Synergy HomeCare in Norcross, GA

Pros

• Synergy HomeCare is a top-notch company that families would highly recommend.
• The staff and caregivers are caring and competent, with some becoming like family.
• They provide excellent and prompt service, with caregivers who are kind and highly skilled.
• Sue McCormick and her team match clients with caregivers who truly care about happiness and safety.
• Synergy is an amazing resource, quick to respond during emergencies and providing peace of mind.
• Leah is praised for finding amazing, kind caretakers and for supporting families, even from out of state.
• The company is flexible and easy to work with, consistently communicating about schedules and changes.
• The caregivers are attentive, patient, and gentle, and they go the extra mile to meet loved ones' needs.

Cons

• They claimed the company would hire anyone, implying poor staffing standards.
• They alleged a caregiver sneaked off, leaving a fall-risk client unattended, and that an employee stole valuables; they would not recommend the agency.
• They reported caregivers were untrained, ignored calls, and provided misleading, unprofessional service.
• They complained about sending caregivers afraid of cats to a home with cats, causing complications during recovery.
• They noted a minor administrative billing error in the billing process.
• They claimed the company overcharged and paid caregivers as little as $15 per hour.
• They alleged the company manipulates reviews.

Review

Synergy HomeCare in Norcross is best suited for families that want reliable, compassionate in-home care designed to keep a loved one in familiar surroundings around the clock. The service shines for clients needing hands-on support, companionship, and coordination of errands and medical appointments, including hospice or end-of-life scenarios, post-hospital recovery, or ongoing memory-care assistance. Reviews show caregivers who quickly become like family, with an office team that stays in frequent contact and clearly explains how Synergy differentiates itself from competitors. The bottom line: immediate response, dependable scheduling, and caregivers who integrate into daily life rather than treating care as a string of isolated visits.

That clarity comes with a caveat: alternatives may be worth exploring for families with strict training expectations or tighter financial controls. A subset of reviews flags concerns about caregiver fit, training, and conduct - ranging from mismatches in ability to handle high-risk clients to reports of theft or billing mistakes. Some families experienced rapid staffing changes or questioned whether all aides possessed the experience required for complex needs. Those evaluating Synergy should contrast its 24/7 flexibility and personal-connection advantages with other agencies that publicly publish caregiver qualifications, conduct rigorous background checks, and provide more standardized billing. For households needing licensed nursing supervision or highly regulated tasks, consider alternatives.

On balance, the strongest pros are relentless responsiveness, clear communication, and a proven ability to cover urgent gaps with short-notice staffing. Clients routinely praise office staff who coordinate schedules, adjust to medical changes, and keep families informed, even when plans shift. The caregivers provide consistent warmth, patience, and attentiveness; many families say staff become trusted allies. 24/7 coverage means night and weekend hours are not a barrier, and the best teams persist through transitions - from hospital to home, or into hospice - with dignity and support. The company's leaders - Sue, Layla, Courtney, and others - are repeatedly cited as directly involved in solving problems and tailoring matches to each loved one.

However, the reviews do not ignore friction points. A few accounts describe uneven caregiver training, with concerns about a workload mismatch for heavy or frail clients, and even allegations of theft or billing disputes. These episodes highlight a legitimate risk in any model that relies on a large pool of caregivers. Yet the overall pattern shows rapid remediation: replacements arranged quickly, ongoing supervision from experienced coordinators, and willingness to adjust care plans when a caregiver isn't a fit. The best offset comes from the emotional and logistical relief of having a dependable, personable team that communicates openly, keeps detailed notes, and treats the client as family.

For families assessing this option, start with a candid plan: specify the level of medical oversight needed, expected hours, and whether 24/7 monitoring is essential. Request a caregiver profile and a pilot period to test chemistry, plus background checks and verification of qualifications. Confirm billing practices, rate structures, and what happens if a caregiver is unavailable. Ask how changes in conditions - like transitioning to hospice or memory care - will be managed. Demand thorough notes after each visit and a clear escalation path for concerns. In parallel, verify whether complementing home care with licensed nursing services or exploring an assisted living option makes sense given the loved one's medical complexity and safety needs.

Bottom line: Synergy HomeCare is a strong, practical choice for families who prize speed, empathy, and continuity in home care, and who can navigate occasional scheduling or billing wrinkles with a provider that often feels like an extension of the family. It is less ideal for households that require nurse-led medical supervision or ironclad guarantees around training and incident-free performance. For those, comparing with other reputable agencies or considering assisted living/memory care options may make sense. With the right fit, Synergy's 24/7 availability, compassionate caregiving, and proactive office leadership make the difference between family stress and steady peace of mind in the home.

Located in Norcross, Georgia, this area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living experience. With several restaurants nearby such as Stäge and Lazy Dog Restaurant & Bar, residents can enjoy a range of dining options without having to travel far. Additionally, there are multiple parks like Peachtree Corners Town Green and Shorty Howell Park for leisurely walks or picnics. For healthcare needs, there are several pharmacies including CVS Pharmacy and Walgreens, as well as medical facilities like Maxa Internal Medicine and May River Dermatology. The area also offers places of worship such as Christ Church Episcopal and First Baptist Church-Duluth, catering to various spiritual needs. Public transportation is easily accessible with the MARTA - Doraville Station nearby for added convenience. Overall, this part of Norcross provides a well-rounded environment for seniors seeking a peaceful and fulfilling lifestyle.

Restaurants

• Stäge (0.3 miles)
• Lazy Dog Restaurant & Bar (0.5 miles)
• McDonald's (2.2 miles)
• The Crossing Steakhouse (2.2 miles)
• Sushi Mito (2.3 miles)
• McDonald's (3.2 miles)
• McDonald's (4.4 miles)

Parks

• Peachtree Corners Town Green (0.6 miles)
• Shorty Howell Park (4.1 miles)
• Georgetown Park (5.3 miles)
• McDaniel Farm Park (5.3 miles)
• Henderson Park (7.3 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (3.6 miles)
• Walmart Pharmacy (4.1 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.7 miles)

Places of Worship

• Christ Church Episcopal (2 miles)
• Perimeter Church (3.1 miles)
• St Brigid Catholic Church (4.1 miles)
• First Baptist Church-Duluth (5.4 miles)
• North Point Community Church (6.2 miles)
• Embry Hills Church of Christ (6.6 miles)
• North Atlanta Church of Christ (6.9 miles)

Physicians

• Georgia Clinics (2 miles)
• Maxa Internal Medicine (4 miles)
• Allergy and Asthma Consultants (4.1 miles)
• River Parc Internal Medicine (4.1 miles)
• May River Dermatology (5.2 miles)
• Georgia Clinic (6 miles)
• Southeastern Endocrine & Diabetes PC (6.3 miles)

Cafes

• Alchemist Trading Co. (3.4 miles)
• Panera Bread (3.5 miles)
• White Windmill Bakery and Cafe (5 miles)
• Panera Bread (6.4 miles)
• Starbucks (6.6 miles)
• Starbucks (7.6 miles)

Theaters

• Regal Medlock Crossing & RPX (3.4 miles)
• SMG Duluth (5 miles)
• AMC DINE-IN North Point Mall 12 (6.7 miles)
• Regal Avalon (7.5 miles)

Transportation

• MARTA - Doraville Station (6 miles)

Hospitals

• Emory Johns Creek Hospital (6.9 miles)