The Landings at Norcross

Pros

• The Landings at Norcross has a bright and airy look, creating a warm and inviting atmosphere for residents and visitors alike.
• The staff at the front desk and the marketing director are welcoming, making families feel comfortable from the moment they walk in.
• Residents enjoy a variety of activities, including bingo, exercise classes, and special events for holidays, contributing to an active community life.
• Family members feel that their loved ones are treated like part of a family by the caring staff, leading to positive experiences during their stay.
• The administrator and caregivers have received high praise for their attentiveness and genuine care towards residents.
• The environment does not feel institutionalized; instead, it promotes a friendly community vibe that residents appreciate.
• Many reviews highlight the modern layout of the facility and cleanliness as significant positives for potential residents.
• The facility provides good communication with families regarding their loved ones' care and well-being.
• Residents appreciate that meals are presented attractively, even if some feedback suggests room for improvement in taste.
• Families recommend The Landings at Norcross as a great option for those seeking loving care for their loved ones.

Cons

• The emergency call light system was either broken, rung to a different room, or caregivers did not respond, leading to delayed responses of up to 1.15 hours.
• The management company is described as unprofessional and full of unkept promises, preferring to evict residents rather than address issues.
• There was a lack of written documentation regarding the 30 Day Notice given to the reviewer after they raised multiple complaints.
• The mixed assisted living and memory care structure was seen as a drawback, with concerns about staff crossover between care levels affecting quality.
• Some rooms in assisted living felt uncomfortable and smaller than expected for those transitioning from larger homes.
• Several reviews noted that the food was bland and needed improvement.
• There were significant staff changes due to COVID-19, impacting consistency in care.
• The facility reportedly had an unpleasant smell of urine and feces throughout the buildings, which detracted from the environment.

Review

The Landings at Norcross has garnered a mixed bag of reviews, highlighting both commendations and criticisms regarding its services, environment, and staff. One aspect that numerous reviewers appreciated was the bright and airy atmosphere within the facility. From the moment individuals step inside, they are greeted by a friendly and warm ambiance that feels inviting rather than institutional. Visitors have noted how welcoming the front desk staff is, as well as the marketing director who takes time to engage with families looking for suitable living arrangements for their loved ones. However, while many found comfort in this initial interaction, other concerns soon emerged regarding aspects of care and amenities.

Food quality appears to be a significant concern among reviewers. Many have expressed disappointment over the menu's heavy carbohydrate content, noting that improvements could be made to cater better to residents' dietary needs. Despite this critique, several families mentioned that meals looked appetizing and were made with care. The presence of various activities within the community was also lauded; social engagement opportunities such as bingo games, exercise classes, and holiday celebrations help foster a vibrant social life for residents. Still, some reviews hinted at an inconsistency in staffing levels due to challenges posed by COVID-19 restrictions—issues which reportedly impacted both resident care quality and staff morale.

Despite these positive remarks about engagement activities and culinary presentation, concerns were raised about staffing transitions leading to inadequate responses during emergencies. Some family members recounted troubling experiences where emergency call lights failed or caregivers did not respond promptly when assistance was needed—instances where delays reached alarming lengths of up to 1 hour and 15 minutes. Such situations understandably left families feeling anxious about their loved ones' safety within The Landings at Norcross. One reviewer recounted filing multiple complaints with management entities after experiencing ongoing issues with the emergency response system.

An additional point of contention came from those seeking specific types of care for their loved ones—particularly memory care versus mixed-assisted living options available within The Landings at Norcross. Several families desired facilities solely focused on memory care but felt that having staff crossover between different levels of care could compromise attention and support tailored specifically for those dealing with cognitive impairments like Alzheimer's disease. This sentiment resonates deeply among potential clients looking for specialized services for their relatives.

Family members frequently praised individual caregivers who genuinely engaged with residents—a point highlighted by one reviewer who expressed immense gratitude toward specific staff members by name: Ms. Sharon (the Administrator), Ms. Twanna (activities coordinator), Ms Magdeline (caregiver), and Ms Jennifer (front desk personnel). These personal connections between residents/staff helped build trust within their managed environments; however, a contrasting narrative emerged regarding overall facility management practices that caused dissatisfaction in certain cases.

Lastly, while many acknowledged that The Landings offered modern layouts in clean facilities complete with shared activities like movie nights or game sessions—there were also complaints surrounding room sizes being too small or less comfortable than anticipated when transitioning from homes into studio apartments devoid of familiar comforts. While some newcomers felt optimistic upon moving in due to pleasant initial interactions post-arrival—others reported frustrations upon finding discrepancies between what had initially been presented during tours versus actual conditions experienced afterward.

In summation, while The Landings at Norcross has received accolades concerning its inviting atmosphere, dedicated staff members engaged in meaningful relationships with residents remain overshadowed by prevailing issues related to food quality availability alongside response times during urgent scenarios afflicting vulnerable seniors dependent on assistance mechanisms put into place at such facilities intended for compassionate caregiving environments meant to uphold dignity throughout every stage experienced throughout aging journeys undertaken therein.

This part of Norcross, Georgia offers a convenient and well-rounded community for senior living. With a variety of places of worship nearby, such as Christ Church Episcopal and St Brigid Catholic Church, residents have options to practice their faith. Additionally, there are several restaurants like The Crossing Steakhouse and Sushi Mito where seniors can enjoy meals with friends and family. For healthcare needs, there are pharmacies like Walgreens and CVS in close proximity, as well as physicians' offices such as Georgia Clinics and River Parc Internal Medicine. Nearby parks like Peachtree Corners Town Green provide opportunities for outdoor activities and relaxation. Transportation options include the MARTA Doraville Station for easy access to other parts of the city. In terms of entertainment, theaters like SMG Duluth and Regal Medlock Crossing & RPX offer movie showings for seniors to enjoy. Lastly, hospitals such as Northside Hospital and Children's Healthcare of Atlanta at Scottish Rite Hospital are easily accessible for any medical emergencies. Overall, this area provides a comfortable and convenient environment for seniors looking to settle down in Norcross.

Places of Worship

• Christ Church Episcopal (0.3 miles)
• Embry Hills Church of Christ (4.7 miles)
• Perimeter Church (5 miles)
• Lilburn Alliance Church (5.7 miles)
• St Brigid Catholic Church (5.7 miles)
• First Baptist Church-Duluth (6.2 miles)
• North Atlanta Church of Christ (6.8 miles)

Restaurants

• The Crossing Steakhouse (0.7 miles)
• McDonald's (1.1 miles)
• Stäge (2.2 miles)
• Lazy Dog Restaurant & Bar (2.4 miles)
• Sushi Mito (2.5 miles)
• McDonald's (3.3 miles)
• Chick-Fil-A (3.7 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (4.3 miles)
• CVS Pharmacy (4.5 miles)
• Walmart Pharmacy (4.6 miles)

Physicians

• Georgia Clinics (2.2 miles)
• Georgia Clinic (5.1 miles)
• Maxa Internal Medicine (5.4 miles)
• Allergy and Asthma Consultants (5.5 miles)
• River Parc Internal Medicine (5.7 miles)
• Test 4 Free (6.8 miles)
• Northlake Emory (6.8 miles)

Parks

• Peachtree Corners Town Green (2.4 miles)
• Georgetown Park (4.4 miles)
• Shorty Howell Park (4.7 miles)
• Henderson Park (5.4 miles)
• McDaniel Farm Park (5.7 miles)
• Briarlake Forest Park (7.5 miles)

Cafes

• White Windmill Bakery and Cafe (3.3 miles)
• Panera Bread (5.3 miles)
• Alchemist Trading Co. (5.3 miles)
• Starbucks (6.3 miles)
• Starbucks (6.7 miles)
• Starbucks (7.5 miles)
• Panera Bread (7.9 miles)

Transportation

• MARTA - Doraville Station (4.4 miles)
• Epps Aviation (6.7 miles)

Theaters

• SMG Duluth (4.9 miles)
• Regal Medlock Crossing & RPX (5.3 miles)
• Regal Hollywood (6 miles)
• Movie Tavern Northlake Festival (7.3 miles)

Hospitals

• North Dekalb Health Center (7 miles)
• Northside Hospital (7.8 miles)
• Children's Healthcare of Atlanta at Scottish Rite Hospital (7.9 miles)