The Phoenix at Johnson Ferry

Pros

• The staff at The Phoenix at Johnson Ferry treats residents with kindness and dignity, significantly improving their morale.
• The facility offers great outdoor areas, providing residents with beautiful and welcoming spaces to enjoy.
• Residents appreciate the high-quality food and enjoyable dining experiences.
• The community is clean, well-kept, and organized, adding to the overall positive atmosphere.
• Many families feel that the recent management changes have led to improved communication and resident engagement.
• Families have found value in the activities offered, which enhance resident participation and enjoyment.
• Staff members are described as friendly, accommodating, and responsive to concerns.
• The facility has a beautiful appearance reminiscent of a Southern mansion, making it a pleasant living environment.
• Residents report feeling more present and engaged since moving into the community.
• Families express gratitude for the exceptional quality of care provided by the staff at The Phoenix.

Cons

• The facility is currently under-staffed, making it difficult for staff to provide adequate individual attention to residents.
• There are multiple daily errors occurring in the facility, and management appears to be struggling to improve the situation.
• The food quality has been criticized, with some residents describing it as inedible at times.
• Cleaning and maintenance have been inconsistent, with reports of overdue cleaning tasks and unpleasant odors in certain areas.
• Staff turnover has been high, leading to a lack of stability in leadership and care quality.
• Residents have experienced issues with essential equipment, such as broken call buttons, that were not addressed in a timely manner.
• Some reviews express dissatisfaction with the overall environment of the facility, describing it as depressing or unwelcoming.

Review

The Phoenix at Johnson Ferry has received a variety of reviews that express both satisfaction and concern regarding its services and facilities. Many families appreciate the recent changes in management, noting improvements in communication and resident engagement. For instance, one reviewer highlighted how their grandmother has benefited from the kindness and dignity shown by the staff, particularly under new leadership. This sentiment is echoed by others who have experienced positive transformations, expressing their gratitude for a facility that focuses on making residents feel comfortable and respected.

However, despite these positive reports, some reviewers have pointed out significant issues regarding individual care and staffing levels. While The Phoenix may be suitable for individuals requiring minimal assistance, those with greater needs might find themselves falling short in terms of personalized care unless they hire private aides. Several reviewers voiced concerns about understaffing, which can hinder the amount of individual attention residents receive. Despite commendable service from certain staff members, this lack of adequate support drew criticism from families who felt their loved ones did not receive sufficient monitoring or help—a point particularly emphasized for memory care residents.

Environmental factors also played a critical role in family experiences at The Phoenix. Many families praised the aesthetic appeal of the community itself; its beautiful outdoor areas and spacious rooms were frequently mentioned as highlights during tours. Reviewers appreciated features such as rocking chairs on the veranda and well-maintained gardens that contributed to a welcoming atmosphere for residents. However, contrasting opinions arose regarding cleanliness—one prospective resident noted an unpleasant smell while touring certain areas of the facility. This inconsistency highlights a need for additional attention to hygiene practices within The Phoenix.

Dining experiences seem to showcase another layer of mixed feedback related to quality and consistency. While some families reported enjoyable meals with quality ingredients, others described distressing instances where food was deemed unappetizing or even inedible—the type of experience that can significantly impact residents’ day-to-day lives. A family member observed issues with meal preparation that seemed symptomatic of broader operational challenges at the facility; notably, several reviews reflected growing dissatisfaction with food quality over time.

Moreover, visitors indicated concerns surrounding management stability, citing high staff turnover rates as a potential issue affecting care delivery consistency at The Phoenix. Families expressed frustrations over frequent administrative changes which could disrupt established routines or lead to lapses in communication between management and caregivers. Such observations reinforced worries about overall care quality being impacted by unstable leadership dynamics while simultaneously highlighting positive relationships built between attentive staff members and residents.

Despite these criticisms, many families remain thankful for the warm environment cultivated by dedicated staff members who often go above and beyond to ensure residents' comfort and happiness within the community setting. Residents engaged in activities like crossword puzzles or holiday celebrations foster moments of joy that play an essential role in maintaining morale among seniors living there—these aspects demonstrate various strengths present within The Phoenix’s offerings amidst existing challenges.

In conclusion, while many families found value in what The Phoenix at Johnson Ferry provides—including beautiful spaces suitable for engagement—there remains room for improvement particularly concerning staffing levels, individualized care capabilities, food service reliability early cleanliness standards throughout all areas frequented by residents should be consistently monitored so that everyone can truly enjoy everything this esteemed community has to offer long-term without reservation if seeking permanent housing solutions moving forward into future phases together!

This part of Marietta, Georgia offers a convenient and vibrant community for senior living. With multiple pharmacies such as CVS and Walgreens within a short distance, accessing medication and healthcare services is easily accessible. The area also boasts a variety of restaurants offering diverse culinary options, as well as reputable healthcare providers like Weiss ENT and Northside Hospital nearby. For those seeking spiritual fulfillment, there are several places of worship in the vicinity. Additionally, the presence of parks like Morgan Falls Overlook Park and Cochran Shoals provide opportunities for outdoor recreation and relaxation. The availability of cafes like Starbucks and Giga-Bites Cafe cater to social interactions and leisurely outings. Overall, this neighborhood in Marietta offers a blend of amenities and conveniences that would make it an ideal choice for senior living.

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.5 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.2 miles)

Restaurants

• McDonald's (1.2 miles)
• Red Sky Tapas & Bar (2.1 miles)
• Marlow's Tavern (2.2 miles)
• Suburban Tap (2.4 miles)
• Hudson Grille (2.5 miles)
• Chick-Fil-A (2.9 miles)
• Rio Steakhouse And Bakery (3.7 miles)

Physicians

• Weiss ENT (1.4 miles)
• Mount Vernon Medical Center (3.2 miles)
• Test 4 Free (4.5 miles)
• Wellstar Medical Group Northwest Women's Care (5.1 miles)
• Eye Consultants of Atlanta (5.7 miles)
• Georgia Clinic (6 miles)
• East Cobb Center For Therapy (6 miles)

Places of Worship

• Congregation Etz Chaim (2.3 miles)
• North Atlanta Church of Christ (4.3 miles)
• St John United Methodist Church (4.5 miles)
• The Church of the Apostles (6.8 miles)

Parks

• Morgan Falls Overlook Park (2.4 miles)
• Cochran Shoals - Chattahoochee River (3.7 miles)
• Georgetown Park (6.6 miles)
• Harrison Park (7.2 miles)

Cafes

• Starbucks (4.1 miles)
• Starbucks (4.7 miles)
• Giga-Bites Cafe (5.1 miles)
• Starbucks ThD (7 miles)
• OK Cafe (7 miles)
• Rev Coffee (7 miles)
• Starbucks (7.1 miles)

Hospitals

• Northside Hospital (4.4 miles)
• Children's Healthcare of Atlanta at Scottish Rite Hospital (4.5 miles)
• Northwest Medical Center (7.4 miles)

Theaters

• Silverspot Cinema (5.5 miles)
• AMC Parkway Pointe 15 (5.5 miles)
• Phipps Plaza (7.3 miles)
• AMC Theatres Phipps Plz 14 (7.3 miles)

Transportation

• Brookhaven/Oglethorpe University MARTA Rail Station (7.4 miles)