First Choice Medical in Macon, GA

Pros

• The staff is very professional.
• The staff are courteous and professional and willing to help even if they are not part of a patient’s care team.
• The clinic has helped people with no insurance and supported their health and well-being.
• The pharmacy is great.
• They provide the best care and really listen to patients’ concerns.
• Dr. Graves is wonderful and spends as much time as needed to address concerns.
• The doctors are extremely professional, prompt, and caring.
• They treat patients like family and get them in and out.
• The building is clean and the new location is nice and quiet.
• They are very nice and friendly up front; the doctors are great.
• The clinic serves everybody, with or without insurance, and many would definitely recommend it.

Cons

• The facility does not answer the phone and fails to return lab results.
• The front desk staff are unprofessional and rude, with some reviewers suggesting the entire staff should be fired.
• Patients experience extremely long wait times, sometimes waiting hours past their appointment.
• The nursing staff and NP are often rushed, inattentive, and do not address patient concerns, with some mentions of HIPAA violations.
• Prescriptions and test results are frequently mishandled or never sent to the pharmacy.
• The building is dirty and has an unpleasant odor, making patients feel uncared for.
• Billing and insurance communication are inconsistent, leading to unexpected charges and confusion about coverage.
• The practice is perceived as money-driven rather than focused on patient care.

Review

First Choice Medical in Macon, GA is best suited for families and individuals who need an affordable primary care home that will admit patients with little or no insurance and still provide a long-standing physician relationship. The clinic earns credibility from doctors who are repeatedly described as attentive and thorough, with Dr. Graves and Dr. Roundtree singled out by patients for spending time, answering questions, and showing genuine interest in treatment plans. The newer building and calmer environment add practical value, particularly for those managing chronic conditions who want a stable point of contact rather than a glossy, hands-off experience. In a health landscape where access and continuity can feel scarce, this facility reads as a pragmatic choice for caregivers who prize dependable physicians over pristine administrative performance.

That said, serious caveats demand attention. The community should be avoided by anyone who cannot tolerate repeated communication failures or who relies on timely administrative support. A pattern of phone systems that fail to answer, messages that go unanswered, and delays in returning lab results or prescriptions is a recurring theme. Scheduling missteps, long waits, and inconsistent follow-through on prior-authorizations and drug refills frequently surface in reviews. Privacy concerns and reports of staff behavior that feels unprofessional or dismissive further complicate the decision. Families should consider alternatives if reliable phone access, swift test result communication, and consistent pharmacy coordination are non-negotiables.

The strongest offset to the drawbacks lies in the clinical team’s demonstrated capacity to provide patient-centered care when the patient can engage proactively. Reviewers repeatedly praise clinicians who listen, explain, and tailor treatment. The practice appears capable of sustaining long-term relationships, with patients noting that particular doctors, most notably Dr. Graves and Dr. Roundtree, turs that care into action, even as other operational elements stumble. For families who value clear medical guidance, coordinated referrals, and a clinician who treats the patient as a person rather than a checklist, these strengths can justify the visit and may reduce the emotional cost of navigating a busy clinic. The ability to see a provider who respects patient concerns often makes the difference between a satisfactory visit and a truly supportive medical partnership.

Nevertheless, the operational gaps often eclipse clinical strengths. The most persistent complaints target administrative friction: phones that ring endlessly, callbacks that never arrive, and the persistent fear of being left without essential medications or lab results. Patients report prescriptions not being sent to pharmacies, tests miscommunicated, and urgent messages treated as routine. HIPAA concerns surface in at least one review, underscoring a need for improved privacy and professional conduct in all patient interactions. These patterns amplify stress during illness, complicate management of chronic conditions, and undermine the trust that good medicine relies upon. For families weighing daily practicality, the question becomes whether decent care delivered with constant pushback is a net win or a daily gamble.

From a decision-making perspective, First Choice Medical remains a viable option for those prioritizing access and affordability and who are prepared to advocate for themselves within a busy clinic. If keeping costs down and maintaining continuity with a trusted physician are paramount, this facility can deliver. Prospective clients should enter with explicit strategies: identify a primary provider and request direct lines for test results and prescriptions; document every interaction and follow up rigorously; anticipate delays and build in extra time for visits; and insist on timely communication from the care team. In essence, come ready to push for results, not wait for them to arrive on their own.

In the end, the choice hinges on a trade-off between medical rapport and administrative reliability. For families that value a listening clinician who will spend time addressing questions and whose care can be trusted across visits, First Choice Medical offers a solid foundation. For those who cannot tolerate recurrent phone barriers, inconsistent prescribing, and slow communications, even when the clinical care itself is sound, alternative practices with stronger process discipline may be a wiser fit. The community’s practical appeal is undeniable, but the decision should rest on whether dependable front-desk and pharmacy coordination can be achieved in daily life. In the right scenario, this clinic can be a durable, affordable home; in the wrong one, it becomes a source of ongoing frustration that erodes the very benefits a primary care relationship is meant to deliver.

Pharmacies

• Walgreens (0.6 miles)
• Your Corner Drugstore (0.7 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (3.2 miles)
• Walgreens (4.6 miles)
• Walmart Pharmacy (4.6 miles)
• CVS Pharmacy (4.9 miles)

Restaurants

• Cracker Barrel (0.8 miles)
• New China Buffet (0.9 miles)
• McDonald's (0.9 miles)
• Cook Out (0.9 miles)
• Chick-Fil-A (1 miles)
• Wendy's (1 miles)
• Captain D's (1.1 miles)

Physicians

• Northridge Family Healthcare Center (1 miles)
• Macon VA Outpatient Clinic (1.2 miles)
• Vineville Internal Medicine (3.2 miles)
• Allergy Asthma & Sinus Center - Jeff W Langford MD (3.3 miles)
• Pediatric Care of Macon (3.3 miles)
• Brown's Eye Center- Macon (3.3 miles)
• Linkous Harry Dr MD (3.3 miles)

Places of Worship

• Bethel AME Church (2.2 miles)
• Lutheran Church-The Redeemer (3.9 miles)
• St Peter Claver Catholic Church (4.4 miles)

Hospitals

• North Macon Healthcare (2.5 miles)
• Coliseum Health System (3.6 miles)
• Coliseum Northside Hospital (3.6 miles)
• Atrium Health Navicent Hospice Pine Pointe (3.7 miles)
• PICU- Pediatric Intensive Care Unit (5 miles)
• Albert Luce Heart Tower (5.1 miles)

Cafes

• Starbucks (3.4 miles)
• Cathedral Coffee (4.4 miles)

Theaters

• AmStar 16 - Macon Theatre (4.4 miles)

Parks

• Macon Dog Park (4.5 miles)