SYNERGY HomeCare of North Georgia in Suwanee, GA

Pros

• Wanetta is a devoted caregiver who consistently provides excellent care and treats clients like family.
• Wanetta is a true gem, kind to clients and reliable in managing tasks and medications.
• Wannetta has cared for multiple family members and is a wonderful communicator trusted by families.
• Charlette Dalton does an amazing job as a caregiver; clients look forward to her visits and respect her knowledge and work ethic.
• Charlette is outstanding—a kind, caring, professional, trustworthy, and wonderful human being.
• Peace is a reliable, kind-hearted, hard-working caregiver who is exceptional with clients.
• Angela, Lillian, and Leslie are the dream team of daytime caregivers delivering outstanding care.
• Angela is courteous, professional, efficient, and tender, taking initiative to meet every need.
• Lillian is an outgoing nurturer who brings joy and goes above and beyond to help.
• Leslie is experienced and perceptive, building good rapport with both clients and families.

Cons

• Staffing shortages were cited as making it difficult to have consistent caregivers, requiring staff re-education and limiting preferred days.
• The agency was rated four stars, with prices described as extremely high and concerns voiced about whether they could meet the mom’s needs.
• Joel was described as unprofessional and uninterested when the reviewer declined to increase hours.
• The owner's visit left the reviewer unsure about the service, and the price was noted as being high.

Review

SYNERGY HomeCare of North Georgia in Suwanee is best suited for families seeking diligent, compassionate in-home support that can feel like a family extension rather than a revolving door of aides. This agency excels for elders who want to stay at home while receiving constant companionship, medication reminders, daily living assistance, and around-the-clock supervision when needed. The strongest takeaway from the reviews is a proven, deeply empathetic caregiver pool that often becomes a trusted presence in the home, caregivers who are described as “like family,” patient, reliable, and highly capable. The ownership and leadership bring a hands-on, CNA-backed approach, and the office infrastructure appears responsive and collaborative, capable of coordinating complex schedules and adjusting to changing needs. For families prioritizing warmth, personalization, and continuity, this agency delivers a level of care that can significantly reduce anxiety about at-home support.

Those who may want to consider alternatives are typically families facing tight budgets, a desire for highly predictable staffing across every shift, or elder care needs that demand more intensive medical oversight than in-home care can safely provide. While the reviews celebrate extraordinary caregiver dedication, there are repeated notes about price sensitivity and occasional staffing gaps that disrupt perfect day-to-day consistency. For elders requiring constant 24/7 medical supervision, complex therapies, or highly structured oversight beyond what in-home aides routinely provide, facility-based care or a different agency with guaranteed staffing models may be a wiser choice. In short, if cost certainty and absolute day-to-day consistency are nonnegotiable, a traditional assisted living, memory care, or a different provider with a more static caregiver roster should be explored.

The program’s core strengths lie in the people delivering care and the personal connections they forge. Caregivers like Wanetta and Charlette are repeatedly praised for reliability, empathy, and initiative, traits that turn ordinary routines into meaningful moments of support. Angela, Lillian, and Leslie are highlighted as a “dream team” for daytime care, blending courtesy, efficiency, humor, and practical problem-solving to keep an elder engaged and comfortable. The value goes beyond tasks completed: the reviews emphasize caregivers who respect dignity, anticipate needs, and communicate clearly with families. The 24/7 care capability and the option for “shared care” to bridge gaps demonstrate a flexible model that can adapt to fluctuating schedules without abandoning the elder’s emotional and social needs. When these strengths align with a clear care plan, the resulting peace of mind is substantial.

On the downside, the most credible concerns center on staffing volatility and pricing. Several reviews point to staffing shortages that make consistent caregiver assignments challenging and require families to re-educate different aides about preferences and routines. That reality can erode efficiency and continuity, especially when preferred days or specific shifts are hard to secure. Price sensitivity is another frequent refrain; some families feel the cost is “extremely high,” and a few experiences hint at moments of perceived disengagement or unprofessionalism in rare cases. While these instances seem exceptional in the broader mix, they are real friction points that temper the otherwise positive verdict and can influence longer-term decision-making, particularly for budget-conscious households or those comparing multiple agencies.

To offset these drawbacks, the agency’s strengths should be leveraged with a practical game plan. Start with a careful, written care plan that identifies a preferred primary caregiver, plus clear backup arrangements and a guaranteed schedule where possible. Request proactive oversight from a dedicated coordinator and insist on a documented communication cadence so transitions between caregivers are minimized. The possibility of using “shared care” to cover gaps can be advantageous, provided the family receives consistent introductions and a reliable handoff. A frank upfront discussion about rates, any possible changes, and the scope of services helps prevent sticker shock later and aligns expectations with actual service delivery. Given the ownership’s CNAs background, insist on direct access to supervisors when issues arise, and do not hesitate to shift care teams if a mismatch emerges.

In the end, SYNERGY HomeCare of North Georgia presents a compelling option for families who prize caregiver warmth, strong interpersonal fit, and a flexible, home-centered care model. For households that can absorb the cost and accept the reality of occasional scheduling bumps, the trade-off is substantial: genuinely devoted caregivers who feel like family, responsive office support, and a care framework designed to keep an elder safely and happily at home. If cost pressure or the need for unwavering, uniform staffing across every shift becomes the decisive factor, it is prudent to benchmark against facility-based alternatives or other agencies with more rigid staffing guarantees. The choice hinges on balancing budget realities with the paramount goal: meaningful, dependable in-home support that preserves autonomy and dignity while easing family burdens.

This part of Suwanee, Georgia offers a convenient and bustling community with a variety of amenities within close proximity. With several popular dining options such as Chick-Fil-A, Chili's Grill & Bar, and McDonald's nearby, residents can easily enjoy a meal out without traveling far. Additionally, there are multiple pharmacies including CVS Pharmacy and Walgreens within a few miles for easy access to medication and healthcare needs. The area also boasts entertainment options like Regal Hamilton Mill theater for movie buffs. For medical care, there are reputable facilities like Northeast Georgia Physicians Group nearby. Outdoor enthusiasts will appreciate the scenic parks like Little Mulberry Park and Rabbit Hill Park for leisurely walks or picnics. And for spiritual fulfillment, there are places of worship such as Hmong New Hope Alliance Church and Prince of Peace Catholic Church in the vicinity. Overall, this part of Suwanee provides a well-rounded community with essential services and attractions suitable for senior living.

Restaurants

• Chick-Fil-A (0.2 miles)
• Chili's Grill & Bar (0.2 miles)
• McDonald's (0.3 miles)
• Zaxby's (0.4 miles)
• Arby's (0.5 miles)
• Iron Wok (0.6 miles)
• Famous Joes (1.5 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.9 miles)
• Kroger Pharmacy (3.2 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (4.9 miles)
• CVS Pharmacy (5.3 miles)

Theaters

• Regal Hamilton Mill (0.3 miles)

Physicians

• Northeast Georgia Physicians Group Hamilton Mill (0.8 miles)
• Reagan Medical Center (1 miles)
• Aspire Pediatric Therapy of Georgia (3.5 miles)
• Milan Eye Center (4 miles)
• River Place Medical Plaza (5.1 miles)
• Northeast Georgia Physicians Group Buford (5.2 miles)
• Northeast Georgia Physicians Group Allergy And Asthma (5.3 miles)

Parks

• Little Mulberry Park (2.5 miles)
• Rabbit Hill Park (5.4 miles)
• Rock Springs Park (6.2 miles)
• E.E Robinson Park (7.3 miles)
• Playground (7.9 miles)
• George Pierce Park (8.3 miles)
• Town Center Park (8.4 miles)

Cafes

• Kung Fu Tea (3.9 miles)
• Starbucks (4.7 miles)
• Starbucks (5.1 miles)
• Starbucks (5.3 miles)
• Starbucks (5.4 miles)
• Ding Tea (8.1 miles)

Places of Worship

• Hmong New Hope Alliance Church (4.6 miles)
• Prince of Peace Catholic Church (5.6 miles)
• 12Stone Church - Central Campus (7 miles)

Hospitals

• Specialty Orthopaedics (5.9 miles)