Spring Falls Manor

Pros

• Great service from new property manager Itzel.
• Itzel is the best manager ever.
• The new administration has made a great change.
• The ladies in the office are exceptional and kind.
• Raquel offered great customer service.
• The apartment itself is well-maintained, clean, and comfortable.
• The amenities are fantastic, and the community is friendly and welcoming.

Cons

• The management never fixed the dishwasher.
• The hot water heater broke in the building and residents were never informed.
• They will tow residents' cars.
• They describe the community as terrible and the management as unresponsive.
• The leasing office is useless and uneducated, according to at least one review.
• The complex is roach-infested and pest control is ineffective, with tenants being charged monthly.
• The AC has not been fixed for months, resulting in dangerous living conditions.
• There are roaches everywhere, mold, and broken or nonfunctional appliances; the washing machines don't work, and management directs tenants to call an outside number.
• The building has leaky pipes and water spots on ceilings with very slow maintenance responses.
• They claim the property misleads about amenities (no pool or gym) and charges for upgrades that aren't real.
• Tenants have been threatened with eviction after withholding rent due to unaddressed repairs.
• There are safety concerns such as fights and shootings near the property.

Review

Residents of the Somerpoint apartments report a wide spectrum of experiences, from standout service and convenient tours to persistent maintenance nightmares and what many describe as a concerning lack of communication. A notable thread across the feedback is the arrival of a new property manager, Itzel, whose presence is repeatedly singled out as a positive turning point in an otherwise mixed landscape. Several reviews celebrate Itzel's attention to residents, her willingness to help, and the sense that she has brought a much-needed improvement in customer service, with comments like "Great service from new property manager Itzel. Affordable," and "Itzel the best manager ever." Others praise specific interactions, such as touring a unit without an appointment or feeling that their move-in process was smooth, thanks to Itzel and colleagues like Raquel.

On the constructive side, many long-time residents note that the property had been reasonably well-maintained before the recent management shake-ups. A caller describes the property as "well-maintained," with a quiet and clean environment that felt like a blessing for years. They also mention that when Itzel arrived, she was able to address concerns and provide top-notch customer service, which made the difference for those who were frustrated by prior instability in the management team. Several residents emphasize that the office staff - particularly Itzel, Raquel, and Vanessa - are fair, helpful, and bilingual, which helps a diverse resident base feel welcome. There's broad appreciation for the courtesy, patience, and genuine care shown by staff who assist with tours, applications, and explanations about pricing and floor plans.

Yet it's not all praise. A sizable portion of reviews centers on serious service failures and systemic issues that have persisted despite the new leadership. Several tenants report unresponsive or slow management, especially when dealing with urgent repairs or safety concerns. One reviewer bluntly captures a common sentiment: "This community sucks!! Management unresponsive, even when you call the management company." Complaints focus on a lagging maintenance culture, where essential problems - like a broken hot water heater - went uncommunicated for days or even weeks, leaving residents in the dark about what was happening and when it would be fixed. The frustration grows when problems recur or compound, such as repeated pest issues and unreliable pest control.

Roach infestations figure prominently in multiple testimonies. Residents describe roaches as pervasive - found in walls, vents, behind appliances, and even in personal belongings. Some write of crawling roaches in the apartment within days of moving in, while others describe being unable to unpack or to live normally because of the infestation. Several reviews accuse management of overcharging for pest control or failing to spray effectively, with repeated references to "pest control every month" fees that don't translate into real relief. One vivid account suggests moving out to escape an assault of pests, stating that roaches were "in the room, on the ceiling, in the bed, in the TV, on the furniture." The perception that pest problems are both severe and inadequately addressed appears to color many residents' overall assessments of the property.

Air conditioning and indoor climate also surface as a recurring, urgent grievance. A family describes ongoing no-AC conditions for months, including a child who relies on a breathing machine, and an overall interior temperature that spikes to dangerous levels. The complaint emphasizes not only discomfort but the health risks involved, including asthma and general well-being. Several accounts claim that the unit's AC has not been serviced for an extended period, with warnings about the apartment becoming uninhabitable in extreme heat. In one stark report, a tenant records that the thermostat shows a dangerous 97 degrees inside the unit, and that management has prioritized rent collection over timely repairs - culminating in threats of eviction rather than resolving the emergency issue of no cooling.

Beyond maintenance and climate, some residents challenge the property's advertised amenities. A reviewer notes the absence of a pool and gym, contradicting what the complex's website may imply, and expresses disappointment that these supposed amenities do not exist. This inconsistency compounds other concerns about value for money, particularly as numerous residents describe prices as high relative to the quality and condition of the units. The disconnect between marketing and reality contributes to a broader sense of distrust in the management's candor and efficiency.

Finally, there are divergent experiences with tenancy support and overall satisfaction. A few reviews paint Somerpoint as a standout place to live, praising the staff for bilingual communication, attentiveness, and a welcoming community vibe. A handful even claim that the complex offers "exceptional" living with "ten-star" service. However, this sentiment is in the minority, with other residents calling the property "despicable" or "the worst apartment ever," citing persistent mold, leaky pipes, chronic maintenance delays, and a pattern of being charged for issues they feel were not properly addressed. A recurring theme is the tension between moments of excellent customer interaction - where Itzel, Raquel, Vanessa, and other staff are described as exceptionally kind and helpful - and the ongoing, sometimes alarming, practical problems that affect daily living.

In sum, the community at Somerpoint presents a complex picture: strong, people-centered leadership in the form of Itzel and a few other staff members has clearly improved some experiences, especially around communication, tours, and move-in support. At the same time, many residents continue to grapple with serious, unresolved maintenance issues, a persistent pest problem, unreliable air conditioning, and questions about the accuracy of advertised amenities and pricing. The contrast between positive individual interactions with the management team and the cumulative impact of ongoing systemic issues makes for a profile of a property that can feel approachable and welcoming in some moments, yet deeply challenging and frustrating in others. Prospective residents should weigh the personal rapport they might build with particular staff against the broader, ongoing concerns reported by many tenants.

Located in Marietta, Georgia, this area offers a convenient and diverse range of amenities for seniors looking to settle down. With multiple pharmacies including CVS and Walgreens within a few miles radius, accessing necessary medications is easily accessible. There are several dining options nearby such as Tasty China, Chick-Fil-A, and Varners Restaurant & Tavern for delicious meals. Parks like Cobb Park and Laurel Park provide opportunities for outdoor recreation and relaxation. For medical needs, there are reputable hospitals like WellStar Kennestone Hospital and physicians centers like Resurgens Orthopaedics within a short driving distance. Additionally, coffee lovers can enjoy a variety of cafes including Starbucks and Rev Coffee. If entertainment is desired, Silverspot Cinema and AMC Parkway Pointe 15 offer movie showings not too far away. Overall, this part of Marietta offers a well-rounded community with easy access to essential services for seniors looking to enjoy their golden years in comfort.

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)

Restaurants

• Taco Bell (1.4 miles)
• Tasty China (2.1 miles)
• Chick-Fil-A (2.6 miles)
• Hamilton's Restaurant (2.7 miles)
• McDonald's (2.8 miles)
• Zama Mexican Cuisine & Margarita Bar (2.9 miles)
• Varners Restaurant & Tavern (2.9 miles)

Parks

• Cobb Park (2.6 miles)
• Hurt Road Park (2.9 miles)
• Laurel Park (3 miles)
• Cochran Shoals - Chattahoochee River (7 miles)
• Southwest Baseball At Clarkdale Park (7 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.4 miles)
• Starbucks (3.5 miles)
• Rev Coffee (3.9 miles)
• Starbucks (4.5 miles)
• Giga-Bites Cafe (5.4 miles)
• Starbucks ThD (5.6 miles)

Hospitals

• USA Vein Clinics (3.7 miles)
• WellStar Kennestone Hospital (4.6 miles)

Physicians

• Atlanta Behavioral Care (4 miles)
• Cobb Women's Center (4 miles)
• Wellstar Cobb 1700 Building (4.1 miles)
• Atlanta Gastroenterology Associates (4.1 miles)
• Georgia Plastic & Reconstructive Surgery (4.3 miles)
• Resurgens Orthopaedics (4.4 miles)
• Kennestone Physicians Center (4.4 miles)

Theaters

• Silverspot Cinema (5.6 miles)
• AMC Parkway Pointe 15 (6.5 miles)