Seniors Helping Seniors - Metro Atlanta in Suwanee, GA

Pros

• Seniors Helping Seniors found the perfect caregiver to assist with daily living needs.
• Jaquiese was an instant friend to the mother and daughter, bringing warmth and positive energy to every visit.
• Katie provided gentle, loving care from the first visit and built a trusted relationship that gave comfort.
• Tina and her team are life savers, known for being trustworthy, competent, and caring.
• Tina held the family’s hand through difficult times and guided them with honest, caring communication.
• The SHS owner and staff deliver excellent care and make it possible for loved ones to stay at home.
• SHS takes the time to get to know clients and places the best caregiver, earning strong recommendations.
• The SHS team provides outstanding, responsive care with regular updates that give families peace of mind.

Cons

• The reviewer called the agency a "huge money grab operation," saying the staff were rude, made them cry, and offered only prayers rather than real help, and they would not recommend the service.
• The reviewer alleged Tina took $12,000 for services, the mother died with only about $4,000 used, Tina owed $8,000, and described the experience as horrific.
• One reviewer explicitly urged others not to use Seniors Helping Seniors, stating "DO NOT USE THIS COMPANY" and labeling the experience devastating.
• The experience was described as tearing the reviewer apart emotionally, implying financial and care failures.
• A reviewer framed the situation as a form of robbery, expressing horror over losing money and trust in the provider.

Review

Seniors Helping Seniors – Metro Atlanta in Suwanee is best suited for families that want highly personal, in-home care that keeps a loved one living at home with a trusted caregiver. This model thrives when a family values caregiver compatibility, steady daily support, and the kind of relationship where the aide feels more like a family member than a hired help. Reviews consistently point to rapid, thoughtful caregiver placement, with Jaquiese described as an instant, energizing presence for a mother who needed help with dressing, meals, laundry, bathing and broader daily living tasks. Tina Tanco’s team is repeatedly praised for accurate needs assessments, clear planning, and a tailored schedule that aligns with the client’s routines. The standout strength is the continuity and quality of interpersonal care, anchored by Tina’s hands-on involvement and a commitment to keeping clients comfortable at home while providing dependable oversight for families.

That said, some families may want to consider alternatives. Those with strict, transparent pricing expectations or limited budgets will want to compare options carefully, since one review framed the agency as a “huge money grab” and another described a dispute over funds. Prospective clients who prefer a facility-based environment rather than in-home care may find traditional assisted living or a licensed home health agency with different billing and oversight structures a better fit. And for families seeking hands-off, distant management or a fully standardized, impersonal process, the highly personalized, Tina-led model might feel more variable. In short, when price clarity, formalized control of every dollar, and a consistently uniform experience are non-negotiable, it’s worth weighing alternatives against the strong, relationship-driven advantages SHS delivers.

The core advantages readily offset the main concerns for most families. The ability to quickly place a compatible caregiver who can handle 24/7 needs, including dementia-related challenges, is a major asset. Caregivers like Katie, Girtha, Edie, and the consistently praised Jaquiese demonstrate reliable companionship, dependable care, and ongoing communication that gives families real peace of mind. The transitional strength is equally compelling: SHS has guided families through difficult moves, offering practical contacts and oversight that help safeguard a loved one’s comfort both at home and during a transition into assisted living. The claims of genuine concern for clients’ welfare, trust-building, respectful interactions, and attention to individual routines, are echoed across multiple testimonials, creating a compelling case for SHS as a high-touch option when home is the preferred setting.

Yet it is prudent to acknowledge the reported drawbacks and how they shape decision-making. The most negative feedback centers on perceptions of financial rigidity or mismanagement and an incident described as rude behavior that left a family hurt. While these are outliers amid a chorus of positive experiences, they cannot be dismissed. They underscore the importance of having a detailed, written agreement up front, transparent billing practices, and a clear back-up plan for caregiver coverage. Families should insist on direct communication with the owner or office lead, demand written quotes and receipts, and request a documented process for addressing grievances. Given the depth of long-standing relationships and frequent praise for responsiveness, these precautions are compatible with the service’s strengths and can help prevent the kinds of tensions that arise in emotionally charged situations.

Applied decision criteria bring this into sharper focus. For families prioritizing keeping a loved one at home with a familiar caregiver network, SHS Metro Atlanta offers unmatched relational complexity and responsiveness. The ability to tailor schedules, ensure regular updates, and leverage Tina’s guidance through caregiver matching and transitions into assisted living creates a powerful continuum of care. The model works especially well when dementia care, companionship, mobility support, meal planning, and daily living tasks are needed in a cohesive, home-based setting. But where transparency of cost, procedural consistency, and risk mitigation are non-negotiable, families should perform due diligence: vet references, review the contract line by line, and confirm what happens if a caregiver is ill or if hours vary. In scenarios where a highly regulated pricing structure or a facility-bound environment is desired, alternatives deserve parallel consideration.

In closing, this community stands out as a practical, proven option for families who prize personal attention, caregiver compatibility, and a hands-on leadership approach. The testimonials repeatedly celebrate caregivers who feel like family and a leadership team that steps in to smooth transitions, keep loved ones safe at home, and coordinate care across providers as needs evolve. For Suwanee-area families seeking to maintain home life longer, especially when 24/7 support or dementia care is required, Seniors Helping Seniors offers a compelling value proposition, anchored by trust, continuity, and human connection. To proceed wisely, request multiple references, obtain a clear, written care plan with cost details, and consider a short-term trial period to confirm that the caregiver match and the scheduling rhythm meet the family’s exact expectations. If these align, SHS Metro Atlanta becomes a confident, capable partner in the journey of aging at home.

Physicians

• Windermere Medical Clinic (0.5 miles)
• Infectious Disease Services Of Georgia, PC (2.8 miles)
• Children's Cardiology Service (2.9 miles)
• Infectious Disease Professionals (3.7 miles)
• Northside Pulmonary and Sleep Medicine (3.7 miles)
• Resurgen Orthapaedics (3.7 miles)
• Internal Medicine Associates of John Creek (3.7 miles)

Places of Worship

• Shirdi Sai Temple of Atlanta (0.9 miles)
• Sri Krishna Vrundavana (4.8 miles)
• First Baptist Cumming (6.9 miles)

Restaurants

• Zaxby's (2 miles)
• McDonald's (2.7 miles)
• Fagan's Biscuit Barn (2.7 miles)
• Tavern House (2.9 miles)
• Chick-Fil-A (3.4 miles)
• Five Guys Burgers & Fries (3.5 miles)
• Friends Cumming Grill (4.1 miles)

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (4.8 miles)
• Walgreens (4.9 miles)

Parks

• Gary Pirkle Park (3.5 miles)
• Chattahoochee Pointe Park (3.9 miles)
• Buford Dam Park (4.2 miles)
• E.E Robinson Park (5.1 miles)
• Fowler Park (5.2 miles)
• Big Creek Greenway Trailhead (5.2 miles)
• PlayTown Suwanee (5.8 miles)

Theaters

• AMC Avenue Forsyth 12 (3.6 miles)

Hospitals

• Encompass Health Rehabilitation Hospital of Cumming (3.6 miles)
• Northside Women's Center (3.7 miles)
• Northside Hospital (3.7 miles)
• Emory Johns Creek Hospital (5.1 miles)

Cafes

• Starbucks (3.7 miles)
• Panera Bread (4.3 miles)
• Starbucks (5.5 miles)
• Nido Cafe (6.6 miles)
• Starbucks (6.8 miles)