FirstLight Home Care - Savannah/Hilton Head

Pros

• FirstLight Home Care is a great company to work for and offers flexible schedules.
• FirstLight Home Care provides prompt service and arranges care and transportation even on short notice, with staff like Warren noted for punctuality and friendliness.
• FirstLight Home Care is very responsive and ensures clients do not go without service.
• Clients highly recommend FirstLight Home Care for its caring and compassionate service that meets their needs.
• Heather and Annette are praised for their caring and supportive presence, ensuring loved ones receive excellent care.
• FirstLight Home Care has been instrumental in providing comprehensive care, including concierge services and private aide support.
• Jenny and Stephen are among the best individuals to work with in the market, reflecting well on FirstLight Home Care.
• The staff deliver personal, heartfelt service and make families feel that someone is watching out for their loved ones.
• The Savannah team delivers exceptional service and genuine care.
• FirstLight Home Care offers high-quality care at reasonable prices and handles a variety of situations with flexibility.

Cons

• They state that home care was never provided for their father.
• They allege that a refund check was promised but never received, with conflicting explanations about cashing and reissuing.
• They report that staff would not answer calls, and offices claimed corporate instructed not to reissue the check.
• They claim attempts to contact the Better Business Bureau were unanswered and that the attorney general will get involved.

Review

The reviews collectively paint a strong portrait of FirstLight Home Care as a company that families turn to when they need reliable, compassionate, and flexible support for aging loved ones. Across multiple experiences, clients consistently describe the agency as responsive, personable, and deeply attuned to individual needs. A recurring theme is the ability to flex schedules and secure care and transportation quickly, even on short notice, which many families find essential when plans can shift suddenly. One reviewer notes that FirstLight was among the few providers who promptly answered the call and arranged care and transportation immediately, underscoring the team's readiness to step in without delay.

People who interact with FirstLight frequently mention specific staff members who make a meaningful difference. Warren, for example, is repeatedly highlighted for his reliability in transport and punctuality, paired with a personable demeanor that puts families at ease. Jenny Price is frequently cited as personally invested in client care, with several reviews describing her as someone who remains engaged and responsive to questions and concerns. Heather is praised for being compassionate and supportive, and Annette is acknowledged for dedicating substantial time to a loved one - one reviewer notes that Annette had been by their mother's side for a year. In addition, Steve is mentioned as a helpful member of the team, and the Savannah office is consistently described as delivering when families need it most. These individual touches - home check-ins, private aid services, and a sense that someone is truly watching over a loved one - help create the feeling that FirstLight functions as a family-like extension of the client's circle.

The breadth of services and the way they're delivered also stand out. Reviewers describe a range of offerings from concierge-style support, such as regular home check-ins, to more hands-on caregiving in assisted living or private arrangements. The company is commended for going above and beyond to ensure loved ones receive the best possible care, with many noting that FirstLight helped manage the complexities that come with aging relatives who live at a distance. The emphasis on care that respects dignity, independence, and personalized attention resonates throughout the feedback. Families highlight not only the practical help - scheduling, transportation, and in-home support - but also the emotional reassurance that comes with knowing someone is looking out for their relative as if they were family.

Affordability and adaptability emerge as additional positive threads. Several reviews mention reasonable pricing and a willingness to work with various circumstances, which helps families who are navigating budget considerations alongside caregiving needs. The sentiment across these comments is one of trust and relief: FirstLight is not simply a service provider but a partner that can adjust to the evolving requirements of a loved one's health and daily living needs. The overall message is one of confidence in the team's ability to deliver high-quality care while maintaining a human-centered approach that respects both the patient and the family.

Amid the many affirmations, there is one notably critical account that tempers the otherwise consistently glowing feedback. A reviewer describes a troubling experience surrounding at-home care for a father who passed away shortly after discussions began. According to this account, care was not provided as promised, and issues with refund processing and communication followed. The reviewer alleges miscommunication about a refund check, claims that checks were cashed or canceled in inconsistent ways, and reports that follow-up with both the office and corporate channels did not resolve the situation. The reviewer also mentions contacting the Better Business Bureau and considers involving the attorney general. This single narrative stands in contrast to the largely positive sentiment elsewhere but is presented here to reflect the range of experiences that families may encounter. It serves as a reminder that, as with any care provider, clear communication, transparent billing, and prompt issue resolution are crucial - and that prospective clients may wish to confirm these processes directly with the agency.

Taken together, the collection of reviews presents FirstLight Home Care as a compassionate, customer-focused organization that many families rely on for dependable and flexible in-home care. The majority of feedback emphasizes quick responsiveness, attentive and personable staff, and a broad suite of services designed to support aging relatives in a way that preserves dignity and independence. The praise for individual team members - Warren, Jenny Price, Heather, Annette, Steve, and others - reflects a culture of personal dedication that resonates with families who value feeling truly watched over, even from a distance. While the negative experience noted by one reviewer highlights the importance of robust communication and reliable billing practices, the overall impression remains that FirstLightHome Care has earned trust for many clients who need compassionate, high-quality care for their loved ones.

This part of Savannah, South Carolina, offers a wide range of amenities and services that cater to the needs of seniors. With several physicians' offices nearby, including specialists in eye care, gastroenterology, plastic surgery, and allergy and asthma treatment, residents can easily access quality healthcare. The proximity to Lake Mayer Park provides a peaceful outdoor space for leisurely walks or picnics. Additionally, there are several dining options within a short distance, ranging from fast food to buffet-style restaurants. Pharmacies are readily available for medication needs, and there are multiple hospitals in the vicinity for emergency medical care. Overall, this area offers convenience and accessibility for older adults looking to retire in a community with various resources close at hand.

Physicians

• Boland Eye Center PC/Eyewear Studio (0.4 miles)
• Dr. Jules Victor III, MD (0.9 miles)
• Southcoast Medical Group (0.9 miles)
• Coastal Allergy & Asthma PC (1 miles)
• Arrow Allergy Research (1 miles)
• Georgia Gastroenterology Group (1 miles)
• Finger and Associates Plastic Surgery Center (1 miles)

Parks

• Lake Mayer Park (0.5 miles)

Restaurants

• McDonald's (0.9 miles)
• Green Tea Restaurant (1 miles)
• McDonald's (1 miles)
• Sonic Drive-In (1.1 miles)
• Taco Bell (1.3 miles)
• Ole Times Country Buffet (1.6 miles)
• McDonald's (1.6 miles)

Pharmacies

• Health Delivery Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Kroger Pharmacy (1.4 miles)
• Lewis Brothers (2.1 miles)
• Walgreens (2.2 miles)
• Candler Prescription Center at Candler Hospital (2.3 miles)

Hospitals

• Georgia Regional Hospital (0.9 miles)
• St Joseph's/Candler Health (1.2 miles)
• Memorial Neuro ICU (2.5 miles)
• Memorial Heart and Vascular (2.6 miles)
• Memorial Health University Medical Center Answerone/Nurseone/Switchboard (2.6 miles)
• Memorial University Medical Center - Pediatric ICU (2.6 miles)