Moye's Pharmacy & Home Health

Pros

• The staff are great and caring.
• The staff are very nice and fill prescriptions quickly, with items usually in stock.
• Wes is a wonderful, caring pharmacist with top-notch technicians.
• The service is really friendly and prices are fair.
• A formulary is provided when needed.
• They offer really unique gifts.
• Lay orders are always filled on time in a nice downtown, down-home pharmacy.
• They offer home delivery on Monday, Wednesday, and Friday.
• Chance and Wes are amazing; the staff's smiles are genuine.
• Chance goes above and beyond by personally delivering medication.
• Amber and Cassie go above and beyond; they know customers by name and provide timely delivery.
• The store offers a great floral suite, a wide gift selection, and operates as a combined pharmacy and gift shop.

Cons

• They have gone way downhill.
• The pharmacy cannot be reached by phone to check prescriptions, forcing customers to visit in person to learn they can't fill them.
• The Stockbridge location relocated and no longer provides many compound prescriptions, forcing customers to seek another pharmacy; very disappointing.
• Some customers would not recommend Moyes and suggest CVS or Walgreens instead.
• The customer service in the Pharmacy Department is lacking.
• The staff and supervisor were described as rude.
• A prospective customer felt the pharmacy was unprofessional and refused service to new customers.

Review

Moyes Pharmacy has long been a hometown fixture, a place that many families relied on as a friendly, dependable cornerstone for their health needs. For some, it was the go-to shop not just for prescriptions but for everyday moments of service that felt personal and genuine. You'll hear voices that frame it as a warm, welcoming place where a lot of people know your name, where the staff are described as caring, patient, and genuinely invested in their customers. In particular, several reviews shout out individual pharmacists and technicians - Chance, Wes, Erin, Aaron, Amber, and Cassie - whose dedication and kindness have made a lasting impression. For these customers, Moyes isn't just a pharmacy; it's a trusted partner that often goes above and beyond, with home delivery available on certain weekdays and a sense that the staff will do whatever it takes to help families navigate complicated insurance scenarios or medication needs.

The positives often stack up around the human side of the operation. The staff are praised for being friendly, polite, and professional, and the pharmacy is repeatedly described as quick to fill prescriptions and well-stocked. The experience is not limited to medications alone - there is acknowledgment of a broader store experience, including a florist and a gift shop with a surprisingly wide assortment of unique items. Several families appreciate the continuity and personal touch, with the staff remembering them and managing a complicated mix of insurance plans across generations. For many, Moyes regularly earns high marks for care, reliability, and a sense of community that larger chains sometimes lack.

There is also a distinct sense from some customers that Moyes has evolved into something a bit more eclectic than a pure pharmacy. A few reviews describe an "interesting mix" of a pharmacy and mobility store - one that even sells lift chairs while customers wait for prescriptions. The downtown McDonough location is repeatedly highlighted as a convenient focal point for the community, a place that blends everyday pharmacy needs with a small-town shopping experience. This blend - pharmacy services, gifts, florals, and mobility aids - appears to be a hallmark that some patrons genuinely value and enjoy, especially those who appreciate being able to do multiple errands in one stop.

But the praise sits alongside a number of growing frustrations and frustrations that reflect real changes in operations and policy. A recurring thread is the difficulty some customers face when trying to contact the pharmacy by phone and the sense that chasing down information has become a slog. There are stories of long holds, delays in getting answers, and experiences where employees could not immediately clarify why a prescription could not be filled without an in-person visit. A number of reviews mention confusing or restrictive transfer and compounding policies, particularly at the Stockbridge location after a relocation to McDonough and a noted decline in the availability of compound prescriptions. Some customers report being told that new customers cannot be served without special steps or prior confirmation, which can feel like a barrier when time is of the essence.

The operational shifts seem to have contributed to a sense of inconsistency. One reviewer recounts a troubling experience where a compounding prescription for a new customer could not be processed locally and had to be sent elsewhere, leaving them feeling unsupported and unaware of the required steps until it was too late. Others describe a mismatch between expectations and reality - policies about who can fill what, where, and when, and how urgent needs should be handled. There are even outright negative statements from some patrons who say they would not recommend Moyes and would prefer CVS or Walgreens, underscoring that the store's evolving model can alienate customers who valued the old, more straightforward approach.

Beyond the pharmacy walls, there are specific, highly personal stories that underscore both the care and the complications. Several customers highlight moments of exceptional service - delivery personnel going the extra mile, staff who take time to explain medications, and moments when a local employee's kindness made a difficult situation more bearable. Instances of personal outreach - like a staff member delivering a medication personally to a patient in urgent need - are cited as vivid demonstrations of Moyes' community ethos. Yet even these bright spots sit within a broader context of mixed experiences, where a few phone conversations or in-store interactions left customers feeling uncertain about policies or timing.

There is also a practical, real-world note about the pharmacy's operations during health events, such as COVID testing. One reviewer recounts a frustrating sequence: attempting to book a rapid test via phone and website, navigating conflicting instructions, arriving for a drive-through test only to encounter delays and unclear payment and testing procedures, and finally receiving the results after a prolonged process. The account reads like a microcosm of the broader tension between Moyes' strengths - convenience, a wide range of products, a welcoming atmosphere - and the operational challenges that can undercut confidence in a time-sensitive service.

Taken together, the picture of Moyes Pharmacy is one of a beloved local institution that has retained loyal fans who prize its personal touch, community roots, and the convenience of a combined pharmacy-and-gift shop experience. It is also a place where changes in location, policy, and staffing have created friction for a subset of customers who once relied on a straightforward, consistently delivered service. For every story of a staff member going above and beyond, there is a counterpoint of phone delays, policy confusion, or perceived declines in the smoothness of the experience. The result is a nuanced reputation: Moyes remains a treasured part of many families' routines, yet its evolving operations invite new questions about accessibility, consistency, and how best to balance a broad product mix with dependable, efficient pharmacy service.

This part of McDonough, Georgia offers convenient access to a variety of amenities essential for senior living. There are several pharmacies nearby, such as Moye's Pharmacy and Walgreens, as well as healthcare providers like Eagles Landing Family Practice and Atlanta Heart Associates. Additionally, there are a variety of dining options including Taco Bell and Waffle House, along with cafes like Queen Bee Coffee Company for socializing with friends. For outdoor recreation, Bud Kelley Park and Memorial Park provide opportunities for leisurely walks. Overall, this area provides a blend of convenience, healthcare resources, and dining options that cater to the needs of seniors looking for a comfortable living environment.

Pharmacies

• Moye’S Pharmacy (0.1 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (3 miles)
• Walgreens (4.5 miles)
• CVS Pharmacy (4.7 miles)
• Walgreens (4.9 miles)
• Walgreens (5.3 miles)

Physicians

• Eagles Landing Family Practice (0.4 miles)
• Reliance Family Care (3.8 miles)
• Eagles Landing Family Practice - McDonough Kelly Road Office (4.6 miles)
• Shear, Glenn Shear and Freeman Eye Care (4.7 miles)
• Atlanta Heart Associates (4.7 miles)
• Stockbridge Pediatrics PC (4.8 miles)
• The Doctor's Office (4.8 miles)

Restaurants

• Taco Bell (0.5 miles)
• Waffle House (0.7 miles)
• Wendy's (0.7 miles)
• McDonald's (3.2 miles)
• Addiktive Blended Flavas (4.5 miles)
• Captain D's (5 miles)
• Bojangles' Famous Chicken 'n Biscuits (5.2 miles)

Places of Worship

• St James the Apostle Catholic Church (2.5 miles)
• McDonough Presbyterian Church (4.3 miles)
• Wesley Way United Methodist Church (4.8 miles)
• South Point Fellowship (5.8 miles)

Parks

• Bud Kelley Park (3 miles)
• Memorial Park (5.5 miles)

Transportation

• U-Haul Mobility & Storage at Eagles Landing (3.9 miles)

Cafes

• Queen Bee Coffee Company (4.8 miles)
• Starbucks (5 miles)
• Starbucks (5.3 miles)
• Leo's Cafe (5.9 miles)

Hospitals

• Children's Healthcare (5.7 miles)