First Choice Medical

Pros

• The pharmacy is great.
• The staff were very helpful, nice, and professional, and they seemed genuinely concerned about the patient's health issues.
• This location delivered a very positive experience; they would definitely recommend it to anybody.
• Best care ever.
• They are very satisfied with their care and feel listened to.
• Dr. Roundtree is great and cares about her patients; she is personable.
• Very nice people up front; always nice and friendly, and the Personal Care Doctor has been professional from the beginning and helped the patient's well-being.
• They love Dr. Matovu and Erica; they truly care and want the best for you.

Cons

• The front desk staff are unprofessional and rude, with some reviewers saying the entire staff should be fired.
• They don't answer the phone or return calls, leaving patients without timely replies.
• The facility smells like mildew and clinicians seem rushed, not addressing patients' concerns.
• One reviewer called the practice "ghetto" and felt it was more about money than patient care.
• Prescription refills are not being processed, causing patients to go without essential medications.
• Scheduling is poorly managed with errors and little to no apology.
• The clinic's answering service is unprofessional and rude and needs replacement.

Review

The landscape of care at this practice and its associated pharmacy comes across as a gusty mix of praise and frustration, with patients painting a picture of a clinic that can be deeply compassionate and highly capable on the one hand, and bedeviled by administrative lag and communication gaps on the other. Several longtime patients describe the primary care location as a place they trust for their health needs, especially when they are treated well by the clinicians and feel heard. They praise certain doctors for their attentiveness, the calm environment of the newer building, and the pharmacy's reliability. Yet intertwined with those positives are persistent complaints about getting timely prescriptions, getting returned calls, and getting a clear, reliable line of communication from the front desk and nursing staff. The experiences span the spectrum from "Best care ever" and "I love my Dr." to blunt indictments about inefficiency, rude interactions, and missed follow?ups.

A dominant thread across many reviews is the difficulty in obtaining timely refills and responses to prescription requests. One patient describes waiting over two weeks for a thyroid medication refill, with multiple voicemails left and no return calls, and notes that the pharmacy has also been sending refill requests that go unanswered. The frustration is compounded by the patient's need to adhere strictly to the dosing schedule, as emphasized by both the doctor and the danger of missing doses. In another case, difficulties surrounding insulin needles and pen prescriptions create serious health risks, with reports of four days of no communication after contacting the office and several days of being unable to acquire essential syringes. A recurring sentiment is that prescription processing feels disjointed - whether because the nurse or staff fail to fill or send the necessary prescriptions, or because the pharmacy's requests do not get promptly acknowledged or acted upon. The stakes here are high, given the chronic nature of the conditions involved and the potential consequences of gaps in treatment.

Despite those frustrations, there are clear endorsements of the clinical side of care. A considerable number of reviewers highlight specific providers who have earned trust and loyalty over the years. Dr. Roundtree frequently appears as a source of praise: comments like "Great doctor," "I love my Dr.," and "Dr Roundtree is great and cares about her patients, she is also very personable" reflect a strong positive impression of the medical care when it is delivered with patience and attentiveness. A reviewer who has been with the practice for eight years notes that the overall service is solid and that the doctors show genuine concern for patients, while another emphasizes the personal touch and the feeling that clinicians are listening. Some reviews recount a long-standing relationship with the clinic, a sense of dependable care, and appreciation for how clinicians address concerns in a thoughtful, direct manner.

Yet the praise is not uniformly echoed for the entire team. Several reviewers fault the administrative layer - front desk staff and call centers - in harsh terms. The profession of patient communication is described as "unprofessional and rude" by multiple voices, with phrases such as "The front desk staff are very unprofessional and rude," and even calls for firing the entire front desk staff in one adamant review. The sentiment extends to the answering service, which is criticized as unhelpful and disrespectful, and to the phone system that fails to deliver timely callbacks. There are also cautions about scheduling missteps, including reminders that list the wrong provider, delays of months to secure an appointment, and a perceived reluctance of staff to correct their errors or to accommodate patients with urgent needs. One especially pointed review characterizes the place as "ghetto" and money?driven, signaling a perception that administrative practices undermine the patient experience and trust in care.

The facility itself elicits a spectrum of impressions. Some patients praise the new building as quiet, clean, and pleasant, a positive environment that supports their care experience. Others describe it as noisy, lacking warmth, and with a sense that the staff may be overwhelmed and stressed, which some readers interpret as impacting how care is delivered in the moment. A review notes that the building "smells like mildew," while another stresses that the doctors themselves are "extremely professional, prompt, and show a lot of care and understanding." The internal contrast between a calm clinical setting and an anxious or chaotic administrative atmosphere is a recurring theme, with some patients feeling that the clinical encounter is where genuine care happens, and the administrative processes where the system often fails them.

Interwoven with these views is a realization that experiences can vary dramatically from visit to visit, provider to provider, and staff member to staff member. Some patients describe "very nice" front?desk personnel and a staff that treats people like family, with nurses who explain things clearly and doctors who take time to listen. Others recount that the same practice felt like a different place depending on who was on duty - the difference between a responsive, engaged team and a slow, impersonal, or even dismissive interaction. There are firsthand accounts of positive shifts: reviews that note a practice where "the staff are friendly" and "they get you in and out," as well as testimonials that highlight the care and attentiveness of individual clinicians. There is also admonition about prior authorization processes and the nurse's role in delaying or complicating script fulfillment, suggesting that the obstacles to timely care often originate in the administrative workflow more than in the clinicians' willingness to help.

Taken together, the mosaic of reviews presents a clinic and pharmacy combination that holds strong potential for patient?centered, compassionate care delivered by competent clinicians, but that is hampered by inconsistent administrative performance. The core medical relationship - trust in a known doctor, the sense that someone is listening, and the perception of genuine concern for health - emerges as a bright spot for many patients. At the same time, the recurring complaints about unreachable phone lines, delayed refills, miscommunications about appointments and providers, and a sense that some patients are not treated with timely respect by support staff create a contrasting, more cautionary portrait. The overarching message is clear: patients value the medical expertise and the steady presence of certain clinicians, but they urgently need more reliable, responsive administrative processes to ensure that prescriptions, appointments, and follow?ups happen promptly and with clear communication. If the administrative side can align more consistently with the clinical care, the practice has the potential to be a genuinely well?regarded place for comprehensive health care.

Pharmacies

• Walgreens (0.6 miles)
• Your Corner Drugstore (0.7 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (3.2 miles)
• Walgreens (4.6 miles)
• Walmart Pharmacy (4.6 miles)
• CVS Pharmacy (4.9 miles)

Restaurants

• Cracker Barrel (0.8 miles)
• New China Buffet (0.9 miles)
• McDonald's (0.9 miles)
• Cook Out (0.9 miles)
• Chick-Fil-A (1 miles)
• Wendy's (1 miles)
• Captain D's (1.1 miles)

Physicians

• Northridge Family Healthcare Center (1 miles)
• Macon VA Outpatient Clinic (1.2 miles)
• Vineville Internal Medicine (3.2 miles)
• Allergy Asthma & Sinus Center - Jeff W Langford MD (3.3 miles)
• Pediatric Care of Macon (3.3 miles)
• Brown's Eye Center- Macon (3.3 miles)
• Linkous Harry Dr MD (3.3 miles)

Places of Worship

• Bethel AME Church (2.2 miles)
• Lutheran Church-The Redeemer (3.9 miles)
• St Peter Claver Catholic Church (4.4 miles)

Hospitals

• North Macon Healthcare (2.5 miles)
• Coliseum Health System (3.6 miles)
• Coliseum Northside Hospital (3.6 miles)
• Atrium Health Navicent Hospice Pine Pointe (3.7 miles)
• PICU- Pediatric Intensive Care Unit (5 miles)
• Albert Luce Heart Tower (5.1 miles)

Cafes

• Starbucks (3.4 miles)
• Cathedral Coffee (4.4 miles)

Theaters

• AmStar 16 - Macon Theatre (4.4 miles)

Parks

• Macon Dog Park (4.5 miles)