FirstLight Home Care - Savannah/Hilton Head in Savannah, SC

Pros

• It is regarded as a great company to work for, with flexible scheduling.
• They provide great service, promptly responding and arranging care and transportation immediately.
• Warren has been amazing with transport and punctuality, and is very personable.
• Everyone involved has been professional and understanding of clients' needs.
• FirstLight Home Care is highly recommended.
• FirstLight is a very responsive company.
• FirstLight ensures clients do not go without service.
• Heather is caring and supportive.
• Jenny Price is personally invested in making sure that all clients are well taken care of.
• FirstLight goes above and beyond to help and ensure loved ones get the best care possible.

Cons

• They claim FirstLight did not provide home care for their father after he died.
• They allege a refund check was promised but never arrived.
• They state someone cashed the refund check, then it was canceled and reissued, but they never received any check.
• They report they cannot reach Jenny by phone and that staff say corporate advised not to reissue the check.
• They say they contacted the Better Business Bureau with no response, and that the attorney general will get involved.
• They warn others to stay away from the company.

Review

FirstLight Home Care Savannah/Hilton Head is best for families seeking dependable, in-home support that keeps a loved one at home rather than moving into a facility. The service is well suited to seniors with mobility challenges, post-acute needs, or daily caregiving tasks who still want to preserve independence. What stands out is a care model built on rapid responsiveness, flexible scheduling, and staff who develop a genuine rapport with clients and their families. For long-distance families, the ability to arrange timely check-ins, updates, and transportation without micromanagement translates into meaningful peace of mind and practical reassurance.

Those weighing alternatives should consider whether 24/7 supervision or a more structured campus environment with built-in social programs is necessary. If a setting with continuous on-site nursing, round-the-clock monitoring, or highly formal programming is essential, explore other options, including facility-based communities. A note of caution comes from a single negative review about billing and communication; while not representative of the broader experience, it underscores the need for clear contracts, transparent billing practices, and a dedicated point of contact to resolve disputes quickly.

The strongest positives center on responsiveness and reliability. FirstLight Savannah/Hilton Head earns high marks for promptly arranging care and transportation, often with short notice, and for staff described as professional and personable. Families repeatedly value concierge-style check-ins, effective coordination during hospital-to-home transitions, and the ability to tailor services as conditions change. The combination of flexible scheduling, perceived value, and staff commitment helps reduce caregiver fatigue and gives remote families confidence that a loved one is being watched over with care.

Those strengths effectively offset the main concerns when viewed through practical lenses. The notable refund/billing issue in one review can be mitigated by insisting on a written service agreement, a single point of contact, and a clear timeline for payments and reimbursements before services begin. In return, the care team's evident dedication - coupled with anecdotes about warmth, compassion, and genuine investment in clients - produces steadier daily support and fewer gaps in oversight. When operations run smoothly, this model delivers tangible relief for families managing complex schedules and medical needs.

It's important to acknowledge what FirstLight is not. This arrangement is not a residential facility with constant on-site supervision; it is an in-home care service designed to supplement family caregiving and support transitions, including moving between independent living and assisted living settings as needed. Prospective clients should assess whether the home-care framework aligns with expectations for social engagement, overnight supervision, and the level of professional nursing involvement required. The right fit hinges on balancing the desire to keep a loved one at home with the reality of the level of oversight that home care can consistently provide.

Bottom line: FirstLight Savannah/Hilton Head is a robust, practical choice for families prioritizing timely, compassionate in-home care, coordinated transportation, and ongoing staff engagement that keeps a loved one safely at home. The service earns trust through sustained, high-quality interactions and adaptable arrangements that accommodate changing needs. If absolute billing transparency and 24/7 supervision are non-negotiable, it warrants comparing alternatives - either other home-care providers or facility-based options - to ensure the match between expectations and realities. Overall, this community presents a experienced, capable option for maintaining independence with dependable home-care support.

This part of Savannah, South Carolina, offers a wide range of amenities and services that cater to the needs of seniors. With several physicians' offices nearby, including specialists in eye care, gastroenterology, plastic surgery, and allergy and asthma treatment, residents can easily access quality healthcare. The proximity to Lake Mayer Park provides a peaceful outdoor space for leisurely walks or picnics. Additionally, there are several dining options within a short distance, ranging from fast food to buffet-style restaurants. Pharmacies are readily available for medication needs, and there are multiple hospitals in the vicinity for emergency medical care. Overall, this area offers convenience and accessibility for older adults looking to retire in a community with various resources close at hand.

Physicians

• Boland Eye Center PC/Eyewear Studio (0.4 miles)
• Dr. Jules Victor III, MD (0.9 miles)
• Southcoast Medical Group (0.9 miles)
• Coastal Allergy & Asthma PC (1 miles)
• Arrow Allergy Research (1 miles)
• Georgia Gastroenterology Group (1 miles)
• Finger and Associates Plastic Surgery Center (1 miles)

Parks

• Lake Mayer Park (0.5 miles)

Restaurants

• McDonald's (0.9 miles)
• Green Tea Restaurant (1 miles)
• McDonald's (1 miles)
• Sonic Drive-In (1.1 miles)
• Taco Bell (1.3 miles)
• Ole Times Country Buffet (1.6 miles)
• McDonald's (1.6 miles)

Pharmacies

• Health Delivery Pharmacy (0.9 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Kroger Pharmacy (1.4 miles)
• Lewis Brothers (2.1 miles)
• Walgreens (2.2 miles)
• Candler Prescription Center at Candler Hospital (2.3 miles)

Hospitals

• Georgia Regional Hospital (0.9 miles)
• St Joseph's/Candler Health (1.2 miles)
• Memorial Neuro ICU (2.5 miles)
• Memorial Heart and Vascular (2.6 miles)
• Memorial Health University Medical Center Answerone/Nurseone/Switchboard (2.6 miles)
• Memorial University Medical Center - Pediatric ICU (2.6 miles)