Assistcare PCH

Pros

• Serenity Care and Compassion provides outstanding in-home care for bed-bound clients, with dedicated CNAs.
• Erica, the owner, regularly checks in and offers personalized attention to families.
• The team is caring, compassionate, and detail-oriented in personal care and daily living activities.
• Jada is kind, helpful, and a valued healthcare aide.
• The staff is trustworthy, professional, and deeply committed to patient and family satisfaction.
• Caregivers such as Joyce, Danielle, Jaziah, and others are described as sweet, fun, and highly effective.
• The care is tailored to each family, matching caregivers to patients' unique personalities.
• The care embodies dignity, respect, and compassion, giving families peace of mind.
• Caregivers like Tykesha are seen as blessings, forming close, family-like bonds with patients.
• The organization is responsive and goes above and beyond, including assistance with appointments, medications, and insurance issues.

Cons

• This company has only been in business 3 years, and it certainly shows.
• The reviewer states that Serenity Care Compassion is the worst caregiver service they have ever used.

Review

Serenity Care and Compassion has earned powerful and consistent praise for its in-home care, especially for families navigating the challenges of a bed-bound loved one with cerebral palsy. The testimonials highlight CNAs who bring daily personal care, meticulous repositioning, and help with routine activities around the clock. Families describe tangible improvements in comfort, dignity, and quality of life, noting how the caregivers' patience and thorough approach make everyday tasks - such as personal care and daily living activities - safer and more manageable. The core message across these stories is that compassionate, attentive care can transform a difficult situation into something more bearable, even hopeful.

A central point of distinction for Serenity Care and Compassion is the direct involvement of the owner, Erica. Families repeatedly mention that Erica makes time to check in on the patient and the family, ensuring that every aspect of the care plan runs smoothly and addressing concerns promptly. This level of personalized attention gives families a strong sense of confidence and reassurance, reinforcing the perception that the company genuinely prioritizes patient and family satisfaction. Several reviewers note that if they could rate higher than five stars, they would, underscoring the impact of Erica's hands-on leadership on overall trust and comfort with the service.

Across multiple accounts, individual caregivers are celebrated for their kindness, reliability, and ability to connect with both patients and families. Jada, for example, is described as consistently helpful and kind, contributing to an overall sense of care that goes beyond basic tasks. Other caregivers - such as Tykesha, Joyce, Danielle, Jaziah, and Tierra - are remembered for specific, meaningful contributions: Tykesha's companionship and outings with a mom who valued her presence, Danielle's empathetic care, and Jaziah's encouragement of activities like walking and haircuts. In one poignant note, a caregiver's presence at a loved one's passing is remembered as a blessing, illustrating how Serenity's team can offer comfort and continuity at life's most sensitive moments. Another family speaks to the meaningful, fun, and engaging care Danielle provides - arts and crafts, therapy assistance, and practical support that makes daily life more enjoyable and manageable.

Families repeatedly describe Serenity's approach as a blend of practical reliability and emotional support. The care is noted as "top-shelf" and highly personalized, with plans tailored to address not only physical needs but also emotional well-being for both patients and their families. The company's work is framed as more than care; it's a comprehensive and compassionate experience that respects the patient's dignity and fosters a sense of security in their own home. One reviewer even calls Erica and her team a "gift" that brings peace of mind during very challenging times, highlighting the broader emotional relief that dependable in-home care can provide to families under stress.

There is, however, a contrasting voice among the reviews. One account acknowledges significant frustration, describing Serenity Care and Compassion as a company with serious operational and service gaps. The reviewer notes a perception that the business, allegedly only three years old, struggles with administration and consistency, and that the service experienced numerous missteps. This perspective mentions learning Georgia laws related to caregiver companies in the process of working with Serenity, and characterizes the overall experience as the worst caregiver service they've encountered. This dissenting review is presented as a sharp counterpoint to the otherwise overwhelmingly positive feedback, illustrating that, as with any care provider, experiences can vary and that administrative and regulatory alignment can be critical in delivering consistently reliable service.

Despite the divergent review, many families emphasize Serenity's ability to adapt to individual needs and circumstances. There are stories of a caregiver rotating among a small cadre of trusted staff to maintain familiarity and continuity for the patient, including the practice of having the outgoing caregiver accompany a new caregiver during the initial orientation at the patient's home. Clients also praise the company's responsiveness, with the biller offering assistance with insurance issues and a willingness to accommodate last-minute scheduling changes. The result is a sense of dependable support that extends beyond direct caregiving to include practical, administrative help that smooths the overall experience for families.

Overall, the collective voice paints Serenity Care and Compassion as a deeply caring, professional, and reliable partner for families facing in-home caregiving challenges. The strongest themes center on compassionate, personalized care, the visible dedication of trained CNAs, and the leadership presence of Erica, whose ongoing engagement reassures families that their loved ones are safe and valued at every moment. While there are criticisms worth acknowledging - principally around administrative consistency and regulatory navigation - this body of reviews overwhelmingly emphasizes dignity, respect, and genuine compassion as the defining hallmarks of Serenity's service. For many families, the combination of skilled caregiving, emotional support, and practical coordination creates a level of peace of mind that is hard to achieve elsewhere.

This area of Snellville, Georgia offers a variety of amenities and conveniences suited for senior living. With several dining options nearby such as Waffle House, Bruster's Ice Cream, and Fratelli's Pizza NY Style, residents can enjoy a range of delicious meals without having to travel far. Additionally, there are multiple pharmacies in close proximity including CVS Pharmacy and Walgreens, ensuring easy access to medications and healthcare supplies. For medical needs, there are reputable physicians like Nilanee Karikaran, MD and Carlin Vision within a short distance. Seniors looking for leisure activities can visit the AMC Classic Snellville 12 theater or relax at Lenora Park or Bay Creek Park. Lastly, there are places of worship nearby such as Bethany Baptist Church and Shiloh Christian Church for those seeking spiritual fulfillment. Overall, this part of Snellville provides a well-rounded environment that caters to the needs and preferences of seniors.

Restaurants

• Waffle House (1 miles)
• Bruster's Ice Cream (1.4 miles)
• Fratelli's Pizza NY Style (2.3 miles)
• McDonald's (2.4 miles)
• Firehouse Subs (2.5 miles)
• Summits Wayside Tavern (2.6 miles)
• Cracker Barrel (2.7 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Target Pharmacy (2.4 miles)
• Walgreens (3.3 miles)
• Walgreens (3.6 miles)
• Walgreens (4.4 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (4.6 miles)

Physicians

• Nilanee Karikaran, MD (1.3 miles)
• Carlin Vision (1.3 miles)
• New Snellville Clinic (1.5 miles)
• Stephen Fleming, MD (1.6 miles)
• Shah J J MD Faaos (1.7 miles)
• Badar H Syed (1.9 miles)
• Gwinnet Center for Outpatient Surgery (2 miles)

Cafes

• Panera Bread (2.6 miles)
• Main Street Restaurant (2.6 miles)
• Starbucks (4 miles)
• Panera Bread (4.8 miles)
• Starbucks (5.5 miles)

Theaters

• AMC Classic Snellville 12 (2.6 miles)

Parks

• Lenora Park (3.3 miles)
• Lenora Park Pool (3.7 miles)
• Alexander Park (5.2 miles)
• Bay Creek Park (5.4 miles)
• Mountain Park Park (6.7 miles)

Places of Worship

• Bethany Baptist Church (3.9 miles)
• Berean Bible Church (4 miles)
• Shiloh Christian Church (4.6 miles)