Seniors Helping Seniors - Metro Atlanta in Suwanee, GA

Pros

• Tina Tanco and her team at Seniors Helping Seniors are life savers who are trustworthy, competent, and caring.
• They provide 24/7 care with compassionate companionship and dependable, communicative service.
• Tina is straightforward, highly communicative, caring, passionate, and honest, guiding families through daunting caregiving journeys.
• The staff excel at matching clients with the right caregivers and maintaining responsive, ongoing communication.
• Their care enables loved ones to stay at home comfortably and with peace of mind.
• Tina's organization is exemplary, with attention to detail and a dedication to exceptional care.

Cons

• A reviewer described the operation as a huge money grab.
• The reviewer said the staff were rude, made them cry, and offered only prayers, telling them to go to church.
• The reviewer warned others not to use the company.
• The reviewer claimed Tina Tanco took $12,000 but only about $4,000 of services were used, and she owes $8,000, calling the situation a horrific robbery.
• The reviewer characterized the overall experience as absolutely horrific.

Review

Seniors Helping Seniors - Metro Atlanta is best suited for families who want powerful, hands-on in-home care that keeps a loved one safe and supported at home, even through serious cognitive decline or post-hospital transitions. The Suwanee-based team led by Tina Tanco excels at rapid mobilization, meticulous caregiver matching, and constant, reassuring communication. This is not a facility-bound option; it is a relationship-driven service designed to prevent isolation, reduce risk, and bridge the gap when moving from home care to an assisted living setting becomes necessary. For families facing overwhelm, a proven partner that can provide 24/7 coverage and thoughtful placement is the defining strength.

The most compelling proof is in the consistent praise for Tina and her staff: trustworthy, competent, and genuinely caring professionals who can be counted on in crises. Reviewers describe caregivers who become dependable companions, who maintain clear lines of communication with families, and who stay engaged through complicated care needs, including dementia and bed-bound situations. The team's ability to help navigate delicate husbandry - telling straight truths, offering practical guidance, and coordinating transitions - turns chaotic caregiving into a manageable process. The pattern across years of service is one of steady reliability, with families feeling protected and supported rather than abandoned.

Yet a small, vocal minority flags potential financial friction. There are explicit warnings about money and billing, including one very blunt assertion of a "huge money grab" and another account alleging unreturned funds after paying for services. Taken in isolation, these reviews signal a risk that must not be ignored. They underscore the necessity of clear contracts, upfront pricing, formal written agreements, and ongoing, documented billing practices when engaging SHS. Prospective clients should insist on detailed cost estimates, scope of services, and regular itemized invoices to avoid any misalignment between expectations and charges.

When the positives are weighed against the risks, the balance generally tilts in favor of the pros for most families. The ability to place the right caregiver with the right client - not just once, but with ongoing adjustments - creates stability that is difficult to achieve with larger, less personalized agencies. Several accounts highlight the peace of mind that comes from regular updates, rapid response to questions, and a track record of keeping loved ones safe while remaining at home. The capacity to support a transition to an assisted living environment without losing continuity - by coordinating caregivers who stay involved through the move - offers a practical, emotionally supportive pathway many families need.

Alternatives make sense for certain situations. If a loved one requires continuous, on-site nursing oversight or highly medicalized care beyond what in-home aides can safely provide, facility-based options or agencies with broader medical staffing may be more appropriate. Families with extremely tight budgets or those who demand wholesale billing transparency without the risk of disputes may prefer providers with a longer, unblemished track record on pricing and refunds. For others, SHS's strength - personalized, responsive, relationship-centered care - remains the strongest match, particularly when the goal is to keep someone at home longer and to ease the stress of transitions.

For families pursuing SHS Metro Atlanta, practical next steps are essential: hold a detailed conversation with Tina, request references from current or past clients, and confirm 24/7 coverage expectations in writing. Seek a formal care plan that outlines caregiver qualifications, rotation schedules, and escalation procedures for emergencies. Obtain a transparent, written cost proposal and a binding agreement that covers refunds or disputes. With these safeguards, SHS provides a compelling, efficient path to compassionate in-home care that often proves far more stabilizing than a rushed placement into a facility, especially when the objective is to preserve familiar surroundings and preserve dignity through the aging journey.

Physicians

• Windermere Medical Clinic (0.5 miles)
• Infectious Disease Services Of Georgia, PC (2.8 miles)
• Children's Cardiology Service (2.9 miles)
• Infectious Disease Professionals (3.7 miles)
• Northside Pulmonary and Sleep Medicine (3.7 miles)
• Resurgen Orthapaedics (3.7 miles)
• Internal Medicine Associates of John Creek (3.7 miles)

Places of Worship

• Shirdi Sai Temple of Atlanta (0.9 miles)
• Sri Krishna Vrundavana (4.8 miles)
• First Baptist Cumming (6.9 miles)

Restaurants

• Zaxby's (2 miles)
• McDonald's (2.7 miles)
• Fagan's Biscuit Barn (2.7 miles)
• Tavern House (2.9 miles)
• Chick-Fil-A (3.4 miles)
• Five Guys Burgers & Fries (3.5 miles)
• Friends Cumming Grill (4.1 miles)

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (4.8 miles)
• Walgreens (4.9 miles)

Parks

• Gary Pirkle Park (3.5 miles)
• Chattahoochee Pointe Park (3.9 miles)
• Buford Dam Park (4.2 miles)
• E.E Robinson Park (5.1 miles)
• Fowler Park (5.2 miles)
• Big Creek Greenway Trailhead (5.2 miles)
• PlayTown Suwanee (5.8 miles)

Theaters

• AMC Avenue Forsyth 12 (3.6 miles)

Hospitals

• Encompass Health Rehabilitation Hospital of Cumming (3.6 miles)
• Northside Women's Center (3.7 miles)
• Northside Hospital (3.7 miles)
• Emory Johns Creek Hospital (5.1 miles)

Cafes

• Starbucks (3.7 miles)
• Panera Bread (4.3 miles)
• Starbucks (5.5 miles)
• Nido Cafe (6.6 miles)
• Starbucks (6.8 miles)