Susan's Personal Care Home
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114 Hambleton Street, Thomasville, GA 31792
For more information about senior living options: (844) 490-3973
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The staff are friendly, helpful, and caring. The facility is clean, welcoming, and well maintained. Residents feel safe and well cared for. There are many activities and good food for residents and families. Living spaces are comfortable and private, with on-site laundry on each corridor. The grounds include a lovely porch area with a swing and fans to stay cool. The dining areas are large and well coordinated, with staff ensuring everyone is served. Visitors and family members are warmly greeted and made to feel at home. Many families highly recommend Southern Pines for their loved ones.
The janitorial staff could do better, and memory care appears to list many activities but doesn't seem to implement most of them, with the assisted living building handling most activities. There are ongoing concerns about the night shift's responsiveness, including call bells going unanswered for long periods and doors being locked at night, leaving residents without assistance. Memory care is not recommended for older people who cannot look out for themselves, with care not meeting promised standards, infrequent staff visits (every 2 hours, with residents sometimes waiting 4?5 hours), and reports of overworked and short-staffed employees, including two rude staff members. There are serious accountability and safety concerns raised about the Thomasville wing, describing delayed responses and urging management action after a resident's fall.Southern Pines Memory Care emerges in these voices as a place that many families come to feel at home for their loved ones. Across multiple firsthand accounts, the facility is described as beautiful, exceptionally clean, and thoughtfully designed to foster safety and social connection. Visitors often remark on the first impression - a facility that smells pleasantly clean, with inviting common spaces, a porch area featuring a swing and fans to help stay cool, and bright, comfortable interiors. The recurring sense is that this is a place where cleanliness and a warm atmosphere are not afterthoughts but foundational to daily life.
A strong thread running through the praise is the character of the staff. Time and again, reviewers describe staff as friendly, helpful, and genuinely caring. Many note that staff members greet people by name, take the time to chat, and look for ways to assist right away. Specific names frequently appear as touchpoints of appreciation: Latoya is singled out for unwavering availability and support, Denisha for loving care, and Shondra and Terrica for looking out for their loved ones. Families tell stories of tours that turned into early connections, where staff offered guidance, answered questions, and made them feel heard during a difficult transition. This sense of being welcomed and understood appears as a cornerstone of the overall experience.
Beyond staff warmth, visitors highlight the thoughtful layout and amenities that support residents' comfort and engagement. Private rooms are the norm, and several corridors feature laundry facilities, which families appreciate as a practical touch. Communal areas are described as large and inviting, with a central hub for activities, plenty of seating, big-screen entertainment, and arrangements that accommodate social events. The dining spaces are described as ample and sociable, where staff coordinate meals to ensure everyone is fed together, a detail that underscores the sense of community. Reviewers also note a variety of activities and a strong sense that life continues in meaningful ways, from festive gatherings like chili cook-offs and birthday parties to more routine but well-supported day-to-day programs.
The experience of care extends into deeply personal stories. One long-running theme is how well the facility can align with the emotional and medical needs of loved ones. For some, SP becomes a lifeline during transitional moments, such as moving a parent into care or coordinating with hospice services. A story from a family navigating pancreatic cancer and hospice care highlights the collaborative support they found - social workers, hospital staff, and the Southern Pines team working together to secure a suitable, peaceful environment. In this account, the resident's room overlooking a courtyard and the consistent "face-to-face" checks by resident assistants are cited as indicators of attentive, around-the-clock care. Such narratives emphasize not only the physical environment but also the relational care that helps families feel their loved one is safe and valued.
Yet not all reviews land on a uniformly flawless note. Several testimonials acknowledge challenges that can arise in any memory care program. A recurring caveat concerns night shifts and response times, with some families reporting slower calls for assistance and occasional lapses in getting help promptly. The need for additional training and supervision is also voiced, including suggestions that new staff receive more robust onboarding and that a supervising manager be present on each shift to evaluate performance. In the same vein, some reviewers feel that memory care programs could benefit from more consistent, proactive engagement with residents; at times, activities in memory care appear less frequent than in the assisted living sections, and a handful of staff members are described as overworked or less attentive than others. These concerns underscore the variability that can exist between shifts and departments within a large campus.
Despite these concerns, several accounts clearly recognize the facility's strengths while acknowledging room for improvement. Some reviewers praise the memory care environment as a place that can feel "home-like" and comforting, while others express frustration about specific experiences - such as delayed responses or less enthusiastic engagement on certain shifts - without casting the entire facility in a negative light. In one particularly candid note, a reviewer describes rude interactions and emphasizes the need for better training and accountability, even as many colleagues and services elsewhere on the campus are described as supportive and professional. Taken together, these points reflect a nuanced picture: Southern Pines Memory Care is valued highly by many families for its warmth, cleanliness, and compassionate culture, even as others call for targeted improvements to staffing consistency and program vitality.
In sum, the tapestry of reviews paints a facility that, for most families, delivers a meaningful sense of care, safety, and community. The building's cleanliness, inviting spaces, and emphasis on respectful, person-centered attention stand out as defining strengths. The staff, with standout team members who are repeatedly named, often makes the difference between a difficult transition and a hopeful step forward for both residents and their families. At the same time, there are honest concerns about shift-by-shift consistency, timely responses, and the breadth and execution of activities in memory care. For families weighing options, Southern Pines Memory Care presents as a place with strong core values - where many residents thrive and families feel supported - while also reminding prospective guests that experiences can vary depending on staffing and the specific care needs of their loved ones.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Susan's Personal Care Home, a warm and inviting assisted living community located in the heart of Thomasville, GA. Specializing as a board and care home, we provide a nurturing environment designed to meet the unique needs of our residents.
At Susan's Personal Care Home, you’ll find an array of amenities that enhance comfort and convenience. Our cozy dining room offers nutritious meals prepared with special dietary restrictions in mind, ensuring that every resident enjoys delicious and accommodating dining options. The home is fully furnished for ease of transition, and residents can take advantage of our beautiful garden and outdoor spaces for relaxation and social engagement.
We pride ourselves on providing comprehensive care services tailored to support activities of daily living. Our dedicated staff is available to assist with bathing, dressing, and transfers while coordinating closely with health care providers for optimal medical management. Residents benefit from personalized services such as meal preparation, medication management, and specialized diets—including those for diabetes—ensuring their nutritional needs are met.
In addition to essential care services, we offer scheduled daily activities designed to engage residents’ minds and bodies while fostering a sense of community. Whether it’s participating in group exercises or enjoying quiet time in our serene outdoor spaces, there’s something for everyone at Susan’s.
Our strategic location makes it easy for residents to access nearby conveniences including six cafes and 28 restaurants for delightful outings or take-out meals. For health-related needs, there are 10 pharmacies and 29 physicians located nearby, along with 10 hospitals within reach should urgent care be required. We also facilitate transportation arrangements for medical appointments to ensure residents stay connected with their healthcare providers.
At Susan's Personal Care Home in Thomasville, GA, we are committed to creating a safe, engaging lifestyle that promotes dignity and independence while providing compassionate support every step of the way. Join us today to experience the warmth of our community!
Susan's Personal Care Home is located at 114 Hambleton Street, Thomasville, GA 31792 in Thomas County, Georgia
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