First Class in Snellville, GA

Pros

• Dr. T is amazing and great with children.
• The staff are friendly, patient, and genuinely caring.
• The office is clean, modern, and kid-friendly with engaging waiting area amenities.
• Dr. T explains things clearly and puts both parents and kids at ease.
• The hygienists, like Cameka and Lexy, are thorough, kind, and professional.
• Nicole and the front-desk staff provide excellent, attentive service.
• The entire team is warm, professional, and dedicated to top-notch pediatric dentistry.
• Families report stress-free, positive experiences and high-quality care.

Cons

• The office would schedule appointments that the patient never received and would mark them as no-shows.
• The staff allegedly dismissed the patient's children and told them they could never return.
• The billing practices were described as ridiculous, including a $75 charge for an extraction in 2020 that the patient never received and a bill that was five years old.
• Wait times were described as consistently long, with patients waiting well over an hour before being seen.
• The staff's demeanor toward Medicaid patients was criticized as dismissive and unprofessional.
• There were accusations of aggressive upselling and overcharging, including a proposal for "diamond covers" on cavities and subsequent incorrect bills.
• The front desk and office management were described as unprofessional, rude, and disorganized.

Review

First Class Pediatric Dentistry in Snellville, GA is best suited for families with kids who crave a top-tier, kid-forward dental experience, especially where patients with special needs are concerned. The practice earns its strong reputation through a warm, engaging environment, a clean and modern facility, and clinicians who relentlessly tailor care to children. The team's ability to explain procedures in kid-friendly terms, paired with a playful waiting area and staff who routinely go the extra mile, makes routine visits feel less like a chore and more like a positive, even fun, family outing. For families who value long-term relationships with a dentist who understands how to calm anxious children, this is a standout option.

On the flip side, some families may want to consider alternatives. A recurring caveat across reviews is administrative and cost transparency. A few patients report billing disputes, out-of-network surprises, and even periods of miscommunication about charges, which can sour the experience before any drill or X-ray is involved. Wait times can also stretch, sometimes dramatically, and a handful of families describe less than ideal front-desk interactions or scheduling hiccups. For households where predictable pricing, near-perfect punctuality, and consistently smooth admin processes are non-negotiable, it pays to compare options and ask pointed questions about coverage, estimates, and what to expect at check-in.

The practice's core strengths lie in the care experience itself. Clinicians - especially Dr. T and the staff who serve as pediatric specialists - are consistently lauded for their knowledge, bedside manner, and ability to engage children without creating fear. The reviews repeatedly celebrate staff like Cameka, Marquita, and Lexy for their patience, warmth, and practical explanations that help parents feel confident about home care. The office atmosphere reinforces this trust: a clean, kid-friendly setting, opportunities for children to relax or play while waiting, and a demonstrated commitment to making dental visits feel approachable rather than intimidating. For families seeking not only treatment but truly supportive family care, the pros here are compelling.

Yet there are clear drawbacks that cannot be ignored. The most frequently cited concerns are scheduling delays and variability in front-desk service, with some families describing delays of an hour or more and inconsistent communication about why delays occur. A subset of reviews also highlights billing irregularities and high-pressure upsell practices, including disputed charges and aggressive recommendations for expensive procedures or devices. A few accounts mention being dismissed from care over billing or insurance disputes, which understandably makes some prospective patients wary about long-term commitment. These issues don't negate the clinical quality, but they do affect the overall value proposition.

Despite the drawbacks, the pros often offset the cons for families who prioritize exceptional pediatric care and meaningful patient?caregiver relationships. When the dental team explains procedures clearly, uses humor appropriately, and keeps little patients engaged, stress drops and cooperation rises. The consistency of positive experiences, especially for children with special needs or those who have previously had challenging dental experiences, creates a compelling case for this practice as a long-term partner in a child's dental health. The strong record of joyful, repeat visits suggests a deep cultural commitment to making dentistry a positive, repeatable habit rather than a one-off intervention.

For decision-makers weighing options, the takeaway is clear. First Class Pediatric Dentistry is an excellent choice for families who prize exceptional pediatric expertise, a welcoming and child-centered atmosphere, and staff who genuinely care about long-term dental health. Enter with a plan: request an itemized estimate, confirm current in-network status, and ask for a written treatment plan that delineates costs and alternatives. Expect that administrative friction can arise, and be prepared to advocate for clear communication and fair billing. If consistent pricing and flawless scheduling are nonnegotiable, consider alternatives; if the priority is superb pediatric care delivered with warmth and expertise, this practice remains firmly worth exploring.

Places of Worship

• Bethany Baptist Church (1 miles)
• Shiloh Christian Church (2.6 miles)
• Mountain Park United Methodist Church (3.8 miles)
• Mountain Park First Baptist Church (4 miles)
• St Stephen The Martyr (5.4 miles)
• New Covenant Christian Ministries (6.5 miles)
• Fairfield Baptist Church (6.8 miles)

Restaurants

• Bay Breeze Seafood (1.2 miles)
• Chili's Grill & Bar (1.3 miles)
• El Jinete Mexican Restaurant (1.5 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.5 miles)
• Wendy's (1.6 miles)
• McDonald's (1.8 miles)
• Sonic Drive-In (1.8 miles)

Physicians

• Ankle And Foot Centers Of Georgia (1.4 miles)
• Abc Pediatrics (2.6 miles)
• Stone Mountain Family Practice (2.7 miles)
• Gynecology and Obstetrics of Dekalb PC (2.7 miles)
• Shah J J MD Faaos (3.4 miles)
• New Snellville Clinic (3.5 miles)
• Stephen Fleming, MD (3.5 miles)

Pharmacies

• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Kroger Pharmacy (4 miles)
• Walgreens (4.7 miles)
• Target Pharmacy (4.9 miles)
• CVS Pharmacy (4.9 miles)
• CVS Pharmacy (5 miles)

Parks

• Mountain Park Park (3.5 miles)
• Lenora Park (4.1 miles)
• Lenora Park Pool (4.3 miles)
• Stone Mountain Park (4.5 miles)
• Almost To The Top Of Stone Mountain (4.7 miles)
• Stone Mountain Walk Up Trail (5.4 miles)
• Redan Park (6.6 miles)

Theaters

• AMC Classic Snellville 12 (5.2 miles)

Cafes

• Panera Bread (5.2 miles)
• Starbucks (6.7 miles)
• Main Street Restaurant (6.7 miles)