Edna Mae Lockett Personal Care Home

Pros

• The facility provided excellent care for residents, demonstrating attentiveness to their individual personalities and needs.
• Staff members were considerate and focused on ensuring the well-being of residents.
• The reviewer appreciated the personalized approach taken by the staff during their loved one's stay.

Cons

• They canceled the reservation at the last minute, prioritizing a higher-paying client over the deposit paid.
• The staff was rude and difficult to deal with during the cancellation process.
• They did not offer the chance to match the new rate before canceling.
• The experience left a negative impression due to poor customer service and lack of consideration for existing commitments.

Review

The experience of finding appropriate care for a loved one can be both stressful and emotional, and it is crucial to navigate this process with the right facility. The reviews presented reflect two contrasting experiences with the same establishment, highlighting both commendable care and unsettling administrative practices.

On one hand, some families have found significant value in the quality of care provided at the facility. One review remarks on how well the staff understood and catered to the individual needs and personalities of their residents. This tailored approach suggests that caregivers were not only attentive but also skilled at creating an environment that respects each resident as a unique individual. Many family members often seek assurance that their loved ones will receive personalized attention in a care setting, particularly when they may be vulnerable or in need of special accommodations. The positive feedback regarding primary caregiving underscores an essential aspect of what many families hope to find: compassion and individualized support during challenging times.

However, juxtaposed against these favorable impressions of care is a troubling review concerning the facility's administrative practices, specifically regarding reservations and communication with potential clients. A family that had made a deposit for a room was brusquely informed at the last minute that their reservation had been cancelled. The reason given was particularly distressing; it was stated that another family offered to pay more for the room. Such practices raise ethical concerns about prioritizing profit over responsibility toward those seeking care for their loved ones—a fundamental aspect of trust necessary in this delicate industry.

Moreover, it is disheartening that after taking a deposit, which is typically meant to secure services or accommodations, there was no attempt made by management to negotiate or communicate possible alternatives with the displaced family. Being unwilling to give them even an option to match or discuss new rates speaks volumes about customer service standards within the organization. When individuals are seeking out places for loved ones who require special needs assistance or personal support during difficult times, being treated rudely only exacerbates feelings of anxiety and disappointment.

The inconsistency in experiences within this specific facility sheds light on critical issues around communication and management policies among assisted living environments and similar institutions. It raises questions about how facilities train their staff in customer service protocols while balancing financial pressures inherent in running such establishments. Families must feel they can trust caretakers not only with physical health but also during administrative interactions – hence expecting fair treatment throughout all aspects of engagement is not too much to ask.

In conclusion, selecting an appropriate care facility takes considerable time, research, and emotional investment from families navigating complex situations involving health considerations for loved ones. Positive reviews emphasize essential qualities such as empathy and attentiveness towards resident welfare while highlighting excellent caregiving staff who understand their charges deeply on an individual level. Conversely, negative testimonials can reveal painful shortcomings rooted in greediness or discourteous conduct from management—elements which could lead families to reconsider if this establishment aligns with their values when choosing where to entrust their loved one's well-being.

Ultimately, prospective clients should take into account both sides laid out through these reviews when considering this particular facility: exemplary direct care is vital yet must continue alongside responsible business practices aimed at nurturing long-term relationships with families instead of eroding faith through last-minute cancellations or disrespectful interactions over financial matters alone.

Located in Lithonia, Georgia, this area offers a variety of amenities that may appeal to seniors looking for a vibrant community to settle down in. With several restaurant options nearby such as Smokey Bones Bar & Fire Grill, Olive Garden, and Chick-Fil-A, residents can enjoy a variety of dining experiences. Additionally, there are cafes like Panera Bread and Starbucks for those who enjoy a cup of coffee or a light meal out. For medical needs, there are pharmacies like CVS Pharmacy and Walgreens within close proximity, as well as physicians' offices such as East Dekalb Health Center and Georgia Family Care. Places of worship like New Covenant Christian Ministries and Fairfield Baptist Church provide opportunities for spiritual fulfillment. Nature lovers can take advantage of nearby parks such as Redan Park and Stone Mountain Park for outdoor activities. Close access to DeKalb Medical Hillandale ensures quality healthcare services are readily available. Overall, this area offers a mix of conveniences and recreational options that may make it an attractive choice for seniors considering senior living in Lithonia.

Restaurants

• Smokey Bones Bar & Fire Grill (1.8 miles)
• McDonald's (1.9 miles)
• Chick-Fil-A (2 miles)
• Olive Garden (2.1 miles)
• Bojangles' Famous Chicken 'n Biscuits (2.3 miles)
• JJ Fish and Chicken (2.4 miles)
• McDonald's (2.5 miles)

Cafes

• Panera Bread (2.2 miles)
• Starbucks (6.4 miles)
• Starbucks (6.4 miles)
• Kelly's Fusion Express (6.9 miles)

Pharmacies

• CVS Pharmacy (2.3 miles)
• Walgreens (3.8 miles)
• Walgreens (5.3 miles)
• CVS Pharmacy (5.3 miles)
• Walgreens (5.6 miles)
• Walgreens (5.9 miles)
• CVS Pharmacy (6.3 miles)

Physicians

• East Dekalb Health CTR (2.8 miles)
• Metro Surgical Associates (4.2 miles)
• New Heart Medical (4.9 miles)
• Georgia Family Care (5 miles)
• Advanced Gynecology Associates (5.2 miles)
• Georgia Dermatologist (5.4 miles)
• Carl I Gonzales, MD (5.6 miles)

Places of Worship

• New Covenant Christian Ministries (3.2 miles)
• New Birth Missionary Baptist Church (3.7 miles)
• Christ Our Hope Catholic Church (3.7 miles)
• Fairfield Baptist Church (4.2 miles)
• Shiloh Christian Church (4.8 miles)
• Berean Christian Church (5.4 miles)
• Bethany Baptist Church (7.6 miles)

Parks

• Redan Park (3.3 miles)
• Lenora Park Pool (6.3 miles)
• Lenora Park (6.6 miles)
• Stone Mountain Park (6.8 miles)
• Almost To The Top Of Stone Mountain (7 miles)
• Stone Mountain Walk Up Trail (7.7 miles)

Hospitals

• DeKalb Medical Hillandale (4.1 miles)

Theaters

• AMC Conyers Crossing 16 (7.1 miles)