Our Heritage Residential Care Home in Grayson, GA

866 Hawthorne Lane, Grayson, GA 30017

For more information about senior living options: (844) 490-3973

4.5 from 32 reviews
5 stars
27
4 stars
1
3 stars
0
2 stars
0
1 stars
4

Assisted Living

Overall Review of Our Heritage Residential Care Home

Pros

  • pro The Benton House Grayson team provides a phenomenal, personalized experience for residents and families.
  • pro The staff are kind, empathetic, and genuinely caring.
  • pro Lourdes is patient, attentive, and goes above and beyond to meet residents' needs.
  • pro Christine, the administrator, is accessible, proactive, and keeps families well informed.
  • pro The marketing and sales team are caring, knowledgeable, and supportive in finding the best care solutions.
  • pro Communications with the community are personable, professional, and timely from the first contact onward.
  • pro Families feel that Benton House is like family and residents quickly feel welcomed and at home.
  • pro The memory care team delivers excellent care, stabilizing residents' physical and mental well-being.
  • pro The facility is well staffed, clean, and inviting, with attentive caregivers who help residents thrive.
  • pro Many families consider Benton House Grayson among the best in senior living due to genuine care and consistent respect.

Cons

  • pro A reviewer states Benton House Grayson is the worst place to work, noting no communication between the kitchen and staff and frozen, processed food on a printed menu.
  • pro A reviewer describes the environment as toxic, with high turnover and staff "throwing each other under the bus," plus claims of an unprofessional, sociopath/mentally unstable executive director.
  • pro A reviewer claims there was internal theft, with money taken from a resident's account by someone inside the facility.
  • pro A reviewer criticizes memory care med management, citing infrequent LPN visits for meds, medication errors, wrong eye drops, and staff confusion with oxygen equipment leading to hospitalization.
  • pro A reviewer says charges are unclear, with daily fees billed as monthly fees and a memory care charge of $4,500 per month described as outrageous.
  • pro A reviewer asserts that the memory care unit "seems to care about appearances" but actual care is lacking.

Review

Benton House of Grayson is best suited for families seeking a warm, family?style senior living experience where staff treat residents like individuals and communication with families is direct and ongoing. The community shines for seniors who benefit from social engagement, personalized attention, and a clear sense that care teams are invested in day?to?day happiness and safety. It is particularly well?matched for memory?care needs and for families who want hands?on support during transitions - moving in, coordinating with hospice or therapy services, and staying informed about evolving care plans. Those who prize a homey atmosphere, consistent routines, and proactive staff will find this location a natural fit. It is not a universal answer, and certain expectations should be tested on a visit.

The positive voice across reviews is unmistakable: a hands?on leadership team and an exceptionally compassionate staff create a sense of belonging that families notice from first contact. The administrator and care directors - named repeatedly as caring, responsive, and accessible - build trust through visible involvement, transparent communications, and a genuine willingness to go "the extra mile." Families report thoughtful move?in experiences, supportive responses during grief, and a community that feels more like a family than a facility. The staff's dedication to resident well?being translates into reliable updates, timely responses, clean and well?staffed environments, and programs that keep residents active, engaged, and well nourished.

Nonetheless, a minority of reviews raise meaningful concerns that should not be dismissed. Some accounts describe struggles with morale and internal dynamics, painting a picture of uneven teamwork and a tense atmosphere on certain shifts. In memory care, there are cautionary notes about medication management and alarm responsiveness, including instances where changes or critical events were not noted or addressed promptly. Fee transparency also emerges as a point of concern in a few postings, with readers wary of hidden or fluctuating daily charges alongside the base rate. While these perspectives are a minority, they signal the need for prospective families to verify current staffing stability, care?delivery practices, and a precise, written fee schedule before committing.

The key pros - the personal attention, strong family communication, and dedicated leadership - often offset the negatives when present and clearly differentiate Benton House of Grayson from more impersonal options. A culture of responsive oversight helps resolve issues quickly, and the emphasis on ongoing care planning means families feel involved and informed. In memory care, the consistency of staff interaction and the ability to coordinate with therapy and medical services contribute to meaningful stability for residents who require careful monitoring. The result is a compelling mix: a warmly regarded community with proven, resident?centered care that can be an excellent match for families who value connection, transparency, and practical care management over a more clinical, cookie?cutter setting.

There are clear guardrails for those weighing alternatives. Families prioritizing strict, continuously on?site clinical oversight with ironclad fee transparency may prefer other Grayson options or nearby communities with documented guarantees around caregiver ratios, medication administration protocols, and unfailing equipment readiness. If a loved one requires highly specialized, constant medical attention or if prior experiences with staff turnover and internal communication are a top concern, exploring alternatives is prudent. Budget discipline matters as well; ensure the contract spells out every line item to avoid unexpected add?ons that erase anticipated affordability. In short, this is a strong choice for relational quality and coordinated care, but it is not the only path to consider, especially for those with exacting clinical or financial expectations.

For families moving forward with Benton House of Grayson, practical next steps convert consideration into clarity. Schedule time with the executive team to review current care plans and staffing structures, and request an in?person tour of both assisted living and memory care spaces. Meet residents and their families to hear about day?to?day life and ask specifically about meal quality, activity calendars, and response times to calls for help. Obtain a current, itemized fee schedule and a copy of the resident agreement, then scrutinize what is included versus what carries an extra charge. Observe staff interactions during a routine activity and during mealtime to gauge consistency and warmth. If those checks align, Benton House of Grayson offers a compelling, practical solution for families seeking a trusted, engaging home with capable memory?care support - provided expectations around cost clarity and clinical oversight are understood and planned for.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Our Heritage Residential Care Home, located in Grayson, GA, offers a warm and inviting environment for seniors in need of assisted living services. With a range of amenities and care services, we strive to provide a comfortable and fulfilling lifestyle for our residents.

Our spacious and fully furnished rooms offer residents the comfort and privacy they desire. Each room is equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access for entertainment and connectivity. Residents can enjoy the serene outdoor spaces, including a garden, where they can relax or engage in activities.

Meals at Our Heritage are served restaurant-style in our elegant dining room. Our dedicated staff prepares delicious meals while accommodating special dietary restrictions. For those who prefer some alone time with a good book, we offer a small library stocked with various reading materials.

Our caregivers provide 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also available to ensure residents receive their prescribed treatments promptly and accurately. We understand the importance of mental wellness, which is why we have developed a program that focuses on promoting emotional well-being among our residents.

In addition to the amenities and care services we offer at Our Heritage Residential Care Home, our location provides convenience and accessibility to various nearby facilities. There are five cafes within reach, allowing residents to explore different culinary options. Additionally, three parks provide opportunities for outdoor recreation and relaxation. For medical needs, there are seven pharmacies and fifteen physicians nearby for easy access to healthcare services.

Furthermore, there are 33 restaurants nearby where residents can dine out or order takeout when they desire a change of scenery. For spiritual nourishment or community engagement, there is one place of worship nearby where residents can attend religious services. Finally, if our residents wish to enjoy some entertainment and cultural experiences outside of our community setting, there is one theater nearby where they can catch a show.

At Our Heritage Residential Care Home, we strive to create an inclusive and supportive community where seniors can enjoy their golden years with dignity and comfort. With our range of amenities, care services, and convenient location, we provide a nurturing environment for our residents to thrive physically, mentally, and emotionally.

Nearby Places of Interest

Located in Grayson, Georgia, this area offers a variety of amenities suitable for senior living. With an array of cafes and restaurants within close proximity, residents can easily enjoy dining out or grabbing a cup of coffee with friends. Additionally, several places of worship are nearby for spiritual fulfillment. For healthcare needs, there are multiple pharmacies and physician offices within a short driving distance, ensuring easy access to medical services. Parks provide opportunities for outdoor recreation and relaxation, while the local theater offers entertainment options. Overall, this part of Grayson offers a mix of conveniences and leisure activities to support a comfortable and fulfilling senior lifestyle.

Cafes

  • Main Street Restaurant (0.4 miles)
  • Panera Bread (2.8 miles)
  • Panera Bread (3 miles)
  • Starbucks (3.2 miles)
  • Starbucks (3.9 miles)

Places of Worship

  • Berean Bible Church (1.3 miles)
  • Graystone Church (5.7 miles)
  • First United Methodist Church of Lawrenceville (6.3 miles)
  • Bethany Baptist Church (6.3 miles)

Restaurants

  • Dq Grill & Chill (1.8 miles)
  • Waffle House (1.8 miles)
  • Sam S On Main (1.9 miles)
  • Burger King (2.1 miles)
  • El Ranchero Mexican Bar and Grill (2.1 miles)
  • Firehouse Subs (2.7 miles)
  • Cracker Barrel (2.7 miles)

Pharmacies

  • CVS Pharmacy (1.8 miles)
  • Walgreens (1.9 miles)
  • CVS Pharmacy (1.9 miles)
  • Target Pharmacy (2.9 miles)
  • CVS Pharmacy (3.5 miles)
  • CVS Pharmacy (4.2 miles)
  • Walgreens (4.3 miles)

Physicians

  • Creekside Dentistry (2.1 miles)
  • Georgia SurgiCare - Loganville (2.6 miles)
  • Nilanee Karikaran, MD (2.7 miles)
  • Lawrenceville Pediatrics (2.8 miles)
  • Carlin Vision (3.3 miles)
  • Suburban Hematology-Oncology Assoc Pc (3.5 miles)
  • New Snellville Clinic (3.5 miles)

Parks

  • Bay Creek Park (2.8 miles)
  • Alexander Park (4.2 miles)
  • Tribble Mill Park (4.8 miles)
  • Lenora Park (5.5 miles)
  • Lenora Park Pool (5.8 miles)
  • Meridian Park (5.9 miles)
  • Rhodes Jordan Park (6.2 miles)

Theaters

  • AMC Classic Snellville 12 (2.9 miles)

Frequently Asked Questions

Where is Our Heritage Residential Care Home?

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  • does medicaid pay for assisted livingUnderstanding Medicaid Coverage for Assisted Living: A Comprehensive Guide

    The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.