Northwest Ga Personal Care Hm

Pros

• The providers are very caring.
• They know how to address health issues and work well with providers.
• They are highly recommended.
• The therapists helped the patient regain mobility.
• The rehab with Amedisys was awesome.
• Matthew, Casey, Bunny, and Yuan provided excellent care.
• The rehab team is very caring and compassionate.
• The nurses and therapists were great.
• The overall experience was great.

Cons

• The providers allowed the mother-in-law to be placed on hospice without any family involvement.
• They did not conduct a background check on her fifth husband.
• The daughter cannot get any answers about what happened to her mother.
• They claimed she did not have the right to know what happened to her mother.
• There are too many secrets and no accountability.
• They would not give them even a one-star rating.
• The office staff were rude and not helpful.
• They rushed to discontinue services for the reviewer and her husband.
• The reviewer would never want to deal with this office again.

Review

Across the set of experiences shared about Amedisys, there is a clear pattern of strong appreciation for the care and dedication of the clinical team, punctuated by frustrations with administrative aspects and some serious concerns about how certain situations were handled. Several reviewers emphasize that the most important interactions - those with nurses and therapists - were marked by genuine care, attentiveness, and a professional focus on addressing health issues. In particular, the rehab teams are described as compassionate, patient, and skilled at guiding people through difficult recoveries.

One detailed account describes a patient who entered care in July 2022 after a serious fall. The individual sustained a broken femur and a fractured right hip, and credits the therapists with enabling movement and progress that would have seemed unlikely otherwise. Despite a period of delayed healing, the patient eventually underwent a total hip replacement in February 2023. The recovery journey continued to progress, with the patient reporting that seven weeks post-surgery they were able to walk with a cane. This same narrative highlights that rehab with Amedisys was "awesome" once again, and the patient offers special thanks to four team members - Matthew, Casey, Bunny, and Yuan - for their care and encouragement. The tone throughout this account is one of deep gratitude for the skilled, compassionate rehabilitation team who made a tangible difference in mobility and quality of life during a challenging stretch.

Another short, positive note simply declares that the rehab team is "Very caring and compassionate." While brief, it reinforces a consistent thread found in the more detailed story: the clinicians and therapists are viewed as the heart of the service, delivering hands-on support, expertise, and a steady, reassuring presence in times of vulnerability and physical strain.

Not all feedback, however, centers on clinical care. A separate and strongly worded critique focuses on a different aspect of the experience, namely the handling of a family matter involving hospice care. The reviewer asserts that the patient's mother-in-law was placed on hospice without any involvement from family members. The account accuses staff of failing to conduct a background check on the mother-in-law's fifth husband and frames the situation as one marked by secrecy and a lack of accountability. The reviewer makes a pointed accusation that there was no opportunity for answers, and concludes with a firm refusal to give a high rating, stating that they wouldn't even give one star. This account shifts the focus from clinical care to questions about transparency, family inclusion in important care decisions, and the perceived integrity of administrative processes.

Additional comments echo a mixed experience, balancing praise for the nurses and therapists with criticism aimed at the office staff. In this view, the clinical team is again praised for her or his nursing and therapy work, while the support staff in the office is described as rude and unhelpful. The reviewer expresses a clear preference to avoid dealing with the office again, citing dissatisfaction with how services were discontinued, particularly in a period when both the reviewer and their husband required ongoing care. The sentiment here suggests that even when clinical care is strong, administrative and customer service experiences can color the overall impression of the service.

Amid these varied perspectives, one very concise observation stands out with a simple, positive note: "Great." This word, though brief, sits alongside longer narratives that highlight the competence and compassion of clinicians and the frustration that can arise around administrative interactions. Taken together, the reviews paint a picture of a provider network that can be life-changing in terms of rehabilitation and symptom management when the clinical team is involved, while also showing that administrative communications and processes can substantially influence overall satisfaction.

Overall, the experiences reflect a dichotomy that many patients encounter in health care: the difference between the quality of hands-on clinical care and the quality of administrative support. The positive stories emphasize skilled therapists and dedicated nurses who bring hope and tangible progress, especially in challenging recovery periods. The negative accounts underscore the importance of transparent communication, family involvement in critical decisions, and respectful, efficient office service. For someone considering care, these perspectives suggest weighing the strength and empathy of clinical teams alongside the reliability and responsiveness of administrative contacts.

Places of Worship

• Prospect Baptist Church (4.4 miles)
• Pleasant Hill United Methodist Church (5.3 miles)
• Southern Baptist Convention (5.7 miles)
• Subligna Baptist Church (7.7 miles)
• Grace Community Baptist Church (8.5 miles)
• New Bethel Christian Fellowship (9.1 miles)
• Resaca Assembly of God (9.8 miles)

Physicians

• Mill Creek Center PC (6.6 miles)
• Shaw Family Health Center (9.4 miles)
• Pulmonary & Sleep Medicine PC (9.7 miles)
• Children's Doctors PC (9.8 miles)
• Peds Care, PC (9.8 miles)
• Bowers Family Medicine (10.3 miles)
• Walker County Environmental Health (10.4 miles)

Restaurants

• Wendy's (7 miles)
• Subway (7.5 miles)
• McDonald's (7.5 miles)
• Cracker Barrel (9.7 miles)
• Red Lobster (9.7 miles)
• Bojangles' Famous Chicken 'n Biscuits (9.9 miles)
• Zaxby's (9.9 miles)

Transportation

• U-Haul (7.9 miles)
• North Georgia Mountain Stone (9.6 miles)
• Norfolk Southern (10.5 miles)

Cafes

• Pour-O-Joe's (9.6 miles)
• Panera Bread (10.1 miles)
• Melinda's Bakery & Cafe (10.4 miles)

Pharmacies

• Kroger Pharmacy (10 miles)
• Fred's Pharmacy (10.5 miles)
• MediThrift Pharmacy (10.6 miles)
• CVS Pharmacy (10.7 miles)
• Ledfords Rx Express (10.9 miles)
• Walmart Pharmacy (11.2 miles)
• Walmart Pharmacy (11.2 miles)

Parks

• Lakeshore Park Stadium (10.5 miles)
• The Spot Park Downtown Dalton (11.7 miles)

Hospitals

• Turner Maternal & Infant Care Center (12 miles)
• Hamilton Medical Center (12 miles)