Carewell Health Services

Pros

• Dr. Heidi Chun is an excellent doctor who is thorough, a good listener, and encouraging to lead a healthy lifestyle.
• Dr. Jiyo Shin and her nurse provide excellent care; she listens and addresses health concerns thoroughly; the practice is highly recommended as a family doctor.
• Dr. Jiyo Shin is thorough, friendly, and professional.
• Dr. Roderick Stewart is amazing; his staff are professional and polite; patients leave feeling cared for.
• NP Mary Long, and the Wellstar team, are attentive and thorough, with clear communication of lab results and referrals.
• Dr. Shin is caring and understanding; video visits during COVID-19 were great.
• The Vinings location is awesome, with great doctors and nursing staff.
• Dr. Chin and her team are awesome.
• Dr. Hines delivers an outstanding first visit; he has a calm, attentive bedside manner.
• Dr. Clark is excellent; she listens and finds medical solutions that fit patients' lifestyles and priorities.
• The facility is excellent with a great staff.

Cons

• Patients experienced long wait times for lab work, sometimes over an hour and a half.
• The Wellstar lab was not exclusive to Wellstar clients, leading to prioritization issues and inefficiency for Wellstar patients.
• The hospital staff were perceived as not caring about patients, treating it as just a job.
• The hospital staff left a lot to be desired.
• The blood-drawing lab was understaffed, resulting in long waits.
• Some reviewers felt their disability status or age was questioned by doctors.

Review

Across numerous patient experiences, Wellstar comes through as a health system that many people rely on for thoughtful, patient-centered care. Reviewers consistently emphasize that the providers are thorough, serious about listening, and genuinely encouraging when it comes to adopting healthier lifestyle choices. The overarching tone is one of appreciation for clinicians who combine professionalism with warmth, making visits feel personal, respectful, and productive. The sentiment that care is reliable, compassionate, and well communicated runs through many comments, with patients highlighting how their concerns are heard, explained clearly, and addressed with practical next steps.

Dr. Heidi Chun appears repeatedly as a standout in this family of care. Patients describe her as thorough and very professional, with an ability to listen and motivate them toward healthier living. Several reviewers specifically note her positive demeanor and the impression she leaves - calm, attentive, and easy to talk to. For many families, Dr. Chun has become a trusted physician over multiple years, with comments calling her "one of my favorite doctors" and acknowledging the sense of confidence they gain from her guidance. The Vinings location and Wellstar coordination are also highlighted as part of the favorable experience surrounding Dr. Chun's care.

Dr. Jiyo Shin receives similar praise for being thorough, friendly, and professional. Reviewers repeatedly mention that she listens carefully and addresses health concerns in a comprehensive manner. The appreciation isn't limited to in-person visits; some patients note that even during the pandemic, video appointments with Dr. Shin were a positive and effective experience. Office staff associated with Dr. Shin are described as knowledgeable and attentive, contributing to smooth and reassuring visits.

Dr. Rodrick Stewart, including his work with Westar Health, is celebrated for his listening and caring approach. Patients consistently report feeling truly cared for after their visits, with some describing him as amazing and noting that no detail is left unaddressed. Comments emphasize his ability to check in, listen to how patients feel about themselves, and offer thoughtful guidance on improvements. Dr. Janeen Clark is also praised as a healthcare provider who is highly knowledgeable, approachable, and focused on finding medical solutions that fit a patient's lifestyle and priorities. Several reviews describe annual visits as efficient and straightforward, thanks to her and the team's professional approach.

Dr. Hines and NP Mary Long receive strong endorsements for outstanding patient experiences. One reviewer praises an "outstanding first visit" with Dr. Hines, highlighting a bedside manner that is calm, attentive, and easy to talk to. The sentiment across those comments is that Dr. Hines is competent, clear in communication, and genuinely caring. Mary Long, NP, is commended for patient-centered care, thoroughness, and effective communication of lab results and referrals. Long's long-standing relationship with patients - over many years in at least one case - underscores the continuity and trust many people feel in this practice.

Beyond individual clinicians, the patient feedback paints a broader picture of the Wellstar environment. The facilities are described as new, well organized, and staffed with people who are courteous, professional, and supportive. Reviewers frequently mention efficient appointment experiences, with some noting minimal wait times and a positive atmosphere from check-in to check-out. The overall sentiment is that the system provides a comprehensive, one-stop experience where tests, blood work, X-rays, and consultations can be coordinated within a single building or campus, which many patients find highly convenient and reassuring.

There are also more critical notes that provide balance to the positive narratives. A recurring concern centers on laboratory services, where extended wait times - sometimes over an hour and a half - have affected some patients' experiences. One reviewer points out that Wellstar's lab is not exclusively affiliated with Wellstar clients and that out-of-network individuals also use the facility for blood work, which can complicate wait times. The suggestion offered is to implement a system that prioritizes Wellstar patients or otherwise improve efficiency and staffing at the lab to reduce delays. Another reviewer mentions that while the doctors and ambulatory care may be outstanding, certain hospital staff can feel disengaged, emphasizing the need for ongoing attention to patient-centered service across all departments.

Finally, some reviewers celebrate the positive, almost aspirational aspects of Wellstar care. A vivid analogy likens the experience to a Jetsons-like, highly advanced, one-stop healthcare environment where doctors, nurses, staff, and facilities operate in concert to deliver quick, comprehensive care. For seniors and those with multiple health concerns, the sense of convenience and coordinated services in a single building or campus stands out as a major benefit, reinforcing the impression that Wellstar can deliver both high-quality medical care and an efficient, supportive patient experience.

In sum, the reviews convey a strong, consistent message: Wellstar doctors such as Dr. Heidi Chun, Dr. Jiyo Shin, Dr. Rodrick Stewart, Dr. Janeen Clark, Dr. Hines, and NP Mary Long are trusted for their thorough, compassionate care and effective communication. Patients appreciate the warm, attentive bedside manner, clear explanations, and practical guidance that help them feel informed and hopeful about their health. While the care teams are praised, there is also constructive feedback about lab wait times and some staffing concerns that, if addressed, could further enhance the overall patient experience.

This part of Smyrna, Georgia offers a convenient and diverse range of amenities for seniors considering living in the area. With multiple physicians and healthcare facilities nearby such as Atlanta Behavioral Care, Smyrna Family Medicine, Wellstar Medical Group Northwest Women's Care, and Eye Consultants of Atlanta, residents have easy access to quality medical care. Additionally, there are several pharmacies in close proximity for medication needs. For dining options, there are various cafes and restaurants including Rev Coffee, Zama Mexican Cuisine & Margarita Bar, Olive Garden, and Golden Corral. Parks like Cobb Park and Cochran Shoals provide opportunities for outdoor recreation and relaxation. Nearby theaters like Silverspot Cinema offer entertainment options as well. Overall, this area of Smyrna boasts a mix of healthcare services, dining establishments, parks, places of worship, and transportation options making it an attractive choice for senior living.

Physicians

• Atlanta Behavioral Care (0.4 miles)
• Smyrna Family Medicine (1.4 miles)
• Wellstar Medical Group Northwest Women's Care (2.1 miles)
• Eye Consultants of Atlanta (2.2 miles)
• Smyrna Eye Group (2.3 miles)
• Cobb Women's Center (6.2 miles)
• Wellstar Cobb 1700 Building (6.2 miles)

Cafes

• Rev Coffee (0.6 miles)
• Starbucks ThD (1.2 miles)
• Starbucks (1.9 miles)
• Starbucks (2.2 miles)
• OK Cafe (4.4 miles)
• Starbucks (4.4 miles)
• Starbucks (4.9 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.5 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• McDonald's (1.5 miles)
• Monterrey Restaurant (1.8 miles)
• Zama Mexican Cuisine & Margarita Bar (1.8 miles)
• Olive Garden (1.8 miles)
• McDonald's (1.9 miles)
• Golden Corral (1.9 miles)
• Maggiano's (1.9 miles)

Parks

• Cobb Park (1.8 miles)
• Cochran Shoals - Chattahoochee River (3.7 miles)
• Hurt Road Park (4.7 miles)
• Laurel Park (6.6 miles)

Theaters

• Silverspot Cinema (1.9 miles)
• AMC Parkway Pointe 15 (2.5 miles)

Places of Worship

• The Church of the Apostles (4.3 miles)
• St John United Methodist Church (5.4 miles)

Hospitals

• Northwest Medical Center (4.6 miles)
• USA Vein Clinics (5.8 miles)

Transportation

• Signature Flight Support FTY - Fulton County Airport (6.9 miles)