Parkwest Rental Svc

Pros

• The bed was comfortable.
• The coffee was great.
• The staff were very nice and helpful.
• The front desk staff were fabulous and very helpful.
• The room was clean and stocked.
• The breakfast was delicious with a wide variety of options.
• The location was convenient.
• The hotel was clean with a very pleasant atmosphere.
• Sabrina at the front desk was awesome.
• Teresa, the manager, and Robin were exceptional at their jobs and fantastic people.
• The room was spacious and quiet.
• Victoria provided excellent service.

Cons

• The room had a distinct unpleasant smell, like dirty mop water.
• The door to the room was misaligned and required effort to open and close.
• The light switch by the door was broken and had to be wiggled to operate.
• The biscuits and gravy were inedible, tasting like they had been in the pan for days.
• A front desk employee was rude.
• The front desk clerk was seen eating while assisting a guest, without properly stopping to help.
• The room had cleaning issues like hairs in the sink and urine on the toilet seat.
• The hotel was infested with bed bugs and did not change the linen, resulting in bites.
• The manager accused a guest of smoking and threatened a fee, which was unwarranted.
• The continental breakfast involved leftovers being packed with bare hands.

Review

The collection of reviews paints a portrait of a property that elicits wildly different experiences. Some guests rave about the staff, cleanliness in some rooms, and the breakfast, calling the stay convenient, quiet, and comfortable. Others recount a string of serious problems: pervasive odors, maintenance failures, pests, unsafe or unclean conditions, and encounters with staff that feel anything from inattentive to confrontational. Taken together, the feedback reads as a house with strong upsides and equally strong downsides, depending on when you visit and which room you're assigned.

Cleanliness and maintenance are a central source of both praise and complaint. Several guests describe rooms as clean, well-kept, and stocked with essentials, noting Fresh towels daily and a generally pleasant atmosphere. They describe comfortable beds and reliable air conditioning, and they appreciate the ease of access, quiet surroundings, and the overall feel of a hotel that still cares about service. Yet a sizable portion of the feedback contradicts that experience. Some rooms are described as looking clean at first glance but revealing issues upon closer inspection: hairs in the sink, urine on the toilet seat, aging mirrors and bed frames showing their age, and general wear-and-tear that suggests insufficient deep cleaning or maintenance. A few reviews mention rooms that were shabby or in disrepair, including a door that was out of alignment, a broken light switch that required manipulation to operate, and even a bathroom sink that leaked and flooded. One guest described a situation where the room appeared okay at first but later revealed multiple cleanliness and upkeep problems, underscoring a divided reality across rooms and shifts.

Pest concerns feature prominently in several of the negative accounts. There are specific accusations of bed bugs, bites on guests, and a sense of ongoing infestation that some guests feel management has not adequately addressed or even acknowledged. A number of reviews reference video evidence or personal observation of bed bugs, roaches, and other critters, along with comments about unfinished or unaddressed pest management. The presence of insects appears to color the overall impression of the property for these guests, casting doubt on the cleanliness narrative that others report. While a few travelers do not mention pests, enough do to make it a recurring theme that potential visitors should consider and investigate further.

Food and dining experiences are another axis of division. For some guests, breakfast and the overall dining experience are highlights: a varied, appetizing spread, a thoughtful assortment of hot and cold options, and even praise for the biscuits and gravy or the quality of coffee. They describe a breakfast that is ample enough to satisfy and complementary to a pleasant stay. On the flip side, other guests portray a disaster at breakfast: packaged eggs, powdered eggs, and food prepared in ways that feel unappetizing or improperly managed. There are troubling anecdotes about hygiene at the dining counter - an employee allegedly reusing leftovers without proper hands-on hygiene - adding to a perception of inconsistency and concern about food safety. The differences in breakfast quality align with the broader pattern: morning experiences vary widely by staff, shift, and perhaps kitchen management on any given day.

Staff interactions run along a spectrum from exemplary to problematic. Several reviews celebrate individuals by name - front desk staff who went above and beyond, especially when guests asked for assistance or needed accommodations. Compliments toward Sabrina, Teresa, Victoria, Robin, Vernocia, and others emphasize warmth, attentiveness, and a genuine effort to make travelers feel welcomed, including special gestures that helped guests with families or veterans. Conversely, other accounts describe rude or inattentive service: a front desk clerk who was "literally eating" while a guest asked questions, night staff with an attitude, or a manager who allegedly acted confrontationally in a way that felt accusatory and stressful for a pregnant guest and her child. Some guests even recount receipts of disciplinary actions or confrontations with management that escalated into disagreements about smoking policies and alleged rule violations, with some guests feeling they were unfairly treated or misjudged. The overall impression is that staff performance is highly variable, strongly shaping each guest's experience.

Location, ambiance, and overall value also appear mixed. Several reviewers call the hotel convenient and quiet, with easy access to the city's offerings and a location that suits business travelers or families on short trips. They describe a well-maintained exterior, firm beds, and solid in-room amenities that make it a reasonable value for a night or two. Others describe the property as dated or in need of remodeling, with an old-mildew smell in the air, and a general sense that the hotel has not kept pace with upgrades. This dichotomy - between a comfortable, affordable stay for some and a sense of neglect or wear for others - appears to influence traveler satisfaction and trust in the brand.

In the end, the experience at this hotel seems to rest on a tipping point between its strongest assets and its most troubling flaws. For some guests, the staff's warmth, the clean rooms they found, and the reliable breakfast create a pleasant, dependable stay that they would repeat. For others, odors, maintenance gaps, pest concerns, and inconsistent service cast a long shadow over the visit, sometimes culminating in high-stakes disputes with management and a fear of recurring problems. If you're considering a stay here, it may be worth requesting a recent, well-reviewed room, confirming pest control measures and maintenance readiness, and communicating clearly with the front desk about expectations, while also preparing for a range of possible experiences depending on the day and the personnel on site. The hotel's potential is evident in the positive testimonials, but the negative ones serve as a cautionary note that the guest experience can be highly variable.

This part of Grovetown, Georgia, is a bustling neighborhood with a mix of dining options, medical services, pharmacies, and places of worship. You'll find popular chain restaurants like Cracker Barrel, Steak 'n Shake, and Waffle House nearby for convenient dining choices. There are also several physicians and specialists within a short distance, including Dr Bukk and Augusta Retina Consultants. In terms of healthcare amenities, there is Doctors Hospital Of Augusta close by for any medical emergencies. Additionally, there are multiple pharmacies in the area such as CVS Pharmacy and Walgreens for easy access to medications. If you enjoy coffee or a light snack, cafes like Starbucks and Panera Bread are conveniently located within a few miles. The Abilene Baptist Church and Southern Baptist Convention provide spiritual support for those seeking worship opportunities. Overall, this part of Grovetown offers a range of amenities that could be beneficial for seniors looking to settle in the area.

Restaurants

• Cracker Barrel (0.1 miles)
• Steak 'n Shake (0.3 miles)
• Waffle House (0.3 miles)
• McDonald's (0.3 miles)
• Taco Bell (0.3 miles)
• Cook Out (0.3 miles)
• Waffle House (0.3 miles)

Physicians

• Dr Bukk (0.3 miles)
• Augusta Retina Consultants (0.5 miles)
• Center For Primary Care (0.5 miles)
• West Augusta Spine Specialist (2.1 miles)
• Pulmonary Allergy & Sleep Center (2.2 miles)
• Doctors Hospital Center For Occupational Medicine (2.2 miles)
• Augusta Oncology (2.2 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (1.8 miles)
• Miller, Aubrey Neal (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.3 miles)

Hospitals

• Doctors Hospital Of Augusta (2.2 miles)
• Ddeamc (3.5 miles)

Places of Worship

• Abilene Baptist Church (2.9 miles)
• Southern Baptist Convention (3.3 miles)

Cafes

• Starbucks (3 miles)
• Panera Bread (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)