Our Heritage Residential Care Home

866 Hawthorne Lane, Grayson, GA 30017

For more information about senior living options: (844) 490-3973

4.5 from 32 reviews
5 stars
27
4 stars
1
3 stars
0
2 stars
0
1 stars
4

Assisted Living

Overall Review of Our Heritage Residential Care Home

Pros

  • pro The staff at Benton House Grayson are kind, empathetic, and genuinely caring, making residents feel like family.
  • pro Lourdes is praised for patient, loving, and attentive care, going the extra mile for residents.
  • pro Christine and Charlene are seen as genuine, supportive leaders who communicate well with families.
  • pro The team delivers a personalized, seamless experience from initial contact to move-in.
  • pro The community is well-staffed, clean, and offers activities that help residents thrive in mind and body.
  • pro Families receive regular updates and prompt responses, contributing to peace of mind.
  • pro The administration and staff stay current on senior care topics through ongoing training and education.
  • pro Families feel a comfortable, safe, and home-like atmosphere where residents are happy and well cared for.

Cons

  • pro Someone inside Benton House stole money from his account by grabbing a card from his wallet.
  • pro There were some bad experiences during his father-in-law's stay.
  • pro After he broke his femur at Benton House, he was moved to the hospital and never recovered.

Review

Benton House of Grayson stands out as a place that feels less like a facility and more like a family from the moment you first reach out. Across numerous interactions, families describe an environment where initial inquiries - whether by email or text - receive personal, professional, and warm responses that set the tone for what follows. Tours with Lourdes are frequently highlighted as the defining experience: she covers every detail, puts care front and center, and makes a potentially overwhelming process feel manageable. For families navigating the emotional terrain of losing a loved one and seeking a comfortable new home for another, the facility's communication, patience, and thoughtful approach offer a reassuring, almost therapeutic sense of transition.

The heart of Benton House Grayson, according to residents and their families, is its staff - especially Christine, the administrator, and Charlene (also noted as Sharlene in some references). The team's genuine kindness and authenticity shine through in every interaction, from the first tour to ongoing care planning. Lourdes, who often guides second visits and subsequent steps, is singled out for her empathy and ability to remember personal touches, such as finding a favorite beverage to make a respite feel more like home. Families repeatedly emphasize how the staff's attention to detail - coupled with a commitment to staying current on senior care topics through ongoing training - translates into high-quality, up-to-date care that feels personal rather than bureaucratic.

Beyond individual conversations, the marketing director's role is remembered with appreciation for the extra mile she takes. She dedicates time to discuss a range of care options tailored to each family's needs, provides tours of a well-staffed and clean community, and even acts quickly when respite care becomes a fit. In one poignant note, she reached out during a difficult period after a mother's passing, offering empathy and continued support. Her willingness to go the extra mile - whether by making calls to other communities or offering guidance - leaves a lasting impression of a place that genuinely cares about families, not just residents.

The Benton House Grayson team - administration, staff, and the Maintenance Supervisor - are consistently praised for their kindness, empathy, and reliability. Families describe a culture where caregivers treat residents with respect and warmth, creating an environment that feels safe and welcoming. The positive consensus is reinforced by stories of open lines of communication, regular updates, and responsive answers to questions or concerns. In short, the team's character and dedication form the backbone of a community that families come to trust deeply.

Individual stories reinforce the overall sense of trust and satisfaction. One family details how their father, after 92 years of life and 70+ years of marriage, found a new home at Benton House with the help of Christine and Lourdes, who worked diligently to move things along and ensure a smooth transition. The grateful tone emphasizes not just the practicalities of placement, but the emotional relief of knowing a beloved parent is in capable hands. The strongest praise here is the sense that Benton House was the right choice, with Christine providing a personal line of contact and Lourdes navigating the process with care and efficiency.

Across multiple testimonials, there's a clear sense that Benton House Grayson is regarded as a standout option in the Grayson, Loganville, and Snellville areas. Residents, families, medical professionals, and friends converge in their praise of the staff's genuine care, respect, and consistent attention to each resident's well-being. A notable attribute is Lourdes's patient, non-pushy approach - she listens first, partners with families to identify the best solutions, and makes families feel supported rather than pressured. The consistent theme is that Benton House is a place where love, expertise, and partnership come together to support both residents and their families.

The community's strength is further evident in its memory care and the ongoing commitment to quality of life for residents at all stages. One family notes that their mother has lived at Benton House Grayson for several years, with staff enabling meaningful social engagement, personal care, and ongoing communication that keeps families connected. The staff remained present and engaged through the challenges of a difficult year, continuing to offer updates, photos, and clear communication - an important feature for families navigating memory care. The same sense of dedication is echoed by others whose loved ones have benefited from the careful attention to both physical and mental well-being, with a shared hope that residents can thrive through supportive activities and a stable, caring environment.

No community is without its complexities, and one account acknowledges a troubling incident: an internal theft affecting a family member's finances during a stay. While this stands in stark contrast to the overwhelmingly positive experiences described elsewhere, the broader narrative remains one of a place that families continue to trust for compassionate care, transparency, and ongoing support. The incident is presented as an unfortunate aberration in an otherwise positive pattern of care, reinforcing the importance of ongoing vigilance and strong relationships with staff. Even in the face of such challenges, the overarching voice from families remains one of gratitude for the ongoing dedication, the high quality of care, and the heartfelt commitment of the Benton House team.

Taken together, the reviews paint a portrait of Benton House Grayson as more than an assisted living community. It is described as a family-like environment where the administration, caregiving staff, and specialists collaborate to honor residents' lives, maintain open lines of communication with families, and provide thoughtful, personalized care. The experiences range from easing the emotional burden of transition to ensuring daily life is filled with purpose, community, and dignity. For many families, Benton House Grayson isn't just a choice - it's a trusted home where staff remember names, respond with care, and stay connected through the long arc of aging, memory care, and end-of-life support.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Our Heritage Residential Care Home, located in Grayson, GA, offers a warm and inviting environment for seniors in need of assisted living services. With a range of amenities and care services, we strive to provide a comfortable and fulfilling lifestyle for our residents.

Our spacious and fully furnished rooms offer residents the comfort and privacy they desire. Each room is equipped with cable or satellite TV, telephone, and Wi-Fi/high-speed internet access for entertainment and connectivity. Residents can enjoy the serene outdoor spaces, including a garden, where they can relax or engage in activities.

Meals at Our Heritage are served restaurant-style in our elegant dining room. Our dedicated staff prepares delicious meals while accommodating special dietary restrictions. For those who prefer some alone time with a good book, we offer a small library stocked with various reading materials.

Our caregivers provide 24-hour supervision and assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also available to ensure residents receive their prescribed treatments promptly and accurately. We understand the importance of mental wellness, which is why we have developed a program that focuses on promoting emotional well-being among our residents.

In addition to the amenities and care services we offer at Our Heritage Residential Care Home, our location provides convenience and accessibility to various nearby facilities. There are five cafes within reach, allowing residents to explore different culinary options. Additionally, three parks provide opportunities for outdoor recreation and relaxation. For medical needs, there are seven pharmacies and fifteen physicians nearby for easy access to healthcare services.

Furthermore, there are 33 restaurants nearby where residents can dine out or order takeout when they desire a change of scenery. For spiritual nourishment or community engagement, there is one place of worship nearby where residents can attend religious services. Finally, if our residents wish to enjoy some entertainment and cultural experiences outside of our community setting, there is one theater nearby where they can catch a show.

At Our Heritage Residential Care Home, we strive to create an inclusive and supportive community where seniors can enjoy their golden years with dignity and comfort. With our range of amenities, care services, and convenient location, we provide a nurturing environment for our residents to thrive physically, mentally, and emotionally.

Nearby Places of Interest

Located in Grayson, Georgia, this area offers a variety of amenities suitable for senior living. With an array of cafes and restaurants within close proximity, residents can easily enjoy dining out or grabbing a cup of coffee with friends. Additionally, several places of worship are nearby for spiritual fulfillment. For healthcare needs, there are multiple pharmacies and physician offices within a short driving distance, ensuring easy access to medical services. Parks provide opportunities for outdoor recreation and relaxation, while the local theater offers entertainment options. Overall, this part of Grayson offers a mix of conveniences and leisure activities to support a comfortable and fulfilling senior lifestyle.

Cafes

  • Main Street Restaurant (0.4 miles)
  • Panera Bread (2.8 miles)
  • Panera Bread (3 miles)
  • Starbucks (3.2 miles)
  • Starbucks (3.9 miles)

Places of Worship

  • Berean Bible Church (1.3 miles)
  • Graystone Church (5.7 miles)
  • First United Methodist Church of Lawrenceville (6.3 miles)
  • Bethany Baptist Church (6.3 miles)

Restaurants

  • Dq Grill & Chill (1.8 miles)
  • Waffle House (1.8 miles)
  • Sam S On Main (1.9 miles)
  • Burger King (2.1 miles)
  • El Ranchero Mexican Bar and Grill (2.1 miles)
  • Firehouse Subs (2.7 miles)
  • Cracker Barrel (2.7 miles)

Pharmacies

  • CVS Pharmacy (1.8 miles)
  • Walgreens (1.9 miles)
  • CVS Pharmacy (1.9 miles)
  • Target Pharmacy (2.9 miles)
  • CVS Pharmacy (3.5 miles)
  • CVS Pharmacy (4.2 miles)
  • Walgreens (4.3 miles)

Physicians

  • Creekside Dentistry (2.1 miles)
  • Georgia SurgiCare - Loganville (2.6 miles)
  • Nilanee Karikaran, MD (2.7 miles)
  • Lawrenceville Pediatrics (2.8 miles)
  • Carlin Vision (3.3 miles)
  • Suburban Hematology-Oncology Assoc Pc (3.5 miles)
  • New Snellville Clinic (3.5 miles)

Parks

  • Bay Creek Park (2.8 miles)
  • Alexander Park (4.2 miles)
  • Tribble Mill Park (4.8 miles)
  • Lenora Park (5.5 miles)
  • Lenora Park Pool (5.8 miles)
  • Meridian Park (5.9 miles)
  • Rhodes Jordan Park (6.2 miles)

Theaters

  • AMC Classic Snellville 12 (2.9 miles)

Frequently Asked Questions

Where is Our Heritage Residential Care Home?

Nearby Communities

Related Resources

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