Visiting Angels

Pros

• Visiting Angels is a very worthwhile organization.
• Visiting Angels were absolutely wonderful in dealing with clients and could meet changing needs on short notice.
• The Savannah team is professional, compassionate, and responsive.
• The care providers give families peace of mind and keep loved ones safe at home.
• The organization maintains a high level of professionalism and kindness.
• The owner and management are accessible and supportive to families.
• The services have made a tremendous difference in daily family life and overall well-being.
• Caregivers attend medical appointments and help clients understand doctors' instructions.

Cons

• They were charged top-tier rates for a companion to bathe their mother, with concerns that the first caregiver could cause a fall and would not complete duties.
• The second caregiver was described as not knowing how to clean at all.
• The final straw was when the caregiver called in to say she could not make it, and the office did not call them.
• They were advised not to use Visiting Angels until there is better quality staff and management.

Review

Visiting Angels in Savannah, GA consistently emerges in these reviews as a worthwhile and compassionate in-home care provider that many families come to rely on. Across multiple anecdotes, clients describe a team that is professional, responsive, and deeply committed to keeping loved ones safe at home. The overarching message is one of gratitude: families feel supported, confident, and at peace knowing a trusted group is overseeing care, attending medical appointments, assisting with daily routines, and providing comforting companionship. The praise runs from the owner-level leadership to the frontline caregivers, underscoring a culture that emphasizes dignity, respect, and personal connection.

Several reviewers highlight the strong, personalized approach the agency takes in matching caregivers with clients. One family notes that after meeting with the director, Mr. Hertzwig, they felt understood and were paired with a caregiver named Tracy who could attend medical appointments, help explain doctors' plans, and maintain a reassuring presence for an aging father while the family managed care from afar. This level of involvement - attending appointments, clarifying medical information, and communicating concerns back to relatives - creates a sense of trust that many families find indispensable. The sentiment is echoed by others who describe caregivers as confident, professional, and capable of engaging with different health realities, from hearing issues to dementia.

Within the breadth of positive experiences, there are a few cautionary notes that acknowledge room for improvement. One reviewer recounts a challenging period with a partner who required bathing, laundry, and housekeeping, where initial concerns about safety and a subsequent caregiver's cleaning ability led to frustration. The reviewer also mentions a communication hiccup when a caregiver called in sick and the office failed to notify the family promptly. The takeaway here isn't a rejection of the agency but a clear call for higher-quality staff and tighter management and scheduling processes to avoid similar situations in the future. It's a reminder that, while the service is highly valued, ongoing attention to caregiver quality and reliable communication is essential to maintain the high trust many families place in Visiting Angels.

Compassion and compatibility are consistently described as hallmarks of the Savannah operation. A number of reviews praise the genuine kindness and thoughtfulness of caregivers who become like family to the clients they serve. For an 86-year-old uncle, the care received is framed as deeply compassionate, underscoring the human touch that distinguishes in-home care from more impersonal options. This warmth is not just about friendliness; it translates into real outcomes - companionship during daily routines, participation in medical appointments, and a steady presence that reduces anxiety for both clients and their families.

Several accounts spotlight the leadership and team dynamics that support care delivery. In one testimonial, Ramona W. credits the management team, particularly the direct involvement of Kevin Hertzwig, with aligning a suitable caregiver (Tracy) who earns the father's respect and becomes a crucial communication link for the family. The testimonials consistently recognize Kevin and his colleagues as accessible, responsive, and deeply dedicated to maintaining high standards of care. The sense of leadership described - the willingness of the owner and supervisors to stay engaged, answer questions, and adapt to changing needs - appears to be a defining factor in the positive experiences reported.

The value of reliability and peace of mind comes up repeatedly. Several reviewers emphasize the ability to reach someone from the organization at any time, including the owner, which provides reassurance when urgent needs arise or when families are navigating the complexities of long-distance care. Stories describe feeling safe leaving a loved one at home with the care team, knowing help is available if a fall occurs or if self-care tasks become too challenging. The recurring theme is that Visiting Angels offers not just practical help but a sense of security and continuity that families can depend on day after day.

Beyond the core caregiving work, there are specific commendations for individual staff members and the ways they contribute to a positive experience. Clients mention caregivers who are punctual, thorough with errands and light housekeeping, and proactive in advocating for the client's needs. Names such as Susie, Joyce, Michelle, Katrina, Kanethia, and Tracy surface in these stories, each associated with dependable, respectful care and a steady, compassionate presence. In one instance, a family credits a caregiver with reducing the veteran's anxiety and making daily life more manageable, while another notes the value of a caregiver who can balance medical needs with meaningful companionship. The consistent thread is that skilled, caring professionals - supported by capable team leadership - make a tangible difference in the daily lives of clients and their families.

Taken together, the collection of reviews paints a portrait of Visiting Angels Savannah as a powerful resource for in-home support. The organization earns strong endorsements for its compassionate staff, personalized caregiver matchups, and leadership that remains accessible to families. While a few experiences point to opportunities for improvement - particularly around caregiver consistency and scheduling communication - the prevailing message is one of trust, relief, and genuine appreciation from families who feel their loved ones are in good hands. For many, Visiting Angels represents a lifeline that sustains independence, preserves dignity, and offers precious peace of mind in the daily reality of aging and caregiving.

This area of Savannah, Georgia is a vibrant and convenient location for senior living. With several medical facilities nearby such as Savannah Cardiology, Savannah Pain Management, and various pharmacies like CVS and Walgreens, residents have access to quality healthcare services within a short distance. There are also reputable restaurants like Bonefish Grill and Ole Times Country Buffet for dining options, as well as parks such as Ardsley Park - Hedman Park and Lake Mayer Park for leisurely activities. Additionally, the presence of hospitals like St Joseph's/Candler Health and Memorial University Medical Center ensures that seniors have quick access to emergency medical care if needed. Overall, this neighborhood offers a mix of amenities that cater to the needs of older individuals looking for a comfortable and convenient place to live.

Physicians

• Savannah Cardiology (0.1 miles)
• Savannah Pain Management (0.2 miles)
• Walker T Pendarvis, DMD, MHS (0.2 miles)
• Reames IV Davis L MD - Davis L Reames, MD (0.2 miles)
• Dr Willie Epps (0.5 miles)
• Optim Orthopedics (0.7 miles)
• The Georgia Institute For Plastic Surgery (0.7 miles)

Restaurants

• Bonefish Grill (0.2 miles)
• Ole Times Country Buffet (0.6 miles)
• Sunnyside Up (1 miles)
• Baker's Pride Bakery (1 miles)
• Taco Bell (1.1 miles)
• McDonald's (1.1 miles)
• Green Tea Restaurant (1.1 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Candler Prescription Center at Candler Hospital (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (0.9 miles)
• Compounding Solutions of Savannah (1 miles)
• Kroger Pharmacy (1 miles)
• CVS Pharmacy (1.4 miles)

Hospitals

• St Joseph's/Candler Health (1 miles)
• Memorial University Medical Center - Pediatric ICU (1.5 miles)
• Memorial Neuro ICU (1.5 miles)
• Memorial Heart and Vascular (1.5 miles)
• Memorial Health University Medical Center Answerone/Nurseone/Switchboard (1.5 miles)
• Georgia Regional Hospital (2.3 miles)

Parks

• Ardsley Park - Hedman Park (2.2 miles)
• Lake Mayer Park (2.4 miles)