An Angel Care In Home Services for Seniors

Pros

• Visiting Angels is described as a professional, compassionate, and reliable home care provider.
• Families report peace of mind and confidence when their loved ones are cared for by Visiting Angels.
• The Savannah team, led by Kevin Hertzwig, is praised for responsiveness and high standards.
• Caregivers are attentive, trustworthy, and capable of supporting medical appointments and daily needs.
• Management and staff communicate clearly and regularly to meet expectations.
• The services are flexible and dependable, accommodating changing needs on short notice.
• Clients feel their loved ones are safe, comfortable, and well cared for at home.
• Many reviewers describe the caregivers as "angels" who make a meaningful positive difference.

Cons

• One reviewer said they were charged top tier for a companion to bathe their mother and handle laundry and cleaning.
• The reviewer feared the first caregiver would cause a fall and would not complete all duties, especially bathing.
• Another reviewer described the second caregiver as a kid who did not know how to clean at all.
• The final straw was when the caregiver called in to say she could not make it, and the office did not call the family.
• A reviewer urged others not to use Visiting Angels until they improve the quality of people and management.
• A reviewer noted that sometimes the angels needed encouragement to speak up and advocate for the elder's self-care needs.
• A reviewer who had previously used another agency stated they were dissatisfied with that agency before switching to Visiting Angels.

Review

Across Savannah, Visiting Angels is described by families as a worthwhile, compassionate, and highly professional partner in home care. The reviews consistently highlight how the agency meets evolving needs on short notice, keeps loved ones safe and comfortable at home, and provides a level of personal attention that brings real peace of mind. Families note that the team is not only skilled and reliable, but also genuinely caring, with staff who communicate well and stay connected with family members who may be managing care from a distance.

Several accounts center on the strength of individual caregivers who become trusted members of the family's circle. One reviewer speaks of Tracy, a Direct Care Professional, whose professionalism and warm presence made a lasting impression on a soon-to-be 90-year-old father. Tracy's involvement goes beyond daily tasks: she attends many medical appointments, helps the patient understand what doctors are saying, and relays concerns back to the family. The father's sense of respect, admiration, and confidence in Tracy is repeatedly cited as invaluable for managing his care from afar, and the reviewer enthusiastically recommends Visiting Angels of Savannah based on this experience.

Leadership and accessibility also come up in several testimonials. The Savannah proprietor, Kevin Hertzwig, is frequently highlighted for his hands-on approach. One reviewer recalls meeting with Hertzwig, who listened to concerns and matched them with a caregiver who could meet their needs. The impact of his leadership is underscored by stories of Kevin's responsiveness during difficult times - checking in daily, offering whatever help was needed, and even coordinating additional services or support beyond standard caregiving. In one memorable note, Kevin is credited with dropping everything to ensure the care required, a reminder of the personal commitment that many families feel behind the agency's day-to-day care.

The care provided often emphasizes support for veterans and the ability to maintain independence at home. Several reviewers mention the reassurance that their veteran loved ones receive care that respects and preserves dignity, with caregivers who are attentive, compassionate, and capable of easing the veterans' daily challenges. The companionship provided by the visiting angels is described as not only practical but also emotionally comforting, helping to alleviate confusion and anxiety for both the patients and their families. The sense of security - knowing someone reliable is there to help, answer questions, and accompany a loved one to appointments - repeatedly emerges as a central benefit.

What it feels like to work with Visiting Angels in Savannah is conveyed through stories of dependable, personable caregivers. Reviewers mention workers who show up on time, communicate well with family members, and maintain a warm, respectful presence. Names like Michelle, Susie, Joyce, Katrina, Kanethia, and Tally appear in multiple accounts as caregivers who made a real difference - handling laundry, errands, light housekeeping, and nightly care with patience and competence. Families appreciate the ability of the agency to be flexible: to be there when needed, yet to step back when services aren't required, and to coordinate care that aligns with the patient's evolving needs.

Despite the overwhelmingly positive experiences, there is a note of caution from at least one reviewer who describes a less favorable experience. They recount being charged top-tier rates for a companion intended to help with bathing and other tasks, concerns about a caregiver who did not meet expectations, and a no-call/no-show incident that left them frustrated. This reviewer called for improvements in staff quality and management before they would feel comfortable recommending the agency again. It's a reminder that, while many families report outstanding results, experiences can vary and staffing consistency remains a live concern for some.

Overall, the Savannah region's Visiting Angels are portrayed as a trusted, compassionate, and effective home-care provider. Families frequently credit the organization with enabling their loved ones to remain in familiar surroundings while receiving dignified, attentive care. The combination of empathetic caregivers, proactive management, and a leadership team that is accessible and invested in the clients' wellbeing appears to create a strong, positive impact on daily life - helping families balance caregiving responsibilities with their other commitments, and offering veterans and non-veterans alike a steady, caring presence in the home. While there are individual differences in experience, the prevailing sentiment is that Visiting Angels of Savannah delivers meaningful support, professional care, and a hopeful sense of stability for families navigating aging and caregiving.

Physicians

• Immediate Med (0.3 miles)
• Martins, Raymond Starland Family Practice (0.4 miles)
• Epps Medical Associates (0.4 miles)
• The Hand & Shoulder Center of Coastal Empire Orthopedics (0.5 miles)
• Coastal Health And Wellness (0.8 miles)
• Finger and Associates Plastic Surgery Center (1.2 miles)
• Savannah Plastic Surgery (1.4 miles)

Pharmacies

• Lewis Brothers (0.4 miles)
• CVS Pharmacy (0.8 miles)
• Lo Cost Pharmacy (1.2 miles)
• Kroger Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.1 miles)

Restaurants

• Troy Mediterranean Cuisine (0.4 miles)
• Omelette Cafe (0.6 miles)
• Sonic Drive-In (0.8 miles)
• McDonald's (0.9 miles)
• Culver's (1 miles)
• Carey Hilliard's (1.2 miles)
• Taco Bell (1.3 miles)

Hospitals

• St Joseph s Transitional Care Unit (1.7 miles)
• St Joseph's/Candler Health (2.1 miles)
• Georgia Regional Hospital (2.7 miles)
• Memorial Neuro ICU (3.5 miles)

Parks

• Lake Mayer Park (2.3 miles)