Panola Gardens

Pros

• The representative conducted a thorough walk-through with the mother, providing her with an opportunity to explore the potential of moving into Panola Gardens Apartments.
• The mother was initially excited about her eligibility to move into the next available apartment, showcasing her enthusiasm for this new chapter in her life.
• The community's commitment to treating seniors with dignity and respect is commendable, as stated on their website.
• The paperwork submission process offered clarity and a sense of accomplishment for the mother when she submitted everything ahead of schedule.
• Despite the challenges faced, the mother demonstrated resilience and hope throughout the application process.

Cons

• The representative was unprofessional and inept, failing to process the paperwork in a timely manner.
• The facility's staff displayed a lack of respect and consideration for the elderly resident's situation.
• The communication from the representative was dismissive and blamed the elderly mother for their oversight.
• The advertised promise of dignity and respect for seniors is misleading and not upheld by the staff at Panola Gardens Apartments.
• There was a blatant disregard for my mother's needs as the representative claimed to prioritize other individuals over her.

Review

In recent weeks, a distressing experience involving my 79-year-old mother and the management at Panola Gardens Apartments has come to light. This situation encapsulates not only an unfortunate oversight but also raises serious concerns about the professionalism and respect afforded to senior citizens in their housing pursuits. My mother had submitted all requested paperwork a full six weeks ahead of her eligibility timeline, demonstrating both diligence and eagerness to secure her place in what was portrayed as a welcoming community for seniors.

Upon submission of her documents, my mother was informed by a representative that she would be eligible to move into the next available apartment. This news sparked excitement and hope for my mother, a sentiment that is precious at her age. To further facilitate this process, she even participated in a walk-through conducted by another representative who failed to ensure that the necessary paperwork was processed during that critical six-week window. The confidence instilled in my mother by these interactions seemed promising; however, it turned out to be misplaced.

The following day brought alarming news: she received an unexpected phone call stating that she could not move into the apartment because her income was slightly above the threshold deemed acceptable by management. This revelation was particularly crushing for my elderly mother, who had been led to believe otherwise just days before. The representative did not merely communicate this bad news; she placed blame squarely on my mother's shoulders for what appeared to be a failure in administrative duty. Such insensitivity towards an elderly individual navigating such significant life changes is both shocking and unacceptable.

In addition to placing blame on my mother, this same representative made statements indicating a lack of empathy and responsibility towards those they serve. She claimed she had “other people” to worry about and outright admitted not having taken the time necessary to process my mother's documentation during the period when it was submitted. This admission underscores systemic issues within the facility's operations—issues that ultimately affect residents’ living situations and peace of mind.

The ethos promoted on Panola Gardens Apartments' website includes claims of dignity and respect afforded regardless of income level—a mantra evidently contradicted by my mother's experience. What should have been an encouraging process quickly devolved into one riddled with disappointment and disrespect, culminating in feelings of betrayal rather than support from what was purportedly a caring community.

Given these circumstances, there’s an urgent need for accountability within the management team at Panola Gardens Apartments. Such treatment toward vulnerable individuals—especially seniors who are often navigating challenging transitions—reflects poorly not just on individual staff members but also on the organization as a whole. Too often, elderly individuals are met with indifference instead of understanding; it is crucial that actions are taken to rectify these issues moving forward so no one else has to endure similar experiences filled with anxiety and heartbreak. Ultimately, every senior deserves dignity and respect throughout their housing journey—not just words but actions aligned with those values.

Physicians

• Metro Surgical Associates (0.4 miles)
• Georgia Family Care (0.8 miles)
• South Dekalb Family Physicians (1.2 miles)
• East Dekalb Health CTR (2.8 miles)
• Abc Pediatrics (7.7 miles)
• New Heart Medical (8.1 miles)
• Gynecology and Obstetrics of Dekalb PC (8.4 miles)

Hospitals

• DeKalb Medical Hillandale (0.4 miles)

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (0.8 miles)
• Cook Out (0.8 miles)
• Checkers (0.9 miles)
• McDonald's (0.9 miles)
• Burger King (0.9 miles)
• Zaxby's (1.1 miles)
• Popeyes Louisiana Kitchen (1.2 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.8 miles)
• Walgreens (4.4 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (5.3 miles)

Places of Worship

• New Birth Missionary Baptist Church (1.3 miles)
• Christ Our Hope Catholic Church (2.2 miles)
• Berean Christian Church (2.3 miles)
• New Covenant Christian Ministries (2.6 miles)
• Fairfield Baptist Church (2.6 miles)
• Kelley Chapel United Methodist Church (3.8 miles)
• Mountainside Seventh Day Adventist Church (4.3 miles)

Parks

• Redan Park (2.5 miles)
• Stone Mountain Park (6.7 miles)
• Almost To The Top Of Stone Mountain (6.8 miles)
• Stone Mountain Walk Up Trail (7.1 miles)
• East Lake Park (8.7 miles)
• McKoy Park (8.9 miles)

Cafes

• Panera Bread (4 miles)
• Starbucks (9.2 miles)
• Starbucks (9.3 miles)

Transportation

• Marta - Westbound (8.7 miles)