Rescare

Pros

• Brook provided exemplary service.
• She cares for my parents twice a week.
• She shows up consistently with the same bright, positive, happy attitude every day.
• She is professional, kind, and caring to my parents.
• We feel blessed to have her in our lives.
• We give her five stars.

Cons

• They left the reviewer's mother high and dry at home while the reviewer was in the hospital.
• They sent out caregivers hired over the phone but never met the caregivers in person.
• They charged thousands of dollars for "professionals," but the clients received strangers who stole whatever would fit in their pockets.
• They were offended if asked to wash a dish or move off the couch.
• The reviewer urged others not to hire this company.
• They care for the elderly poorly, with families getting only one day of help per month.
• The office staff tells more lies than truth.
• There was poor communication and clients were left high and dry with less than an hour's notice of closing on Friday.
• There was no replacement and no acknowledgment that a caregiver was leaving permanently.
• The agency can't keep staff.

Review

In the Gainesville office, the heart of the operation beats with a clear mission: to put people first. A dedicated Client Services Manager (CSM) wears the badge of a differencemaker, taking pride in a role that centers on open communication and unwavering commitment. The tone from this corner of the organization is one of genuine care - an everyday promise to connect with clients and their caregivers, to listen, and to go the extra mile so that every person under their watch receives the care they deserve. The sentiment is simple but powerful: absolute, 100 percent effort and gratitude for the hard-working caregivers who bring that promise to life.

This same positivity is reflected in stories from clients and families who feel supported by the team on a daily basis. A reviewer expresses real appreciation for the personal attention given to clients and for the stable network of caregivers who consistently deliver quality service. They describe a culture where caregivers are valued and where clear, proactive communication helps every family feel informed and involved in the care plan. For some, this translates into a sense of reassurance - knowing that someone is looking out for their loved ones with reliability, kindness, and professional integrity.

But the landscape of home care is also painted with more challenging, negative experiences that highlight the gaps that can occur when systems fail or misalign with expectations. One account details a troubling sequence: a family felt abandoned when their mother was left at home while the patient navigating a hospital stay required attention, and caregivers were dispatched over the phone - already a concern in terms of oversight. The reviewer claims that thousands of dollars were charged for what were described as "professionals," yet the care delivered consisted of strangers who allegedly stole items and did not engage with basic household tasks or respect. This account underscores the fear that profit-driven shortcuts can erode trust and safety at a time when vulnerable adults need dependable, in-person support.

Another voice in the mix voices frustration with perceived inconsistencies and communication gaps that can erode confidence. They warn of a systemic issue where office staff are perceived as untruthful, and where help for an elderly family member is limited to minimal support - about one day per month - leading to a sense that the care system is not reliably meeting needs. The critique points to a pattern of miscommunication and insufficient follow-through, prompting questions about accountability and the ability of the agency to maintain continuity of care for families already navigating difficult circumstances.

Amid these contrasts, there are bright spots that showcase the best of the care profession. One reviewer singles out a caregiver named Brook, noting that she delivered exceptional service that exceeded reasonable expectations. The description paints Brook as a model of professionalism - someone who brought consistent, high-quality assistance to a client in need and left a lasting impression of what compassionate, attentive care should look like in practice. The testimonial carries a sense of gratitude that extends beyond a single encounter, suggesting that Brook's approach embodies the kind of care that families hope to find in a trusted agency.

The stories also include a sharper critique about communication lapses and sudden changes in staffing. In a specific incident, the family faced a last-minute notice on a Friday that their mother's caregiver would be leaving permanently, with no immediate replacement or acknowledgment from the office. The caregiver reportedly conveyed the news during a last visit, leaving the family with little time to adjust to the disruption. This narrative highlights how fragile arrangements can become when the boundaries between shift coverage, caregiver continuity, and administrative communication blur, leaving clients and families feeling stranded as a weekend approaches.

Yet even within the more critical feedback, there is a thread of enduring appreciation for the individuals who do deliver dependable, compassionate care. A reviewer expresses heartfelt gratitude for a caregiver named Norene (also spelled Noreen by the family), who provides care for the reviewer's parents twice weekly. They describe Norene as arriving consistently with a bright, positive, and friendly attitude, combining professionalism with genuine kindness. The sentiment is clear: Norene's dependable presence is a rare and valued asset, and the family feels fortunate to have her in their lives, rating her a full five stars and emphasizing the lasting impact of reliable, person-centered caregiving.

In sum, the collective voice about the Gainesville home care experience is a mosaic of devotion, challenge, and hope. For many, the office staff and caregivers are a lifeline - people who show up with empathy, steadiness, and a readiness to do what it takes to protect the dignity and well-being of loved ones. For others, the stories serve as a cautionary tale about the importance of trustworthy staffing, transparent communication, and dependable continuity of care. The common thread is a belief in the central value of caring well for those who need help the most, and a recognition that high-quality care hinges on both the hearts of the people delivering it and the systems that support them. Great place.

This area of Gainesville, Georgia is a convenient and accessible neighborhood with a variety of amenities nearby. There are several restaurants within a short distance, offering options such as Waffle House, Burger King, and Church's Chicken. For medical needs, there are multiple physician offices and specialty clinics in close proximity, along with pharmacies like CVS and Walgreens. In case of emergencies, there are hospitals like Northeast Georgia Labor And Delivery and NGHS - North Tower nearby. Seniors looking for leisure activities can visit cafes like Longstreet Cafe or take a stroll in parks such as Longwood Park or Thompson Bridge Park. The presence of places of worship like St Michael Catholic Church also caters to spiritual needs. Overall, this area provides a mix of convenience and recreation options for seniors considering living in Gainesville.

Restaurants

• Waffle House (0.6 miles)
• Burger King (0.7 miles)
• Church's Chicken (1 miles)
• McDonald's (1.2 miles)
• Popeyes Louisiana Kitchen (1.2 miles)
• Mr Teriyaki (1.3 miles)
• 2 Dog (1.3 miles)

Physicians

• Advanced Allergy of North Georgia (1 miles)
• Anesthesia Associates of Gainesville (1.2 miles)
• Longstreet Clinic - Al (1.2 miles)
• Longstreet Clinic Internal Medicine (1.2 miles)
• The Longstreet Clinic, PC (1.3 miles)
• Gainesville Urology Ambulatory Surgery Center (1.3 miles)
• Specialty Clinics of Georgia (1.3 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)
• Kroger Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Mc Elveen's Pharmacy (2.5 miles)
• Medical Park Pharmacy (2.6 miles)

Hospitals

• Northeast Georgia Labor And Delivery (1.4 miles)
• NGHS - North Tower (1.4 miles)
• 1480 Building (1.5 miles)

Cafes

• Longstreet Cafe (1.7 miles)
• Longstreet Cafe (2.4 miles)
• Starbucks (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (5.1 miles)

Places of Worship

• St Michael Catholic Church (2.2 miles)
• Free Chapel Worship Center (4.1 miles)
• Unity of Gainesville Church (5.5 miles)

Parks

• Longwood Park (2.5 miles)
• Laurel Park (4.7 miles)
• Thompson Bridge Park (5.1 miles)
• Don Carter State Park (8.4 miles)
• Playground (9.2 miles)