Country Garden Personal Care

Pros

• The care at Country Gardens was excellent.
• The administrator, Rachel, was wonderful to her mom.
• Southern Grace Hospice went over and beyond to care for her.
• Country Gardens is highly recommended.
• The facility is beautiful and has friendly staff.
• The community is wonderful and the building is well maintained.
• The staff really cares about the residents.
• Many activities are offered for residents.

Cons

• The care staff are unmotivated and uncaring and often don't respond to pendant calls.
• The food is terrible.
• The director should have disclosed that the facility is essentially a memory care/nursing home environment.
• Visiting is hindered by management issues, with phones often not answered to let visitors in.
• Residents wander around with little to no activities, while monthly payments are still collected.
• There are few staff for many residents, indicating insufficient staffing.
• The billing department is described as nonexistent except to collect money, and the owner does not return calls or follow up.

Review

Country Gardens comes across in these comments as a facility that divides opinion among residents and their families. A number of reviewers portray it as primarily a memory-care environment, with some suggesting that if a person does not have dementia, there may be features of the setting that don't fit well for them. One reviewer who lived there for ten months described an overall awful experience, characterizing the place as 98% memory care and lamenting unmotivated and often uncaring care staff, occasional unresponsiveness to pendant calls, and food that was not up to expectations. That critique also notes that the director should have been more explicit about the facility's environment and focus.

Yet the picture is not uniformly negative. There are residents and relatives who speak warmly of the community. One person declares, "I live here, and I love it here," emphasizing that the staff are consistently pleasant and that a family member (a father-in-law) really likes them. Even within that positive frame, there is a caveat about the visiting process: the sentiment that getting in for a visit can be frustrating, with ongoing management issues and a recurring problem of nobody answering the phones to grant access. The tension between appreciating the staff's kindness and feeling blocked by administration surfaces repeatedly.

Several families relay strong positive memories of care. A mother who was a resident for two years is described as receiving excellent care, with staff who were responsive to her special needs and treated her with affectionate attention, even joking that she was "the diva she thought she was." Alongside that sentiment, another account praises an administrator named Rachel and notes that Southern Grace Hospice went above and beyond to support her mom, culminating in a high recommendation for Country Gardens. These stories emphasize attentive, person-centered care and successful coordination with hospice services when needed.

There are also warnings and cautions embedded in the mixed reviews. One reviewer who recently removed their father from the facility alleges neglect, claiming residents wandered aimlessly with little activities and that the facility was quick to collect monthly payments. This perspective contrasts sharply with more favorable accounts, highlighting how experiences can diverge widely between families and, perhaps, over time.

Another set of comments focuses on the appearance and atmosphere of the place. Several posts describe the community as beautiful and well-maintained, with visitors noting friendly staff, a sense of care among workers, and a schedule of activities and events observed during tours. In these views, the environment is appealing, the building is well kept, and the people working there seem genuinely committed to residents. The praise is often coupled with practical observations about staffing levels during visits - mentions of limited numbers of staff relative to residents, with reports of only a couple of employees visible among a larger group when someone visited to sign an application. The recurring theme is a visible tension between a caring, capable staff in a well-maintained setting and the operational strains that can hinder access and responsiveness.

A more troubling thread runs through some remarks about administrative and financial handling. One reviewer describes a "pitiful" customer service experience after a resident's end of life, stating that the billing department appears to exist only to collect money, with the owner reportedly not returning calls or following through on promises. This account notes they were told repeatedly that the facility was in transition and would be cared for after the arrival of a billing manager, implying ongoing instability in administrative processes even as care was being provided. Taken with the other feedback, these comments suggest that some families feel overwhelmed by administrative opacity or inconsistency at critical moments.

Taken together, the collection of reviews paints a nuanced portrait of Country Gardens. For some, the facility represents a warm, well-maintained community with compassionate staff and meaningful hospice coordination, where residents are treated with care and some family members feel confident in the quality of daily life and personal attention. For others, the same environment feels misaligned with their needs - especially for those not seeking memory-care-focused care, or for families who experience frustration with accessibility, consistent responsiveness, and the administrative side of the operation. The thread running through these accounts is a mix of genuine care and tangible management challenges, with experiences that vary significantly from one family to the next and from one time period to another.

Places of Worship

• Southern Baptist Convention (1.6 miles)
• New Bethel Baptist Church (2.8 miles)
• Unity Church of God (3.6 miles)
• Shane's Crib (3.8 miles)
• Jesup Christian Fellowship (4 miles)
• First Free Will Baptist Church (4.6 miles)
• Epworth United Methodist Church (4.7 miles)

Restaurants

• Gooey's Pizzeria (3.3 miles)
• Habaneros & Pepperonis (4 miles)
• Pizza Inn (4.1 miles)
• KFC (4.1 miles)
• Western Sizzlin (4.2 miles)
• Wendy's (4.2 miles)
• Huddle House (4.4 miles)

Physicians

• Wayne Family Practice Associates PC (4.3 miles)
• Advantage Direct Care (4.3 miles)
• Richmond Hill Oral Surgery (4.3 miles)
• Internal Medicine/ Dr Pumpelly's (4.3 miles)
• A Pumpelly IV Robert MD (4.3 miles)
• Jesup Pediatrics (4.3 miles)
• Bookhardt Lindsey PA-C (4.4 miles)

Hospitals

• Wayne Memorial Hospital (4.4 miles)
• Surgery Center Of Bji (5.2 miles)

Pharmacies

• Jones Prescription Shop (4.5 miles)
• Fred's (5.2 miles)
• Fred's Pharmacy (5.3 miles)
• Walgreens (5.3 miles)
• Town and Country Pharmacy (5.4 miles)
• Wayne Drug Co (5.4 miles)
• Jones Drug Company (5.4 miles)

Transportation

• Alamo (5.2 miles)
• U-Haul Neighborhood Dealer (6 miles)
• U-Haul (6.5 miles)