FirstLight Home Care - Savannah/Hilton Head in Savannah, SC

Pros

• They are wonderful.
• The caregivers are dependable, attentive, and treat clients with dignity and respect.
• FirstLight Home Care of Savannah is truly exceptional.
• The team demonstrates professionalism, compassion, and a genuine commitment to outstanding care.
• They communicate clearly and consistently and go above and beyond to meet individual needs.
• They carefully select and train their staff, resulting in high-quality care and kindness.
• They make a challenging time much easier for families.
• They respond promptly and arrange care and transportation efficiently.
• They provide personal, heartfelt service and make families feel that someone is watching out for their loved ones.
• They truly care about their customers and provide outstanding service.

Cons

• They never provided home care for the father after the discussion.
• They promised a refund check but never issued it, later claimed it was cashed and canceled a replacement, with no further response.
• They would not answer phone calls or respond to visits to their offices.
• They did not respond to Better Business Bureau inquiries or emails.
• The reviewer cautions others to stay away from them.

Review

FirstLight Home Care in Savannah/Hilton Head is best suited for families who want their loved ones to stay comfortably at home with steady, compassionate support from trained caregivers. It works well for seniors who need help with daily tasks, light housekeeping, transportation, and consistent check-ins, while preserving independence and familiar routines. The service shines for families who live in or near Savannah and who value reliable staffing, clear communication, and a hands-on partner who can coordinate care without moving the elder into a facility. In short, this is the choice for those who prioritize peace of mind, personalized attention, and a home-centered approach to aging in place.

What sets FirstLight apart is the depth of personal attention and the reliability of its team. Clients repeatedly emphasize dependable caregivers who treat seniors with dignity and respect, and who tailor care to individual needs rather than offering a one-size-fits-all solution. The company’s staff are described as carefully selected and well trained, with managers who communicate consistently and advocate for the client’s preferences. Families report that the care feels intimate and genuinely attentive, almost like extending the family’s own circle of support. The practical benefits are equally compelling: flexible scheduling, quick responses to changing needs, and a willingness to address non-medical tasks that lighten the load on busy caregivers and families alike. When a caregiver is needed on short notice, FirstLight often proves capable of stepping in, which translates into real peace of mind for families juggling work, travel, and medical appointments.

This service’s strongest offset to the typical caregiving drawbacks is its scope and coherence. At its best, FirstLight acts as a full-service support partner: coordinating transportation, performing home-check-ins, and providing what many reviewers call concierge-level assistance. Families repeatedly highlight the immediacy of support, care that arrives quickly, communications that stay clear, and staff who stay with the client through changing conditions, from independent living to post-hospital recovery. The emotional and logistical relief is palpable for relatives who live a distance away or those who cannot be physically present every day. The net effect is a stabilizing force that preserves routines, reduces caregiver burnout, and keeps the elder safely and comfortably at home longer than might be possible without professional help.

Every review portfolio includes at least one cautionary note, and FirstLight is not immune to that reality. One review cites a billing and refund dispute that escalated beyond the local office, suggesting that not all administrative interactions unfold perfectly. While this stands in stark contrast to the overwhelming positive sentiment, it does offer a practical reminder: like any service-heavy operation, there can be hiccups in paperwork or follow-through. The prudent approach is to establish clear written expectations, designate a single point of contact, and insist on timely updates and documentation. In practice, this translates to requesting written care plans, defined backup coverage, and explicit schedules, so that any potential miscommunication is caught early and resolved without impacting the elder’s daily routine.

Viewed through a decision-focused lens, the pros strongly outweigh the cons for families seeking in-home care over a facility-based alternative. The home-life advantages, familiar surroundings, individualized attention, and the ability to maintain a familiar daily rhythm, are precisely what many seniors and their families value most. For elders who require daily assistance but do not need constant clinical supervision, FirstLight provides a robust model of care that keeps the senior integrated in the home, with a responsive team ready to adapt to mobility changes, medication reminders, or transportation needs. The trade-off is most noticeable for those who require round-the-clock medical oversight, intensive memory-care programming, or the structured social environment of a true independent living/assisted living campus. In such cases, a traditional community may be a better fit.

Families weighing a choice should confirm a few practical specifics before committing. FirstLight’s price point is described as reasonable relative to the level of personalized service, but it remains essential to map hours of coverage, caregiver-to-client ratios, and the plan for overnight or weekend support. Ask about care coordination, who conducts assessments, how care plans are updated, and how communication is handled when needs change. Ensure there is a clear escalation path for emergencies and a plan for caregiver continuity, so a preferred aide isn’t suddenly unavailable. Finally, use the positive experiences cited by others as a benchmark: consistent, compassionate caregivers; prompt, respectful communication; and a willingness to handle both routine errands and nuanced caregiving tasks with a human touch. When these elements align with a family’s priorities, FirstLight emerges as a compelling, well-rounded option for aging in place.

The bottom-line recommendation is straightforward. This community is an excellent fit for families seeking reliable, compassionate, home-centered care in the Savannah/Hilton Head region, with a strong emphasis on personalized service, caregiver continuity, and practical support that reduces family stress. It serves well those who value dignity, independence, and a hands-on partner who can manage transportation, daily tasks, and routine check-ins. Potential drawbacks are limited and mostly administrative in nature; most families will find the emotional and logistical relief to be transformative. For seniors who require ongoing, highly clinical supervision or who are best served by a structured, facility-based social setting, exploring alternatives is wise. Otherwise, FirstLight stands out as a practical, confident choice for enabling aging in place with grace, security, and real peace of mind.

This part of Savannah, South Carolina, offers a wide range of amenities and services that cater to the needs of seniors. With several physicians' offices nearby, including specialists in eye care, gastroenterology, plastic surgery, and allergy and asthma treatment, residents can easily access quality healthcare. The proximity to Lake Mayer Park provides a peaceful outdoor space for leisurely walks or picnics. Additionally, there are several dining options within a short distance, ranging from fast food to buffet-style restaurants. Pharmacies are readily available for medication needs, and there are multiple hospitals in the vicinity for emergency medical care. Overall, this area offers convenience and accessibility for older adults looking to retire in a community with various resources close at hand.

Physicians

• Boland Eye Center PC/Eyewear Studio (0.4 miles)
• Dr. Jules Victor III, MD (0.9 miles)
• Southcoast Medical Group (0.9 miles)
• Coastal Allergy & Asthma PC (1 miles)
• Arrow Allergy Research (1 miles)
• Georgia Gastroenterology Group (1 miles)
• Finger and Associates Plastic Surgery Center (1 miles)

Parks

• Lake Mayer Park (0.5 miles)

Restaurants

• McDonald's (0.9 miles)
• Green Tea Restaurant (1 miles)
• McDonald's (1 miles)
• Sonic Drive-In (1.1 miles)
• Taco Bell (1.3 miles)
• Ole Times Country Buffet (1.6 miles)
• McDonald's (1.6 miles)

Pharmacies

• Health Delivery Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Kroger Pharmacy (1.4 miles)
• Lewis Brothers (2.1 miles)
• Walgreens (2.2 miles)
• Candler Prescription Center at Candler Hospital (2.3 miles)

Hospitals

• Georgia Regional Hospital (0.9 miles)
• St Joseph's/Candler Health (1.2 miles)
• Memorial Neuro ICU (2.5 miles)
• Memorial Heart and Vascular (2.6 miles)
• Memorial Health University Medical Center Answerone/Nurseone/Switchboard (2.6 miles)
• Memorial University Medical Center - Pediatric ICU (2.6 miles)