Ashbrook Village

Pros

• The current manager at Ashbrook Village has made a tremendous difference in the quality of care provided to residents, demonstrating hands-on involvement and genuine engagement with them.
• The staff at Ashbrook Village is caring, knowledgeable, and treats residents with respect, ensuring their well-being.
• Many residents appreciate the social activities and amenities offered, creating a vibrant community atmosphere.
• The facility maintains cleanliness and has been observed making updates to enhance the living environment for residents.
• Residents express satisfaction with the location of Ashbrook Village, highlighting its convenience and peaceful surroundings.
• Family members have noted positive interactions between staff and residents, contributing to a comforting environment for those in memory care.
• Several reviews commend the professionalism of the staff during tours and interactions, indicating a welcoming atmosphere for prospective residents.
• Overall, many families feel confident in recommending Ashbrook Village due to the caring nature of the staff and improvements made under new management.

Cons

• The current management has raised the rent by over 150% with less than 30 days' notice, which is considered cruel and heartless by residents.
• There is a lack of communication from staff, with some residents feeling ignored and unengaged after moving in.
• Maintenance and repairs are lacking, leading to sad and worn living conditions in the cottages.
• Residents have expressed concerns about the infestation of bugs while being held responsible for extermination.
• Some residents feel that management has become secretive and unresponsive to their questions.
• Despite initially positive impressions, many reviews describe a decline in care quality and staff engagement after new management took over.
• The absence of an activities director led to disappointment regarding promised social activities for residents.
• Some potential residents found the community to be too expensive without providing adequate amenities or services in return.

Review

Ashbrook Village, a senior living community, has garnered mixed reviews from residents and their families over the years. Many individuals have expressed significant concerns regarding management changes and the overall quality of life in the facility. One recurring issue is the handling of mail deliveries; a resident reported receiving mail intended for other people, raising worries about important correspondence being misdelivered. This small but impactful oversight seems to reflect broader concerns about communication within the community, as some residents have experienced difficulties reaching the front desk or obtaining prompt assistance.

Notably, there are positive impressions among reviews focusing on new management's efforts to improve care standards at Ashbrook Village. One long-term resident’s family remarked on the considerable positive shift in care quality after a managerial change. The new manager was praised for her hands-on approach, taking personal time to engage with residents and ensuring personalized care. This level of involvement was highlighted as a significant improvement over prior management periods when residents felt neglected and concerns about staff competency were rising. Families appreciated that under this new leadership, training initiatives for staff had been implemented, leading to better knowledge and attentiveness among caregivers.

However, not all feedback has been equally favorable. Some families shared disappointments regarding engagement levels for their loved ones once they became residents. Reports emerged of inadequate communication from staff members during critical transitions and an apparent lack of activities available despite promises made during initial meetings before a loved one’s move-in. In some instances, family members described feeling unheard as their requests were dismissed by front desk personnel who indicated that certain issues weren't within their purview to address.

The physical condition of Ashbrook Village has also drawn criticism from both current and former residents alike. Several reviewers voiced concerns about outdated facilities requiring maintenance – specifically mentioning that residences appeared worn down with less attention given over time due to frequent changes in management companies. A reviewer recounted an alarming rent increase of more than 150% with less than 30-days’ notice—a move perceived as insensitive and financially burdensome for many seniors living on fixed incomes.

Despite these challenges presented in various assessments, some families found commendable aspects worth noting at Ashbrook Village. Positive comments refer to friendly staff interactions and clean living spaces equipped adequately for comfort—indicating that there are dedicated employees striving to create a welcoming environment despite systemic challenges at higher management levels. Families who have continued relationships with community administrators noted how accessible they felt throughout experiences managing transitions or caring needs.

Ultimately, while several voices echo dissatisfaction regarding operational inconsistencies and care quality lapses potentially influenced by turnover rates among staff members over time, others appreciate genuine efforts made by committed individuals aiming to restore pride in this community space through attentive service delivery practices alongside recent improvements introduced under new management guidance. The landscape surrounding Ashbrook Village presents complexities—as it continues navigating evolving needs amidst scrutiny surrounding affordability versus service quality amid growing competition among senior living options nearby—underscoring why prospective residents must weigh both positive aspects against ongoing concerns before deciding upon making it home sweet home.

Hospitals

• Tanner Medical Center Newborn Nursery (0.8 miles)
• WellStar Douglas Hospital (10.2 miles)

Restaurants

• McDonald's (1.5 miles)
• Los Cowboys II Mexican Restaurant (1.6 miles)
• The Olive Tree Restaurant - Villa Rica (1.7 miles)
• Wendy's (2.5 miles)
• Chick-Fil-A (2.5 miles)
• Jefferson’s Villa Rica (2.5 miles)
• Blue's Bar & Grill (2.6 miles)

Parks

• Gold Dust Park (1.7 miles)
• Hunter Park (7.9 miles)

Physicians

• Sharon Tuckett, MD (1.7 miles)
• Camilo Leal, MD (1.7 miles)
• Premier Care Family Medicine (1.8 miles)
• Temple Medical Clinic (7 miles)
• Tanner Primary Care-West Pldng (7.4 miles)
• New Vision Optical (8.4 miles)
• Kaiser Permanente Douglasville Medical Office (8.9 miles)

Places of Worship

• Southern Baptist Convention (3.7 miles)
• Peachtree Community Church (4.1 miles)
• True Word of Faith Minnistry (8.5 miles)
• Kingdom Rock Family Worship Center (10.6 miles)
• Oasis Family Life Church (11.9 miles)

Pharmacies

• Walgreens (7 miles)
• Walgreens (8.3 miles)
• CVS Pharmacy (8.3 miles)
• Medicine Shoppe (9.3 miles)
• CVS Pharmacy (10.2 miles)
• Apothecary Shoppe Pharmacy (10.2 miles)
• Douglas Discount Drugs (10.2 miles)

Theaters

• Regal Arbor Place & IMAX (9.6 miles)

Cafes

• Starbucks (10 miles)
• Panera Bread (10.1 miles)