Standard Homecare of Augusta

Pros

• The staff at this provider are very friendly and attentive to the details of paperwork.
• The facility is kept clean and organized.
• Services are provided on time, preventing scheduling conflicts.
• QTC made a great choice in selecting this location to provide services.
• The agency took care of my grandma and the services were top notch; the staff really care about their patients.
• The agency is awesome; the service they provide is among the best.
• The staff are attentive and friendly; scheduling is easy, and the owner arranges for caregivers quickly.
• The service is excellent; the staff are caring, and families appreciate the care.
• All the staff are loving and kind.
• Comfort at Home has been a lifesaver for families, providing peace of mind knowing their loved ones are in good hands.

Cons

• The reviewer would not recommend the company at all.
• They would not even give the company one star due to unreliability and poor care.
• The first day, the caregiver arrived 1.5 hours late and left 30 minutes early, leaving the mother unattended.
• A second caregiver arrived two hours late.
• They charged for an extra 24 hours of care despite cancellations caused by the company's failures.
• The agency could not provide the promised care and had no care lined up for the next 24 hours.
• The administrator was condescending and failed to follow up as promised.
• In hospice cases, the cancellation policy was unfair and punitive, charging the full nurse's shift.

Review

People who have interacted with this home care agency describe a surprisingly broad spectrum of experiences, ranging from standout compassion and reliable day-to-day care to unsettling lapses in scheduling, communication, and policy handling. A common thread among the more favorable anecdotes is that the staff are friendly, attentive, and genuinely caring. Reviewers repeatedly highlight clean, organized facilities and the impression that the location chosen to provide services was a good fit. In several accounts, the staff's warmth and the clinicians' bedside manner stood out as a clear positive, with caregivers going the extra mile to help not only the patient but also family members who were coordinating care. Some families felt that this agency offered a level of personal attention that left them reassured and relieved during difficult times.

However, many reviews paint a much more mixed or negative picture, centering on reliability and financial policies. A recurring concern is the difficulty of guaranteeing consistent, around-the-clock care. One family described a sequence of delays - caregivers arriving well after the scheduled start time and leaving early without prior notice - and ultimately facing cancellations that felt unwarranted given the patient's fragile condition. In some cases, caregivers arrived hours late or relied on transportation arrangements (such as Uber) that did not meet the patient's needs, leaving a vulnerable loved one without the promised support. The result for several families was a loss of trust and the hard decision to end the agreement and seek care elsewhere, even when the patient preferred to stay with the original agency.

The issue of cancellation fees emerged as a particularly contentious source of dissatisfaction. Several reviewers reported being charged for ongoing care that was not delivered due to care gaps, or for shifts that could not be fulfilled because the agency could not provide reliable coverage. One sentiment echoed by multiple families was that they should not be penalized for needing to terminate services when the care provided did not meet expectations. The frustration was intensified by examples of care being so inconsistent that families were forced to cancel within a 24-hour window, only to be faced with a full-day or even 24-hour charge. In one notably painful scenario connected to hospice care, a reviewer described a $360 cancellation fee for shifting nurse coverage after a patient's passing, a policy they found unfair in the context of end-of-life care and regulatory nuance. The critique suggested a need to revisit how cancellations are charged in sensitive situations like hospice.

On the other hand, several comments underscore a different side of the story: caregivers and staff who demonstrated reliability and genuine care when the relationship worked well. There are accounts of family members feeling that the agency's care team treated their loved ones as if they were part of the caregiver's own family. In these narratives, aides and nurses not only provided day-to-day care but also assisted with appointments, medications, and errands, sometimes going above and beyond the nominal duties of home care. A number of reviewers cited the administrator or owner personally engaging with families - explaining options, coordinating visits, and offering reassurance during a stressful period. When care did click, families described it as compassionate, patient, and even transformative for their family members' comfort and dignity.

Some reviewers highlighted the agency's strengths in building strong personal connections. Several stories recounted caregivers who formed enduring bonds with patients, sometimes taking patients to doctor appointments, picking up medications, or providing consistent companionship that helped both patients and their families manage the daily realities of serious illness. These positive testimonials frequently include phrases like "home away from home," "patients, dependable, attentive, and compassionate," and "the best care I've experienced." In these cases, reviewers emphasized the holistic approach of the staff and the sense that the agency's caregivers could be trusted to treat elderly loved ones with respect and genuine concern.

The range of experiences also reflects a broader pattern: the agency appears capable of delivering excellent, caring service when staffing is reliable and when communication aligns with a family's needs. In several reviews, the process of arranging care - scheduling a consult, having the owner or administrator step in to explain options, and receiving rapid responses to urgent requests - was described as smooth and responsive. Yet those same reviews also acknowledge that staffing shortages and inconsistent scheduling can undermine even the best intentions. The contrast between the moments of outstanding, compassionate care and the episodes of delayed arrivals or misaligned coverage suggests that outcomes depend heavily on day-to-day staffing realities and how policies are implemented in practice.

In sum, the feedback presents a nuanced portrait of this home care agency. For many families, the staff's warmth, the patient-centered approach, and the sense of ongoing partnership with the caregivers provide substantial value. For others, critical shortcomings around reliability, scheduling, and certain policy decisions - especially in the context of hospice or end-of-life care - have left lasting frustration and even a decision to switch providers. Prospective clients should weigh these experiences carefully: confirm the agency's ability to provide reliable, back-up coverage; discuss how cancellations are handled and what protections exist when care cannot be delivered as promised; and seek direct assurances about how staff shortages are managed so that a loved one's needs are never left unmet. When the care aligns with expectations, many families report that this agency can truly be a lifeline, delivering compassionate, attentive service that makes a difficult time a little more manageable.

Places of Worship

• Simonia Baptist Church (2.1 miles)
• Southern Baptist Convention (3.7 miles)
• Kiokee Baptist Church (6.5 miles)

Parks

• Patriots Park (2.1 miles)
• E.R. Park (2.5 miles)
• Blanchard Woods Park (6 miles)

Restaurants

• Doc's Porchside (2.5 miles)
• McDonald's (2.6 miles)
• Waffle House (2.7 miles)
• Popeyes Louisiana Kitchen (2.7 miles)
• Chick-Fil-A (2.9 miles)
• Culver's (3 miles)
• Applebee's (3 miles)

Pharmacies

• Kroger Marketplace Pharmacy (2.5 miles)
• ""Walmart Stores"" (3.4 miles)
• Walmart Pharmacy (3.4 miles)
• Barney's Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (6 miles)

Cafes

• Panera Bread (2.6 miles)
• Starbucks (2.9 miles)
• Starbucks (6.3 miles)

Physicians

• Center for Primary Care (3 miles)
• Augusta University Medical Center (6.1 miles)
• Dr Bukk (6.3 miles)
• Augusta - Aiken ENT and Allergy (6.6 miles)
• Usera, Gianina University Physicians Endocrinology (6.6 miles)
• Center For Primary Care (6.7 miles)
• Harmonie Medical (6.8 miles)

Theaters

• GTC Evans Cinemas (7.4 miles)