The reviewer deems the service unreliable, citing that staff reportedly call in sick only on holidays.
• The reviewer reports no prompt help when they were very sick and needed assistance.
• The reviewer notes that no help was sent by 11:30am, which they call very unacceptable.
• The reviewer states they had to rely on a friend for help due to the absence of staff.
• The reviewer characterizes the overall experience as unacceptable and disappointing.

Review

A curious portrait emerges from a single, multifaceted review left by a 23-year-old skater who works for a health service agency. The writer threads together praise and frustration in a way that reads like a mixed message from someone who has seen both the bright side and the rough edges of the organization. The opening lines carry a hint of sarcasm and caution at once: a nod to reliability, or rather the lack thereof, framed by a personal warning that lands somewhere between affectionate critique and a warning bell. The reviewer even signals from the outset that there is a discrepancy between what one might expect and what actually happens, hinting at why this subject is described as "UNRELIABLE" even as some parts of the experience feel positive.

Despite the jagged note of unreliability, the review does not shy away from genuine praise. The author describes "great service and friendly people," painting a picture of a team that handles interactions with warmth and professionalism. The sentiment extends beyond the momentary encounter to a broader recommendation: "Highly recommend to any family member or friends." The author also highlights tangible professional upside, noting "great career health opportunities" within the agency. They specifically mention roles ranging from patient care, such as assisting mentally ill individuals, to support services like cleaning in a care home. The implication is that the organization offers a spectrum of pathways for those who want to grow within the health services field. Coupled with these opportunities, the writer calls attention to favorable terms of employment - "decent pay and hours" - which contribute to an overall positive impression of the workplace environment.

The same review, however, turns on a stark, real-life test of the agency's responsiveness. The author recounts a day when illness struck severely and prompt in-home assistance was needed to perform basic daily tasks - getting out of bed and making breakfast. In that moment of urgent need, the promised support did not materialize. The account is precise: there was "no help sent," leaving the writer to summon a friend for assistance and to cope with the day's demands. The frustration is underscored by the detail that by 11:30 a.m. no caregiver had arrived, described as "Very Unacceptable." This vignette is not a mere inconvenience; it is framed as a critical failure in a caregiving system intended to provide timely help when health and safety depend on it.

Into this narrative of service and lapse, the author injects another layer of irony. There is a repeated acknowledgment of a pattern - "calls in sick only on holidays - twice" - which the writer uses to frame a broader commentary about reliability. The phrase "fool me once, shame on you, fool me twice, shame on me" is invoked to explain the speaker's conflicted stance: a glowing review, yet a clear indictment of reliability. The insistence on labeling the review as "UNRELIABLE" despite its positive notes signals a tension between admiration for the quality of care staff in some contexts and disappointment in the consistency of the agency's responses when it matters most.

This juxtaposition reveals a nuanced portrait of the organization. On one hand, the agency appears to attract and nurture friendly, capable personnel who deliver good customer experiences, foster trust, and create career development opportunities. On the other hand, the same system is described as having gaps that can leave patients or clients without timely assistance during emergencies or illness. The writer's personal experience - a day when help did not arrive on time - acts as a focal point for a broader critique: reliability cannot be assumed, even when staff and certain aspects of service feel strong. The review becomes a case study in how high-quality patient-facing interactions can coexist with operational fragilities that compromise core expectations of prompt, dependable care.

In closing, the reviewer presents a dual-sited narrative about opportunity and accountability. The agency is praised for its welcoming demeanor, potential for professional growth in areas like mental health support and caregiving, and reasonable compensation and scheduling. Yet the same voice insists on watching for reliability issues, reminding readers that a great work environment and positive personal interactions do not automatically translate into consistent, dependable service for those who are sick or vulnerable. The overall message suggests that while there is substantial value in pursuing a career with the agency and in recommending it to others, there is an urgent need for the organization to address gaps in timely caregiver deployment and emergency responsiveness. The review thus stands as a balanced, if opinionated, snapshot of an organization with notable strengths and conspicuous shortcomings that deserve attention.

This part of Aiea, Hawaii offers a variety of amenities and services that cater to senior living. There are several restaurants within close proximity, ranging from fast food options like Burger King and McDonald's to local favorites such as Anna Miller's Restaurant and Zippy's Pearl City. Additionally, there are a number of pharmacies nearby, making it convenient for seniors to access their medications and healthcare needs. The area is also serviced by several physicians and medical facilities, including primary care providers and neurology clinics. For recreational activities, there are parks like Neal S. Blaisdell Park and Manana District Park nearby. Transportation options are easily accessible with the Pearl City Manana Bus Facility and Daniel K. Inouye International Airport within a few miles' radius. Hospitals like Kaiser Permanente Moanalua Medical Center and Sparks M. Matsunaga VA Medical Center are also located nearby for any medical emergencies. Overall, this area provides a well-rounded environment for senior living with various amenities within reach.

Restaurants

• Anna Miller's Restaurant (0.5 miles)
• Burger King (0.7 miles)
• Zippy's Pearl City (1.5 miles)
• Restaurant 604 (1.6 miles)
• McDonald's (1.9 miles)
• Ani's Bake Shop (2.3 miles)
• McDonald's (3.7 miles)

Pharmacies

• Longs Drugs (0.5 miles)
• Times Supermarkets (0.6 miles)
• Good Neighbor Pharmacy (1 miles)
• Times Supermarkets (1.3 miles)
• Longs Drugs (1.5 miles)
• Longs Drugs (2.1 miles)
• CVS Pharmacy (2.1 miles)

Physicians

• Alyson A Tamamoto, MD (0.6 miles)
• Primary Care Plus (0.6 miles)
• Randall Nitta, MD (0.6 miles)
• TinHan Orthodontics (0.6 miles)
• Wayne M Suga, MD (0.6 miles)
• Lance M. Taniguchi (0.6 miles)
• Pali Momi Neurology Clinic (0.7 miles)

Parks

• Neal S. Blaisdell Park (0.9 miles)
• Manana District Park (1.9 miles)
• Manana Neighborhood Park (1.9 miles)
• Salt Lake District Park (3.5 miles)
• Mililani District Park (5.8 miles)

Cafes

• Starbucks (1.3 miles)
• The Coffee Bean and Tea Leaf (1.6 miles)
• Starbucks (2 miles)
• Starbucks (4.3 miles)
• Starbucks (5.7 miles)
• Starbucks (5.8 miles)

Transportation

• Pearl City Manana Bus Facility (1.6 miles)
• Terminal 1 (4.3 miles)
• Baggage Claim 9-11 (4.3 miles)
• United Airlines (4.3 miles)
• Terminal 2 (4.4 miles)
• Hertz Rent A Car (4.4 miles)
• Daniel K. Inouye International Airport (HNL) (4.4 miles)

Hospitals

• Waimano Hospital Dental Clinic (1.9 miles)
• Kaiser Permanente Moanalua Medical Center (3.5 miles)
• Kaiser Permanente Hospital (3.5 miles)
• Asn Consulting Services (4 miles)
• Sparks M. Matsunaga VA Medical Center (4.1 miles)
• Kaiser Permanente Hospital (4.1 miles)
• Tripler Orthopedics (4.2 miles)

Theaters

• Sharkey Theater (2.6 miles)
• Consolidated Theatres Mililani 14 (5.8 miles)

Places of Worship

• Community Lutheran Church Wels (2.7 miles)
• St Philomena Church (3.7 miles)