1710 Irwinton Road, Milledgeville, GA 31061
For more information about senior living options: (844) 490-3973
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Some employees are great.
The company is described as very unprofessional and unreliable. The owners allegedly refused to pay a worker, causing bounced checks. The agency is labeled the worst for caring for a loved one, with claims of lying to clients and being rude to clients and staff. They allegedly sent unqualified staff and could not provide licensed LPNs they claimed to have. Staff reportedly had difficulty getting paid, with client families lying and frequent unreturned voicemails. Pay is not worth the workload, and the job is seen as overly burdensome for the compensation. Service quality is hit-or-miss and inconsistent, with some employees arrogant and prone to mistakes. There are few or no contingencies for substituting sick employees.Several recurring themes emerge from the accounts shared about the agency, painting a picture of a service that many families found difficult to rely on and a workplace culture that some staff members describe as chaotic and unprofessional. The earliest concern centers on how scheduling and communication were handled in the run-up to a virtual meet-and-greet intended to determine whether the company could assist a loved one. An hour before the appointment, an employee reportedly informed the family that the supervisors were unavailable, and more than a week has passed without any supervisor reaching out. Repeated attempts to contact the office yielded the same message: the staff had not yet arrived, leaving the family frustrated and with a sense of disorganization that cast doubt on the reliability of the company's services. The commenter who went through this experience noted that despite understanding the stresses of the job, there should still be a professional standard upheld, and regretted not knowing what they now understand from the reviews they received through the referral.
Beyond the scheduling hurdles, multiple reviewers describe a range of issues tied to pay, communication, and respect for both clients and staff. One account claims that owners refused to pay an employee after deciding to quit, with further allegations that checks bounced. The sentiment accompanying these claims is that the company shows little concern for its clientele and that the messages received from an employer were unprofessional. The broader implication drawn by the reviewer is that the pay and working conditions were not commensurate with the demands placed on staff, suggesting that the difficulties of caring for clients were often compounded by workplace frustrations and a lack of accountability.
A cluster of reviews highlights inconsistency in the quality of care, emphasizing a "hit or miss" dynamic in terms of service. Some employees are described as excellent, while others are not, with some labeled as arrogant or prone to errors. The variability in staff performance raises concerns about continuity of care and the overall reliability of the agency, as families worry about consistent, trustworthy staffing for their loved ones. This inconsistency is framed as a broader reliability problem, rather than isolated incidents, contributing to a sense that the agency's internal processes for training, supervision, and quality control may be inadequate.
Several reviewers underscore a particularly sensitive area: the care of the elderly. They stress that it is vital for sick or medically fragile clients to be protected from underqualified or unavailable staff. The implication is that some care assignments may have been made without appropriate consideration of the staff's qualifications or the needs of the client, which heightens concerns about safety and the potential for harm. This theme ties directly to the call for robust contingencies when caregivers fall ill or are otherwise unavailable, a gap that some reviewers believe the agency did not sufficiently address.
Public-facing statements of unprofessionalism recur, with multiple entries simply labeling the agency as "very unprofessional." The repetition of this characterization from different sources adds weight to the belief that the organization's standards of conduct, communication, and client interaction may be consistently lacking. The intensity of the language used by some reviewers - ranging from frustration with misrepresentation to outright accusations of poor treatment - reflects a strong perception that the agency fails to honor commitments to families and staff alike.
A stark, highly critical set of claims appears toward the end of the accounts. One reviewer calls the agency the worst they have encountered for caring for a loved one, accusing the company of lying to clients to win cases, being rude to both clients and staff, and attempting to deploy staff from group homes who were allegedly unqualified and not properly trained for the specific medical needs of a quad with significant medical fragility. There are assertions that the company claimed to have LPNs available for extensive hours, yet did not possess the necessary licensure or certification for those roles in home health care. Compounding these concerns are reports that staff were not paid, with clients and families allegedly misinforming or failing to respond to calls, and the staff not receiving their final week's pay. Taken together, these allegations portray not only a breakdown in service delivery but also serious questions about integrity, credentialing, and financial integrity.
When viewed collectively, these perspectives describe a pattern of dissatisfaction that touches several critical dimensions of home health and elder care. The concerns span administrative reliability, pay and compensation practices, communication standards, and the safety and suitability of staff for complex medical needs. Families seeking assistance from the agency may encounter mixed experiences, and there is a clear message about the importance of thoroughly vetting the company's professional credentials, staff training, scheduling reliability, and ethical practices before entrusting a loved one to their care. The recurring calls for better accountability, clearer lines of communication, and stronger safeguards for patient safety underscore a demand for a higher standard of operation that aligns with the very serious responsibilities involved in in-home elder care.
3 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gateway Community Care Home #3 is an assisted living community located in the charming city of Milledgeville, GA. Our community offers a range of amenities and care services to ensure that our residents enjoy a comfortable and fulfilling lifestyle.
Our spacious dining room provides the perfect setting for residents to gather together and enjoy delicious meals prepared by our skilled culinary team. With a focus on nutrition and individual dietary needs, we are able to accommodate special dietary restrictions to ensure that each resident's unique needs are met.
All of our accommodations are fully furnished, creating a warm and inviting atmosphere for our residents. We understand the importance of maintaining a clean and organized living space, which is why our dedicated housekeeping staff provide regular cleaning services.
To promote an active lifestyle, our community features beautiful outdoor spaces where residents can take leisurely strolls or simply relax amidst nature. Additionally, we offer scheduled daily activities that cater to different interests and abilities. From exercise classes to arts and crafts, there is always something fun and engaging happening at Gateway Community Care Home #3.
We place high importance on the well-being of our residents, which is why our caring staff is trained to provide assistance with activities of daily living such as bathing, dressing, and transfers. We also work closely with healthcare providers to coordinate any necessary medical care.
For those with specific dietary needs like diabetes management or special dietary restrictions, our team is experienced in providing appropriate meal preparation and service.
Transportation can often be a concern for seniors, especially when it comes to medical appointments. At Gateway Community Care Home #3, we offer transportation arrangements for both medical visits and general outings, ensuring that residents have convenient access to their healthcare providers as well as nearby cafes, parks, pharmacies, restaurants, places of worship, and hospitals.
Choose Gateway Community Care Home #3 in Milledgeville for a supportive assisted living community where comfort, care services, amenities, and convenience come together harmoniously.
Gateway Community Care Home #3 is located at 1710 Irwinton Road, Milledgeville, GA 31061 in Wilkinson County, Georgia
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