Comfort Keepers of Ringgold

Pros

• Shelby Turner is awesome, compassionate, and goes above and beyond for clients.
• Lawrence is amazing, caring, and a hard worker whom clients would recommend to anyone.
• Susan is a loved caregiver who greatly helps with taking care of mom and is essential to the family.
• The Comfort Keepers Chattanooga staff is caring and compassionate.
• Comfort Keepers Chattanooga provides professional, compassionate in-home care that makes a difference in seniors' lives.
• The owner and team are great and highly recommended.
• The team goes out of their way to ensure things are done right and clients are well taken care of.
• Jennifer is described as a jewel by clients.
• The service offers a brief introductory video for caregivers that families appreciate.

Cons

• The service was described as lackluster and subpar overall.
• Caregivers were chronically late and inconsistent, forcing schedule changes.
• The client was charged full time for shifts where the caregiver was late or not present.
• A caregiver allegedly stole a personal mug and tried to hide it.
• Requests to change caregivers were not fulfilled promptly, showing a lack of urgency.
• There was a general lack of urgency, timeliness, and communication from management.
• The experience was stressful and required excessive effort to obtain reliable coverage.
• Management sometimes acted as if they didn't know staff were leaving.
• The client fears the franchise may rely on only a small pool of caregivers.

Review

In the chorus of experiences shared about Comfort Keepers in Chattanooga, a wide spectrum of stories emerges. Some families speak glowingly of the care their loved ones received, citing compassionate caregivers, responsive staff, and a company that truly seems to value personal connection. Others recount a more troubling reality: chronic schedule upheaval, perceived lapses in professionalism, incidents that shook their trust, and a sense that the effort required to supervise and fix problems often outweighed the practical help they were paying for. Taken together, the reviews paint a company that can feel like two very different organizations depending on who you work with and when.

A common theme among the more negative accounts is the difficulty of getting consistent, reliable care. One reviewer describes a two-month window at 21 hours per week during which the experience was "unfortunate" and the issues "too numerous to accept or tolerate." Punctuality stands out as a persistent problem; caregivers were frequently late, sometimes by more than a dozen minutes, and shifts were restructured or reassigned rather than kept on schedule. The reviewer reports being forced to continually adapt their own schedule to accommodate others, which defeats the purpose of paying for predictable coverage. The situation reached a point where, despite assurances from management that problems would be addressed, improvements never materialized.

That same account goes further to describe financial concerns tied to the services. The reviewer notes being charged for full time on shifts where the caregiver was not actually present for the full duration because of late arrivals. The breakdown apparently culminated in the first caregiver being pulled from shifts after repeated lateness, including a shift that was 30 minutes late, followed by a suggestion to leave early. In another troubling episode, a second caregiver allegedly took property from the home - a coffee mug valued at under $10 - while attempting to hide the act. The reviewer's effort to address the issue culminated in a notice and a documented mug recovery, but there's a lingering sense of distrust about whether the same staff were still employed by the Chattanooga franchise. The reviewer ultimately chose to terminate services, feeling that the combination of staff turnover, miscommunication, and lack of urgency created unnecessary stress during an already difficult time.

Personal security and trust are also central to the more negative narratives. The same reviewer describes using home surveillance to verify staff actions and reports that management's response felt paltry or evasive rather than proactive. The sense that "deaf ears" greeted their concerns and the impression that staff could do little more than sleep or sit idle when they should have been assisting leaves a lasting impression of frustration. A pattern of staff changing frequently, coupled with what the reviewer perceived as insufficient oversight from management, contributed to a decision to withhold future access to the home.

Against these discouraged notes, the reviews are not devoid of strong praise. A substantial portion of the feedback centers on particular caregivers and staff members who stood out in a sea of mixed experiences. One reviewer is effusive about Lawrence, calling him amazing, caring, and a hard worker - someone they would recommend unreservedly. Shelby is praised as "awesome" and described as the most compassionate advocate a family could want, with the ability to treat clients like family. The positive sentiment extends to a broader sense that the company, when operating smoothly, demonstrates genuine care and reliability.

Several testimonials emphasize the value of responsive, professional staff and the role of dedicated individuals in making a difference. A financial advisory group that works with Comfort Keepers highlights Shelby Turner as a standout resource, noting responsiveness, compassion, and the ability to quickly cover unforeseen issues. Many reviews echo this sentiment, using phrases like "caring and compassionate," "professional," and "well run." Customers repeatedly describe the caregivers as supportive partners in managing daily life at home, with emphasis on peace of mind for families as they navigate aging, illness, or disability.

There are also strong endorsements of the organizational side of Comfort Keepers Chattanooga. Reviewers praise the owner and the team for being accessible, trustworthy, and easy to work with. Comments like "the owner and team are great" and "they go out of their way to make sure things are done right" appear alongside statements about the company's ability to adapt to different needs and budgets. The sense conveyed is that Comfort Keepers can deliver excellent care when the stars align: consistency of the caregiver, good communication, and timely follow-up.

Several accounts highlight the personal impact of having reliable in-home care. Families speak of caregivers who "help so much with taking care of my mom," with gratitude for a service that can provide comfort, flexibility, and real assistance in daily tasks. The presence of a brief introductory video of the caregiver, ongoing follow-up visits, and efforts to ensure continuity of the same caregiver are repeatedly cited as meaningful touches that help families feel safe and supported. In these narratives, the company is described as a valuable resource for temporary or regular help, capable of delivering meaningful relief and enabling families to maintain independence and dignity at home.

Taken together, the collection of reviews portrays Comfort Keepers Chattanooga as a company with notable strengths and undeniable flaws. For every note of clogged communication and inconsistent staffing, there are affirmations of compassionate, dedicated caregivers who profoundly improve daily life and provide families with precious peace of mind. The most reliable praise tends to center on specific individuals - Lawrence, Shelby, Susan, Jennifer, and others - whose personal warmth, professionalism, and reliability stand out against a backdrop of mixed overall performance. For families evaluating home care, this tapestry of experiences underscores a simple truth: outcomes depend heavily on the particular team you work with, the quality of coordination from management, and the ongoing vigilance of family members who are actively involved in scheduling, monitoring, and advocating for the care their loved ones deserve. If you're considering Comfort Keepers Chattanooga, you may find the best results by asking for continuity with known, trusted caregivers, requesting clear expectations up front, and maintaining open channels of communication with Shelby Turner or the local leadership to ensure that the care plan stays on track.

This part of Ringgold, Georgia offers a convenient location with a variety of amenities suitable for senior living. There are several physicians' offices nearby, providing easy access to medical care. Places of worship are also within close proximity for those seeking spiritual support. There are numerous restaurants and cafes in the area offering a range of dining options. Pharmacies are easily accessible for medication needs. Additionally, there are parks nearby for leisurely walks and enjoying the outdoors. The closest hospital is Galen of Tennessee, providing access to healthcare services when needed. Overall, this part of Ringgold provides a comfortable and convenient environment for seniors looking to settle in the area.

Physicians

• Parkridge Medical Associates of North Georgia (0.4 miles)
• Fuller Cancer Center (1 miles)
• Associates in Women's Health (1 miles)
• TCFPA family medical associates (1 miles)
• Tennessee Oncology (1 miles)
• Associates In General Surgery (1 miles)
• CHI Memorial Family Practice Associates - Ringgold (1 miles)

Places of Worship

• New Found Glory Baptist Church (0.5 miles)
• Battlefield Community Sda Chr (1.3 miles)
• Ringgold United Methodist Church (3.2 miles)
• Southern Baptist Convention (3.4 miles)
• Christ United Methodist Church (5.4 miles)
• Mt Pisgah Baptist Church (6 miles)

Restaurants

• Georgia Winery (0.7 miles)
• Five Guys Burgers & Fries (2.1 miles)
• Wendy's (2.2 miles)
• Portofino Express (2.5 miles)
• Cracker Barrel (2.6 miles)
• Wendy's (2.7 miles)
• Wing Street (2.7 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Parkway Pharmacy (1 miles)
• Health Mart Pharmacy (1.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.7 miles)
• Walmart Pharmacy (2.7 miles)
• Walgreens (2.8 miles)

Cafes

• Starbucks (4.6 miles)
• Starbucks (5.3 miles)
• Lola Beans Coffee (5.3 miles)
• Starbucks (6.1 miles)

Parks

• Gilbert Stephenson Park (5 miles)
• Chickamauga and Chattanooga National Military Park (5.2 miles)
• East Brainerd Heritage Park (5.5 miles)

Hospitals

• Galen of Tennessee (5.5 miles)