515 North Hairston Road, Stone Mountain, GA 30083
For more information about senior living options: (844) 490-3973
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The message comes through with a clear thread of frustration: the writer says they have tried calling the place "so many times" and never get an answer. The repetition emphasizes that this isn't a one-off occurrence but a persistent problem. The tone signals growing ire and disappointment, as if the phone is a barrier to even acknowledging the business has customers who want to engage.
What stands out is the insistence that the business is not closed. The reviewer makes a point of affirming that the company is still operating, which serves to separate the issue from the possibility of taking a break or shutting down temporarily. The implication is that the lack of response is not due to any obvious downtime but to something else - perhaps neglect, understaffing, or mismanagement - that prevents anyone from answering the phone when customers reach out.
The strongest verdict in the note is uncompromising: "Worse company ever." That line anchors the overall sentiment with a harsh generalization, signaling a deep dissatisfaction that goes beyond a single missed call. It communicates a feeling that the experience reflects broader issues with reliability and customer service, rather than a minor inconvenience. The phrasing leaves little room for nuance, directing readers to view the entire business through a very critical lens.
Amid the sharp critique, there is a brief, incongruous line: "Good people's." This fragment reads as a rare nod to the people involved, suggesting that there may be well-intentioned or decent staff behind the scenes. It hints at a more complex picture: while the service or communication is failing, the individuals working there might be good people who deserve better support or guidance. The juxtaposition creates a mixed impression, where harsh dissatisfaction coexists with a faint acknowledgment of potential goodwill.
For customers, the core takeaway is a sense of unreliable accessibility. When phone lines go unanswered despite the business being open, it creates friction for anyone trying to resolve issues, ask questions, or arrange services. The experience described can lead to confusion and a lack of trust in the company's ability to handle routine inquiries, which in turn can drive customers away or push them to seek alternatives with more responsive communication.
Overall, the review paints a picture of a business that struggles with visibility and contactability. The repeated failed attempts to reach someone, paired with the emphatic negative verdict and a stray note about good people, together sketch a narrative of frustration and missed opportunity. It signals to readers that while the people behind the operation may be decent, the organization as a whole falls short in the most basic aspect of customer interaction: being reachable when needed.
Owls Retreat is a premier assisted living community located in the peaceful neighborhood of Stone Mountain, GA. We offer a variety of amenities and care services to ensure that our residents have a comfortable and enjoyable living experience.
Our community features a spacious dining room where residents can enjoy delicious meals prepared by our professional staff. The entire facility is fully furnished, providing a cozy and inviting atmosphere for our residents. Additionally, we have a beautiful garden and outdoor space where residents can relax and enjoy the natural surroundings.
Our dedicated housekeeping services ensure that the living spaces are clean and well-maintained at all times. We also provide move-in coordination to make the transition into our community as seamless as possible. Residents can stay connected with family and friends through our telephone and Wi-Fi/high-speed internet services.
At Owls Retreat, we understand the importance of personalized care. Our trained caregivers are available to assist residents with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that each resident receives the necessary medical care. Our caregivers are experienced in managing diabetes diets and medication management.
We take special care to accommodate any dietary restrictions that our residents may have, ensuring that each meal is both nutritious and delicious. Transportation arrangements for medical appointments are provided for convenience.
To keep our residents active and engaged, we offer scheduled daily activities that cater to their interests and preferences. Whether it's socializing with fellow residents or exploring nearby parks and cafes, there are plenty of opportunities for our residents to enjoy their hobbies.
With multiple pharmacies, physicians' offices, restaurants, places of worship, and theaters nearby, our community is conveniently located within reach of essential services and entertainment options.
At Owls Retreat - Community Living Arrangement III, we pride ourselves on providing exceptional assisted living services in a warm and welcoming environment. Our goal is to ensure that each resident feels supported and cared for while enjoying an independent lifestyle filled with enriching activities and opportunities.
Owls Retreat - Community Living Arrangement III is located at 515 North Hairston Road, Stone Mountain, GA 30083 in DeKalb County, Georgia
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