First Class

Pros

• The staff are friendly and helpful.
• Dr. T is amazing with a great sense of humor that makes visits fun for kids.
• The office has a welcoming and friendly vibe.
• The experience is clean, professional, and prompt with top-notch customer service.
• Kids leave with smiles after their visits.
• The practice cares for children, including those with special needs, in an exceptional way.
• Nicole is attentive, kind, and always looking out for the family.
• Cameka, the dental hygienist, is fantastic and consistently helpful.
• Ms. Cassandra is knowledgeable and thorough, and patients feel well cared for.
• The team is amazing and highly knowledgeable.

Cons

• One reviewer notes the office marked their children as no-shows for appointments they never received and told them the children were dismissed and could never return.
• A reviewer says they were sent a $75 bill in 2020 for an extraction they never received, with the bill now 90 days past due five years later, and they plan to contest it if it goes to collections.
• Another reviewer claims they were overcharged twice per visit, leaving almost $100 in account credits they only discovered by requesting an itemized bill.
• A reviewer describes the dentist as combative toward a parent who opted out of fluoride for their child.
• A reviewer complains that the wait time is consistently well over an hour before being seen.
• A reviewer states they would not recommend the practice to anyone.

Review

Families describe a wide range of experiences at First Class Pediatric Dentistry, touching the full spectrum from heartwarming care to frustrating administrative hiccups. Several reviews speak to the practice's strengths: a kid-friendly, welcoming environment; clinicians who are engaging, humorous, and truly invested in children's comfort; and a team that goes the extra mile to support parents, explain procedures, and make visits feel less daunting for young patients. Many parents highlight Dr. T as a standout, praising his knowledge, approachability, and sense of humor that helps put kids at ease. The office atmosphere - bright, clean, and lively - often gets credited for turning dental visits into something kids actually look forward to, not dread.

A recurring theme among the glowing reviews is how the staff treats children with warmth and respect. Parents mention that the team is patient, kind, and patient with special needs children, with several reviewers noting that the practice excels at creating a safe, compassionate space. Specific staff members receive frequent praise: Dr. T and his team are described as extremely knowledgeable; the hygienists are described as thorough and careful; and other staff - Nicole, Ms. Cassandra, Cameka - are repeatedly lauded for their attentiveness, kindness, and professionalism. The orthodontist referenced, Dr. Pinder, and her hygienist Chinenye are also highlighted for their patience, clear communication, and supportive coaching that helps kids feel confident about their care.

In addition to the personal care, several families remark on the practice's commitment to never losing sight of long-term dental health. Parents appreciate how clinicians take the time to explain procedures in kid-friendly terms and why certain decisions are recommended, even when the information is nuanced. The reviews consistently emphasize a personalized, attentive approach that makes families feel seen and understood. A sense of partnership between the dental team and parents comes through strongly, with staff offering reassurance and practical tips that families can implement at home, contributing to a more positive overall experience.

The venue itself is repeatedly described as welcoming and engaging for children. People mention a waiting area that's far from boring, filled with books, games, and a TV to help pass the time. The overall environment seems to contribute to the positive experiences, with many parents noting that visits feel less stressful when the staff make an effort to connect with kids and keep them comfortable. One reviewer even highlights a favorable sensory detail, mentioning a pleasant smell that adds to the sense of a well-cared-for space.

Despite the many strengths, the reviews don't shy away from pointing out some downsides. A few families report long wait times, noting that the wait can extend well beyond an hour before they are seen. Administrative processes are another point of friction for some: digital forms upon arrival, a desire for smoother check-in, and occasional billing or insurance concerns. A notable issue raised by several reviewers is billing and payment confusion, including experiences of being charged incorrectly or receiving unclear bills. One poignant reminder from a parent recounts a 2020 issue during the height of the pandemic, where appointments were inconsistently scheduled and follow-up billing disputes lingered for years, culminating in a 2025 notice about a 75-dollar charge for an extraction that supposedly occurred in 2020. The parent expresses strong dissatisfaction with the delay and the sense of being pursued for a past due amount, underscoring a belief that the practice's administrative matters have not always matched the quality of patient care.

Insurance and payment concerns also surface in multiple accounts, including instances of out-of-network complexity, changes in insurance coverage, and at least one claim of being overcharged twice in a single visit, resulting in an unexpected account credit balance. Some reviewers describe the practice as not always aligning with a family's financial expectations or needs - while many praise transparent and helpful staff in navigating coverage, others feel that billing practices could be clearer and more consistent. Nevertheless, even among these concerns, several families note how the team makes efforts to explain options, assist with financing, and maintain open lines of communication when issues arise.

Taken together, the collection of reviews paints a portrait of a pediatric dental office with genuine warmth and expertise that deeply resonates with many families, while also dealing with the real-world challenges of healthcare administration. For many, the practice represents a trusted partner in their children's oral health, delivering compassionate, kid-centered care that's memorable for the right reasons. For others, unresolved billing questions, inconsistent appointment handling, and occasional wait times can cloud an otherwise positive impression. The recurring praise for Dr. T, Dr. Pinder, and the broader team - paired with calls for clearer billing practices and more predictable scheduling - suggests a practice that is widely valued but continually needs to fine-tune its administrative processes to match the high standard of clinical care its patients experience in the chair.

Places of Worship

• Bethany Baptist Church (1 miles)
• Shiloh Christian Church (2.6 miles)
• Mountain Park United Methodist Church (3.8 miles)
• Mountain Park First Baptist Church (4 miles)
• St Stephen The Martyr (5.4 miles)
• New Covenant Christian Ministries (6.5 miles)
• Fairfield Baptist Church (6.8 miles)

Restaurants

• Bay Breeze Seafood (1.2 miles)
• Chili's Grill & Bar (1.3 miles)
• El Jinete Mexican Restaurant (1.5 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.5 miles)
• Wendy's (1.6 miles)
• McDonald's (1.8 miles)
• Sonic Drive-In (1.8 miles)

Physicians

• Ankle And Foot Centers Of Georgia (1.4 miles)
• Abc Pediatrics (2.6 miles)
• Stone Mountain Family Practice (2.7 miles)
• Gynecology and Obstetrics of Dekalb PC (2.7 miles)
• Shah J J MD Faaos (3.4 miles)
• New Snellville Clinic (3.5 miles)
• Stephen Fleming, MD (3.5 miles)

Pharmacies

• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Kroger Pharmacy (4 miles)
• Walgreens (4.7 miles)
• Target Pharmacy (4.9 miles)
• CVS Pharmacy (4.9 miles)
• CVS Pharmacy (5 miles)

Parks

• Mountain Park Park (3.5 miles)
• Lenora Park (4.1 miles)
• Lenora Park Pool (4.3 miles)
• Stone Mountain Park (4.5 miles)
• Almost To The Top Of Stone Mountain (4.7 miles)
• Stone Mountain Walk Up Trail (5.4 miles)
• Redan Park (6.6 miles)

Theaters

• AMC Classic Snellville 12 (5.2 miles)

Cafes

• Panera Bread (5.2 miles)
• Starbucks (6.7 miles)
• Main Street Restaurant (6.7 miles)