The Rachel House

204 West Colquitt Street, Sparks, GA 31647

For more information about senior living options: (844) 490-3973

4.2 from 5 reviews
5 stars
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Assisted Living Board and Care Home

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    Overall Review of The Rachel House

    Pros

    • pro The staff are very caring.
    • pro They take very good care of the residents.
    • pro Residents love it there.
    • pro The staff communicate with families frequently and provide updates on residents' status.
    • pro The service and employees are excellent.
    • pro The facility feels like a wonderful home away from home for those who need assistance.

    Cons

    • pro The staff were very hard to work with.
    • pro They did not provide care to their mother.
    • pro She fell several times and the family was not notified.
    • pro They refused to provide a transportation report and accused the family of trying to say they were not taking her to appointments.
    • pro The owner gave three different explanations about the fall.
    • pro The staff refused to check on her or call EMS when she was slurring and confused.
    • pro The family had to call 911 themselves to get her to the hospital.
    • pro She sustained a left arm fracture, severe dehydration, a kidney infection, and a concussion.
    • pro The staff were rude and disrespectful to the family and residents.
    • pro They claim the place is not an assisted living home and should not be used for care.

    Review

    Across the range of reviews, The Rachel House is portrayed as a place where care can shine - and where experiences can diverge sharply depending on who is involved in the day-to-day running of the home.

    A common thread in the positive accounts is the sense that staff genuinely care for residents and seek to meet their needs. One reviewer emphasizes that the staff are very caring and attentive, noting that the mom feels loved and well looked after. The writer highlights that the staff make sure she has everything she needs and that the mom is described as very happy and well taken care of. Communication stands out as a strength in this account: family members are kept informed regularly about how the mom is doing, which provides reassurance in a setting where daily changes can occur. The overall tone is warm, with a clear sense of gratitude for the level of personal attention given.

    Several reviewers echo an outstanding level of satisfaction, using emphatic affirmations like "VERY HAPPY OVERALL, HIGHLY RECOMMENDED." In these voices, The Rachel House is praised for the caliber of interaction between staff and residents. Reviewers describe staff as professional, capable of answering any questions in a timely manner, and deeply engaged with the wellbeing of those in their care. The sense of community and belonging is repeatedly highlighted, suggesting that residents experience more than just routine supervision - they feel part of a supportive, active environment. In these descriptions, the place is framed as a home away from home, particularly for those who need some assistance but still want activity and participation in daily life. The combination of professionalism, responsiveness, and a welcoming atmosphere forms the backbone of these glowing impressions.

    Another positive voice focuses on the emotional and practical support provided by the staff. The sentiment is that excellent service and dedicated employees create a living space that feels like a true home for residents who require help with daily activities. The reviewer notes that residents stay active, which contributes to a sense of belonging and purpose for everyone living there. The phrase "I would definitely stay here or put my loved one here" signals a strong level of personal trust and confidence in the facility's ability to deliver consistent care and a positive everyday experience.

    Yet the collection of experiences is not uniformly favorable. One review takes a starkly different turn, urging potential families not to send a loved one to The Rachel House. The writer depicts staff as difficult to work with and accuses them of failing to provide necessary care. In this account, the resident experienced multiple falls, and the family was not notified or kept informed. When the family requested a transportation report to verify records, they were refused and accused of implying that staff were not taking the loved one to appointments. The narrative escalates to a serious health crisis: on Father's Day in 2023, the family received a call that the mother had fallen and was sent by EMS to the hospital, then returned to the home in a taxi. According to the reviewer, there were contradictory explanations from three different staff members, including the owner, Sabrina, about the incident. The mother reportedly appeared slurred and confused when spoken to on the phone, and staff allegedly claimed she had been acting that way since returning from the hospital. The family says they were repeatedly asked to wait and to rely on the staff's judgment rather than calling EMS, eventually having to drive to the facility themselves due to concerns. When they arrived, they found their mother significantly unwell - slurred speech, dehydration, a fracture in the arm, and a kidney infection, with a concussion following a fall. The reviewer states that the mother did not receive timely or adequate care and only improved after leaving the facility for hospital and rehab care. This account characterizes the home as not an assisted living environment and accuses staff of being rude, disrespectful, and indifferent to both residents and families.

    Taken together, these reviews offer a picture of a place capable of delivering high-quality, loving care and effective communication in many circumstances, paired with a cautionary account that highlights potential gaps in care, responsiveness, and coordination with families. The strongest positive messages center on compassionate staff, frequent updates, and a sense of belonging and activity for residents. The most cautionary account centers on perceived neglect, delays in urgent care, inconsistent explanations, and a breakdown in trust between families and management, including specific references to staff members and the owner.

    For someone evaluating The Rachel House, the collection suggests two core messages. First, the experience at this facility can be deeply positive when the staff are attentive, communicative, and engaged with residents' daily lives, yielding happy residents and reassured families. Second, there is a need for diligence and firsthand observations, given the serious concerns raised in the negative account about medical emergencies, disclosure, and responsiveness. If considering this facility, prospective families may want to visit in person, speak with current residents and families, review recent incident reports, and ask targeted questions about fall prevention, timely medical response, notification protocols, and how transportation and appointments are managed. The contrasts within these reviews underscore the importance of clear communication, consistent care standards, and a responsive leadership approach to ensure every resident receives the level of care and respect they deserve.

    Features

    Housing

    • 12 resident community capacity 12 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Rachel House in Sparks, GA is an exceptional board and care home that provides a comfortable and nurturing environment for seniors in need of assistance with their daily activities. Our beautifully furnished community offers a range of amenities to enhance the overall living experience of our residents.

    Within our premises, residents can enjoy delicious meals served in our inviting dining room, which accommodates any special dietary restrictions they may have. The housekeeping services provided ensure that the living spaces are always clean and well-maintained. Our outdoor space provides a tranquil garden where residents can relax and enjoy nature.

    At The Rachel House, we understand the importance of connectivity in today's world, which is why we provide telephone and Wi-Fi/ high-speed internet facilities for our residents to stay connected with their loved ones.

    Our dedicated team of caregivers is trained to provide assistance with various activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that individuals receive the medical attention they require. Residents with diabetes benefit from specialized diets catered specifically to their needs.

    Furthermore, our staff takes care of meal preparation and service for all residents, ensuring they receive nutritious meals throughout the day. Medication management is another crucial aspect of our care services that guarantees individuals take their medications on time.

    Transportation arrangements are provided both for medical purposes and easy access to doctors' appointments. Residents can rest assured knowing they have reliable transportation options available when needed.

    Keeping in mind the importance of socialization and engagement, we offer scheduled daily activities designed to cater to the interests and preferences of our residents. This encourages them to remain active while fostering a sense of community within our home.

    In terms of nearby amenities, The Rachel House benefits from its convenient location. There are two parks nearby where residents can enjoy nature walks or leisurely strolls. Additionally, two pharmacies and three physicians ensure easy access to healthcare services for our residents. There are also numerous restaurants available in the vicinity to provide diverse dining options. Transportation options are readily available, and places of worship offer spiritual opportunities for our residents. Lastly, the presence of five hospitals nearby ensures prompt medical attention in case of emergencies.

    The Rachel House is dedicated to providing a warm and comfortable home for seniors where they can receive personalized care and enjoy a fulfilling lifestyle. We strive to meet the unique needs of each individual while promoting their overall well-being and independence.

    Nearby Places of Interest

    Parks

    • Sparks City Hall (0.5 miles)
    • Reed Bingham State Park (2.4 miles)
    • Reed Bingham State Park (5.7 miles)

    Places of Worship

    • Cottrell Chapel Cme Church (0.6 miles)
    • Jehovah's Witnesses Kingdom Hall (1.9 miles)
    • Piney Grove Missionary Baptist (2.1 miles)
    • Path (2.1 miles)
    • Westside Baptist Church (2.3 miles)
    • Adel United Methodist Church (2.6 miles)
    • Southern Baptist Convention (2.6 miles)

    Restaurants

    • A J's Country Kitchen (1.9 miles)
    • Sunrise Diner (2 miles)
    • Western Sizzlin (2 miles)
    • Wendy's (2 miles)
    • Domino's Pizza (2.1 miles)
    • China Buffet Restaurant (2.2 miles)
    • McDonald's (2.3 miles)

    Physicians

    • Adel Family Medicine (1.9 miles)
    • Family Vision Care (2.1 miles)
    • Family Health Center of Adel (2.1 miles)
    • G & G Family Medicine (12.9 miles)

    Pharmacies

    • Chancy Drugs (1.9 miles)
    • U-Save-it Pharmacy (2.3 miles)
    • Harveys Supermarkets (11.8 miles)
    • Good Neighbor Pharmacy (11.9 miles)
    • Chancy Drugs (12.9 miles)

    Hospitals

    • Cook Medical Center (2 miles)
    • Memorial Hospital Of Adel (2 miles)
    • Cook Medical Center, A Campus of Tift Regional Medical Center (2 miles)
    • Cook County Mental Health Center (4.1 miles)
    • Southwell Medical (4.2 miles)
    • SGMC Berrien Campus (12.4 miles)
    • Berrien County Hospital (12.4 miles)

    Transportation

    • Azalea Aviation (2.1 miles)
    • Adel taxi (2.4 miles)
    • U-Haul Neighborhood Dealer (10.2 miles)
    • U-Haul Neighborhood Dealer (11.8 miles)

    Cafes

    • Elli Maes Kountry Cafe (15.8 miles)

    Frequently Asked Questions

    Where is The Rachel House?

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