SYNERGY HomeCare of North Georgia

Pros

• The caregivers were very friendly and provided good care.
• The staff overall was very cooperative and friendly.
• We have been happy with the caretakers that have been helpful for the needs of my mom.
• We like knowing that the caretakers are caring and patient.
• The service provided by Synergy and the caregiver we now have has been very pleasing.
• So far everything has gone pretty good and we are pretty happy with them.
• Joel and his wife from the agency were a perfect fit and made an effort to match us with a suitable caregiver.
• The home care provider assigned to us was able to accommodate any changes we needed to make and was a huge help.

Cons

• The staffing shortages made it difficult for the client to have consistent caregivers, leading to the need for constant re-education.
• The client couldn't get the specific days they preferred for care, only the total number of days.
• The prices of the agency were extremely high, and there was uncertainty about whether they could meet the client's needs.
• Joel, one of the agency's representatives, was deemed unprofessional and showed little interest in the client's case when they refused to increase their hours.
• The client had doubts about the quality of service provided by the agency and found their prices too high.

Review

When it comes to in-home care, finding friendly and efficient caregivers is essential. Many customers have praised the caregivers at a certain agency for their good job and friendly nature. The staff overall has been described as cooperative and approachable. However, there seems to be an issue with staffing shortages, which makes it difficult to have consistent caregivers. This causes inconvenience for customers who have to constantly re-educate new caregivers and are unable to choose specific days for their care.

Despite this drawback, the service provided by the agency has been satisfactory for many customers. They appreciate that the staff is able to send someone when needed and that the caretakers are caring and patient. One customer even mentioned that they would recommend both the service and the caretakers for good in-home care.

Before signing up with the agency, a potential customer had a meeting with someone who provided them with a detailed description of the services offered. They were assured that the agency would find a caregiver who matched their requirements and personality. On the first day of service, the representative accompanied the assigned caregiver and introduced them before discreetly leaving. This level of professionalism was well-received by the customer.

Overall, most customers seem happy with their experience so far. They believe that things are working out well and they are satisfied with the service provided by the agency. However, one customer expressed concerns about high prices and uncertainty about meeting their loved one's needs. They also mentioned feeling unimportant to one of the owners when they refused to increase their hours.

In contrast, another customer had a positive experience with both owners of the agency, rating them even higher than possible – seven out of five! They appreciated how Joel and his wife made an effort to match them with a suitable caregiver who became like part of their family. The ability to work directly with this caregiver allowed for easy changes and adjustments as needed.

It is worth noting that some customers mentioned being unsure about whether or not they were satisfied with the service provided. Price was a concern for one customer, while another appreciated that all owners of the agency were certified nursing assistants.

In conclusion, the reviews for this particular in-home care agency are generally positive, highlighting friendly and efficient caregivers. However, staffing shortages and difficulties with scheduling seem to be a common issue. While some customers have expressed concerns about high prices or uncertainty about meeting their loved one's needs, others have had a highly satisfactory experience and consider their caregiver as part of their family.

This part of Suwanee, Georgia offers a convenient and bustling community with a variety of amenities within close proximity. With several popular dining options such as Chick-Fil-A, Chili's Grill & Bar, and McDonald's nearby, residents can easily enjoy a meal out without traveling far. Additionally, there are multiple pharmacies including CVS Pharmacy and Walgreens within a few miles for easy access to medication and healthcare needs. The area also boasts entertainment options like Regal Hamilton Mill theater for movie buffs. For medical care, there are reputable facilities like Northeast Georgia Physicians Group nearby. Outdoor enthusiasts will appreciate the scenic parks like Little Mulberry Park and Rabbit Hill Park for leisurely walks or picnics. And for spiritual fulfillment, there are places of worship such as Hmong New Hope Alliance Church and Prince of Peace Catholic Church in the vicinity. Overall, this part of Suwanee provides a well-rounded community with essential services and attractions suitable for senior living.

Restaurants

• Chick-Fil-A (0.2 miles)
• Chili's Grill & Bar (0.2 miles)
• McDonald's (0.3 miles)
• Zaxby's (0.4 miles)
• Arby's (0.5 miles)
• Iron Wok (0.6 miles)
• Famous Joes (1.5 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.9 miles)
• Kroger Pharmacy (3.2 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (4.9 miles)
• CVS Pharmacy (5.3 miles)

Theaters

• Regal Hamilton Mill (0.3 miles)

Physicians

• Northeast Georgia Physicians Group Hamilton Mill (0.8 miles)
• Reagan Medical Center (1 miles)
• Aspire Pediatric Therapy of Georgia (3.5 miles)
• Milan Eye Center (4 miles)
• River Place Medical Plaza (5.1 miles)
• Northeast Georgia Physicians Group Buford (5.2 miles)
• Northeast Georgia Physicians Group Allergy And Asthma (5.3 miles)

Parks

• Little Mulberry Park (2.5 miles)
• Rabbit Hill Park (5.4 miles)
• Rock Springs Park (6.2 miles)
• E.E Robinson Park (7.3 miles)
• Playground (7.9 miles)
• George Pierce Park (8.3 miles)
• Town Center Park (8.4 miles)

Cafes

• Kung Fu Tea (3.9 miles)
• Starbucks (4.7 miles)
• Starbucks (5.1 miles)
• Starbucks (5.3 miles)
• Starbucks (5.4 miles)
• Ding Tea (8.1 miles)

Places of Worship

• Hmong New Hope Alliance Church (4.6 miles)
• Prince of Peace Catholic Church (5.6 miles)
• 12Stone Church - Central Campus (7 miles)

Hospitals

• Specialty Orthopaedics (5.9 miles)