Norma Bowen Personal Care Home

Pros

• The administrator and staff are very caring towards the clients.
• Jennifer runs the home with her whole heart and cares for the residents as if they were her own family.
• Jennifer is a kind and compassionate person who goes the extra mile.
• The staff are very professional and attentive.
• Million Pine Personal Care Home is a great place for loved ones.
• The facility is very clean and well maintained.
• The new owners are updating the facilities and grounds to provide more modern comforts.
• Residents receive home-cooked meals and nutritious snacks.
• The staff treat residents like family and celebrate holidays, birthdays, and daily activities with them.

Cons

• The reviewer notes that family members can only contact her on Sundays and visit once a month, describing this as treating residents like prisoners.
• They state she cannot have snacks when hungry and have heard her being told no.
• They claim she is not given her personal phone.
• They say they would not give any stars and do not recommend the facility for anyone's loved ones.

Review

Million Pines Personal Care Home consistently comes across as a warm, nurturing place where residents are treated as family members and where the care team goes above and beyond to keep them comfortable, safe, and engaged. Across many reviews, families describe staff as genuinely attentive, friendly, and reliable. They note that meals are wholesome and plentiful, that residents are kept clean and well-groomed, and that daily activities, companionship, and a sense of home-like routine are a strong part of life there. The overall tone is one of appreciation for a setting that feels more like a close-knit community than a clinical facility.

A central thread in these accounts is the leadership and the heart behind the operation. One reviewer praises Jennifer, saying she runs the place with her whole heart and treats residents as if they were her own family. This sense of personal investment helps explain why families feel confident leaving loved ones in the care of the staff. Several families highlight how responsive and accessible the team is - able to pick up the phone and speak with staff or the administrator, and reassured by the ongoing attention to each resident's needs. The impression is that the caregivers aren't just doing a job; they are genuinely invested in the wellbeing and dignity of each person there.

The facility's evolution over time also appears to have a meaningful impact on residents and their families. In 2022, the home underwent a rebranding and new ownership, which brought a series of updates to the interior and the grounds. Reviewers note that the administrator and the team remain deeply caring, ensuring residents receive necessary care while supporting them with daily living activities. The improvements are described as thoughtful and practical, aiming to raise comfort and convenience for those living there. Such changes are framed as aligning with the core mission of providing a welcoming, well-maintained home environment.

The personal experiences shared by families paint a vivid picture of daily life at Million Pines. One grandmother and one elderly aunt are repeatedly described as thriving - enjoying home-cooked meals, regular snacks, and a schedule that includes warmth, attention, and the freedom to connect with loved ones. Several stories highlight the emphasis on dignity and compassion: staff who go the extra mile, who communicate clearly with families, and who create opportunities for residents to celebrate holidays, birthdays, and other special occasions. The sense of continuity and routine, paired with friendly interactions, helps residents feel secure and content.

Healthcare and safety are also emphasized in tandem with social and emotional wellbeing. Reviewers mention that staff monitor medical needs closely, arrange timely assistance when required, and maintain a high standard of cleanliness and organization. The care team's attentiveness to nutrition, medication management, and daily living tasks contributes to the residents' overall stability and happiness. The facility's ongoing updates and upgrades, along with plans for new outdoor spaces, are framed as enhancements that support both comfort and quality of life, signaling a commitment to continuous improvement.

Despite the overwhelmingly positive feedback, there is one notable dissenting voice that calls attention to some serious concerns. A reviewer who described a family member as a resident reported restricted avenues for communication and visitation: limited opportunities to talk by phone, infrequent visits (once a month), and strict controls over personal devices. This account characterizes the environment as feeling more like a confinement than a community, culminating in a strong feeling that the loved one was being treated as a prisoner. The reviewer explicitly states they would not recommend the facility under those conditions. This perspective provides a counterbalance to the otherwise glowing assessments, underscoring that experiences can vary and that rules around contact with loved ones can significantly affect perceptions of care and quality of life.

Taken together, the collection of reviews presents Million Pines Personal Care Home as a place where many families find real peace of mind. The dependable, caring staff, the leadership that treats residents with dignity, the emphasis on home-like meals and activities, and the ongoing improvements all contribute to a sense of a loving, protective environment for aging loved ones. At the same time, the contrast with the negative review serves as a reminder that policies around communication and visitation matter deeply to residents and families, and that open, balanced conversations about those policies are essential to ensuring every resident can experience the care and freedom they deserve. Overall, for many families, Million Pines represents a compassionate, welcoming home where residents are valued, supported, and cared for with genuine heart.

This area of Statesboro, Georgia offers a variety of amenities for senior living. There are several restaurants nearby, including Fordham's Farmhouse Restaurant and Olive Garden, as well as pharmacies such as McCook's Pharmacy and Walmart Pharmacy for easy access to medications. Medical care is also readily available with physicians at Anderson Cancer Institute Surgical Associates and Candler Internal Medicine. Places of worship like Bethlehem Baptist Church and Compassion Christian Church provide spiritual support, while cafes like Panera Bread offer a cozy spot for socializing. Transportation options include U-Haul Neighborhood Dealer for any moving needs, and AMC CLASSIC Statesboro 12 theater provides entertainment options. Hospitals like Willingway Hospital are close by in case of emergencies, and parks like S&S Greenway Gentilly Street Trailhead offer outdoor recreation opportunities. Overall, this area is a convenient and comfortable choice for senior living in Statesboro.

Restaurants

• Fordham's Farmhouse Restaurant (0.9 miles)
• Chili's Grill & Bar (1.2 miles)
• Cracker Barrel (1.2 miles)
• Olive Garden (1.3 miles)
• Pizza Hut (1.4 miles)
• Subway (1.4 miles)
• Soyumi (1.4 miles)

Pharmacies

• McCook's Pharmacy (0.9 miles)
• McCook's Pharmacy (0.9 miles)
• Medical Center Pharmacy (1.8 miles)
• Medical Center Mart Pharmacy At Cotton Ridge (1.8 miles)
• Walmart Pharmacy (1.9 miles)
• Southern Pharmacy (1.9 miles)
• Walgreens (2 miles)

Physicians

• Anderson Cancer Institute Surgical Associates (0.9 miles)
• Candler Internal Medicine (1.6 miles)
• East Georgia Pulminary (1.8 miles)
• Coastal Allergy & Asthma PC (1.8 miles)
• Cotton Ridge Medical Plaza (1.8 miles)
• Family Internal Medicine Of Statesboro (1.8 miles)
• Dr. Gary Sullivan MD, OB/GYN (1.8 miles)

Places of Worship

• Bethlehem Baptist Church (1 miles)
• Compassion Christian Church Cawana Rd (1.1 miles)
• Church of Jesus Christ of Latter Day Saints (1.7 miles)
• St Josephs Hospitals (1.8 miles)
• First Presbyterian Church (2 miles)
• Statesboro Korean Baptist Mission (2.3 miles)
• Iglesia Pentecostes (2.6 miles)

Cafes

• Panera Bread (1.3 miles)
• Starbucks (1.7 miles)
• Emmy's Bubble Tea Lounge (2.1 miles)

Transportation

• U-Haul Neighborhood Dealer (1.5 miles)
• U-Haul Neighborhood Dealer (2.7 miles)

Theaters

• AMC CLASSIC Statesboro 12 (1.7 miles)

Hospitals

• Willingway Hospital (1.9 miles)
• Nami (2.2 miles)
• Clark Medical Group (2.2 miles)

Parks

• S&S Greenway Gentilly Street Trailhead (2.2 miles)